3 results for Help Desk Support Manager in White Bear Lake, MN

Help Desk/Desktop Support Analyst

Maple Lake, MN
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply. Responsibilities:• Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.• Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.• Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.• Address and resolve hardware and software issues through effective troubleshooting strategies.• Respond to service desk tickets promptly, ensuring timely resolutions for user requests.• Administer Active Directory accounts and permissions, supporting user access control.• Assist in managing PC hardware and peripherals, ensuring optimal performance.• Deliver exceptional customer service while effectively communicating solutions to users.• Document technical procedures and solutions to maintain a knowledge base for the team.
2026-03-10T00:00:00Z

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
22 - 24 USD / Hourly
***100% onsite in Minnetonka, MN*** Robert Half has a client looking to add to their team on account of their growth! This client is a managed service provider and handles IT support for their clients running traditional Windows environments. This role works supporting a variety of clients remotely on their service desk based out of Minnetonka. Position Responsibilities: • Take initial telephone inquiries and troubleshoot hardware, software, or network problems • Monitor incoming tickets and alerts in the ServiceNow system and respond accordingly • Document all customer interaction with high attention to detail and accuracy • Update all tickets according to Service Level Agreements (SLA) • Understand and follow Delivery Process following ITIL guidelines: incident management, problem management, change management, and knowledge management • Recognize and escalate more difficult problems • Accurately document customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements • Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy • Provide after-hours support for clients. Shifts may include nights and weekends. There may be structured on-call responsibilities. • Maintain detail oriented, quality interactions with customers at all times • Work as an effective team member with the team, partners and internal staff • Other duties as assigned What You Bring: • Experience in a technical support or customer service role preferred • Bachelor’s degree, technical degree or certifications preferred • Working knowledge of a variety of technologies including, but not limited to: Windows 7, Windows 8, Windows 10, desktop/notebook hardware, Windows Server and general networking technologies • Basic knowledge of e-mail (Exchange/Office 365), Active Directory, ITIL, and Server hardware • efficient, self-starting mentality with value placed on integrity • Ability to work as an effective team member with the team, partners and internal staff • Strong English communication skills, both written and verbal • Ability and desire to learn new technologies as mutually defined • Ability to prioritize multiple tasks, anticipate situations, and take quick action • Typing speed of 40 words per minute or faster Physical Demands: • This position requires sitting at a computer for extended periods of time and some light lifting as needed Work Environment: • While performing the duties of this position, the employee will be required to work in a standard office setting ANYONE INTERESTED SHOULD CONTACT ROBERT BROMMEL AT 612-503-4032 FOR MORE DETAILS
2026-03-05T00:00:00Z

Desktop Support Analyst

Saint Paul, MN
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Desktop Support Analyst to join our team. This position involves providing technical assistance to resolve hardware, software, and network-related issues while delivering excellent internal customer service. Responsibilities:• Manage and prioritize tickets in the unassigned queue to ensure timely resolution.• Perform desktop support tasks such as software updates, device imaging using Microsoft Entra ID, and troubleshooting hardware issues.• Diagnose and resolve technical problems across mobile devices, desktop systems, and network-related areas.• Utilize the Autotask ticketing system to track, document, and manage support cases.• Assist with basic networking tasks, requiring a high-level understanding of concepts.• Generate reports and extract data to support operational needs.• Deliver exceptional customer service to internal users, ensuring their technical concerns are addressed efficiently.• Follow established processes and workflows to maintain consistency in support operations.• Provide hands-on troubleshooting across a range of IT systems and tools.• Collaborate with team members to address escalated issues requiring Level 2/3 support.
2026-03-10T00:00:00Z