<p><strong>Customer Service / Segmentation Specialist II</strong></p><p><strong>Shift:</strong> Second Shift (3:30 PM – 12:00 AM)</p><p><strong>Schedule:</strong> Full-Time | Onsite</p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking two highly motivated <strong>Customer Service / Segmentation Specialist II</strong> professionals to support anticipated growth and workforce needs at an onsite operations location in Weston. This is a <strong>second-shift, onsite role</strong> requiring strong attention to detail, technical aptitude, and a commitment to quality and consistency.</p><p>In this role, you will function as a senior-level producer of pre-operative plans, contributing directly to departmental production targets. Demand continues to grow, and while overtime is infrequent, extended workweeks (55+ hours) may occasionally be required.</p><p><strong>This is not a remote position.</strong></p><p><strong>Core Shift Hours</strong></p><ul><li><strong>3:30 PM – 12:00 AM</strong></li><li>Overtime may be required based on business needs</li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Create and manage cases using a proprietary case management system</li><li>Review CT scans to ensure conformity with established surgical protocols</li><li>Segment CT scans using specialized software to create accurate 3D anatomical bone models</li><li>Develop pre-operative surgical plans using digital bone models for robotically assisted total hip and knee replacement procedures</li><li>Review CT segmentations and surgical plans for:</li><li>Anatomical landmark accuracy</li><li>Implant sizing and positioning</li><li>Upload completed pre-operative plans to field-based personnel</li><li>Accurately document all activities in accordance with prescribed methods and procedures</li><li>Follow detailed work instructions to ensure consistent, high-quality output</li><li>Meet individual, team, and departmental production and quality targets</li></ul>
We are looking for a detail-oriented Account Manager to join our team in Dania Beach, Florida. In this role, you will serve as the primary link between our agency and client partners, ensuring the seamless execution of creative projects, advertising campaigns, and marketing initiatives. The ideal candidate is organized, communicative, and thrives in a fast-paced environment.<br><br>Responsibilities:<br>• Oversee and execute creative, print, media, and web-related projects from inception to completion.<br>• Act as the primary point of contact for client interactions, ensuring clear communication and alignment on project goals.<br>• Develop and maintain comprehensive project schedules, timelines, and task lists for efficient workflow.<br>• Coordinate with design teams to disseminate project information and facilitate collaboration.<br>• Organize and lead weekly internal team meetings and client conference calls to provide updates and gather feedback.<br>• Utilize project management tools to track progress, schedule tasks, and ensure deadlines are met.<br>• Manage the deployment of email marketing campaigns and digital initiatives.<br>• Maintain organized records of all project documents, including approvals, audits, and reconciliations.<br>• Submit approved creative materials to vendors, media outlets, or designated recipients.<br>• Assist in the management of video production, photography, and special projects as needed.