<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p>Our team is seeking a motivated and detail-oriented Buyer for a contract-to-permanent opportunity in Connecticut. This position is a great fit for those interested in launching or advancing their career in purchasing and supply chain. You will play a key role in supporting the procurement process by managing administrative tasks to ensure purchasing accuracy and efficiency.</p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and process purchase orders, ensuring complete and accurate documentation.</li><li>Monitor order progress, update records, and maintain organized databases, primarily using Excel.</li><li>Conduct basic data analysis to support procurement decisions and improve operational efficiency.</li><li>Reconcile invoices and purchase orders, proactively identifying and resolving discrepancies.</li><li>Manage vendor records and maintain effective communication with suppliers.</li><li>Provide administrative support to the purchasing department, handling routine and ad hoc tasks.</li><li>Ensure compliance with company purchasing policies and procedures.</li><li>Collaborate with team members to share information and support departmental objectives.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous experience in purchasing, procurement, or a related field preferred.</li><li>Strong attention to detail and organizational skills.</li><li>Proficiency in Excel and ability to learn new software/systems quickly.</li><li>Effective written and verbal communication skills.</li><li>Ability to multitask in a fast-paced environment.</li><li>Eagerness to learn and grow in purchasing and supply chain functions.</li></ul><p><strong>What We Offer:</strong></p><ul><li>Opportunity to gain valuable experience in procurement operations.</li><li>Collaborative and supportive work environment.</li><li>Potential for permanent employment and career development.</li></ul><p><br></p>
