<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
We are looking for a skilled Quality Assurance Tester to join our team on a contract basis in Cranston, Rhode Island. In this role, you will contribute to the development and execution of software testing strategies, ensuring the delivery of high-quality web-based applications. This position requires attention to detail, excellent organizational skills, and the ability to thrive within tight deadlines.<br><br>Responsibilities:<br>• Develop and collaborate on comprehensive test plans to ensure thorough coverage of application functionalities.<br>• Execute manual and exploratory testing techniques to identify software defects and usability issues.<br>• Perform white box and black box testing on web-based applications, documenting all findings accurately.<br>• Track, record, and follow up on defects using established defect tracking systems.<br>• Assist the QA team in verifying the quality and functionality of websites and applications before release.<br>• Conduct usability testing to ensure the user experience aligns with project goals.<br>• Create and maintain detailed documentation for test procedures and quality assurance steps.<br>• Utilize curiosity and problem-solving skills to uncover hidden defects during testing.<br>• Adhere to established timelines and project deadlines while maintaining precision and accuracy.
