3 Results for Help Desk Tier 3 Jobs in Wheaton, IL

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Help Desk

Inverness, IL
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Help Desk specialist to provide day-to-day technical support in a Windows-based environment for a small user group in Illinois. This contract-to-permanent opportunity is ideal for someone who enjoys hands-on desktop support, laptop setup, and resolving everyday IT issues with a responsive, customer-focused approach. The role supports approximately 12 end users and requires someone who can keep systems running smoothly while delivering dependable assistance across common hardware and software needs. Responsibilities: • Provide front-line technical assistance for end users by diagnosing and resolving routine hardware, software, and system issues in a Windows environment. • Prepare, configure, and deploy laptops so employees have properly functioning equipment for daily use. • Manage and respond to service desk requests, ensuring support tickets are tracked, updated, and completed in a timely manner. • Support Microsoft Windows 10 systems by addressing performance concerns, user access issues, and general desktop problems. • Assist with basic Active Directory tasks such as user account support, password resets, and access-related troubleshooting. • Deliver well-rounded desktop support for a small group of approximately 12 users, offering both remote and hands-on assistance as needed. • Troubleshoot common technical problems methodically and escalate more complex issues when necessary. • Maintain a reliable support experience by communicating clearly with users and documenting issue resolution steps.
2026-10-05T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, IL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-10-05T00:00:00Z

IT Support Specialist

Chicago, IL
onsite
Permanent / Full Time
65000 - 85000 USD / Yearly
We are looking for an experienced IT Support Specialist to serve as a key technical partner for attorneys and business staff in a major U.S. office. This role is ideal for someone who combines strong troubleshooting ability with clear communication and dependable follow-through in a service-focused environment, ideally with legal industry experience. The position focuses on delivering responsive onsite and remote support across end-user systems, workplace technology, and firm-critical applications while helping maintain a smooth day-to-day technology experience. Responsibilities:• Deliver advanced desktop and end-user support for attorneys and staff, resolving technical issues with urgency and care.• Diagnose and fix problems involving Microsoft 365, Windows systems, laptops, peripherals, network connectivity, and mobile devices.• Maintain and support conference room and audiovisual technology to ensure meetings and presentations run smoothly.• Assist users with legal and business applications, including document management, practice support tools, and litigation-related technology.• Prepare, configure, and deploy equipment for new hires and existing employees, including onboarding support and workstation setup.• Contribute to firm technology initiatives by assisting with software rollouts, hardware refreshes, and other IT improvement projects.• Provide support related to document management platform changes and expanding use of AI-enabled productivity tools such as Copilot.• Track, update, and resolve service desk requests accurately while keeping users informed throughout the support process.
2026-10-06T00:00:00Z

3 results for Help Desk Tier 3 in Wheaton, IL