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10 results for Customer Service in Woodland Hills, UT

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000.00 - 70000.00 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-05-14T19:28:46Z

Help Desk Tier II Support

Sandy, UT
onsite
Temporary to Hire
27.50 - 33.00 USD / Hourly
We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a contract capacity with the potential to become permanent. This role is ideal for someone who enjoys solving technical issues thoroughly, partnering with others when needed, and delivering a high level of service to end users. The position supports a mix of desktop, network, server, and virtualization-related incidents, with an emphasis on strong documentation, clear communication, and dependable ticket resolution. Responsibilities:• Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams.• Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service.• Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns.• Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users.• Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution.• Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary.• Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers.• Travel on short notice when required to support business operations at domestic and international locations.
2026-05-22T23:08:47Z

Controller

Lehi, UT
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for a Controller to lead core accounting activities for a growing company in Utah county with operations tied to project-based work. This position will partner closely with finance and operational leaders to deliver reliable financial reporting, strengthen controls, and support informed business decisions. The ideal candidate brings hands-on experience with job costing, revenue recognition, and lender-related transactions in a fast-moving environment. This opportunity is designed for someone who wants to help build scalable processes and grow into a broader leadership role over time. Responsibilities:• Oversee the monthly close cycle by recording journal entries, completing reconciliations, reviewing project costs, and preparing timely financial statements.• Maintain detailed contract and job cost schedules across multiple service lines to support visibility into project progress and overall margin performance.• Match lender disbursements and customer-related cash activity to underlying project records to ensure accuracy and completeness.• Partner with operational teams to align project milestones, incurred costs, and revenue timing across accounting records and business systems.• Contribute to budgeting, forecasting, and financial variance reviews so leadership can evaluate results by division and market.• Enhance accounting procedures, internal controls, and documentation practices to support growth and improve consistency.• Prepare cash flow and profitability reporting across product categories, geographic markets, and customer segments.• Assist with refining financial workflows and systems that improve scalability, reporting quality, and day-to-day efficiency.
2026-06-02T16:18:48Z

Product Business Analyst

American Fork, UT
remote
Permanent / Full Time
90000.00 - 115000.00 USD / Yearly
We are transforming digital healthcare experiences—from enterprise SaaS platforms to patient‑facing social media engagement. To support our growth, we are hiring two Product Business Analysts, each focused on a unique product area:<ol><li>Healthcare SaaS Product Business Analyst</li><li>Healthcare Social Media / Instagram Product Business Analyst</li></ol>If you're data-driven, passionate about solving problems, and thrive at the intersection of technology, healthcare, and user experience, we’d love to meet you. Role 1: Product Business Analyst — Healthcare SaaSAs the Product Business Analyst supporting our Healthcare SaaS platform, you’ll partner closely with engineering, implementation, customer success, and clinical teams to build and enhance core product features. You’ll analyze product performance using KPIs, translate business needs into actionable requirements, and support delivery in an Agile/Scrum environment.Ideal for someone who has:<ul><li>Experience with B2B HealthTech, EMR, Medicare, or workflow automation</li><li>Strong analytical skills and familiarity with data-driven decision-making</li><li>Comfort translating complex technical concepts for non-technical end users</li></ul> Role 2: Product Business Analyst — Healthcare Social Media / InstagramThis analyst will support our consumer-facing healthcare engagement products. You’ll help shape digital content features, improve user engagement funnels, and work with marketing and creative teams to optimize Instagram-driven experiences.Ideal for someone who has:<ul><li>Experience working with social media insights, KPIs, and content performance analytics</li><li>Understanding of patient engagement, health education content, or regulated digital communication</li><li>A strong sense for data-driven design, UX experimentation, and engagement optimization</li></ul> What You’ll Do (Both Roles)<ul><li>Translate business needs and customer insights into user stories, workflows, and acceptance criteria</li><li>Use KPIs and data-driven design principles to inform product decisions</li><li>Collaborate with engineering, design, marketing, and operations in an Agile/Scrum environment</li><li>Communicate technical requirements in a way that resonates with non-technical stakeholders</li><li>Analyze product usage data and recommend enhancements based on trends and measurable outcomes</li><li>Maintain an organized and prioritized product backlog</li><li>Support roadmap planning, release readiness, and continuous improvement initiatives</li></ul>
2026-05-29T15:59:05Z

Bookkeeper

Draper, UT
onsite
Temporary / Contract
26.60 - 30.80 USD / Hourly
We are looking for a detail-oriented Bookkeeper to support day-to-day financial operations for a contract assignment based in Draper, Utah. This Contract position is ideal for someone who is comfortable managing core accounting tasks with accuracy and consistency in a fast-paced environment. The role focuses on maintaining organized financial records, supporting payables and receivables, and ensuring account balances are properly reconciled. Experience working with QuickBooks and familiarity with construction-related accounting practices will be highly valuable in this position. Responsibilities: • Maintain accurate financial records by entering and updating transactions in QuickBooks on a regular basis. • Process vendor invoices, prepare payments, and monitor accounts payable activity to ensure timely disbursements. • Issue customer invoices, record incoming payments, and follow up on outstanding balances to support accounts receivable management. • Reconcile bank statements and internal financial records to identify discrepancies and keep accounts current. • Assist with tracking job-related costs and financial activity in support of construction industry bookkeeping needs. • Review financial data for completeness and accuracy, resolving routine issues as they arise. • Prepare basic financial reports and summaries to help stakeholders monitor daily accounting activity. • Support accounting process updates or system-related changes as needed while maintaining continuity in financial records.
2026-05-19T21:28:44Z

