<p>We are hiring for a contract to hire position for a Service Center Manager. This person oversees every facet of service center operations, ensuring sales goals are achieved, products meet quality standards, and customers receive excellent service. This position requires effective leadership, operational know-how, and a dedication to fostering a safe, well-organized, and efficient workplace. The Service Center Manager is instrumental in driving the center’s profitability and success while upholding the company’s values and standards.</p><p><br></p><p><strong>Job Functions:</strong></p><ul><li>Oversee all aspects of service center performance, ensuring compliance with company policies, procedures, and safety standards.</li><li>Conduct regular inspections and implement continuous improvements to guarantee products consistently meet or exceed customer quality expectations.</li><li>Maintain a clean, organized, and professional environment throughout the facility.</li><li>Monitor and assess staff performance, ensuring alignment with company standards.</li><li>Consistently enforce company policies and procedures, initiating corrective actions when necessary.</li><li>Serve as the primary representative of the service center, exemplifying the company’s Mission, Vision, and Core Values in interactions with employees, clients, and community members.</li><li>Prioritize customer satisfaction by delivering timely and accurate service.</li><li>Address customer inquiries and resolve issues promptly and professionally.</li><li>Review work orders, production schedules, and reports to develop accurate production estimates and schedules.</li><li>Ensure precise work order processing within the Company ERP system.</li><li>Utilize the ERP system to monitor, optimize, and enhance operational performance.</li><li>Drive achievement of Key Performance Indicators (KPIs) for the service center, identifying and correcting areas of underperformance.</li></ul>
<p>We are looking for a meticulous Cost Accountant to join our dynamic manufacturing team in Euclid, Ohio. In this role, you will oversee cost accounting functions, ensure accurate inventory valuation, and provide critical financial insights to support operational efficiency and profitability. This position offers a great opportunity to work on-site in a fast-paced environment with competitive compensation and benefits.</p><p><br></p><p>Responsibilities:</p><p>• Perform cost accounting for multiple product lines, ensuring accurate tracking of manufacturing expenses.</p><p>• Review and post labor hours, inventory usage, and external services to manage costs for individual manufacturing jobs.</p><p>• Ensure proper valuation of inventory and investigate discrepancies through cycle count procedures.</p><p>• Analyze inventory trends and margin variances, providing detailed reports on cost implications.</p><p>• Collaborate with manufacturing floor employees to resolve ad-hoc financial and operational requests.</p><p>• Conduct month-end close procedures promptly, including preparing journal entries and compiling post-close reports.</p><p>• Generate and distribute financial reports, including backlog analysis, sales margins, and bookings.</p><p>• Reconcile general ledger accounts and provide data-driven answers to accounting and financial inquiries.</p><p>• Develop and improve accounting processes through automation tools like Power BI.</p><p>• Support internal and external audits and assist in preparing quarterly management presentations and fiscal year plans</p>
We are looking for a dedicated Customer Service Representative to join our team on a contract basis for a 60-day assignment. In this role, you will provide exceptional support to clients in the mortgage department, ensuring their inquiries are addressed efficiently and with attention to detail. This position is located in Hermitage, Pennsylvania, and offers an excellent opportunity to enhance your skills in the financial services industry.<br><br>Responsibilities:<br>• Respond to inbound calls from mortgage clients, answering questions and resolving issues related to loan statuses and documentation.<br>• Make outbound calls to new customers, introducing services and guiding them through the mortgage process.<br>• Accurately document customer interactions and ensure all records are updated in the system.<br>• Collaborate with internal departments to address client concerns and escalate complex matters as needed.<br>• Stay informed about mortgage products, company policies, and regulations to ensure compliance and accurate communication.<br>• Deliver a positive and detail-oriented experience to every customer, maintaining a high standard of service.<br>• Assist in identifying and resolving customer service challenges efficiently and effectively.
