18 results for Help Desk Tier 1 in Secondary

IT Support Specialist

Vancouver, BC
onsite
Temporary
20.00 - 25.00 CAD / Hourly
On behalf of our client, we are seeking a part-time (two-days per week) IT Support Specialist contractor to provide hands-on technical support across end-user technology, Microsoft cloud services, and core IT infrastructure. This role will support employees across office and remote environments, troubleshoot day-to-day technology issues, assist with system administration, and help improve the reliability, security, and efficiency of the IT environment. This part-time contract opportunity will work 2-days per-week on-site in Mount Pleasant, Vancouver. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support through the IT service desk.</li><li>Troubleshoot hardware, software, operating system, printer, and business application issues.</li><li>Support employee onboarding and offboarding, including devices, accounts, permissions, and licensing.</li><li>Administer and support Microsoft 365, Entra ID, user access, MFA, SSO, and related services.</li><li>Deploy, configure, maintain, and track laptops, mobile devices, and other IT assets.</li><li>Support device management and endpoint administration through MDM tools.</li><li>Assist with cloud and on-premises infrastructure, backups, recovery, and routine system maintenance.</li><li>Support office technology including meeting room equipment, AV systems, and printers.</li><li>Assist with cybersecurity activities such as vulnerability monitoring, phishing simulations, and security awareness initiatives.</li><li>Maintain technical documentation, asset records, and knowledge-base articles.</li><li>Develop scripts and workflow automations using tools such as PowerShell and Power Automate.</li><li>Support networking and connectivity issues across LAN, WAN, VPN, wireless, and related environments.</li><li>Escalate more complex technical issues where appropriate.</li></ul>
2026-08-26T20:43:55Z

Help Desk Analyst

Winnipeg, MB
remote
Temporary
20.00 - 26.00 CAD / Hourly
IT Support Specialist – 2-Month Contract On behalf of our client, we are looking for an IT Support Specialist for a 2-month contract. The role can be performed remotely, but candidates who can work hybrid in Winnipeg are preferred. Responsibilities<ul><li>Set up and configure laptops, monitors, docking stations, printers, phones, and other IT equipment.</li><li>Install and support Windows, Microsoft 365, Adobe, and other business applications.</li><li>Support employee onboarding, including hardware setup, user accounts, and system access.</li><li>Package and coordinate hardware shipments for employees.</li><li>Troubleshoot hardware, software, and connectivity issues.</li><li>Manage user accounts and permissions in Microsoft environments.</li><li>Support tools such as Teams, SharePoint, OneDrive, Azure, Active Directory, Exchange, Jira, and Confluence.</li><li>Respond to service requests and support tickets.</li><li>Create and update basic IT documentation and knowledge base articles.</li></ul>
2026-08-27T01:28:40Z

Billing Analyst

Mississauga, ON
onsite
Temporary
25.00 - 28.00 CAD / Hourly
We are looking for a detail-oriented Billing Analyst to join a construction-focused organization in Mississauga, Ontario on a Contract basis. In this role, you will support accurate invoicing and revenue tracking across active projects while working closely with project and finance teams. The successful candidate will bring strong billing experience, sound contract review skills, and hands-on knowledge of Jonas Construction Software. Responsibilities: • Create and issue client invoices by aligning billed amounts with contract terms, completed work, and project milestones. • Use Jonas Construction Software to administer project billing records, monitor job costs, and maintain supporting contract information. • Examine agreements, purchase documents, change requests, and authorizations to confirm billing accuracy and completeness. • Track invoicing timelines across multiple projects and identify revenue that is ready to be billed but has not yet been processed. • Prepare various billing formats, including progress-based invoices, time-and-material billings, and scheduled recurring charges. • Respond to customer questions related to invoices, investigate discrepancies, and coordinate resolutions in a timely manner. • Work with project managers and accounting staff to reconcile billing activity and ensure financial records remain accurate. • Maintain organized documentation for contracts, invoice support, and related billing records for audit and reporting purposes. • Review accounts receivable aging, follow up on overdue balances, and contribute to month-end and year-end reporting and reconciliations.
2026-08-10T18:58:38Z

CAN - Software Developer: II (Intermediate)

