<p>We are seeking a friendly and dependable Customer Service Representative. This role is responsible for handling customer inquiries, resolving issues, and providing a positive experience through phone, email, and in-person communication. Ideal candidates have strong communication skills, attention to detail, and a passion for helping others</p>
We are looking for a Customer Service Representative to support day-to-day customer interactions and order coordination for a long-term contract opportunity in Pontiac, Michigan. This position focuses on delivering responsive service, managing order-related activity, and working closely with internal teams to keep shipments and customer requests on track. The ideal candidate brings strong communication skills, a customer-first mindset, and the ability to learn systems and processes quickly in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding orders, service requests, and product-related needs with clear and thorough communication.<br>• Identify customer requirements and recommend appropriate support to help maintain smooth business operations.<br>• Partner with internal departments to confirm product availability and help ensure orders are fulfilled on schedule.<br>• Handle order processing, prepare shipping paperwork, and resolve routine issues that may affect customer satisfaction.<br>• Monitor shipment progress and coordinate with transportation and shipping teams to support timely deliveries.<br>• Maintain accurate customer records and update account details based on current requirements and service needs.<br>• Provide prompt support to both internal teams and external customers to ensure a high standard of service.<br>• Contribute to monthly performance objectives established by leadership through consistent execution and follow-through.
<p><strong>Client Support Coordinator</strong></p><p>We are working with a growing client that is seeking a detail-oriented <strong>Client Support Coordinator</strong> to join their advisory team. This role is focused on delivering an exceptional client experience by supporting advisors throughout the client review process.</p><p>This role has the potential of being a hybrid work schedule.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare client review updates for advisors before meetings</li><li>Attend client review meetings and update electronic client files in real time</li><li>Coordinate follow-up service and support items after meetings</li><li>Work with internal compliance and broker-dealer partners to answer questions and resolve client inquiries</li></ul><p><br></p>