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2 results for Help Desk Support Manager in Westlake, OH
- Cleveland, OH
- onsite
- Permanent / Full Time
- 55000 - 65000 USD / Yearly
- <p>We are looking for a skilled and proactive Help Desk Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality.</p><p>• Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance.</p><p>• Install, test, and upgrade system software and hardware components to meet organizational needs.</p><p>• Configure software settings and resolve technical issues to enhance user experience.</p><p>• Create and maintain detailed documentation for IT infrastructure and troubleshooting processes.</p><p>• Diagnose and resolve computer errors, providing timely technical support to end-users.</p><p>• Troubleshoot and resolve issues related to software, hardware, and basic network configurations.</p><p>• Train users on the setup and operation of new technologies to maximize efficiency.</p><p>• Install, configure, and upgrade PC software, operating systems, and related tools.</p><p>• Utilize specialized help desk software to remotely access user systems and address complex technical issues.</p>
- 2026-04-14T00:00:00Z
- Uniontown, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.</p><p>• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.</p><p>• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.</p><p>• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.</p><p>• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.</p><p>• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.</p><p>• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.</p><p>• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.</p>
- 2026-04-29T00:00:00Z