Mississauga, ON
remote
Temporary
26.00 - 34.00 CAD / Hourly
We are looking for an intermediate Technical Developer to join a collaborative team in Mississauga, Ontario, supporting enterprise applications built with Microsoft Power Platform. This Long-term Contract opportunity is ideal for someone who enjoys creating practical business solutions, contributing to dashboard and automation initiatives, and working closely with cross-functional teams in a hybrid environment. The successful candidate will help enhance Power Apps, support Power BI reporting, and provide dependable application support while participating in Agile delivery practices. Responsibilities: • Develop, enhance, and maintain Power Apps solutions that support business operations in an enterprise setting. • Contribute to the design and improvement of Power Automate workflows to streamline manual activities and increase efficiency. • Support the creation, maintenance, and refinement of Power BI dashboards and reporting assets for business users. • Participate in daily scrum meetings and work collaboratively with team members to deliver project tasks on schedule. • Provide Level 1 and Level 2 support for Power Platform applications by investigating issues, resolving defects, and assisting users. • Respond to ad hoc requests related to application updates, reporting needs, and automation enhancements. • Help document solution changes, testing outcomes, and support activities to maintain consistency across the development lifecycle. • Work within established enterprise standards and governance practices when building and updating Power Platform solutions.
2026-08-07T13:18:40Z

Client Services IT Technician

Calgary, AB
onsite
Permanent
60000.00 - 65000.00 CAD / Yearly
THE ROLE: We’re helping our Calgary client find a talented and dedicated Client Services IT Technician with strong expertise in diagnosing and resolving technical issues involving hardware, software, and networks. The ideal candidate will deliver exceptional first-line technical support, ensuring systems run smoothly, and maximizing productivity across the board. Working both in person and remotely, you'll collaborate with users to identify and address concerns while maintaining a sharp focus on delivering excellent customer service.Key Responsibilities:<ul><li>Act as the front-line contact for users, addressing tickets and resolving technical issues related to computers, software, and hardware via phone, email, or in person</li><li>Perform day-to-day system maintenance, including installations, repairs, and optimization of computer systems</li><li>Analyze customer-reported problems, diagnose root causes, and provide step-by-step guidance to implement effective solutions, leveraging diagnostic tools as needed</li><li>Handle troubleshooting for Local Area Networks (LAN), Wide Area Networks (WAN), and third-party systems, ensuring uninterrupted connectivity</li><li>Follow up with users to confirm resolutions, gather feedback on IT systems, and ensure a seamless user experience</li><li>Recommend tailored IT solutions based on customers’ unique needs and requirements</li><li>Responsible for timely submission of billable calendar entries to the Accounting Department to support client invoicing</li></ul>WHY THIS ROLE?This is your chance to be part of a thriving and fast-growing organization that values its team members and fosters a dynamic work environment. Beyond a competitive salary and comprehensive benefits, you’ll enjoy a collaborative environment that supports a strong work-life balance. Joining this team means you’ll have the opportunity to work with cutting-edge technologies, work in partnership within a supportive and motivated group, and make a real impact in a business that’s expanding rapidly. If you’re ready to showcase your technical skills while growing your career, this is the role for you!
2026-08-07T14:48:42Z

Customer Service Representative

Thornhill, ON
remote
Contract / Temporary to Hire
17.60 - 18.00 CAD / Hourly
We are looking for a Customer Service Representative to join a service-focused team in Ontario on a Contract basis. This opportunity is ideal for someone who enjoys balancing administrative work with direct customer support while helping manage a high volume of outstanding claim-related activity. The role begins as a 3-month contract with the potential to continue based on business needs and performance. Responsibilities: • Create and issue claim-related documents, including member letters, third-party communications, consent paperwork, and requests connected to official reports. • Enter and process authorized payments tied to claim files, such as appraisal costs, invoice reimbursements, and report fees. • Assist the Total Loss team by assembling and sending proof of loss packages to support timely claim resolution. • Obtain external documentation, including police and fire incident reports, to support file review and investigation activities. • Forward property damage claim files to legal counsel when requested and ensure records are handled accurately. • Receive, organize, and distribute incoming correspondence so that documents are directed to the correct teams without delay. • Contact customers by phone to collect first notice of loss details for claims submitted outside regular business hours or through online channels. • Respond to incoming calls as needed and direct each inquiry to the appropriate department in an efficient and thorough manner.
2026-08-21T18:03:47Z

