<p>Thriving client within the Construction industry seeks an HR Manager with 7+ years of experience supporting both union and nonunion employees. This HR Manager role consist of assisting with performance management, developing, and implementing HR policies and changes, ensuring compliance with labor laws/regulations, and maintaining the internal payroll system and process. The successful candidate will conduct HR trend analysis, create employee retention strategies, assist with workers’ compensation, implement training and development, and provide conflict resolution. Ideally, we would like an HR Manager with well-rounded human resource and excellent written and verbal communication skills.</p><p><br></p><p>What you get to partake in:</p><p>· Develop and implement recruiting strategies to attract qualified candidates.</p><p>· Manage the full hiring cycle: job postings, screening, interviewing, selection, and onboarding.</p><p>· Partner with department leaders to understand staffing needs and workforce planning.</p><p>· Serve as the primary point of contact for employee concerns, workplace issues, and conflict resolution.</p><p>· Identify training needs and coordinate learning and development initiatives.</p><p>· Implement employee engagement programs and career development pathways.</p><p>· Support compensation planning, benchmarking, and salary reviews.</p><p>· Oversee HRIS management, attendance systems, and personnel files.</p><p>· Manage payroll coordination and employee lifecycle administration.</p><p>· Lead HR projects and process improvement initiatives.</p><p>· Coach, mentor, and guide HR generalist</p>
<p>Robert Half is recruiting an <strong>HR Generalist</strong> for a well-established local organization committed to building an inclusive and high-performing workplace. This is a hands-on, multi-dimensional role, ideal for HR professionals who enjoy supporting employees at every stage of their journey—from onboarding to employee development and policy management.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a trusted advisor to employees and managers, guiding them on HR best practices, employee relations concerns, and organizational policies.</li><li>Administer end-to-end HR processes including talent acquisition, onboarding, benefits enrollment, salary changes, status changes, employee records, and terminations.</li><li>Facilitate new hire orientations and ongoing employee training programs, ensuring compliance and promoting professional growth.</li><li>Oversee benefits administration and answer employee questions about health plans, leave policies, and retirement programs.</li><li>Investigate and resolve employee relations issues, documenting outcomes and ensuring consistency and fairness.</li><li>Maintain HRIS systems and prepare regular reports on HR metrics, turnover, and compliance.</li><li>Partner cross-functionally with payroll, accounting, and department leads to coordinate workforce planning and support performance management cycles.</li><li>Stay current with labor laws, regulations, and HR industry trends. Recommend process improvements for compliance and efficiency.</li></ul>
<p>We are looking for an experienced Human Resources (HR) Manager to join a team at a healthcare-focused nonprofit organization in Norristown, Pennsylvania. This fully onsite role offers an excellent opportunity to oversee HR operations across multiple locations within close proximity. This is a Contract-to-long-term position, providing the prospect of sustained employment and growth within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee daily HR operations, ensuring compliance with organizational policies and state regulations.</p><p>• Administer employee benefits programs, including healthcare plans and proprietary payroll systems.</p><p>• Facilitate onboarding processes for new hires, ensuring a smooth transition into the organization.</p><p>• Handle employee relations matters, addressing concerns and resolving conflicts effectively.</p><p>• Utilize HRIS systems to maintain accurate employee records and streamline processes.</p><p>• Develop and implement training programs through platforms like Relias to support staff development.</p><p>• Conduct background checks, drug screenings, and ensure proper documentation for employees.</p><p>• Collaborate with leadership to support strategic HR initiatives and organizational goals.</p><p>• Monitor and manage performance evaluations to ensure staff accountability and growth.</p><p>• Coordinate occasional evening or weekend activities as required.</p>
<p>Public Accounting Firm located in the Montgomery County area is looking to staff an Accounting Office Manager who can audit and review a high volume of tax returns while maintaining the day-to-day administrative operations. In this role, you will assist with accounting and administrative tasks in addition to: manage daily accounting activities, schedule office gatherings, oversee staff training, order office supplies, build and maintain strong customer relationships, ensure compliance with policies and procedures, and research industry development. This Accounting Office Manager must have proven knowledge of administrative practices, generally accepted accounting principles and human resources expertise</p><p><br></p><p>Major Responsibilities </p><p>· Oversee the accounts payable/receivable process</p><p>· Manage order entry transactions</p><p>· Order office supplies</p><p>· Reviewing/Auditing Tax Returns</p><p>· Assist with administrative support</p><p>· Data Management</p><p>· Maintain internal file/record keeping system</p><p>· Coordinate internal and external audits</p><p>· Spreadsheet Maintenance</p><p>· Draft email correspondence</p>