Billing Clerk

South Jordan, UT
onsite
Temporary / Contract
28.50 - 33.00 USD / Hourly
We are looking for a detail-oriented Billing Clerk to support contract billing operations for a wholesale distribution organization in South Jordan, Utah. This is a Contract position suited for someone who can manage invoicing activities accurately, maintain organized financial records, and work comfortably in a computerized billing environment. The ideal candidate will contribute to timely collections, resolve billing-related issues, and help keep accounts receivable processes running smoothly. Responsibilities: • Prepare and process customer invoices with accuracy and according to established billing schedules. • Review billing data, confirm supporting details, and generate statements for customer accounts. • Monitor outstanding balances and follow up on open items to support collection efforts and improve payment timeliness. • Update and maintain billing information within computerized systems, including Oracle, to ensure reliable records. • Research discrepancies, investigate account questions, and coordinate with internal teams to resolve billing concerns. • Apply payments, reconcile account activity, and assist with maintaining accurate accounts receivable balances. • Produce routine billing reports and help track transaction history for financial review. • Adjust quickly to changing priorities, procedures, or workload demands while maintaining accuracy and service quality.
2026-06-12T20:18:44Z

Software Engineering Manager

Salt Lake City, UT
onsite
Permanent / Full Time
130000.00 - 150000.00 USD / Yearly
We are looking for an experienced engineering leader to guide the evolution of a global logistics technology environment in Salt Lake City, Utah. This role combines hands-on technical direction with organizational leadership, overseeing distributed teams as they modernize core platforms and deliver scalable solutions for international operations. The ideal candidate brings strong experience in Java-based architecture, cloud platforms, and cross-functional collaboration, with the ability to balance long-term platform transformation alongside dependable day-to-day execution. Responsibilities: • Direct the redesign and redevelopment of a global logistics and e-commerce platform, replacing legacy architecture with a modern Java 24 and Spring Boot microservices ecosystem built for scale and reliability. • Oversee the creation of a carrier integration platform that provides consistent APIs for shipping, tracking, rating, and label generation across a broad international partner network. • Guide engineering decisions around modular system design, data architecture, performance optimization, and resilient service delivery to support continued business growth. • Lead and develop a geographically distributed engineering organization spanning front-end, back-end, quality assurance, DevOps, and people leadership functions. • Partner with product, architecture, commercial, and operations stakeholders to ensure technical priorities align with customer needs and business objectives. • Establish the engineering roadmap and drive execution against strategic goals while maintaining stability across existing production systems. • Promote high standards for software delivery by strengthening practices in code quality, testing, documentation, deployment, and operational excellence. • Evaluate and introduce AI-enabled development approaches where they can improve productivity, software quality, and team effectiveness throughout the delivery lifecycle.
2026-05-27T14:48:44Z

ERP/CRM Consultant

Salt Lake City, UT
remote
Temporary / Contract
71.25 - 82.50 USD / Hourly
We are looking for an ERP/CRM Consultant to support enterprise application initiatives within a hi-tech engineering environment in Salt Lake City, Utah. This Long-term Contract opportunity is ideal for a detail-oriented individual who can translate business needs into practical system solutions, while strengthening integrations, platform functionality, and user experience. The role will focus on configuring and enhancing ERP and CRM platforms, partnering with stakeholders to define requirements, and delivering scalable technical solutions across connected business systems. Responsibilities: • Gather input from business stakeholders and convert operational needs into clear functional and technical documentation for ERP and CRM initiatives. • Develop and maintain client-side scripts to improve system behavior, streamline user interactions, and support business process automation. • Configure application settings, workflows, and platform features to align system capabilities with organizational requirements. • Create and support APIs and integrations that enable reliable data exchange between Salesforce, Workday, and related enterprise applications. • Collaborate with cross-functional teams to design, test, and deploy enhancements that improve system performance and usability. • Manage configuration changes with a disciplined approach to version control, documentation, and release coordination. • Participate in troubleshooting efforts to identify root causes, resolve platform issues, and minimize disruption to business operations. • Provide ongoing guidance during solution delivery, including validation of requirements, testing support, and post-implementation follow-up.
2026-06-03T16:53:42Z

Senior Commissions Analyst

American Fork, UT
remote
Temporary / Contract
41.80 - 48.40 USD / Hourly
We are looking for a Senior Commissions Analyst to support commission operations for a team based in Utah. This long-term contract position is ideal for someone who can bring structure, accuracy, and strong analytical judgment to incentive compensation activities. The person in this role will work across sales, finance, and operations teams to ensure payout data is reliable, questions are resolved quickly, and commission processes remain steady in a dynamic environment. Responsibilities: • Manage the full commission cycle from data review through final payout preparation, ensuring deadlines and accuracy standards are consistently met. • Examine commission results across platforms such as Excel, Salesforce, and other compensation tools to confirm calculations, investigate variances, and reconcile discrepancies. • Interpret compensation plans and apply business rules for updates, corrections, exceptions, and payout adjustments as needed. • Serve as a point of contact for sales and internal partners by addressing commission-related questions and resolving payment concerns with clear supporting detail. • Detect data quality issues that could affect compensation outcomes and take action to correct root causes before payouts are finalized. • Provide direction and review support for an entry-level or offshore analyst handling renewal-focused commission activities. • Collaborate with FP& A and Sales Operations to align reporting, validate source data, and answer compensation-related business questions. • Maintain operational consistency during a period of team disruption by reinforcing existing workflows and supporting process stability.
2026-05-28T21:43:48Z

Receptionist

Lindon, UT
remote
Temporary / Contract
20.00 - 25.00 USD / Hourly
We are seeking a professional, reliable, and organized Front Desk Receptionist to provide maternity leave coverage for a healthcare organization in Lindon, Utah. This individual will serve as the first point of contact for visitors, guests, and staff while supporting a variety of administrative and office coordination tasks.
2026-06-09T21:53:40Z