We are looking for a detail-oriented Administrative Coordinator to join our team in Cherry Hill, New Jersey. This is a long-term contract position offering an excellent opportunity to support daily office operations and contribute to the efficiency of our workplace. The role involves a variety of administrative tasks, requiring strong organizational skills and the ability to collaborate effectively with team members.<br><br>Responsibilities:<br>• Coordinate the ordering and restocking of office supplies, ensuring all essentials are maintained.<br>• Manage incoming and outgoing mail, including sorting, routing, and coordinating shipping services.<br>• Provide basic troubleshooting for office equipment, such as resolving printer issues and replacing toner or ink cartridges.<br>• Deliver supplies to field staff and offices as needed, occasionally requiring travel.<br>• Support office maintenance tasks such as replacing light bulbs, installing keyboards, and ensuring the workspace remains organized and compliant.<br>• Collaborate with office leadership to facilitate daily operations, including deliveries, food orders, and event preparations.<br>• Assist with implementing office-wide procedures and ensuring smooth execution of operations.<br>• Handle supply purchases for items like coffee, vending machine products, and paper.<br>• Maintain communication with other departments to ensure seamless coordination of administrative tasks.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are looking for a dedicated General Office Clerk to join a team on a short-term contract basis in Hainesport, New Jersey. This seasonal position involves assisting with a variety of light tasks, ensuring smooth operations during a busy period. The role requires attention to detail and a willingness to perform repetitive tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Assemble gift bags by placing cards and chocolate samples into bags and securely closing them.</p><p>• Maintain a clean and organized workspace to ensure efficiency during the bag-stuffing process.</p><p>• Collaborate with team members to meet production goals within established timelines.</p><p>• Perform basic scanning and filing tasks as needed to support office operations.</p><p>• Ensure all materials are handled carefully to maintain quality standards.</p><p>• Follow instructions provided by supervisors to complete tasks accurately.</p><p>• Uphold organizational policies and standards while working on assigned projects.</p><p>• Provide additional support to back-office tasks when required.</p><p>• Communicate any issues or delays promptly to the team lead.</p><p>• Assist in maintaining inventory of materials used for gift bag assembly.</p>
