<p>We are seeking a friendly and dependable Help Desk Technician to serve as the first point of contact for technical support. The ideal candidate will assist users with basic hardware, software, and system issues while delivering excellent customer service and escalating more complex problems as needed.</p><p><br></p><ul><li>Serve as the first-level support for IT-related issues via phone, email, chat, or ticketing system</li><li>Troubleshoot common hardware, software, and connectivity problems</li><li>Assist users with password resets, account access, and application setup</li><li>Log, track, and resolve help desk tickets according to service level agreements (SLAs)</li><li>Install and configure workstations, software, and peripherals</li><li>Provide clear instructions and guidance to users with varying technical skill levels</li><li>Escalate unresolved or complex issues to higher-level IT staff</li><li>Maintain accurate documentation of issues, resolutions, and procedures</li></ul>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Respond to and resolve end-user technical issues in a timely manner, ensuring minimal disruptions to business operations.</li><li>Troubleshoot and provide support for desktops, laptops, mobile devices, printers, and other peripherals.</li><li>Install, configure, and maintain operating systems (Windows, macOS, and occasionally Linux) and software applications.</li><li>Assist with account setup, password resets, and user access management in Active Directory and other tools.</li><li>Provide support for Office 365 (Outlook, Teams, Word, Excel) and other common enterprise software applications.</li><li>Perform system updates, software deployments, and hardware upgrades as needed.</li><li>Maintain accurate records of troubleshooting processes and resolutions in the ticketing system.</li><li>Collaborate with other IT team members to resolve escalated issues and ensure consistent service delivery.</li><li>Educate and train end-users on basic system operations, software functionality, and best practices for productivity and security.</li><li>Support network connectivity issues, including Wi-Fi, VPNs, and local network connections, and escalate to the Network/Systems team when necessary.</li><li>Participate in IT projects such as new hardware deployments, office moves, or system migrations.</li><li>Ensure compliance with IT policies, procedures, and security standards.</li></ul><p><br></p>
<p>We are looking for a proactive and customer-focused IT Support Specialist to provide technical support and ensure the smooth operation of IT systems across the organization. This role involves troubleshooting hardware, software, and network issues, supporting end users, and assisting with IT projects and system improvements.</p><p><br></p><ul><li>Provide technical support to end users via phone, email, chat, and in person</li><li>Diagnose and resolve hardware, software, and network-related issues</li><li>Install, configure, and maintain computers, operating systems, applications, and peripherals</li><li>Manage user accounts, permissions, and access in Active Directory and Microsoft 365</li><li>Monitor and respond to IT service desk tickets, ensuring timely resolution</li><li>Assist with system updates, patches, and security best practices</li><li>Document technical issues, resolutions, and IT procedures</li><li>Collaborate with IT team members on projects, upgrades, and deployments</li><li>Escalate complex or unresolved issues to senior IT staff or vendors as needed</li></ul>
We are looking for an IT Technician to join our team in Houston, Texas. In this role, you will be responsible for supporting asset management efforts, troubleshooting equipment issues, and ensuring accurate data entry. This is a long-term contract position that offers a mix of on-site and remote work.<br><br>Responsibilities:<br>• Collaborate with the service desk team to locate and identify missing computer equipment.<br>• Maintain accurate records of hardware assets through efficient data entry.<br>• Assist in the recovery and tracking of over 500 missing computers.<br>• Coordinate with the service desk team for equipment retrieval and shipping.<br>• Provide exceptional customer service when interacting with team members and stakeholders.<br>• Work closely with a team of desktop technicians to ensure smooth operations.<br>• Utilize hardware knowledge to troubleshoot and resolve equipment-related issues.<br>• Follow established protocols and procedures to manage IT assets effectively.<br>• Support ongoing inventory reconciliation efforts to ensure accountability.<br>• Communicate findings and updates regularly to the IT Manager.
<p><strong>Summary</strong></p><p>We are seeking a <strong>Monitoring and Incident Response Team Member (MIRT)</strong> to support a 24/7/365 operation monitoring network and infrastructure performance and managing incident communications. This role serves as the primary escalation point for service outages or degradations and works closely with government management to coordinate troubleshooting and stakeholder communications.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle Tier 1/2 Service Desk escalations via tickets, phone, or Teams.</li><li>Follow up on outstanding requests and ensure timely resolution.</li><li>Monitor network and services continuously and respond to incidents.</li><li>Coordinate troubleshooting efforts with Network Managers, Engineers, and Service Providers.</li><li>Manage conference bridges for incident resolution and provide after-action reports.</li><li>Close tickets upon resolution and ensure proper documentation.</li><li>Develop and maintain SOPs and other operational documentation.</li><li>Support network devices and assist with incident management processes.</li></ul>
We are looking for a skilled Administrative Assistant to join our team in Houston, Texas. This is a long-term contract position that offers the opportunity to support daily office operations and contribute to the smooth functioning of our organization. The ideal candidate will bring excellent organizational skills and a proactive approach to handling administrative tasks.<br><br>Responsibilities:<br>• Answer incoming calls and provide attentive assistance to callers.<br>• Perform data entry tasks with accuracy and attention to detail.<br>• Coordinate and maintain office supplies to ensure operational efficiency.<br>• Handle clerical duties such as filing, record keeping, and document management.<br>• Prepare, process, and submit expense reports in a timely manner.<br>• Assist with event planning, including organizing special events and meetings.<br>• Provide back-office support to ensure seamless operations.<br>• Manage basic bookkeeping tasks, including QuickBooks entries and expense tracking.<br>• Facilitate external filings and court-related documentation as required.<br>• Support reception duties, including welcoming visitors and maintaining a well-organized front desk environment.
