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2 results for Help Desk Technician Ii in Wheaton, IL

Help Desk/Desktop Support Analyst

Itasca, Illinois
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Laptop Imaging Technician - onsite

Downers Grove, Illinois
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are looking for a hands-on Laptop Imaging Technician to support high-volume device preparation and deployment efforts in Downers Grove, Illinois. This Long-term Contract position is ideal for someone who thrives in an onsite environment, enjoys working with Windows hardware, and takes pride in delivering accurately configured laptops ready for end users. The role combines imaging, setup, quality verification, troubleshooting, and asset handling in a fast-moving technical workspace. Responsibilities: • Prepare and deploy large batches of Windows laptops by initiating imaging processes and applying required build standards. • Complete initial device setup tasks, including software installation, system configuration, and readiness checks before distribution. • Support laptop lifecycle projects by exchanging older equipment, assisting with user device transitions, and helping coordinate data transfer activities. • Inspect completed builds to confirm each machine meets quality expectations and is fully functional prior to release. • Diagnose imaging and boot-related issues, record outcomes clearly, and escalate unresolved technical problems when appropriate. • Maintain accurate records in ticketing and asset tracking systems to ensure reliable documentation of device status and movement. • Sanitize retired hardware, package returned equipment, and coordinate shipment or handoff to leasing partners and repair providers. • Organize and move equipment across imaging stations and bench areas while managing a high-volume workload efficiently and safely. • Arrange repair activity with external hardware vendors and track devices through return and service processes.
2026-09-22T00:00:00Z