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5 results for Help Desk Support Manager in West Palm Beach, FL

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a skilled Desktop Support Analyst to provide hands-on technical support for end users in a Windows-based environment. This role will focus on PC imaging, workstation setup, hardware and software troubleshooting, and Microsoft 365 support. The ideal candidate is customer-service oriented, technically strong, and comfortable supporting users in a fast-paced environment.Key Responsibilities:<ul><li>Provide desktop support for Windows-based PCs, laptops, and related hardware</li><li>Image, configure, and deploy new computers and rebuild existing devices as needed</li><li>Set up and install workstations, including monitors, docking stations, peripherals, and accessories</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Support users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint</li><li>Perform user account setup, password resets, and basic access support</li><li>Diagnose and escalate more complex technical issues when necessary</li><li>Maintain accurate documentation of support requests, resolutions, and asset inventory</li><li>Assist with moves, adds, and changes for employee workstation setups</li><li>Ensure systems are updated, patched, and functioning properly</li></ul>
2026-07-10T00:00:00Z

Desktop Support Technician

West Palm Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a reliable and customer-focused Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, performing desktop and laptop imaging, managing user accounts in Active Directory, and supporting day-to-day IT operations.Key Responsibilities:<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and related hardware</li><li>Troubleshoot and resolve issues in Windows 10/11 environments</li><li>Perform device imaging, deployment, and configuration for new and existing systems</li><li>Manage user accounts, passwords, groups, and permissions in Active Directory</li><li>Install, configure, and support standard business applications</li><li>Handle ticket resolution for hardware, software, connectivity, and access issues</li><li>Support onboarding and offboarding activities, including workstation setup and account provisioning</li><li>Maintain accurate documentation of incidents, processes, and asset inventory</li><li>Escalate complex issues to appropriate IT teams as needed</li><li>Provide strong customer service and timely follow-up to end users</li></ul>
2026-07-10T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
25 - 28 USD / Hourly
We are seeking a Desktop Support Analyst to provide Tier II technical support in a highly networked environment with extensive hardware infrastructure. This role is ideal for a hands-on IT professional who enjoys troubleshooting, supporting end users, and maintaining a wide range of network-connected systems and equipment.Key Responsibilities<ul><li>Provide Tier II desktop and help desk support for onsite users</li><li>Troubleshoot hardware, software, and network-related issues</li><li>Support, maintain, and diagnose physical IT equipment, including switches, servers, routers, cameras, ID systems, and control systems</li><li>Assist with Active Directory and Group Policy administration at a Tier II level</li><li>Manage, organize, and track IT equipment inventory</li><li>Deliver strong customer service and timely technical support to end users</li><li>Document issues, resolutions, and service activity within a ticketing system</li></ul>Technical Environment<ul><li>Windows-based systems</li><li>Active Directory</li><li>Group Policy</li><li>Networking fundamentals, including switches, routers, and servers</li><li>Ticketing systems such as ConnectWise or ServiceNow</li></ul>
2026-07-18T00:00:00Z

Part-Time Desktop Support Specialist

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a part-time Desktop Support Analyst (25–30 hours/week) to provide hands-on technical assistance for employees in Fort Lauderdale, Florida within a manufacturing environment. This long-term contract opportunity is focused on delivering reliable desktop support, resolving day-to-day technology issues, and helping maintain a stable and productive workplace.The ideal candidate enjoys working directly with users, has strong troubleshooting skills across end-user devices and software, and can provide dependable onsite support while assisting with hardware deployments, system maintenance, and ongoing IT initiatives. This role is well suited for a technology professional seeking a flexible part-time schedule while making a meaningful impact within an internal IT team. Responsibilities:• Deliver onsite support for employees by addressing service requests, diagnosing technical issues, and ensuring timely resolution of hardware and software problems.• Prepare, configure, and deploy desktops and laptops, including operating system installation, imaging, endpoint protection, encryption, and standard application setup.• Troubleshoot and resolve issues involving Windows and macOS systems, printers, mobile devices, peripherals, and other workplace technology.• Work closely with external IT service partners and internal stakeholders to coordinate support activities, document progress, and prevent overlapping ticket efforts.• Investigate recurring technical problems, determine underlying causes, and apply practical fixes that improve system reliability and user experience.• Maintain accurate records for IT assets by tracking equipment assignments, lifecycle details, software inventory, purchasing data, and returned devices.• Observe the health of servers and network-connected resources, escalating concerns and assisting with remediation when needed.• Support employee onboarding and offboarding by setting up or recovering devices, accounts, and related technology access.• Contribute to IT initiatives and facility-related technology projects, including conference room tools, telephony, security systems, and other infrastructure enhancements.
2026-07-13T00:00:00Z

Customer Service Manager

Davie, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Position OverviewWe are seeking an experienced Customer Service Manager to lead client service operations, drive customer satisfaction, and develop high-performing service teams throughout South Florida. This role is responsible for improving service delivery, managing client relationships, resolving escalated issues, and implementing processes that enhance the overall customer experience.Key Responsibilities<ul><li>Lead and develop a customer service team, providing coaching, training, and performance management.</li><li>Ensure exceptional customer experiences through timely issue resolution and proactive communication.</li><li>Manage escalated customer concerns and implement solutions that strengthen client relationships.</li><li>Develop and monitor service KPIs, including response times, customer satisfaction, and resolution metrics.</li><li>Collaborate with sales, operations, and recruiting teams to ensure seamless service delivery.</li><li>Identify opportunities to improve customer service processes, workflows, and efficiencies.</li><li>Analyze customer feedback, trends, and service data to drive continuous improvement initiatives.</li><li>Build and maintain strong relationships with key stakeholders and clients.</li><li>Conduct regular team meetings, performance reviews, and training sessions.</li><li>Maintain accurate reporting, documentation, and CRM records.</li></ul>
2026-07-15T00:00:00Z