We are looking for an IT Project Manager to lead client-facing initiatives in the service industry. This role is ideal for a proactive and detail-oriented individual who can guide complex projects from planning through delivery while maintaining strong communication with stakeholders and ensuring high-quality outcomes. The successful candidate will balance competing priorities, support process improvements, and foster trusted client partnerships in environments that require sound judgment and adaptability.<br><br>Responsibilities:<br>• Direct complex IT projects through all phases, establishing timelines, priorities, and deliverables that align with client and business objectives.<br>• Serve as the primary point of coordination for clients and internal teams, resolving issues promptly and maintaining productive working relationships.<br>• Facilitate project planning activities, including scope definition, resource coordination, risk identification, and ongoing status tracking.<br>• Lead cross-functional teams in fast-paced environments, keeping work on schedule while managing shifting priorities and deadlines.<br>• Drive process optimization efforts by identifying inefficiencies, recommending practical improvements, and supporting organizational change initiatives.<br>• Prepare clear project documentation, meeting summaries, status reports, and follow-up actions to ensure visibility and accountability across stakeholders.<br>• Support customer education and training efforts to promote successful adoption of project deliverables and operational processes.<br>• Use project management and collaboration tools such as Microsoft Project, Jira, Visio, Excel, Word, Outlook, and PowerPoint to monitor execution and communicate progress.<br>• Travel as needed to meet with clients, support project milestones, and strengthen business relationships.
We are looking for an Intake Coordinator to support high-volume intake operations in Cleveland, Ohio. This Long-term Contract position is ideal for someone who can manage incoming client materials with accuracy, maintain organized records, and keep work moving efficiently in a fast-paced production setting. The person in this role will help ensure applications and related documentation are processed correctly while supporting content management and archival activities.<br><br>Responsibilities:<br>• Receive, review, and log incoming client applications and supporting documents with a strong focus on completeness and accuracy.<br>• Coordinate the intake workflow by organizing materials, routing items to the appropriate next step, and tracking progress through established procedures.<br>• Maintain electronic and physical records within the content management system to support timely retrieval and consistent document control.<br>• Prepare, scan, index, and archive files, including work related to microfilm and other record retention processes.<br>• Monitor daily production volumes and help keep intake activities on schedule within a deadline-driven environment.<br>• Identify missing information or processing issues, escalate concerns when needed, and follow through to resolution.<br>• Communicate clearly with internal teams to confirm documentation requirements and support efficient case handling.
<p>We are looking for a Patient Care Coordinator to support a busy hearing care office in Willoughby, Ohio through a short-term Contract assignment lasting 4-6 weeks. This position is fully onsite and is ideal for someone who is organized, proactive, and comfortable managing both patient-facing tasks and administrative office support. The role will help maintain smooth daily operations by coordinating appointments, handling documentation, and supporting billing and inventory activities.</p><p><br></p><p>Responsibilities:</p><p>• Welcome patients professionally, assist with check-in activities, and help create a positive in-office experience throughout each visit.</p><p>• Coordinate and schedule appointments, manage calendar updates, and communicate changes clearly to patients and staff.</p><p>• Maintain accurate patient files by organizing records, scanning documents, and processing faxed information in a timely manner.</p><p>• Prepare invoices and enter required details into office systems and external portals with close attention to accuracy.</p><p>• Support inventory tracking by receiving items, recording stock information, and helping keep supplies organized.</p><p>• Use office software and standard business applications to complete daily administrative tasks efficiently.</p><p>• Assist with general front-office operations to keep workflow moving smoothly during a period of increased demand.</p>