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5 results for Help Desk Support Manager in West Palm Beach, FL

Help Desk Technician

Pembroke Pines, FL
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is seeking a Help Desk Support Specialist to provide technical assistance to end users in a fast-paced IT environment. This role will support users with day-to-day technical issues and deliver excellent customer service through phone, email, chat, and remote support.Key Responsibilities:<ul><li>Provide help desk support for hardware, software, and user access issues</li><li>Perform Active Directory password resets and basic account administration</li><li>Support users with Office 365 applications, including Outlook, Teams, and related tools</li><li>Troubleshoot and resolve issues in Windows 10 environments</li><li>Deliver remote support to end users via phone, email, and chat</li><li>Document support requests, resolutions, and escalations in the ticketing system</li><li>Escalate more complex technical issues to the appropriate IT teams as needed</li><li>Maintain strong communication with users throughout the support process</li></ul>
2026-06-26T00:00:00Z

Help Desk/Desktop Support Analyst

Palm Beach Gardens, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for employees in Palm Beach Gardens, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving a wide range of desktop, software, and connectivity issues while delivering a high level of customer support. The person in this role will help keep day-to-day technology operations running smoothly by supporting end users, maintaining workplace devices, and ensuring reliable access to essential business systems. Responsibilities: • Deliver front-line technical support for hardware, software, operating system, and peripheral issues affecting end users across the organization. • Diagnose and resolve problems involving desktop computers, laptops, mobile devices, printers, and common workplace applications. • Manage incoming service requests through the ticketing system, document resolutions clearly, and maintain timely follow-up with users. • Set up, configure, and deploy user equipment and software to support new hires, replacements, and day-to-day operational needs. • Administer user accounts and access permissions through Active Directory and related systems in accordance with company policies. • Escalate more advanced or unresolved technical issues to the appropriate teams while providing accurate troubleshooting details. • Assist with basic network-related troubleshooting to identify connectivity issues and restore user productivity as quickly as possible. • Contribute to a secure and dependable IT environment by following support procedures, applying standard configurations, and maintaining equipment readiness.
2026-06-17T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
20 - 26 USD / Hourly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Active Directory user administration, and assisting with Microsoft Office 365-related requests.Key Responsibilities:<ul><li>Provide desktop support for laptops, desktops, printers, and mobile devices.</li><li>Troubleshoot Windows operating system, software, and connectivity issues.</li><li>Create, modify, and disable user accounts in Active Directory.</li><li>Support Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Install, configure, and upgrade computer hardware and software.</li><li>Respond to help desk tickets and resolve technical issues in a timely manner.</li><li>Set up new user workstations and assist with onboarding activities.</li><li>Document technical issues, resolutions, and support procedures.</li><li>Escalate complex issues to higher-level IT teams when needed.</li></ul>
2026-06-23T00:00:00Z

IT Support Administrator

Jupiter, FL
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a professional, service-oriented IT Support Administrator to provide exceptional technical support with a strong white glove customer service approach. This role is ideal for someone who is highly responsive, technically skilled, and able to work independently while supporting end users across a variety of business applications, devices, and systems.The IT Support Administrator will be responsible for troubleshooting hardware and software issues, supporting Microsoft-based environments, imaging PCs, managing user accounts, and ensuring a seamless technology experience for employees. Key Responsibilities:<ul><li>Deliver high-touch, white glove customer service to end users, including executives and staff</li><li>Provide technical support for desktops, laptops, mobile devices, printers, and related peripherals</li><li>Troubleshoot and resolve issues involving Microsoft Office Suite, Outlook, Office 365, SharePoint, Microsoft Teams, and other business applications</li><li>Support browser-related issues in Microsoft Edge, Google Chrome, and Firefox</li><li>Assist users with Adobe PDF Reader and Writer, SentinelOne antivirus, and Lotus Notes</li><li>Administer and support Active Directory user accounts, permissions, password resets, and group memberships</li><li>Perform PC imaging, setup, deployment, and refresh activities</li><li>Support and maintain Office 365 services and user environments</li><li>Troubleshoot access, performance, and usage issues within SharePoint</li><li>Document technical issues, resolutions, and support procedures</li><li>Manage multiple support requests while maintaining a high level of professionalism and follow-through</li><li>Work independently to identify issues, prioritize tasks, and deliver timely solutions</li></ul>
2026-06-25T00:00:00Z

Application Support Engineer

Jupiter, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Jupiter, Florida. This Long-term Contract position is suited to someone who can troubleshoot software and hardware issues, maintain a stable support environment, and work effectively across multiple technologies. The ideal candidate brings a practical, service-focused approach and can resolve incidents efficiently while helping improve day-to-day system performance. Responsibilities: • Deliver front-line and escalated support for business applications, diagnosing issues and restoring service with minimal disruption. • Investigate software, hardware, and user access problems by applying structured troubleshooting across desktop and network-connected environments. • Manage account access and permissions within Active Directory to support secure and timely onboarding, changes, and issue resolution. • Support endpoint devices and related infrastructure, including systems built on Dell hardware and Cisco-based connectivity. • Monitor recurring incidents, identify root causes, and recommend corrective actions that reduce repeat support requests. • Document resolutions, known issues, and support procedures to strengthen team knowledge sharing and service consistency. • Partner with internal teams to coordinate application fixes, maintenance activities, and environment updates when needed. • Assist with technical changes affecting supported applications or platforms, ensuring users receive reliable support throughout implementation.
2026-06-17T00:00:00Z