<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
<p>We are looking for a detail-oriented AP Representative I to join our client in Houston, Texas. This long-term contract position offers an opportunity to assist with accounts payable duties, including invoice processing, vendor communication, and system testing. The ideal candidate will be proactive, organized, and eager to learn while delivering excellent customer service within a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process and verify invoices for payment, including PO and non-PO transactions, using company systems.</p><p>• Respond promptly to calls and correspondence related to accounts payable responsibilities.</p><p>• Conduct research and resolve discrepancies in vendor statements to ensure accuracy.</p><p>• Collaborate with cross-departmental teams to address and resolve payment issues.</p><p>• Perform daily audits to ensure the accuracy of transactions and adherence to payment terms.</p><p>• Work within strict deadlines to meet service level agreements for invoice processing.</p><p>• Assist with special projects and system testing as directed by supervisors or coordinators.</p><p>• Maintain detailed and up-to-date desk manuals and procedural documentation.</p><p>• Support vendor setup processes by gathering required documentation such as W9 forms.</p><p>• Identify opportunities to improve and streamline accounts payable processes.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for a detail-oriented and personable Receptionist to join our team on a long-term contract basis in Houston, Texas. The ideal candidate will be the first point of contact for visitors and callers, providing exceptional service while managing administrative tasks efficiently. This position requires strong organizational skills and the ability to handle multiple responsibilities in a fast-paced environment.<br><br>Responsibilities:<br>• Greet and assist visitors with a welcoming and attentive demeanor.<br>• Manage a multi-line phone system, ensuring calls are directed to the appropriate person or department.<br>• Maintain organized records and files, updating them as necessary.<br>• Schedule and coordinate appointments effectively, ensuring all details are accurately documented.<br>• Handle email correspondence promptly and courteously, addressing inquiries or forwarding messages as needed.<br>• Perform data entry tasks with precision, ensuring information is accurate and up-to-date.<br>• Utilize Microsoft Word, Excel, and Outlook for various administrative tasks and reporting.<br>• Ensure the reception area is tidy and presentable, creating a positive impression for guests.<br>• Provide support to other departments as needed, assisting with special projects or tasks.<br>• Demonstrate strong interpersonal skills to build positive relationships with clients and colleagues.
We are looking for an organized and detail-oriented Receptionist to join our team on a long-term contract basis in Houston, Texas. This role involves managing front desk operations in a welcoming and experienced environment. The position is permanent, on-site, and offers an excellent opportunity to demonstrate reliability and administrative experience.<br><br>Responsibilities:<br>• Welcome and assist visitors upon arrival, ensuring a positive first impression.<br>• Manage incoming mail, including sorting and distributing items as needed.<br>• Prepare and set out food or lunches for meetings and events.<br>• Maintain conference rooms by tidying and organizing spaces after use.<br>• Notify the office coordinator when supplies need to be replenished.<br>• Handle multi-line phone systems, including answering inbound calls promptly.<br>• Provide general administrative support to ensure smooth daily operations.
Design, implement, and maintain agentic AI systems, including: Goal-oriented and task-driven agents Tool-using and decision-making agents Multi-step reasoning and workflow orchestration Build agent frameworks that coordinate: Azure AI Search (semantic + vector retrieval) LLMs for reasoning, planning, and summarization Internal APIs, databases, and enterprise tools Implement retrieval-augmented generation (RAG) patterns that support agent autonomy and accuracy Define guardrails for agent behavior, including: Error handling and fallback strategies Observability, logging, and evaluation Security and data access boundaries <br> Develop full-stack applications using .NET, Blazor, HTML/CSS, and modern web standards Build backend services and APIs backed by SQL-based data stores Integrate AI-driven features into user-facing experiences with a focus on: Performance Reliability Explainability Implement scalable service architectures suitable for AI-enhanced workloads <br> Implement intelligent search and retrieval solutions using Azure AI Search, including: Semantic search Vector indexing and similarity search Hybrid retrieval strategies Use Semantic Kernel or similar orchestration frameworks to: Manage prompts, memory, and tools Coordinate agent behavior Enable extensible AI workflows Collaborate with AI engineers and architects on model selection, evaluation, and optimization
We are looking for an experienced Collections Specialist to join our team in Houston, Texas. This long-term contract position offers the opportunity to manage past-due accounts, engage with clients in a detail-oriented manner, and contribute to the improvement of cash flow and account management processes. The ideal candidate will bring expertise in business-to-business collections and a commitment to maintaining strong client relationships.<br><br>Responsibilities:<br>• Manage an assigned portfolio of past-due accounts, applying strategic and campaign-based collections processes to reduce aging and recover payments.<br>• Conduct detail-oriented and solutions-focused client interactions, adhering to standardized call models and maintaining a customer-focused approach.<br>• Identify invoice-level disputes, document them accurately, and route them to the appropriate teams for resolution while tracking their status.<br>• Enforce payment terms for undisputed balances by securing immediate payments, partial payments, or promise-to-pay agreements.<br>• Monitor payment commitments, follow up promptly on missed deadlines, and escalate accounts as needed based on established policies.<br>• Maintain accurate and up-to-date documentation in systems such as ConnectWise and NetSuite, ensuring records support reporting and escalation processes.<br>• Meet or exceed performance metrics, including call activity targets, aging reduction, and collection amounts.<br>• Collaborate effectively with cross-functional teams, including Client Experience, Account Management, Operations, and Finance leadership, to address issues and improve processes.<br>• Communicate potential risks and challenges early to prevent disruptions and ensure smooth operations.