Accounts Receivable Clerk

Kitchener, ON
onsite
Temporary
22.50 - 25.75 CAD / Hourly
We are looking for an Accounts Receivable Clerk to join our team in Kitchener, Ontario on a Contract basis. In this role, you will help maintain accurate receivables records, apply incoming payments, and support account balancing across an assigned portfolio. This opportunity is well suited to someone who is organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced business environment. Responsibilities: • Apply incoming customer payments accurately and update account records in a timely manner. • Prepare and distribute customer account statements while ensuring information is complete and current. • Perform regular account reconciliations for an assigned group of customers and investigate variances. • Follow up on outstanding business-to-business balances and support collection activities professionally. • Review payment issues, research discrepancies, and work with customers or internal teams to resolve them. • Maintain accurate documentation related to cash application, collections, and account activity. • Prioritize competing tasks effectively while meeting daily and month-end processing deadlines.
2026-08-27T20:58:44Z

Billing Supervisor

Surrey, BC
onsite
Temporary
32.00 - 37.00 CAD / Hourly
We are looking for a Billing Supervisor to join our clients high performing team in Surrey, British Columbia on a Long-term Contract basis. This position is suited to a detail-oriented billing specialist who can provide day-to-day guidance, oversee invoice accuracy, and support operations across multiple business units. The successful candidate will help keep billing activities organized, resolve questions from the team, and contribute to dependable reporting and quality control. This role offers the opportunity to take ownership of billing processes while working closely with internal teams to maintain timely and accurate invoicing. Responsibilities:• Oversee daily billing activities for multiple service areas, ensuring invoices are processed accurately and on schedule.• Review work orders, labour entries, material charges, and costing details to confirm billing aligns with approved estimates and completed work.• Prepare morning operational summaries that track active jobs, progress levels, and billing value across the business.• Assign billing priorities and coordinate focus areas based on workload and business needs.• Support team members by answering billing-related questions, resolving discrepancies, and providing direction on procedures and documentation.• Process a portion of invoicing directly within the required business systems, including time and materials billing and project-related charges.• Verify that completed service work includes all necessary costing information before invoices are finalized and released to customers.• Assess work order details and customer-related considerations, then prepare clear invoice summaries for distribution.• Contribute to cross-functional support by working within more than one billing platform and assisting with activities across different parts of the business.
2026-08-25T22:33:42Z

Financial Analyst

Burnaby, BC
onsite
Temporary
40.00 - 45.00 CAD / Hourly
Our client is seeking a Financial Analyst for a 5 month contract. Reporting to the Senior Manager, FP& A, the key responsibilities of the Financial Analyst will be: • Discuss with the different cost centres regarding their operational expenses• Support monthly financial performance reports as required• Use Adaptive Planning to support the overall budget process• Prepare PowerPoint slide decks for budget discussion with senior leaders • Prepare Excel spreadsheets to do variance analysis using Office Connect • Other ad hoc requests as required by the FP& A team
2026-08-22T17:48:40Z

Head of Risk & Governance

Surrey, BC
onsite
Permanent
160000.00 - 185000.00 CAD / Yearly
Head of Risk & Governance Industry: Service | Hybrid | BC | Competitive Executive Compensation Some risk leadership roles are about maintaining what already works but this is about figuring out what needs to work better next. We are partnering with an established BC-based organization & reputable institution entering an important period of growth, regulatory change, and operational modernization. We are looking for a Sr Risk & Governance Leader who can take ownership of the organization’s governance function while helping evolve how the work gets done. This is a newly defined leadership mandate, created to give Risk and Compliance greater focus and senior-level attention. The OpportunityReporting directly to the CEO, you will lead the key functions of your department and provide oversight across governance, regulatory compliance, reporting, and risk processes. You will inherit an established function while building processes and policies from scratch. The opportunity is to understand what is already in place, identify where it is creating complexity or redundancy, and gradually build a more effective operating model. Your priority will be understanding the business, the team and the overall regulatory environment. From there, you will identify opportunities to improve processes, strengthen governance and work with technology partners (internal and external) to modernize how Risk operates. This is a role for someone who enjoys both the strategic thinking and the hands on implementation. What You Will Own<ul><li>Lead the Risk and Governance function and provide senior-level risk advice to the CEO and Board.</li><li>Oversee regulatory compliance, governance activities, reporting, reviews and audit requirements.</li><li>Ensure key risk deliverables are accurate, timely and appropriately documented.</li><li>Assess existing processes and identify opportunities for simplification, automation and improvement.</li><li>Partner with Technology and external resources to translate Risk requirements into practical solutions.</li><li>Develop recommendations that balance regulatory expectations with operational realities.</li><li>Build strong relationships across Credit, Finance, Operations and the broader leadership team.</li><li>Lead and develop a small Risk team while remaining sufficiently close to the work to understand where challenges actually exist.</li><li>Help translate regulatory and organizational change into clear expectations for employees and leaders.</li></ul>
2026-08-14T18:08:43Z