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
We are looking for an experienced AI Technical Director to lead the strategic development and implementation of advanced AI solutions. This role requires a unique blend of technical expertise, project leadership, and strategic vision to ensure AI initiatives align with business objectives and deliver measurable results. Based in Malvern, Pennsylvania, you will oversee the execution of the AI roadmap, driving innovation while maintaining compliance and production readiness.<br><br>Responsibilities:<br>• Lead the technical delivery and execution of the company's AI roadmap, ensuring alignment with business goals and strategies.<br>• Translate complex business needs into actionable AI/ML development goals and technical roadmaps.<br>• Define and track measurable success metrics, such as accuracy, latency, and operational reliability for AI projects.<br>• Coordinate cross-functional collaboration between technical teams and business stakeholders to ensure seamless implementation of AI solutions.<br>• Ensure all AI initiatives adhere to compliance standards and maintain high levels of data security and privacy.<br>• Provide hands-on leadership, guiding a small team through the full project lifecycle from concept to deployment.<br>• Balance cutting-edge innovation with operational requirements to ensure solutions are production-ready.<br>• Drive strategic planning and prioritization for AI initiatives across key business pillars.<br>• Act as a subject matter expert on AI technologies, frameworks, and best practices.<br>• Foster a culture of collaboration, innovation, and continuous improvement within the team.
<p>Robert Half has teamed up with a thriving, financial services client on their search for a thorough, Risk Manager with proven experience conducting risk assessments. As the Risk Manager, you will access the company’s risk exposure and identify mitigating risks within the organization as well as conduct thorough scenario analyses to understand the impact of identified risks on the organization, collaborate with internal departments on the company’s risk profile, oversee compliance, assist with special projects on model risk management, and support the operational risk management team as needed. The ideal candidate for this role should have prior experience in risk management, compliance or related fields.</p><p><br></p><p>The duties as a Risk Manager are:</p><p>· Performing a risk assessment: Analyzing current risks and identifying potential risks that are affecting the company</p><p>· Performing a risk evaluation: Evaluating the organization’s previous handling of risks, and comparing potential risks with criteria set out by the company such as costs and legal requirements</p><p>· Establishing the level of risk the company are willing to take</p><p>· Preparing risk management and insurance budgets</p><p>· POC for internal departments regarding risk exposure</p><p>· Implementing health and safety measures, and purchasing insurance</p><p>· Conduct policy and compliance audits</p><p>· Maintaining records of insurance policies and claims</p><p>· Reviewing any new major contracts or internal business proposals</p><p>· Building risk awareness amongst staff by providing support and training within the company</p>
<p>We are currently working with one of our international clients on their search for a Transportation Manager with strong knowledge of freight modes and transportation analytics. The Transportation Manager is responsible for planning, coordinating, and overseeing the efficient transportation of goods and materials. This role ensures timely delivery, cost control, regulatory compliance, and continuous improvement of transportation operations while maintaining strong relationships with carriers, drivers, and internal stakeholders. The ideal Transportation Manager for this role should have the ability to resolve delivery issues, service disruptions, and escalations in a timely manner.</p><p><br></p><p>Primary Duties</p><p>· Schedule and supervise shipments</p><p>· Collaborate with team members on best practices</p><p>· Assist with shipment investigations</p><p>· Monitor and manage budgets</p><p>· Coordinate routine repair services for required vehicles</p><p>· Resolve complaints and address inquiries</p><p>· Analyze and research cost effective shipping methods</p><p>· Ensure compliance with transportation regulations</p><p>· Provide training and mentoring</p>
<p>A client of ours is looking for an HR Director to join their team for a contract to hire role. This role is ideal for someone who is detail oriented, possesses strong leadership skills, and has a comprehensive understanding of employee relations, benefits management, and HR compliance. The successful candidate will play a pivotal role in driving human resources strategies that align with organizational goals.</p><p><br></p><p><strong>Responsibilities of HR Director</strong></p><p>• Oversee and manage all aspects of employee relations, ensuring a positive and productive work environment.</p><p>• Lead the administration of employee benefits programs, including health insurance, retirement plans, and other offerings.</p><p>• Develop and implement HR policies and procedures to maintain compliance with legal and regulatory standards.</p><p>• Manage compensation structures and ensure equity across roles within the organization.</p><p>• Provide guidance and support to managers and employees on HR-related matters.</p><p>• Conduct regular audits of HR practices to identify areas for improvement and ensure compliance.</p><p>• Collaborate with leadership to align HR strategies with organizational objectives.</p><p>• Handle sensitive employee issues with discretion and professionalism.</p><p>• Deliver training and development programs to enhance workforce skills and engagement.</p><p>• Maintain accurate HR records and ensure data integrity within systems.</p>
