<p><strong>Client Service Associate</strong></p><p>We are seeking a detail-oriented and client-focused professional to join our team as a <strong>Client Service Associate</strong>. This role supports both clients and internal teams by ensuring smooth account processes, delivering excellent service, and maintaining accurate records and documentation.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide a high level of client support and ensure satisfaction</li><li>Respond to client questions and requests promptly</li><li>Assist clients in understanding account features, options, and available resources</li><li>Coordinate documentation for new and existing accounts</li><li>Research and gather client or industry-related information when needed</li><li>Contribute to internal and external communications, including newsletters and reports</li><li>Process service requests while ensuring compliance with required documentation</li><li>Prepare materials such as reports, spreadsheets, and presentations for client meetings</li><li>Keep databases and contact management systems up to date</li><li>Maintain current knowledge of company offerings and services</li><li>Organize and update client and company files and contracts</li><li>Draft correspondence, assist with mailings, and support other communications</li><li>Provide general administrative and clerical support as needed</li></ul><p><strong>Benefits:</strong></p><ul><li>Health, Dental, and Vision 100% covered for employee</li><li>PTO</li><li>Parental Leave</li><li>Employer paid life and disability coverage</li><li>Retirement Simple IRA Plan with 3% company match</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Louisville, Kentucky. In this role, you will manage a variety of accounting tasks focused on collections while providing exceptional customer service and maintaining accuracy in financial processes. This position requires strong communication skills and the ability to resolve customer account issues efficiently.<br><br>Responsibilities:<br>• Initiate and manage collection calls to customers with overdue accounts to ensure timely payments.<br>• Investigate and resolve billing discrepancies by reviewing payment histories and collaborating with sales teams.<br>• Provide regular updates to leadership on account statuses, cash flow projections, and problematic accounts.<br>• Partner with outside sales representatives to address and resolve customer collection concerns.<br>• Respond to incoming customer and sales inquiries, offering clear and effective solutions.<br>• Perform additional duties as assigned to support the collections team and organizational goals.
