We are looking for an experienced Marketing Automation Specialist to lead and optimize marketing operations for our organization. This long-term contract position is based in New York, New York, and offers the opportunity to take ownership of marketing automation systems, workflows, and reporting frameworks. Ideal candidates will have a proven ability to operate independently and drive measurable results in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and maintain marketing automation platforms such as Marketo and HubSpot, ensuring seamless integration with organizational systems.<br>• Develop and refine lead tracking, routing processes, and campaign workflows to enhance operational efficiency.<br>• Ensure data accuracy and consistency across systems while implementing reliable reporting mechanisms.<br>• Collaborate with technology teams to optimize and expand the marketing infrastructure.<br>• Oversee the entire campaign execution framework, including intake, prioritization, and workflow processes across teams.<br>• Implement structured processes to ensure campaigns are executed efficiently and adhere to compliance standards.<br>• Monitor marketing performance across campaigns and channels, identifying opportunities for improvement through data insights.<br>• Create and maintain dashboards to provide stakeholders with visibility into campaign engagement and pipeline contributions.<br>• Act as the primary leader of marketing operations, establishing scalable processes and driving accountability across teams.<br>• Partner cross-functionally to align marketing operations with broader business objectives and timelines.
<p>We are looking for a skilled Telecommunications Specialist to join our team in New Haven, Connecticut. This position involves working within a dynamic technical call center environment, focusing on ensuring seamless communication systems and user support. As a Long-term Contract role, this opportunity offers the chance to contribute to impactful projects in the manufacturing industry.</p><p><br></p><p>Responsibilities:</p><p>• Provide Level 1 technical support and troubleshooting assistance to end users within the call center environment.</p><p>• Manage provisioning tasks to ensure efficient setup and operational functionality of communication systems.</p><p>• Collaborate with business stakeholders to design and implement call flows tailored to organizational needs.</p><p>• Develop and enhance system features to optimize performance and user experience.</p><p>• Perform ongoing maintenance and support for communication platforms, including Genesys and UCCX.</p><p>• Analyze and resolve technical issues to minimize disruptions and maintain system reliability.</p><p>• Maintain accurate documentation of system configurations, processes, and troubleshooting steps.</p><p>• Support the integration and migration of users into upgraded communication platforms.</p><p>• Ensure compliance with industry standards and regulations, including ICD codes.</p><p>• Deliver exceptional service while addressing telecommunications-related inquiries and challenges.</p>
<p>We are looking for a Registration Specialist to support a non-profit organization in New York, New York. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, handling registration-related questions, and providing courteous service across phone and email channels. The person in this role will manage inquiries efficiently, route calls when appropriate, and maintain accurate records while contributing to a positive experience for every interaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to registration-related questions from customers by phone and email with professionalism and care.</p><p>• Assist with a wide range of general customer inquiries and provide clear, helpful information.</p><p>• Enter and update registration details accurately in internal records and tracking systems.</p><p>• Handle inbound and outbound communications to confirm information, resolve issues, and support service needs.</p><p>• Use Microsoft Office tools, including Word and Excel, to document activity and maintain organized files.</p><p>• Support order or registration processing tasks while ensuring information is complete and accurate.</p><p>• Coordinate scheduling or appointment-related activities as needed to support customer service operations.</p>