<p>We are looking for an experienced Product Manager to join our dynamic team in West Haven, Connecticut. In this role, you will play a critical part in shaping product strategies, driving subscription growth, and enhancing user retention within the biotech and pharmaceutical sectors. The ideal candidate will thrive in a fast-paced, innovative environment and possess a strong ability to collaborate across teams while leveraging data-driven insights to inform decisions. You must have experience working for a Biotech, Bio Pharm, or Bio Science company.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement product strategies aimed at expanding market presence in the biotech and pharmaceutical industries while driving subscriber growth and retention.</p><p>• Collaborate with cross-functional teams, including engineering, marketing, design, and science, to align goals and execute product initiatives effectively.</p><p>• Conduct thorough research into customer journeys to identify pain points and create solutions that enhance user experiences and optimize conversion rates.</p><p>• Define pricing and packaging strategies that deliver significant value to users while supporting revenue growth.</p><p>• Utilize data analytics, A/B testing, and performance metrics to identify growth opportunities and refine product offerings.</p><p>• Lead the development of growth-related features by working closely with engineers and analysts, ensuring timely delivery and thoughtful execution.</p><p>• Conduct user research and usability testing to gather insights that inform product design and reduce friction in key customer interactions.</p><p>• Partner with engineering teams to establish robust analytics infrastructure, event tracking, and attribution systems.</p><p>• Identify and evaluate new growth opportunities, balancing the need for speed with thorough analysis.</p><p>• Translate experimental data into actionable strategies that align with broader product and company goals.</p>
<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p>Account Manager with 5+ years of relevant experience needed for a full-time, mostly onsite (4/1) position in Western Mass. Must be able to work four days a week onsite (no exceptions). Must have experience in account/project management within an agency or within a professional services firm. Must have a bachelor’s degree in communications, business administration, Marketing/advertising, or related field. Salary range is 65-80K (DEO).</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Act as main contact between clients and agency teams, ensuring excellent service and communication.</li><li>Develop and manage project plans, timelines, and deliverables for client campaigns.</li><li>Oversee campaign execution, addressing issues and ensuring deadlines and quality standards are met.</li><li>Support the creation of client strategies, messaging, budgets, and creative materials.</li><li>Coordinate meetings, client documentation, and campaign reports.</li><li>Collaborate on media plans, proposals, and creative brainstorming sessions.</li><li>Assist with identifying opportunities for client growth and agency brand advancement.</li></ul>
