Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are working on a confidential search for an Administrative Assistant with real estate/leasing expertise. This Administrative Assistant will maintain and update internal records, draft and distribute internal and external communications, prepare meeting materials, create event agendas, coordinate travel arrangements, draft tenant documents, cover the reception area as needed, and assist other staff with administrative tasks. The ideal Administrative Assistant will be essential in ensuring the smooth coordination of tenant communications, lease documentations, and all clerical requests.</p><p><br></p><p>How you will make an impact</p><p>· Organize, schedule, and confirm appointments/meetings</p><p>· Track and analyze accounting data</p><p>· Coordinate conference calls</p><p>· Prepare leasing reports/statements</p><p>· Calendar Management</p><p>· Benefits Administration</p><p>· Draft internal/external correspondence</p><p>· Point of contact for outside vendors</p><p>· Provide research as needed</p>
<p>We are currently working with one of our international clients on their search for a Transportation Manager with strong knowledge of freight modes and transportation analytics. The Transportation Manager is responsible for planning, coordinating, and overseeing the efficient transportation of goods and materials. This role ensures timely delivery, cost control, regulatory compliance, and continuous improvement of transportation operations while maintaining strong relationships with carriers, drivers, and internal stakeholders. The ideal Transportation Manager for this role should have the ability to resolve delivery issues, service disruptions, and escalations in a timely manner.</p><p><br></p><p>Primary Duties</p><p>· Schedule and supervise shipments</p><p>· Collaborate with team members on best practices</p><p>· Assist with shipment investigations</p><p>· Monitor and manage budgets</p><p>· Coordinate routine repair services for required vehicles</p><p>· Resolve complaints and address inquiries</p><p>· Analyze and research cost effective shipping methods</p><p>· Ensure compliance with transportation regulations</p><p>· Provide training and mentoring</p>
<p>Public Accounting Firm located in the Montgomery County area is looking to staff an Accounting Office Manager who can audit and review a high volume of tax returns while maintaining the day-to-day administrative operations. In this role, you will assist with accounting and administrative tasks in addition to: manage daily accounting activities, schedule office gatherings, oversee staff training, order office supplies, build and maintain strong customer relationships, ensure compliance with policies and procedures, and research industry development. This Accounting Office Manager must have proven knowledge of administrative practices, generally accepted accounting principles and human resources expertise</p><p><br></p><p>Major Responsibilities </p><p>· Oversee the accounts payable/receivable process</p><p>· Manage order entry transactions</p><p>· Order office supplies</p><p>· Reviewing/Auditing Tax Returns</p><p>· Assist with administrative support</p><p>· Data Management</p><p>· Maintain internal file/record keeping system</p><p>· Coordinate internal and external audits</p><p>· Spreadsheet Maintenance</p><p>· Draft email correspondence</p>
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>The Senior Administrative Assistant provides high-level administrative and operational support to leadership and cross-functional teams. This role ensures efficient day-to-day operations, manages complex administrative tasks, and serves as a key point of contact within the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide executive-level administrative support, including calendar management, meeting coordination, and travel arrangements</li><li>Prepare, edit, and format correspondence, reports, presentations, and internal documents</li><li>Serve as a liaison between leadership, staff, external partners, and stakeholders</li><li>Manage office operations, supplies, and vendor relationships</li><li>Coordinate meetings, take minutes, and track action items</li><li>Support program, finance, or development teams with administrative needs</li><li>Maintain confidential records and ensure data accuracy and compliance</li><li>Assist with onboarding, scheduling, and internal communications</li><li>Identify opportunities to improve administrative processes and workflows</li></ul><p><br></p>
<p>Robert Half has partnered with a thriving manufacturing firm on their search for an experienced Billing & Collections Supervisor who can handle a high volume of accounts. We are looking for a candidate who can identify and monitor overdue payments, process credit memos, report collection activity, arrange debt payoffs, review trial balances, recommend accounts for escalation, prepare and distribute collection status reports, and resolve billing and customer credit issues. This Billing & Collections Supervisor will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. The ideal candidate must have strong negotiation skills, excellent communication skills, and the ability to handle sensitive and confidential information professionally.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Submit write off request as needed</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a dedicated and detail-oriented individual to join our client, a wealth management team as a Client Services Associate. This role involves providing administrative and client service support to ensure seamless operations and exceptional client experiences. The position offers a dynamic environment where you can grow your skills and contribute to the success of a sophisticated clientele, including individuals, families, and business leaders.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and process account documentation to support client service operations.</p><p>• Compile onboarding packets and create reports for client meetings.</p><p>• Provide administrative assistance for financial planning and investment advisory services.</p><p>• Coordinate with financial institutions to manage account setups, transfers, and maintenance.</p><p>• Organize and maintain accurate client records, ensuring timely handling of sensitive documents and correspondence.</p><p>• Assist advisors by preparing review materials, generating reports, and managing mail logistics.</p><p>• Schedule and organize office meetings and facilitate client communications.</p><p>• Work onsite at least two days per week to support operational needs.</p>
