2 results for Help Desk Support Manager in Westlake, OH

North Canton, OH
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join our team on a contract basis in North Canton, Ohio. This is a third shift position- Thursday – Monday; 10pm-7am. This position will provide essential IT support to ensure smooth operations during a staffing need. The role will be for approximately 30-60 days and offers a great opportunity to work in a dynamic environment. Responsibilities:• Provide technical assistance and troubleshoot issues related to Windows 10 operating systems.• Manage user accounts and permissions within Active Directory.• Respond to and resolve service desk tickets in a timely manner.• Utilize Microsoft Intune to assist with device management and security.• Perform basic troubleshooting of hardware, software, and network issues.• Document solutions and maintain accurate records of all support activities.• Communicate effectively with team members and end-users to understand and address their IT concerns.• Ensure compliance with company IT policies and procedures while providing support.• Assist in maintaining smooth IT operations during staffing transitions.
2026-03-23T00:00:00Z

Cleveland, OH
onsite
Permanent
70000 - 80000 USD / Yearly
We are looking for an Application Support Specialist to join our team in Greater Cleveland, Ohio. In this role, you will provide expert-level support for enterprise applications, ensuring smooth operation and user satisfaction. You will collaborate with internal teams to troubleshoot issues, enhance system functionality, and drive process improvements. Responsibilities:• Administer and maintain enterprise applications such as Microsoft Dynamics and Bullhorn to ensure optimal performance.• Manage user accounts, security settings, and configurations within Microsoft 365.• Provide technical support for application-related issues, resolving them promptly to minimize downtime.• Collaborate with various departments to identify and implement system improvements and enhancements.• Oversee integrations between SaaS platforms, ensuring seamless data flow and functionality.• Utilize ticketing systems to track and manage application issues and changes effectively.• Maintain vendor relationships to ensure timely support and updates for enterprise applications.• Develop and manage reporting tools, dashboards, and workflows to optimize business processes.• Ensure compliance with best practices in system customization and data management.
2026-03-10T00:00:00Z