Administrative and customer support salary benchmarks and trends

Name: Insights at a glance
Creator: Robert Half

2027 Canada Salary Guide

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As administrative and customer support roles become more technically demanding and their scope evolves, employers are placing greater value on professionals with specialized skills and experience. In some cases that means exceeding budgeted salary ranges in order to secure talent.

Candidates who pair technical aptitude—particularly in CRM systems, data reporting tools or automation platforms—with strong communication skills and sound judgment can command higher pay, as competition remains strong for roles where service quality and operational efficiency are critical.

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Salaries by job category

The salaries below default to national averages. Select a job category and city to find figures for a specific market. Starting compensation can vary significantly based on a candidate’s skills, experience and certifications, as well as other factors including industry; company size, complexity or revenue; and demand for the role. To reflect this variability, we report our compensation data in 3 levels: low, mid and high.

Administrative

Customer Service and Order Management

Health Care

Management

Office Services

Procurement and Supply Chain

Job Title

Low

Mid

High

Senior Executive Assistant

82750

94000

110750

Executive Assistant

71750

82000

96250

Senior Administrative Assistant

60000

67750

76250

Administrative Assistant

53750

61500

69250

Entry-Level Administrative Assistant

49000

52500

59000

Project Coordinator

60000

68250

78250

Property Management Assistant

54250

58500

63250

Sales Assistant

51500

57000

65500

Front Desk Coordinator

51250

55500

63000

Workplace Coordinator

47500

55250

63000

Receptionist

48500

51750

59250

Records Manager

47000

51500

56750

Low

The candidate is new to the role or has limited experience and is still developing core skills.

Mid

The candidate has moderate experience in the role or one similar, meets most requirements and may hold transferable skills or relevant certifications.

High

The candidate has extensive experience in the role, demonstrates advanced skills and often brings specialized certifications or industry experience.

2027 administrative and customer support compensation trends

Insights at a glance

36%

of administrative and customer support hiring managers are offering salaries above their planned ranges to secure top talent.

65%

cite the need to secure candidates with specialized skills as a reason.

43%

are offering salary premiums for AI-related skills.

Specialized skills by job category

Administrative roles

Organizations are paying more for high-impact skills tied to critical initiatives and to compete for in-demand talent.

AI literacy

Data analysis

Project management tools

Workflow automation

Customer support

Organizations are paying more for high-impact skills tied to critical initiatives and to compete for in-demand talent.

Data analysis

Multilingualism

Salesforce

Ticketing systems (Zendesk, ServiceNow, Freshdesk)

Office services

Organizations are paying more for high-impact skills tied to critical initiatives and to compete for in-demand talent.

Database management

Procurement

Process optimization

Rewards that motivate career moves

When base pay is similar across opportunities, administrative and customer support professionals weigh other factors heavily when considering a job change. Benefits, perks and incentives can help companies strengthen offers and stand out to in-demand candidates. Top benefits and perks that motivate job changes include:

Work‑life balance and flexibility

Paid time off, remote work options, flexible schedules

Financial incentives

Bonuses, profit‑sharing programs

Explore more total rewards insights

Administrative and customer support: Roles, industries, certifications

Roles requiring specialized skills in areas such as executive support, inventory oversight and customer service leadership are expected to have salary growth above the projected +1.2% average for administrative and customer support positions.

+3.9% Inventory manager

+2.7% Senior executive assistant

+2.1% Office manager

+2.0% Customer service manager

Employers in these industries need skilled professionals to advance customer experience, operational coordination, complex scheduling and high-volume service needs:

Construction

Financial services and insurance

Health care

Manufacturing

Not-for-profit

Professional services

Certifications can justify higher pay when they validate the ability to manage high-volume inquiries, use data to improve response strategies, and enhance team proficiency in productivity tools, scheduling systems and workflow coordination.

Artificial Intelligence certifications

Certified Administrative Professional (CAP)

Certified Associate in Project Management (CAPM)

Certified Customer Service Professional (CCSP)

Direct Contact Service Professional (DCSP)

Google Workspace Administrator

HDI Customer Service Representative (HDI-CSR)

Microsoft Office Specialist (MOS)

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The salary benchmarks in the Canada Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed nationwide, along with third-party job posting data from Textkernel that we use for independent validation. Learn more about our salary methodology.

Non-salary data referenced in the Canada Salary Guide is based on online surveys developed by Robert Half and conducted by independent research firms. Respondents include hiring managers and workers from small (10-99 employees), midsize (100-999 employees) and large (1,000-plus employees) private, publicly listed and public sector organizations across Canada.