Director, Data Governance & Analytics

Edmonton, AB
onsite
Permanent
150000.00 - 170000.00 CAD / Yearly
THE ROLE:We are seeking a strategic and collaborative Director, Data Governance & Analytics to lead the evolution of enterprise data governance, analytics, business intelligence, performance measurement, and regulatory reporting. This role partners closely with senior leaders, operational teams, and IT to drive data-informed decision-making across the organization.Key responsibilities include:<ul><li>Leading enterprise analytics strategy and maturity.</li><li>Strengthening data governance, quality, standards, and accountability.</li><li>Advancing business intelligence, reporting, and performance measurement.</li><li>Building data literacy and self-service reporting capabilities.</li><li>Translating organizational and regulatory priorities into actionable insights.</li><li>Providing strategic direction on analytics platforms and technology.</li><li>Partnering with IT on data architecture, pipelines, and reporting infrastructure.</li><li>Leveraging Power BI, SQL, Azure, and emerging analytics technologies.</li><li>Building consensus and shared ownership of data and reporting.</li><li>Supporting executive and governance-level decision-making.</li><li>Leading, coaching, and developing a high-performing analytics team.</li></ul>WHY THIS ROLE?This is a great opportunity to lead the next phase of an organization’s analytics journey and help shape how data is used to support strategic decision-making, accountability, and performance. You’ll work with modern technologies including Microsoft Azure, Power BI, and SQL, while partnering with leaders and teams to strengthen data governance, expand self-service reporting, and build data literacy across the organization. If you’re an experienced analytics leader who enjoys building consensus, developing people, and turning complex data into meaningful insights, apply now!
2026-08-21T18:13:44Z

Strategic Sourcing Manager

Edmonton, AB
onsite
Permanent
90000.00 - 100000.00 CAD / Yearly
Our client, a well-established and growing organization in the manufacturing and automation sector, is seeking a Manager, Strategic Sourcing to lead procurement strategy and elevate sourcing into a key driver of enterprise value. Reporting to senior leadership, the Manager, Strategic Sourcing will own enterprise-wide spend strategy while building a disciplined, data-driven procurement function. This role offers the opportunity to modernize sourcing practices, implement robust supplier governance, and lead a capable team in delivering best-in-class procurement outcomes. Key ResponsibilitiesStrategic Sourcing & Category Management<ul><li>Develop and execute enterprise-wide category strategies aligned to financial and operational objectives</li><li>Position procurement as a strategic lever of EBITDA through cost optimization, supplier consolidation, and improved commercial terms</li><li>Lead sourcing initiatives including RFx processes, supplier negotiations, and contract structuring to optimize total cost of ownership</li><li>Establish and lead a formal Supplier Relationship Management (SRM) program focused on performance, innovation, and risk mitigation</li><li>Oversee contract lifecycle management, ensuring alignment across legal, commercial, and operational requirements</li><li>Proactively identify and mitigate supply risks (pricing volatility, tariffs, supplier concentration, continuity risks)</li></ul>Cross-Functional Leadership<ul><li>Partner with Finance, Operations, Engineering, and Sales to align sourcing strategies with budgets, forecasts, and customer requirements</li><li>Collaborate closely with logistics and warehousing teams to ensure inventory optimization and supply continuity</li></ul>Performance & Systems<ul><li>Define, track, and report on procurement KPIs including cost savings, supplier performance, and contract compliance</li><li>Drive improvements in inventory performance (turns, excess/obsolete reduction, working capital efficiency)</li><li>Support and enhance procurement systems, including ERP, sourcing, and contract management tools</li></ul>Team Leadership<ul><li>Lead, mentor, and develop a team of 3 Purchasers and 1 Category Manager</li><li>Build a high-performance, accountable, and commercially focused procurement culture</li></ul>This is a permanent, full-time, in office role (SE Edmonton) that offers a competitive total rewards program with a growing, progressive company. Apply today!
2026-08-24T14:43:58Z

