<p>We are looking for a dedicated Customer Service Representative to join our team in Houston, Texas. In this Contract to permanent position, you will play a key role in ensuring excellent customer experiences by addressing inquiries and resolving concerns with attention to detail. This role is ideal for individuals who thrive in a fast-paced environment and have a passion for providing top-notch service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming and outgoing calls to assist customers with inquiries, orders, and appointments.</p><p>• Provide exceptional service while addressing customer concerns and resolving issues effectively.</p><p>• Respond to customer emails in a timely and detail-oriented manner.</p><p>• Accurately process data entry tasks, including order details and customer information.</p><p>• Maintain schedules and coordinate appointments to ensure smooth operations.</p><p>• Utilize Microsoft Word and Excel to create reports, manage data, and track customer interactions.</p><p>• Work collaboratively with team members to meet service goals and improve processes.</p><p>• Ensure all customer communications are documented and organized for future reference.</p><p>• Follow established protocols and procedures to maintain consistency in service delivery.</p><p>• Stay updated on company policies and services to provide accurate information to customers.</p>
<p>We are seeking a <strong>Client Support Analyst</strong> who is passionate about problem-solving, process improvement, and delivering exceptional client service. This role is instrumental in supporting our Channel Partners and Sales Team by resolving post-deal inquiries and navigating operational challenges across deregulated energy markets.</p><p>The ideal candidate thrives in a fast-paced environment, brings a detail-oriented mindset, and demonstrates strong communication and analytical skills to ensure operational excellence and client satisfaction.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary post-deal liaison between Brokers and the Sales Team, managing inquiries and operational escalations with professionalism and accuracy.</li><li>Conduct operational analyses and develop reports to support informed business decisions under the direction of senior analysts or leadership.</li><li>Research and resolve complex post-deal issues, including enrollment rejections, billing discrepancies, commission inquiries, regulatory complaints, and early termination notifications.</li><li>Collaborate cross-functionally with internal teams to improve processes and enhance client experience across all phases of the customer lifecycle.</li><li>Manage and track deliverables, ensuring alignment with service-level agreements (SLAs) and company standards.</li><li>Identify and recommend opportunities for process enhancements and efficiency improvements.</li><li>Support ongoing business initiatives through both qualitative and quantitative research and analysis.</li></ul><p><br></p>
<p>We are looking for a detail-oriented and personable Receptionist to join our team on a contract basis in Houston, Texas. The ideal candidate will serve as the first point of contact for clients and visitors, ensuring a welcoming and organized environment. This role requires exceptional customer service skills and the ability to manage multiple tasks efficiently. <strong>Work schedule will very each week - hours will range anywhere from 8:30AM-7:30PM depending on the schedule of the day. </strong></p><p><br></p><p>Responsibilities:</p><p>• Greet and assist visitors, ensuring they feel welcomed and directed to the appropriate person or department.</p><p>• Answer and manage incoming phone calls, providing accurate information or transferring calls as needed.</p><p>• Maintain a tidy and organized reception area to ensure it meets company standards.</p><p>• Handle administrative tasks such as scheduling appointments, managing calendars, and processing correspondence.</p><p>• Assist with filing, record-keeping, and other clerical duties as required.</p><p>• Coordinate with various departments to ensure smooth communication and operations.</p><p>• Monitor and manage office supplies, placing orders when necessary to maintain inventory.</p><p>• Provide support during meetings and events, including setup and logistical arrangements.</p><p>• Address client or visitor inquiries promptly and courteously.</p><p>• Adhere to company policies and procedures while maintaining confidentiality.</p>
We are looking for a dedicated Receptionist to join our team in Houston, Texas. This contract-to-permanent position is ideal for someone who is detail oriented, thrives in a fast-paced environment, and enjoys providing excellent customer service. You will play a key role in ensuring smooth daily operations by managing phone systems and welcoming guests.<br><br>Responsibilities:<br>• Greet and assist visitors upon arrival, ensuring a positive and detail-oriented first impression.<br>• Manage and operate a multi-line phone system, efficiently handling inbound calls.<br>• Direct calls to appropriate departments or personnel using a switchboard with 1-10 phone lines.<br>• Respond promptly to inquiries and provide accurate information to callers.<br>• Maintain an organized and welcoming reception area.<br>• Collaborate with staff to ensure smooth communication and operations.<br>• Perform administrative tasks, such as scheduling appointments and managing correspondence.<br>• Support part-time reception duties as required.
