<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>
We are looking for a dedicated Receptionist to join our team in Houston, Texas. This contract-to-permanent position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and enjoys providing excellent customer service. You will play a key role in ensuring smooth daily operations by managing phone systems and welcoming guests.<br><br>Responsibilities:<br>• Greet and assist visitors upon arrival, ensuring a positive and detail-oriented first impression.<br>• Manage and operate a multi-line phone system, efficiently handling inbound calls.<br>• Direct calls to appropriate departments or personnel using a switchboard with 1-10 phone lines.<br>• Respond promptly to inquiries and provide accurate information to callers.<br>• Maintain an organized and welcoming reception area.<br>• Collaborate with staff to ensure smooth communication and operations.<br>• Perform administrative tasks, such as scheduling appointments and managing correspondence.<br>• Support part-time reception duties as required.
<p><strong>Travel:</strong> Frequent local and state travel required</p><p><br></p><p><strong>Overview</strong></p><p> We are seeking a driven Marketing & Business Development professional to help grow our presence in the market and expand our customer base within the technology sector. This role is ideal for someone who enjoys building relationships, developing new business opportunities, and representing a growing tech organization in the field.</p><p><strong>What You’ll Do</strong></p><ul><li>Identify, develop, and pursue new business opportunities through outbound sales and relationship building</li><li>Build and manage a strong book of business by engaging with prospective clients across the region</li><li>Conduct in-person meetings, site visits, and presentations with business partners and prospects</li><li>Collaborate with internal marketing and leadership teams to align sales efforts with go-to-market strategy</li><li>Track outreach, pipeline activity, and opportunities using CRM tools</li><li>Attend industry events, conferences, and networking opportunities to increase brand visibility</li></ul>
<p>Job Title: Data Scientist – AI/ML (Time‑Series Focus)</p><p>Location: Houston, TX</p><p>Work Arrangement: Onsite Monday–Thursday (mandatory)</p><p><br></p><p>Overview</p><p>We are seeking a Data Scientist with a strong AI/ML focus to support advanced analytics and predictive modeling initiatives. This role is ideal for a hands‑on data scientist who combines deep technical expertise in time‑series modeling with the ability to translate complex data insights into clear business value.</p><p>You will work with diverse datasets to design, train, and deploy scalable machine learning solutions, with opportunities to contribute to projects involving large language models (LLMs), deep learning, anomaly detection, and advanced analytics.</p><p><br></p><p>What You’ll Do</p><ul><li>Analyze structured and unstructured business data to uncover trends and insights</li><li>Design, develop, and deploy time‑series forecasting and anomaly detection models</li><li>Perform feature engineering to improve model performance and reliability</li><li>Build and optimize machine learning and deep learning models using Python</li><li>Collaborate with stakeholders to translate analytical findings into actionable business recommendations</li><li>Develop dashboards, visualizations, and presentations to clearly communicate results to non‑technical audiences</li><li>Contribute to AI initiatives involving LLMs, NLP, deep learning, or multi‑agent systems as opportunities arise</li></ul>