Financial Analyst I - CAD

Markham, ON
remote
Temporary
30.00 - 30.00 CAD / Hourly
We are looking for a detail-oriented Financial Analyst I to join a healthcare organization in Markham, Ontario on a Long-term Contract basis. This hybrid opportunity is well suited to an early-career finance specialist who enjoys working with data, supporting pricing and trade activities, and partnering with teams across the business. The role focuses on maintaining accuracy in commercial processes, contributing to reporting and analysis, and helping ensure programs are executed in line with internal standards and regulatory requirements. Responsibilities: • Coordinate day-to-day pricing and trade support activities, including updates, promotional administration, customer tracking, and follow-up analysis on program results. • Assist with drafting, organizing, and monitoring customer agreements, approval documentation, and other commercial records to ensure timely processing. • Contribute to financial and performance reviews by tracking accruals, examining rebates, and preparing regular reporting for internal stakeholders. • Support assessments related to product launches, promotional planning, pricing decisions, and customer segmentation through data gathering and analysis. • Maintain the accuracy of trade and pricing information by validating data and assisting with the upkeep of related systems, tools, and files. • Create clear presentations, summaries, and reports for cross-functional discussions and leadership updates. • Help ensure activities follow company policies, established commercial procedures, and applicable local compliance requirements. • Provide documentation support for audits, record retention, and information requests related to trade and pricing programs. • Work closely with Sales, Marketing, Finance, Customer Service, and other internal teams to help deliver commercial initiatives effectively. • Assist with process documentation, internal training support, continuous improvement efforts, and other assigned analytical or operational tasks as needed.
2026-08-21T19:23:47Z

Engineering Manager

Toronto, ON
onsite
Temporary
75.00 - 95.00 CAD / Hourly
We are looking for an experienced Engineering Manager to lead high-performing development teams within a fast-paced environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for a leader who can balance people management, technical oversight, and delivery accountability across web, mobile, and cloud-based platforms. The successful candidate will guide cross-functional collaboration, strengthen engineering practices, and help drive reliable platform performance while delivering complex initiatives from planning through launch. Responsibilities:• Provide day-to-day leadership to software engineering teams, fostering accountability, collaboration, and technical excellence across multiple workstreams.• Coach and support developers through regular check-ins, performance discussions, and development planning to encourage long-term growth and engagement.• Oversee the delivery of Agile application development initiatives, ensuring projects progress effectively from initial kickoff through production release.• Coordinate complex cross-platform programs by aligning engineering efforts with business priorities, timelines, and stakeholder expectations.• Manage platform operations alongside application development activities, including production oversight, alert monitoring, and issue response.• Promote consistent engineering standards, quality practices, and continuous improvement across development and QA processes.• Partner with cross-functional stakeholders in different teams and time zones to resolve challenges, maintain momentum, and support informed decision-making.• Contribute to hiring efforts by participating in recruitment, interviews, and onboarding for new engineering talent.
2026-08-17T14:14:05Z

Accounting Clerk

Toronto, ON
remote
Temporary
19.79 - 22.91 CAD / Hourly
We are looking for an Accounting Clerk to support finance operations for a growing organization in Toronto, Ontario. This Long-term Contract opportunity is well suited to someone with early career accounting experience who enjoys hands-on work across daily transactions, reporting, and payroll support. In this role, you will contribute to accurate financial records, assist with month-end activities, and work closely with internal teams to keep financial processes running smoothly. Responsibilities: • Process invoices, bills, payments, and other financial transactions while maintaining accurate records across accounting platforms. • Prepare journal entries and support month-end close tasks, including accrual calculations and schedule maintenance. • Compile and update financial reports for internal teams and external stakeholders, including budget-to-actual tracking. • Assist with payroll administration by supporting pay runs, commission calculations, benefits tracking, and employee reimbursements. • Perform account reconciliation activities to help ensure completeness and accuracy in financial data. • Partner with departments such as sales, customer success, and HR to address finance-related needs and support business initiatives. • Contribute to improvements in accounting workflows and help strengthen efficiency, accuracy, and reporting practices. • Provide data entry support, billing assistance, and ad hoc financial analysis as required by the finance team.
2026-08-25T15:28:43Z

