<p>The Director of Operations will play an instrumental leadership role in overseeing and optimizing all aspects of clinic operations while ensuring top-tier patient care, operational excellence, and staff performance across multiple clinic locations. Reporting to the Chief Growth Officer and indirectly to the Founder & CEO, the Director will have a critical impact on organizational growth, compliance, and the patient experience while fostering an inclusive and high-performing workplace culture. This individual will also be positioned for career advancement opportunities into a potential Vice President of Operations role within the growing healthcare organization.</p><p> </p><p> </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li> Lead and manage 7–8 direct supervisor reports and their teams, fostering collaboration, accountability, and performance excellence.</li><li><strong>Operational Oversight:</strong></li><li> Ensure efficient and compliant day-to-day clinic operations across all locations, maintaining high-quality patient care standards.</li><li><strong>Strategy Development:</strong></li><li> Create and execute operational strategies that align with growth objectives and support continuous improvement initiatives.</li><li><strong>Metrics & Reporting:</strong></li><li> Implement and track key performance indicators (KPIs), dashboards, and metrics to enable data-driven decision-making processes.</li><li><strong>Partnership & Collaboration:</strong></li><li> Partner with the Chief Growth Officer (CGO) and CEO to scale operations, enhance best practices, and drive innovation.</li><li><strong>Talent Development:</strong></li><li> Facilitate coaching, performance management, and succession planning to foster career growth within the organization.</li><li><strong>Meeting Facilitation:</strong></li><li> Conduct monthly one-on-one and leadership team meetings to ensure alignment and performance management across teams.</li><li><strong>Cultural Development:</strong></li><li> Promote an inclusive, professional, and accountable organizational culture across locations.</li></ul><p><strong>Site Visits:</strong></p><p> Travel occasionally to other clinic sites (Toronto, Guelph, Waterloo) to ensure operational consistency and alignment</p>

<p><strong>Must-Have Qualifications</strong></p><ul><li><strong>Experience:</strong></li><li> A minimum of 10–15 years of progressive leadership experience, including 10+ years in operational management roles.</li><li><strong>Leadership Success:</strong></li><li> Proven ability to lead supervisors and develop strategies in a high-growth, service-oriented environment.</li><li><strong>Business Acumen:</strong></li><li> Strong ability to balance operational efficiency with a patient-centered care mission.</li><li><strong>Specialized Skills:</strong></li><li> Expertise in conflict resolution, confidentiality handling, and navigating sensitive employee or patient matters.</li></ul><p> </p><p> </p><p><br></p><p><strong>Nice-to-Have Qualifications</strong></p><ul><li><strong>Industry Experience:</strong></li><li> Familiarity with healthcare, medical services, or fertility-related industries.</li><li><strong>Data Proficiency:</strong></li><li> Experience in using KPIs, dashboards, and metrics to inform operational decisions.</li><li><strong>Inspirational Leadership:</strong></li><li> Demonstrated ability to inspire employees while maintaining professionalism and enforcing accountability.</li></ul><p> </p><p> </p><p><br></p><p><strong>Skills & Knowledge</strong></p><ul><li><strong>Education:</strong></li><li> Bachelor’s degree in Business Administration or a related field.</li><li><strong>Software Expertise:</strong></li><li> Proficient in MS Office Suite, Google Suite, EngagedMD, Zoho, and Accuro EMR systems.</li><li><strong>Presentation Skills:</strong></li><li> Ability to create impactful presentations (PowerPoint) and leverage data visualization tools for reporting.</li></ul><p> </p><p> </p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li><strong>Culture & Impact:</strong></li><li> Join a compassionate and innovative team passionate about redefining fertility care.</li><li><strong>Growth Opportunities:</strong></li><li> Benefit from career advancement potential into a Vice President of Operations role.</li><li><strong>Inclusivity:</strong></li><li> Work in a high-performance, welcoming, and LGBTQ+ friendly environment.</li><li><strong>Meaningful Work:</strong></li><li> Make a tangible difference in patients’ lives while contributing to the future of fertility healthcare.</li></ul><p><br></p>

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