We are looking for a talented Graphic Designer to join a dynamic team in Bloomfield Hills, Michigan. This contract-to-permanent role offers a hybrid work schedule, combining onsite collaboration and remote flexibility. The ideal candidate will contribute to impactful projects for a not-for-profit organization that supports the Metro-Detroit community through events, advocacy, and education. This position is perfect for someone eager to grow their design skills while working on diverse creative campaigns.<br><br>Responsibilities:<br>• Design and produce engaging visual content across various media platforms, ensuring alignment with brand standards.<br>• Collaborate with a creative team to develop and refine marketing materials for community-focused initiatives.<br>• Assist in the execution of campaigns, including production-heavy tasks and original conceptual work.<br>• Adapt quickly to shifting priorities and provide design support for an involved board and staff.<br>• Create high-quality event collateral for large-scale gatherings ranging from 15 to 600 attendees.<br>• Utilize Adobe Creative Suite to produce visually appealing designs; motion graphics experience with After Effects is a plus.<br>• Implement strong typography skills to maintain a consistent, type-driven brand identity.<br>• Leverage AI tools for creative brainstorming and innovation in design projects.<br>• Ensure timely completion of projects while maintaining attention to detail and quality.<br>• Participate in feedback sessions and embrace opportunities for growth.
<p>Our client is a growing managed IT services provider and is seeking a <strong>Director of Technical Operations</strong> to run the day-to-day technical engine of the business. This is a senior leadership role responsible for stabilizing service delivery, strengthening operational systems, and enabling the executive team to focus on growth rather than reactive problem-solving.</p><p>This leader owns the operational layer of the organization—removing friction, eliminating repeat issues, building scalable processes, and elevating team performance across service delivery and project execution.</p><p>About Our Client</p><p>Our client is a managed IT services provider supporting small and mid-sized businesses with a strong emphasis on security, reliability, and client experience. They are a Microsoft Partner and top-tier Datto Blue Partner.</p><p><br></p><p>Key Responsibilities</p><ul><li>Own service delivery performance through KPIs, scorecards, and meeting cadence</li><li>Enforce escalation paths; serve as final internal escalation before executive involvement</li><li>Provide technical leadership on complex or stalled issues</li><li>Drive root-cause analysis and eliminate repeat problems</li><li>Maintain and evolve technical standards (identity, endpoint, security, backup, networking)</li><li>Own tool governance across PSA, RMM, documentation, security, and backup platforms</li><li>Improve onboarding efficiency and documentation quality</li><li>Develop team capability through coaching, training, and performance management</li><li>Partner with Customer Success and Sales/Marketing to support growth and retention</li></ul><p>Required Experience</p><ul><li>7+ years in a <strong>managed services (MSP) environment</strong></li><li>3+ years leading service delivery or operations at manager or director level</li><li>Proven success running accountability systems (KPIs, standards, performance conversations)</li><li>Strong technical credibility across Microsoft 365, identity, endpoint/security, backup/BCDR, and core networking</li></ul>