Executive Assistant & Office Manager

Toronto, ON
onsite
Permanent
75000.00 - 90000.00 CAD / Yearly
We are looking for a highly organized Executive Assistant & Office Manager to support senior leadership while keeping daily office operations running smoothly in Toronto, Ontario. This position combines executive-level coordination with hands-on administrative oversight, requiring strong judgement, discretion, and a service-focused approach. The successful candidate will manage competing priorities, maintain efficient workflows, and help create a detail-oriented and well-organized workplace environment. Responsibilities: • Provide proactive administrative support to senior executives, ensuring schedules, priorities, and communications are managed efficiently. • Coordinate complex calendars, arrange meetings, and prepare materials to support leadership decisions and day-to-day operations. • Organize business travel, including itineraries, bookings, and related logistics, while anticipating changes and resolving scheduling conflicts. • Prepare, review, and submit expense reports with accuracy and in accordance with internal policies and timelines. • Oversee general office administration, including supplies, document handling, scanning, photocopying, and maintenance of organized records. • Support meeting delivery through virtual platforms such as Cisco Webex Meetings and assist with room setup or technical coordination as needed. • Maintain and update administrative information across business systems, including CRM and timekeeping or expense platforms such as Kronos, Concur, or ADP-related tools. • Act as a reliable point of contact for internal stakeholders, demonstrating strong attention to detail when working with C-suite leaders and cross-functional teams.
2026-08-11T22:13:38Z

NON - IT - P3 - Intermediaire

Toronto, ON
remote
Temporary
25.00 - 28.00 CAD / Hourly
We are looking for a Product Support Analyst to join a leading organization in the Financial Industry, supporting digital platforms that serve business clients in Toronto, Ontario. This Long-term Contract position begins as a 6-month engagement with the potential to extend or transition into a permanent opportunity, and follows a hybrid schedule with four days in the office. In this role, you will help strengthen the client experience by resolving complex platform issues, improving support processes, and working closely with business and technology partners. French language skills are considered an asset. Responsibilities:• Deliver advanced application support for digital tools by assessing incoming issues, setting priorities, and driving timely resolution for client-facing teams, customers, and external partners.• Work closely with internal stakeholders, technology teams, third-party vendors, and development resources to investigate incidents, clarify business needs, and coordinate effective solutions.• Provide clear guidance on platform functionality, support procedures, known issues, and recommended workarounds to both technical and non-technical audiences.• Develop and refine operational documentation, knowledge base content, user instructions, and process materials to improve consistency and knowledge sharing.• Contribute to release readiness by supporting testing activities, validation efforts, issue tracking, stakeholder updates, and communications related to incidents or service interruptions.• Review support trends, recurring problems, and user feedback to identify root causes and recommend lasting improvements to platform performance and user experience.• Maintain up-to-date knowledge of digital products, feature changes, and relevant industry practices to enhance service quality and support continuous improvement.• Partner with cross-functional teams to support the successful rollout and adoption of enhancements to digital solutions and related operational processes.
2026-08-17T13:58:47Z

Senior Director Engineering

Toronto, ON
onsite
Contract / Temporary to Hire
123.50 - 143.00 CAD / Hourly
We are looking for an accomplished technology leader to guide the growth and performance of our engineering presence in Toronto, Ontario. This contract opportunity is suited to someone who can shape long-term technical direction, strengthen delivery practices, and build an inclusive, high-performing team culture. The successful candidate will connect enterprise priorities with local execution across software engineering, platform capabilities, quality practices, and data- and AI-enabled initiatives. Responsibilities: • Set the strategic direction for the Toronto engineering organization, including team structure, capability development, and an operating model that supports future growth. • Lead delivery for locally based engineering teams by driving reliable outcomes across timelines, product quality, service stability, and business commitments. • Strengthen development standards by advancing modern practices in code quality, automated testing, deployment pipelines, monitoring, and technical documentation. • Provide senior technical guidance on the practical and responsible use of AI and machine learning tools within engineering workflows, products, and internal platforms. • Build and mentor leadership talent by recruiting, coaching, and retaining managers and senior technical contributors across engineering, quality, DevOps, and site reliability functions. • Partner with cross-functional leaders in architecture, security, infrastructure, finance, and people operations to align delivery plans, workforce planning, and governance expectations. • Foster an engaged and inclusive workplace culture that encourages accountability, collaboration, continuous improvement, and psychological safety. • Oversee operational excellence through effective incident response, environment management, on-call readiness, risk controls, and performance metric tracking. • Manage engineering budgets for people, tools, and technology investments while monitoring productivity, quality indicators, and service outcomes. • Represent the Toronto development centre in senior leadership discussions and ensure local practices remain aligned with broader organizational standards.
2026-08-20T14:28:47Z