<p>Senior Customer Service Representative – Lowell, MA</p><p><br></p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul>
<p>Robert Half is working with a client in Wakefield seeking a Part-Time Bookkeeper to join its team. This role would require around 20 hours/week, and would likely be 4 days per week in Wakefield, and 1 day per week in Boston. A standard work week for the Part-Time Bookkeeper would be Monday - Friday, 4 hour work days. This opportunity is direct-hire.</p><p><br></p><p>This individual would be supporting day-to-day transactional accounting tasks such as accounts payable, accounts receivable, bank recs, and some lighter data entry work. There's also some administrative responsibilities such as filing, data entry, and calendar management support. The selected candidate need to be organized and accurate. A high level of proficiency in MS Office is required. The selected candidate should also have proven familiarity with an accounting software. </p><p><br></p><p>For the right experience our client is looking to offer around $38-42/hour. Benefits are offered too.</p><p><br></p><p>If interested and qualified apply to this listing ASAP, or email Bill.Nichols@roberthalf! Thanks.</p>
<p>We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Manchester, New Hampshire. This role involves managing essential accounts receivable tasks, supporting inventory adjustments, and providing accounting assistance as needed. The ideal candidate will thrive in a cross-functional environment, collaborating with various departments to ensure smooth financial operations.</p><p><br></p><p><br></p><p>· Basic accounts receivable and inventory adjustments – primary duty</p><p>· Accounting support </p><p>· Experience with ERP/manufacturing software implementations preferred, ERP/manufacturing software experience required</p><p>· Process sales orders in accounting system.</p><p>· Prepare and distribute invoices to customers</p><p>· Participate in inventory record keeping activities.</p><p>· Participate in period-end close activities as determined by Finance leadership.</p><p>· Provide front line customer relations support </p><p>· Maintain/update customer files and correspondence.</p><p>· Provide backup for outbound transportation coordinator</p><p> Provide back up for accounts payable specialist</p><p>· All other duties as assigned</p>
<p>We are seeking a detail-oriented and proactive Accountant / Bookkeeper to manage day-to-day accounting operations and support key financial processes. This role will be responsible for maintaining accurate financial records, assisting with the month-end close process, and coordinating with an external accounting/CPA firm. Supervisory experience and the ability to oversee a small administrative or accounting support staff is preferred.</p><p><br></p><p>Key Responsibilities</p><ul><li>Handle daily accounting operations, including accounts payable, accounts receivable, bank reconciliations, credit card reconciliation, general ledger postings, and expense tracking.</li><li>Maintain accurate and up-to-date financial records in the accounting system.</li><li>Support the month-end and year-end close processes by preparing journal entries, reconciliations, and financial reports.</li><li>Collaborate with a third-party accounting or CPA firm to ensure compliance, timely reporting, and accurate financial statements.</li><li>Assist in preparing financial analyses, cash flow summaries, and ad hoc reports to support management decision-making.</li><li>Oversee and provide guidance to a small support staff (e.g., clerical, AR/AP support), ensuring smooth workflow and adherence to accounting procedures.</li><li>Maintain and improve accounting policies, procedures, and internal controls.</li><li>Respond to internal and external inquiries related to accounting and financial documentation.</li></ul><p><br></p>