<p><strong>Job Title:</strong> Litigation Attorney (No Billable Hour Requirement)</p><p> <strong>Location:</strong> Houston, Texas (remote) </p><p> <strong>Reports To:</strong> Litigation Department Lead</p><p><strong>About the Role:</strong></p><p> We are seeking a dedicated Litigation Attorney to join our dynamic and client-focused legal team. This is a litigation-centric position with no mandatory billable hour requirements, allowing you to prioritize quality advocacy, case outcomes, and client service over hours tracking. While experience in personal injury law is preferred, we welcome attorneys with strong litigation backgrounds from other practice areas who are eager to grow in a plaintiff-oriented environment focused on achieving outstanding results for clients.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and develop a litigation docket from initial client intake through trial and post-trial work.</li><li>Conduct comprehensive legal research, draft pleadings, motions, legal memoranda, discovery requests and responses, and other court submissions.</li><li>Represent clients in hearings, mediations, arbitrations, and court proceedings.</li><li>Build case strategies, prepare and examine witnesses, coordinate with expert witnesses, and prepare trial exhibits.</li><li>Handle all aspects of litigation, including client communication, investigation, deposition preparation, negotiation with opposing counsel and insurance representatives, and courtroom advocacy.</li><li>Maintain clear, timely communication with clients and keep them apprised of case status, strategy and expectations.</li><li>Collaborate with paralegals, legal assistants, and other attorneys to advance case progress.</li><li>Uphold best practices in organizing case files, calendaring deadlines, and meeting legal compliance and ethical standards.</li></ul><p><br></p>
<p><strong>Job Title:</strong> Manager, Organizational Change Management – HR</p><p><strong>Location:</strong> Houston, TX | Hybrid, 4x a week onsite</p><p><strong>Employment Type: </strong>18 Week Contract To Hire</p><p><strong>Reports To:</strong> Sr. Manager, Organizational Change Management</p><p><strong>Job Summary</strong></p><p>The Manager, Organizational Change Management (OCM) – HR is a strategic role responsible for driving enterprise-wide HR transformation initiatives. This position leads the development and execution of change management strategies across all HR functions, ensuring alignment with organizational goals and fostering a culture of agility, engagement, and continuous improvement.</p><p>The OCM Manager will collaborate closely with HR leaders and cross-functional teams to support change initiatives and ensure consistent messaging across functions. This includes partnering with Talent, Total Rewards, HR Technology, and Communications to assess impacts, coordinate rollout strategies, and promote adoption of key programs. The role requires strong relationship-building skills and the ability to navigate diverse stakeholder needs while fostering a unified approach to organizational change.</p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Lead change management efforts across assigned HR domains to support strategic initiatives and operational improvements.</li><li>Partner with HR leadership and business stakeholders to assess change impacts and develop tailored strategies for adoption and sustainability.</li><li>Design and implement comprehensive change management plans, including:</li><li>Stakeholder engagement</li><li>Communication strategies</li><li>Training and enablement programs</li><li>Organizational readiness assessments</li><li>Resistance management</li><li>Serve as a trusted advisor to HR leaders and cross-functional teams on change leadership and organizational effectiveness.</li><li>Support deployment and optimization of digital HR tools and platforms, including system implementations and upgrades.</li><li>Measure and report on change effectiveness, adoption rates, and employee engagement related to HR initiatives.</li><li>Collaborate with internal communications and learning teams to ensure consistent messaging and capability building.</li><li>Plan, coordinate, and activate HR functional campaigns and events.</li></ul>
