<p>We are looking for a skilled Network Engineer to join our team on a Contract to permanent basis. Based in East Hartford, Connecticut, this role involves managing and optimizing network systems to ensure seamless connectivity and performance. The ideal candidate will bring expertise in Cisco technologies, firewalls, and network protocols to deliver robust and secure network solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, maintain, and troubleshoot Cisco routers to ensure optimal network performance.</p><p>• Manage and secure network environments using Palo Alto firewalls.</p><p>• Implement and monitor Cisco ASA solutions for enhanced network security.</p><p>• Administer and optimize Border Gateway Protocol (BGP) configurations for efficient data routing.</p><p>• Oversee the deployment and maintenance of Cisco networking systems to support organizational goals.</p><p>• Proactively identify and address potential network vulnerabilities and performance issues.</p><p>• Collaborate with cross-functional teams to design and implement scalable network solutions.</p><p>• Document network configurations, processes, and security protocols for future reference.</p>
We are looking for a dedicated Help Desk Analyst to join our team in East Hartford, Connecticut. In this long-term contract role, you will provide technical support across a variety of platforms, including Android devices, Apple products, and enterprise systems. This is a fantastic opportunity to utilize your expertise in troubleshooting and configuration while contributing to the efficiency and reliability of IT operations.<br><br>Responsibilities:<br>• Provide technical support for Android devices, Apple products, and enterprise systems, ensuring timely resolution of issues.<br>• Configure, deploy, and manage devices and applications across various platforms.<br>• Troubleshoot network and system issues related to Cisco and Citrix technologies.<br>• Assist users with hardware and software challenges on Mac computers and other devices.<br>• Maintain accurate documentation of configurations, deployments, and resolutions.<br>• Collaborate with team members to improve IT processes and user experiences.<br>• Monitor system performance and implement proactive measures to minimize downtime.<br>• Educate end-users on best practices for device and application usage.<br>• Respond to help desk tickets and prioritize tasks based on urgency and impact.<br>• Perform regular updates and patches to ensure system security and stability.
We are looking for a skilled Desktop Support Analyst to join our team in New Haven, Connecticut. In this long-term contract position, you will play a pivotal role in maintaining and optimizing desktop systems, ensuring seamless hardware and software functionality. This role is an excellent opportunity for someone who thrives in a hands-on technical environment within the healthcare industry.<br><br>Responsibilities:<br>• Provide comprehensive support for over 500 endpoints, addressing a wide range of issues including software installations and hardware repairs.<br>• Perform imaging of organizational and Entra machines to ensure proper configuration and deployment.<br>• Deploy and provide ongoing support for workstations and mobile devices.<br>• Assist with both in-person and virtual meeting setups, ensuring smooth operations.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Utilize Active Directory to manage user accounts and permissions effectively.<br>• Maintain and upgrade systems to ensure compatibility with the latest versions of Windows 10.<br>• Collaborate with team members to improve processes and enhance overall efficiency.
<p>Essential Duties and Responsibilities:</p><p><br></p><p>• Support the following core technologies: VMware vSphere, Microsoft Windows Servers, Cisco Nexus, Cisco Catalyst, Cisco UCS, Palo Alto, Citrix, Office 365, IBM servers, and storage.</p><p>• Work with cross-functional teams including IT, Management, and consultants in the design and implementation of information technology that meets stated business objectives and service levels.</p><p>• Analyze, recommend, and evaluate new technologies including hardware, software, and communications products for network compatibility and applicability.</p><p>• Assist in the design, deployment, and maintenance of corporate LANs, WANs, and wireless networks including servers, routers, switches, VoIP, power systems, and other hardware.</p><p>• Assist in the planning, design, and implementation of security systems and their associated software, including firewalls, VPNs, intrusion detection systems, and anti-virus/malware software.</p><p>• Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment.</p><p>• Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems and respond to emergency network outages in accordance with business continuity procedures.</p><p>• Perform preventative and fault isolation maintenance on the local and wide area networks.</p><p>• Perform advanced diagnostics and maintenance on all network hardware assets while troubleshooting end-user devices when additional expertise is required.</p><p>• Design and implement disaster recovery plans for operating systems, databases, networks, servers, and software applications.</p><p>• Assume contractual management responsibilities by assisting in requests for proposals/quotes, vendor selection, and contract monitoring.</p><p>• Participate in the development of system standards, short and long-term goals, project management, and strategic directions.</p><p>• Create and maintain documentation as it relates to network hardware, configuration, processes, and service records.</p><p>• Develop, maintain, and update a library of technical documentation</p><p>• Design and implement appropriate IT metrics and compliance controls.</p><p>• Assist co-workers engaged in problem-solving, monitoring, and installing data communication equipment and software.</p><p>• Participate in on-call rotation to ensure 24/7 operations of all critical systems.</p><p><br></p><p>Education and Experience:</p><p>• Bachelor's degree in an Information Technology field or equivalent technical experience related to systems, networking, security and communications in a corporate environment preferred.</p><p>• 5+ years of relevant hands-on experience.</p><p>• Effective communication and interpersonal skills.</p>
