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7 results for Desktop Support Analyst in White Plains, NY

Help Desk/Desktop Support Analyst

Stamford, CT
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Stamford, Connecticut. This role focuses on maintaining workplace technology, resolving day-to-day hardware and software issues, and supporting a secure, productive desktop environment. The ideal candidate brings strong Microsoft ecosystem knowledge, clear communication skills, and a service-oriented approach to troubleshooting and user support. Responsibilities: • Deliver technical assistance for desktops, laptops, mobile devices, printers, scanners, meeting room technology, and other workplace equipment. • Diagnose and resolve issues involving Windows systems, Microsoft 365 applications, email, collaboration tools, file storage, and endpoint performance. • Administer core Microsoft 365 functions such as account setup, license assignment, mailbox support, group management, and access to Teams, OneDrive, and SharePoint. • Support device management activities through Microsoft Intune, including enrollment, policy configuration, application deployment, and compliance monitoring. • Maintain endpoint health by coordinating provisioning, patch installation, security baseline application, and device lifecycle tasks. • Assist with user account administration, permissions, directory-related support, and basic troubleshooting of access or network connectivity problems. • Follow service desk processes to document incidents, fulfill requests, update asset records, and create or maintain technical support documentation. • Contribute to endpoint security efforts by supporting protection tools, compliance practices, backup awareness, and standard recovery procedures.
2026-08-28T00:00:00Z

Help Desk Analyst I

Wappingers Falls, NY
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk Analyst I to join a team in a contract-to-permanent role. This role supports end users across desktop, server, and productivity environments, while delivering responsive technical assistance and a high standard of customer care. The ideal candidate brings strong troubleshooting ability, communicates clearly with both technical and non-technical users, and works effectively in a collaborative support setting. Responsibilities: • Provide day-to-day technical support for Windows-based PCs, desktop hardware, and related workstation issues for end users. • Troubleshoot and resolve incidents involving Microsoft 365 applications, antivirus software, malware concerns, and general access or performance problems. • Support both PC and Mac environments, ensuring users receive timely assistance across multiple platforms. • Monitor, update, and manage service requests through a ticketing system, maintaining accurate documentation and follow-through on open issues. • Assist with administration and support activities for Windows Server, Exchange Server, and Terminal Server environments as needed. • Work closely with team members to diagnose recurring technical problems, escalate complex issues appropriately, and improve service delivery. • Help maintain and support core office technologies, including desktop equipment, PC hardware, and PBX/PABX-related user support when required. • Contribute to basic network and security troubleshooting, including support related to routers, firewalls, and endpoint protection tools when applicable.
2026-09-11T00:00:00Z

Application Support Engineer

Woodbridge, NJ
onsite
Temporary / Contract
42.75 - 49.5 USD / Hourly
We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies. Responsibilities: • Deliver second-line technical support for end-user hardware, software, and application issues across the business • Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams • Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment • Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency • Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching • Assist with account, access, and device administration in Active Directory and Azure AD environments • Perform foundational network troubleshooting to identify connectivity issues and support issue resolution • Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation • Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
2026-08-25T00:00:00Z

Desktop Team Supervisor

Maryknoll, NY
onsite
Permanent / Full Time
70000 - 81900 USD / Yearly
We are looking for an experienced Desktop Team Supervisor to lead daily support operations and provide advanced technical guidance for end users in Ossining, New York. This role combines hands-on troubleshooting with team leadership, ensuring reliable desktop services across office and remote environments. The ideal candidate brings strong experience with Microsoft technologies, endpoint management, and service desk coordination while fostering the growth of support staff. Responsibilities:• Lead the desktop support team by assigning work, guiding technicians through complex issues, and promoting consistent service standards.• Act as the senior escalation resource for unresolved hardware, software, access, and connectivity problems affecting onsite and remote users.• Oversee support for Windows and macOS devices, helping team members strengthen their technical capabilities through coaching and mentorship.• Manage desktop-related initiatives and coordinate tasks within the team’s area of responsibility to ensure timely completion.• Deliver user support for computers, applications, and peripherals across office locations, remote sites, and home-based work settings.• Administer and support core technologies such as Microsoft 365, Intune, Active Directory, Entra ID, Azure, and network access tools including VPN connectivity.• Investigate and resolve endpoint and application issues, including malware concerns, disk-related failures, file recovery needs, and encryption-related problems.• Maintain accurate ticket and incident records, document resolutions clearly, and ensure security-related issues are tracked and addressed appropriately.• Coordinate with infrastructure, security, development, and external technology partners to resolve issues and improve support operations.• Monitor equipment assignment records in the inventory system and provide clear status updates, recurring issue trends, and resolution information to leadership.
2026-09-03T00:00:00Z

Help Desk Manager

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Manager, IT Client Services & Help Desk to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Key Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.</li></ul>
2026-09-10T00:00:00Z

Sales Support Specialist

Mountainside, NJ
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
We are looking for a Sales Support Specialist to provide responsive service and administrative support for customers purchasing through online channels and representative showrooms. This position plays an important role in managing orders, resolving service concerns, and helping ensure a smooth experience from purchase through delivery. The ideal candidate brings strong organizational skills, a customer-focused mindset, and the ability to balance multiple priorities in a fast-paced light manufacturing environment. Responsibilities: • Deliver timely, detail-focused assistance to customers by addressing product questions, order updates, and service-related concerns across web sales and showroom channels. • Process sales orders accurately for online and showroom transactions, and monitor each order through fulfillment to support on-time delivery. • Support website sales administration by following established procedures, completing research, and assisting with operational tasks tied to digital order activity. • Coordinate payment collection for incoming inventory orders so shipments can be released without delay. • Arrange and confirm delivery logistics when additional coordination is required to meet customer expectations. • Investigate service issues, returns, and shipping problems, then take appropriate action by preparing documentation, issuing call tags, and guiding cases toward resolution. • Manage freight and parcel claims with carriers and other transportation providers, ensuring proper follow-up and recordkeeping. • Build product knowledge to clearly explain features, benefits, and value to customers and strengthen long-term client relationships. • Maintain accurate records and work within business systems to support sales support and customer service workflows.
2026-09-08T00:00:00Z

Cybersecurity Analyst

Oyster Bay, NY
onsite
Permanent / Full Time
80000 - 105000 USD / Yearly
We are looking for a Cybersecurity Analyst to help protect and strengthen the organization’s technology environment in Oyster Bay, New York. In this role, you will monitor security events, investigate potential threats, and work closely with IT partners to reduce risk across systems and infrastructure. This position also supports secure operations through documentation, system maintenance, and guidance on compliant technology use, including approved AI tools. Responsibilities: • Monitor networks, endpoints, and security tools to detect threats, unusual behavior, vulnerabilities, and unauthorized activity across the environment. • Investigate security events from initial alert through resolution, documenting findings, assessing business impact, and identifying underlying causes. • Evaluate security risks, rank remediation priorities, and collaborate with internal technology teams to implement effective corrective measures. • Review the effectiveness of security controls and confirm that mitigation efforts are completed, tested, and properly validated. • Escalate material cybersecurity, governance, compliance, and risk concerns to leadership with clear analysis to support informed decisions. • Provide guidance on the secure and policy-aligned use of approved artificial intelligence solutions and assist with oversight of related practices. • Assist with infrastructure administration by supporting patching, upgrades, testing, and security improvements, including occasional after-hours maintenance activities. • Maintain current documentation for system settings, security measures, asset inventories, and operational procedures to support audit readiness and continuity. • Offer secondary technical support for escalated user issues and service requests when additional troubleshooting expertise is needed.
2026-09-11T00:00:00Z