1 result for Communications Specialist in Wheaton, IL

Public Records Specialist

Homewood, IL
onsite
Temporary
22.8 - 26.4 USD / Hourly
Under the supervision of the Support Services Manager, the Public Records Specialist is responsible for processing Freedom of Information Act (FOIA) requests, subpoena requests, administrative audio requests, and performing other assigned job responsibilities. This role includes but not limited to, gathering and providing documentation, such as 9-1-1 and non-emergency telephone audio, dispatch audio, and incident recalls from the Computer Aided Dispatch (CAD) and audio recording systems. The specialist ensures compliance with public records policies while maintaining strict confidentiality. This position is intended to be remote with minimal physical demands and site visits only when mandatory. The role requires repetitive listening to sensitive or potentially traumatic emergency calls. Attention to detail and strong time management skills are essential. Job Duties • Handle FOIA, subpoena, and administrative audio requests via the designated system (e.g, HelpDesk). • Identify and gather required information for requests through established protocols. • Utilize the Cook County State’s Attorney’s SAO NICE Evidence Central Portal for processing and delivering records when applicable. • Ensure timely and accurate preparation and delivery of requested documentation. • Maintain records of all requests and interactions using HelpDesk to track and organize request statuses. • Verify the accuracy and completeness of all records before submission. • Respond to inquiries professionally. • Escalate issues or complaints to Support Services Manager as appropriate. • Coordinates with other departments and maintenance of public records policies and procedures. • Adhere to confidentiality standards, ensuring protection of sensitive information. • Participate in training and stay updated on applicable local state and federal laws and technologies. • Perform additional assigned tasks as needed to support organizational goals. Minimum Qualifications • Must be 20 years of age or older. • High school diploma or GED equivalent. • At least one (1) year of experience in customer service, records management, or communication, or an equivalent combination of related education and experience. • Reliable transportation. • A minimum typing speed of 35 words per minute (WPM). • Access to the internet The pay range for this position is $24 to $28. Benefits available to contract/contract professionals, include medical, vision, dental, and life and disability insurance. Hired contract/contract professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.
2026-03-19T00:00:00Z