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5 results for Customer Service Manager in West Palm Beach, FL

Customer Service Representative

Boca Raton, FL
remote
Temporary to Hire
15.675 - 18.15 USD / Hourly
We are looking for customer-focused professionals to join a healthcare outreach team supporting members from a remote work environment in Boca Raton, Florida. This contract position with potential for a longer-term opportunity centers on outbound calling, appointment coordination, and accurate documentation for individuals who may qualify for healthcare-related programs. The assignment is expected to run through November or December, with equipment pickup and return handled through the local office as needed. Responsibilities: • Conduct outbound calls to individuals who may be eligible for program participation and explain available options clearly and professionally. • Invite interested contacts to schedule appointments within a time-sensitive enrollment period and encourage timely follow-up. • Leave appropriate voicemail messages when live contact is not made and record each outreach attempt accurately. • Follow approved call guidelines and scripts while maintaining a courteous, empathetic, and compliant communication style. • Enter and update caller information, outreach results, and scheduling details in the required systems with strong attention to detail. • Support remote operations by using company-provided equipment and visiting the Boca Raton office when equipment pickup, return, or in-person troubleshooting is required. • Assist with high-volume outreach efforts tied to a seasonal healthcare project while meeting productivity and quality expectations.
2026-09-17T00:00:00Z

Customer Service Representative

Riviera Beach, FL
onsite
Temporary to Hire
17.1 - 19.8 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Riviera Beach, Florida in a contract-to-permanent role. This position is well suited for someone who enjoys supporting customers, managing order information accurately, and communicating clearly across phone and email channels. The ideal candidate is comfortable working in a fast-paced environment and can provide dependable service while coordinating with internal teams in both office and warehouse-related settings. Responsibilities: • Respond to incoming customer inquiries by phone and email with professionalism, accuracy, and a solutions-focused approach. • Process customer orders and enter detailed information into company systems while maintaining a high level of data accuracy. • Handle a high volume of inbound calls, provide product- or order-related assistance, and route issues appropriately when needed. • Support customers with order updates, delivery questions, and general service requests to ensure a positive experience. • Work closely with warehouse and operations teams to confirm order status, availability, and timely fulfillment. • Maintain organized customer records, document interactions, and update account details to support efficient service. • Assist Spanish-speaking customers when needed to improve communication and service responsiveness. • Monitor shared email communications and follow up promptly on open requests, changes, and customer concerns.
2026-09-16T00:00:00Z

Client Services Representative

Davie, FL
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for a Client Services Representative to create a welcoming and attentive experience for every visitor in Davie, Florida. This role serves as a key point of contact for clients, combining front desk coordination with thoughtful service guidance across multiple offerings. The ideal candidate brings strong communication skills, sound organization, and a customer-focused approach to supporting appointments, questions, and day-to-day client needs. Responsibilities:• Welcome clients upon arrival and deliver a warm, high-quality experience that reflects the organization’s service standards.• Oversee daily front desk activities, including appointment check-in and check-out, calendar management, and coordination across service lines.• Respond to phone calls and general inquiries promptly, providing helpful information and directing clients to the appropriate resources.• Introduce clients to available programs and services, including therapy, support services, and performance-focused offerings, in a clear and approachable manner.• Recognize opportunities to recommend additional services that align with each client’s needs and goals.• Maintain accurate client records and enter updates into scheduling and documentation systems with close attention to detail.• Collect payments and complete routine administrative tasks that support smooth front office operations.• Partner with clinicians, trainers, and internal staff to ensure appointments and follow-up steps are handled efficiently.• Reach out to clients regarding upcoming visits, service updates, and next steps to support continuity of care.• Keep the reception area tidy, organized, and ready to provide a welcoming client-facing environment.
2026-08-25T00:00:00Z

Service Desk Manager

Pompano Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Service Desk Manager to lead daily support operations for a managed services environment serving businesses throughout Pompano Beach, Florida. This Long-term Contract position is ideal for a hands-on people leader who can strengthen team performance, improve service delivery, and use operational data to drive better outcomes. The role requires a strong understanding of service desk workflows, technical support environments, and client-focused support practices within a primarily Microsoft-based ecosystem. Responsibilities: • Direct the day-to-day activities of the service desk team, ensuring consistent support coverage and dependable service for a diverse client base in Pompano Beach, Florida. • Track operational performance by reviewing ticket trends, response metrics, workload distribution, and technician productivity to identify opportunities for improvement. • Mentor technicians and emerging team leads through coaching, feedback, and structured development to build a stronger and more accountable support function. • Refine support procedures, service workflows, and escalation practices to increase efficiency and improve the customer experience. • Use the ticketing and service management platform to oversee queue health, maintain visibility into active issues, and support timely resolution of requests. • Partner with senior technical staff and escalation teams to address complex incidents while providing informed guidance to the service desk team. • Maintain leadership accountability across the support organization by setting expectations, reinforcing standards, and monitoring execution. • Review the technical landscape, including Microsoft 365, Entra ID, cloud services, endpoint tools, backup platforms, and VoIP systems, to better support team decisions and client needs. • Contribute to service improvements tied to infrastructure and platform changes, including client movement away from internal cloud environments when needed.
2026-09-16T00:00:00Z

Bilingual Customer Service / Order Entry Specialist

Pompano Beach, FL
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are seeking a detail-oriented and customer-focused Bilingual Customer Service / Order Entry Representative to join our team. In this role, you will support customers by handling inquiries, processing orders accurately, and ensuring a high level of service throughout the order lifecycle. The ideal candidate is fluent in both English and Spanish, has strong communication skills, and thrives in a fast-paced environment. Key Responsibilities: Provide detail oriented customer service in both English and Spanish via phone, email, and chat. Enter customer orders accurately into the system and verify pricing, product availability, and shipping details. Respond to questions regarding order status, products, billing, and delivery updates. Resolve customer issues, complaints, and discrepancies in a timely and detail oriented manner. Communicate with internal departments such as sales, warehouse, and shipping to ensure smooth order fulfillment. Maintain accurate customer records and documentation in company systems. Process returns, exchanges, and order changes as needed. Support team goals by delivering excellent service and meeting productivity expectations.
2026-08-28T00:00:00Z