<p>Robert Half Lexington is looking for several motivated and detail-oriented Customer Service Representative to join a team in Frankfort, Kentucky. This Contract-to-Permanent position involves supporting ecommerce operations with a focus on military surplus, firearms, and tactical gear, while ensuring exceptional customer service and compliance with regulations. If you thrive in a fast-paced environment, have prior customer service/call center experience and enjoy collaborating across departments, this role offers a dynamic opportunity. Apply today to be considered! </p><p><br></p><p>Responsibilities:</p><p>• Provide prompt and courteous assistance to customers regarding regulations, shipments, and compliance.</p><p>• Accurately process and manage orders using ecommerce and fulfillment systems, ensuring attention to detail.</p><p>• Collaborate with warehouse and inventory teams to verify product availability, resolve discrepancies, and assist with product identification.</p><p>• Address returns and exchanges, inspect returned items, and communicate next steps to customers.</p><p>• Monitor and follow up on delayed or high-value orders, keeping customers informed throughout the process.</p><p>• Maintain and update product listings, FAQs, and documentation to enhance customer knowledge and reduce inquiries.</p><p>• Verify order documentation and licenses, ensuring compliance with applicable regulations.</p><p>• Participate in cross-departmental projects, such as warehouse inventory counts or marketing initiatives.</p><p>• Utilize support desk software and tracking systems to maintain accuracy across order management and inventory platforms.</p>