<p>Successful manufacturer seeks a detail-oriented, Payroll Manager with a strong background in payroll procedures, compliance, and systems management. The ideal Payroll Manager must have experience processing a high level of biweekly, submitting payroll taxes, maintaining payroll management systems, resolving payroll discrepancies, distributing pay checks, managing the payroll team, and experience complying with state regulations and labor laws. As the Payroll Manager you will ensure effective use of plans and positive employee relations while overseeing the payroll process for the organization.</p><p><br></p><p>Primary Duties</p><p>· Oversee payroll payments both electronic and paper</p><p>· Record payroll transactions</p><p>· Process financial disbursements and deductions</p><p>· Provide management with payroll reports</p><p>· Assist with timesheet and payment inquiries</p><p>· Review and compute wages</p><p>· Maintain and update employee records</p><p>· Assist with payroll tax inquiries</p><p>· Coordinate and schedule trainings and seminars</p><p>· Recommend areas of improvement</p><p>· Ad-hoc payroll projects</p><p>· Support other functions as assigned</p>
A well-established law firm is seeking a permanent Trust and Estate Administration Paralegal to support its Private Client, Trusts, and Estates group on a hybrid schedule in Philadelphia. The team represents executors, trustees, and beneficiaries in all areas of trust and estate administration — including estate settlement, tax return preparation and audits, ongoing trust accounting, and implementation. The firm seeks a detail-oriented and experienced paralegal who takes a practical and personalized approach to client service. <br> Ideal Candidate: The successful candidate will have 5+ years of experience in trust and estate administration, advanced knowledge of estate and trust procedures, strong interpersonal skills to build relationships with clients, and the ability to handle confidential matters with discretion. <br> experience in candidates with estate planning law firm experience should reach out directly to Kevin Ross at Robert Half in Philadelphia.
<p>A nationally recognized plaintiff litigation practice is seeking an experienced Litigation Paralegal to support a trial attorney known for complex medical malpractice, products liability, civil rights, and catastrophic injury matters. This practice is known for exceptional trial preparation, meticulous attention to detail, strong legal writing, and securing multimillion-dollar results in high-stakes cases.</p><p><br></p><p>The firm is currently operating on a hybrid schedule. This role is ideal for a proactive, resourceful paralegal who thrives in a fast-paced environment and can manage sophisticated litigation from intake through trial.</p><p><br></p><p>Interested candidates with direct plaintiff Litigation Paralegal experience should reach out to Kevin Ross with Robert Half in Philadelphia for immediate consideration. </p><p><br></p>
We are looking for a skilled Tax Preparer to join our team in Paoli, Pennsylvania. In this long-term contract position, you will play a key role in handling tax preparation and ensuring compliance for individual and corporate clients. If you have experience with tax software and a strong understanding of tax regulations, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Prepare and review individual and corporate tax returns, ensuring accuracy and compliance with regulations.<br>• Complete and file 1099 forms in a timely and efficient manner.<br>• Digitize and organize tax documents to maintain a paperless workflow environment.<br>• Utilize tax software, including Lacerte, to streamline preparation processes.<br>• Collaborate with clients to gather necessary financial information and resolve potential discrepancies.<br>• Conduct thorough reviews of tax documents to identify and address errors or omissions.<br>• Maintain up-to-date knowledge of federal and state tax laws to provide accurate guidance.<br>• Assist with additional accounting tasks as needed during tax season.
<p>Are you a motivated sales professional seeking a dynamic role where your outreach and relationship-building skills make a real impact? Robert Half is seeking an Inside Sales Representative to generate new business, support existing customer relationships, and drive the sales process from lead generation through closing with a local organization. If you have strong communication skills, experience in B2B sales, and a desire to grow in a collaborative environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prospect, cold call, and follow-up with potential buyers; schedule and conduct sales calls based on strategic marketing initiatives.</li><li>Develop and implement sales plans, analyze prospects, and track sales forecasts and customer orders.</li><li>Review project plans, requirements, drawings, and specifications, particularly for fire protection and life safety systems.</li><li>Prepare and deliver professional sales presentations, proposals, and quotations; follow up on offers via phone and in-person visits.</li><li>Collaborate with customers to assess their needs and develop value-engineered solutions.</li><li>Prepare accurate and timely sales reports, manage data and expenses, and maintain necessary correspondence.</li><li>Maintain up-to-date knowledge of relevant standards, including National Fire Protection Association (NFPA), International Fire Code (IFC), Underwriters Laboratories (UL), Factory Mutual (FM), and local authorities' regulations.</li><li>Join and participate in industry associations and attend monthly meetings.</li><li>Develop project specifications and work with consulting engineering firms to promote product usage in future projects.</li><li>Work closely with the internal Design and Operations departments to ensure smooth hand-off of job information.</li><li>Build and maintain a robust proposal backlog aligned with the sales plan.</li><li>Uphold confidentiality of sensitive information at all times.</li></ul>
