2 results for Customer Service Representative in Westerly, RI

Customer Service Representative

Colchester, CT
onsite
Temporary
18.14 - 20.163 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our client's team in Moodus, Connecticut. As part of this long-term contract position, you will play a key role in providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring satisfaction with our services. This opportunity is ideal for someone who thrives in a fast-paced environment and enjoys building positive relationships with customers. Responsibilities:• Respond promptly to incoming calls and customer inquiries, ensuring each interaction is handled professionally and efficiently.• Identify customer needs and provide accurate information about products, services, and solutions.• Resolve customer complaints and issues by offering effective solutions and maintaining a positive approach.• Process orders and manage data entry tasks to ensure accurate and timely service.• Build trust and establish long-lasting relationships with customers by demonstrating empathy and attentiveness.• Maintain a thorough knowledge of company products and services to deliver informed responses.• Collaborate with team members to improve customer service processes and enhance overall satisfaction.• Handle both inbound and outbound calls with a focus on delivering excellent service.• Document customer interactions and feedback to ensure records are up-to-date and comprehensive.
2026-03-13T00:00:00Z

Customer Service & Operations Manager

Cromwell, CT
onsite
Permanent
100000 - 120000 USD / Yearly
Customer Service & Operations ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success. Responsibilities:<ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-06T00:00:00Z