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6 results for Help Desk Support Manager in West Palm Beach, FL

Help Desk Technician

Boca Raton, FL
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are seeking a dependable and customer-focused Help Desk Technician to provide first-level technical support to end users. This role is responsible for troubleshooting hardware, software, and network issues, resolving technical problems in a timely manner, and ensuring a positive support experience for employees and customers.Key Responsibilities:<ul><li>Respond to help desk tickets, phone calls, emails, and walk-up support requests</li><li>Diagnose and troubleshoot hardware, software, printer, and basic network issues</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripheral equipment</li><li>Support Microsoft 365, Windows operating systems, and common business applications</li><li>Escalate complex technical issues to higher-level IT support teams as needed</li><li>Document incidents, resolutions, and recurring issues in the ticketing system</li><li>Assist with user account setup, password resets, and access requests</li><li>Maintain inventory of IT equipment and support asset tracking</li><li>Provide onboarding and offboarding technical support for employees</li><li>Deliver excellent customer service while meeting response and resolution timelines</li></ul>
2026-08-19T00:00:00Z

Help Desk Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half is seeking a friendly, solutions-focused Help Desk Technician for an exciting opportunity with a growing organization. If you enjoy helping people, solving technical issues, and working in a fast-paced environment, this role could be a great next step in your IT career.What You’ll Do:<ul><li>Provide day-to-day technical support to end users</li><li>Troubleshoot hardware, software, login, email, and printer issues</li><li>Set up and configure laptops, desktops, and user accounts</li><li>Track and document support requests in a ticketing system</li><li>Escalate complex issues to the appropriate IT team members</li></ul>
2026-08-07T00:00:00Z

IT Help Desk Technician

Deerfield Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-08-18T00:00:00Z

Desktop Support Analyst

Stuart, FL
onsite
Temporary / Contract
27 - 35 USD / Hourly
Desktop Support Analyst Provides hands-on technical support for end users in Windows-based environments, including desktop/laptop deployment, PC imaging, workstation setup, hardware/software troubleshooting, SharePoint administration, and Microsoft 365 support. Responsible for preparing and configuring devices, onboarding users, resolving access and application issues, and ensuring a smooth desktop experience. Based on general knowledge.Typical responsibilities:<ul><li>Image, configure, and deploy Windows desktops and laptops</li><li>Set up workstations, peripherals, docking stations, monitors, and printers</li><li>Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint</li><li>Perform basic SharePoint administration, user access support, permissions management, and site support</li><li>Troubleshoot Windows OS, software, login, connectivity, and hardware issues</li><li>Perform user account support, password resets, and access troubleshooting</li><li>Handle device replacements, upgrades, and inventory tracking</li><li>Provide deskside, remote, and ticket-based support</li><li>Document issues, resolutions, and setup procedures</li></ul>
2026-08-07T00:00:00Z

Tier I Desktop Support

Boca Raton, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tier I Desktop Support specialist to provide responsive technical assistance for end users in Florida. This long-term contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a high level of customer service. The role supports a variety of workplace technologies and helps keep users productive through timely troubleshooting, setup, and coordination with broader IT teams. Responsibilities: • Provide first-line technical support for desktop and laptop computers, displays, printers, mobile devices, and related end-user equipment. • Resolve issues involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and other Office applications to minimize user downtime. • Assist employees with account access needs, including password changes, locked accounts, and other routine permission-related requests. • Coordinate onboarding and offboarding tasks by preparing devices, setting up user access, issuing equipment, and recovering company assets. • Install and configure operating systems and business applications, then diagnose and correct workstation software problems as they arise. • Investigate basic connectivity concerns involving local networks and Wi-Fi, and route more advanced infrastructure matters to the appropriate support teams. • Manage service tickets from intake through closure, ensuring troubleshooting activities and final resolutions are clearly documented. • Escalate complex incidents related to hardware, software, security, or network performance when deeper technical support is required. • Contribute to device refresh efforts, software rollouts, and other IT initiatives while maintaining accurate inventory and asset records. • Deliver remote assistance to users across multiple locations while adhering to established IT procedures, security expectations, and escalation guidelines.
2026-08-19T00:00:00Z

Customer Support Representative

Delray Beach, FL
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a motivated and customer-focused Customer Support Representative to join our team in a fast-paced office environment. This position is ideal for someone who enjoys helping customers, solving problems, and providing exceptional service while managing multiple priorities. The ideal candidate is a strong communicator, highly organized, and able to maintain a positive attitude while handling a high volume of customer interactions. Key Responsibilities Answer incoming phone calls and respond to customer inquiries Provide accurate information regarding products, services, and account details Resolve customer concerns and escalate issues when appropriate Process orders, requests, and service-related transactions Maintain accurate customer records and documentation Communicate professionally with customers via phone, email, and internal systems Collaborate with internal departments to ensure timely resolution of customer needs Perform data entry and administrative support duties as needed What We're Looking For Dependable and punctual Ability to remain calm under pressure Strong interpersonal skills Team-oriented with a willingness to learn Passion for delivering exceptional customer experiences
2026-08-18T00:00:00Z