<p>Follow Shad on LinkedIn at #chalkboardtalk for videos on his open roles! Shad and his team at Robert Half is recruiting for a West Houston Client that is looking for a motivated Financial Analyst to join our Petrochemicals team in Houston, Texas. This role offers an exciting opportunity to analyze financial data, develop forecasts, and contribute to strategic decision-making in the energy and natural resources sector. The ideal candidate will bring strong analytical skills and proficiency with tools like SAP and Power BI to support the team’s financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and manage budgets and forecasts to ensure accurate financial planning.</p><p>• Analyze financial data and provide actionable insights to support strategic decisions.</p><p>• Utilize SAP to manage financial transactions and reporting effectively.</p><p>• Develop and maintain dashboards and reports using Microsoft Power BI.</p><p>• Collaborate with cross-functional teams to streamline financial processes and improve efficiency.</p><p>• Monitor financial performance and identify trends or areas for improvement.</p><p>• Assist with monthly and quarterly financial reporting requirements.</p><p>• Ensure compliance with company policies and regulatory standards in financial operations.</p><p>• Support ad-hoc financial analysis and special projects as needed.</p><p><br></p><p>Company's compensation make up is base salary, bonus potential and benefits.</p><p class="MsoNormal">For confidential consideration for this opportunity please<br>e-mail Shad at [email protected] with your Microsoft Word Resume with in Financial Analyst<br>the subject line.</p>
<p>Follow Shad on LinkedIn at #chalkboardtalk for videos on his open roles! Shad and his team at Robert Half are recruiting for an Accounting Manager that will support the Companies legal entities around D365. This candidate has the unique opportunity to work from West Houston or East Houston but will have at least 1 day a week from the opposite office. This role will support Lead a team but will be a hands on leader and will focus on financial statement preparation and analysis. This role will require a Bachelor’s Degree in Accounting, active CPA, 8 plus year’s accounting experience and Microsoft Dynamics 365 a huge plus but not required. Company's compensation make up is base salary, bonus potential and benefits. Company base salary could range near mid 100’s. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Accounting manager in the subject line.</p>
<p>We are looking for an experienced Azure Data Engineer to join our team and play a key role in designing, building, and maintaining scalable data solutions. This position is responsible for developing robust data pipelines, optimizing data workflows, and leveraging the Microsoft Azure ecosystem to deliver high-quality, business-ready data.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and maintain data pipelines and ETL processes using Azure Data Factory, Databricks, Synapse Analytics, and related Azure services.</li><li>Build and optimize data architectures (data lakes, data warehouses) to support analytics, reporting, and machine learning initiatives.</li><li>Collaborate with data analysts, scientists, and business stakeholders to gather requirements and deliver reliable data solutions.</li><li>Manage data security, privacy, and compliance in line with best practices and company policies.</li><li>Monitor, troubleshoot, and optimize data workflows to ensure scalable and efficient performance.</li><li>Document data schemas, data lineage, and engineering processes.</li><li>Stay up to date with advancements in the Azure platform and recommend new tools or methods to continuously improve our data infrastructure.</li></ul><p><br></p>
<p><strong>Key Responsibilities</strong></p><ul><li>Support deployment and configuration of switches, routers, APs, and firewalls across branch and data center networks.</li><li>Monitor network health using NMS tools (e.g., SolarWinds, PRTG) and respond to alerts, tickets, and incidents.</li><li>Perform basic troubleshooting (Layer 1–4), VLAN and ACL updates, and patching/firmware tasks.</li><li>Assist with Wireshark packet captures, Syslog analysis, and SIEM investigations in collaboration with security teams.</li><li>Maintain documentation: network diagrams, IPAM, inventory, change records, and runbooks.</li><li>Participate in change management (ITIL) and follow configuration standards and playbooks.</li><li>Learn and contribute to automation (Ansible playbooks, simple Python scripts) and template-based configuration.</li></ul><p><br></p>
We are looking for an ERP Integration Manager to join our team in Houston, Texas. In this long-term contract role, you will lead efforts to integrate ERP systems while ensuring alignment with business objectives. This position offers an opportunity to work with cutting-edge technologies and drive impactful results across organizational operations.<br><br>Responsibilities:<br>• Lead the integration and implementation of ERP systems, ensuring seamless alignment with organizational goals.<br>• Collaborate with stakeholders to gather and document business requirements for ERP solutions.<br>• Develop and execute strategies for change management during ERP system transitions.<br>• Utilize Advanced Business Application Programming (ABAP) to optimize ERP functionalities.<br>• Oversee the deployment and customization of Epicor, Oracle NetSuite, and Dynamics 365 Business Central.<br>• Troubleshoot and resolve integration challenges to maintain system efficiency.<br>• Establish best practices and standards for ERP system usage and integration.<br>• Provide technical expertise and guidance to team members and other departments.<br>• Conduct regular system evaluations to identify opportunities for improvement.<br>• Ensure compliance with regulatory and organizational policies throughout ERP implementation.