<p>We are looking for an experienced Employee Relations Consultant to join our team on a contract basis in Wayne, Pennsylvania. In this role, you will play a pivotal part in fostering a positive and productive work environment by addressing employee concerns, resolving conflicts, and supporting organizational policies. This position involves collaboration with managers and team members at all levels, requiring a proactive approach to employee relations and change management. If you thrive in a dynamic environment and are passionate about improving workplace harmony, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Guide managers and employees through conflict resolution processes to achieve positive outcomes.</p><p>• Manage employee relations cases, including addressing behavioral and performance issues and supporting corrective action procedures.</p><p>• Investigate and respond to reports of harassment or discrimination, ensuring confidentiality and compliance.</p><p>• Maintain accurate and secure HR and employee relations data records.</p><p>• Facilitate local and global training programs and workshops to enhance team development.</p><p>• Conduct exit interviews and analyze feedback to identify trends and propose actionable improvements.</p><p>• Provide policy guidance to employees and managers, addressing inquiries and intervening when necessary.</p><p>• Collaborate on change management initiatives to ensure successful transitions within the organization.</p><p>• Execute termination processes related to employee relations cases.</p><p>• Develop and implement strategies to uphold organizational policies, including those on harassment, code of conduct, and disciplinary actions.</p>
We are looking for an experienced Oracle Financial Cloud Senior Manager to lead and support projects in Hammonton, New Jersey. In this role, you will guide clients through the implementation and optimization of Oracle Cloud Financial modules while fostering strong relationships and delivering exceptional service. This position offers the opportunity to work with diverse industries, drive process improvements, and contribute to the growth and success of both clients and team members.<br><br>Responsibilities:<br>• Design and optimize financial workflows across modules such as Accounts Payable, Accounts Receivable, General Ledger, and Fixed Assets.<br>• Lead clients through all phases of Oracle Cloud Financials implementations, ensuring successful project outcomes.<br>• Configure and implement Oracle Cloud Financial solutions tailored to clients’ needs.<br>• Identify and resolve challenges during product implementation using innovative approaches.<br>• Build and maintain strong relationships with clients, including senior executives, to ensure satisfaction and ongoing collaboration.<br>• Mentor and develop team members by creating training opportunities and fostering growth.<br>• Promote a positive team culture that encourages open communication and collaboration.<br>• Contribute to business development efforts by preparing proposals and strategies to secure new clients.<br>• Identify opportunities to integrate product solutions to improve service capabilities for clients.<br>• Manage and oversee teams, including conducting performance evaluations, coaching, and ensuring alignment across project teams.
<p><strong><u>Quality Assurance Analyst IV</u></strong></p><p>Development and Testing for software on a streaming device, including DevOps operational readiness and reliability engineering focus.</p><p> </p><p>Responsibility</p><p>• Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions </p><p>• Test cases, Use cases, Python scripting for JAVA middleware development, REST, Json, Jenkins, Splunk, Swagger </p><p>• Define and execute relevant business scenarios to satisfy real-world business needs.</p><p>• Define and tracks quality assurance metrics such as defects, defect counts, test results and test status.</p><p>• Collect and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the needs of the business.</p><p>• Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution.</p><p>• Document all problems and assists in their resolution.</p><p>• Deliver quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners.</p><p>• Perform quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.</p><p> </p><p><br></p>
We are looking for a highly motivated and experienced IT manager to lead our embedded systems and hardware initiatives in Hammonton, New Jersey. This role requires a deep understanding of hardware security, embedded systems, and the ability to mentor and guide a diverse team of professionals. If you have a passion for innovation and delivering exceptional client satisfaction, this opportunity is perfect for you.<br><br>Responsibilities:<br>• Lead and manage embedded systems and hardware projects, ensuring integration with firmware and software ecosystems.<br>• Provide mentorship and technical guidance to team members, fostering skill development and knowledge sharing.<br>• Monitor and analyze industry trends to drive innovative solutions and enhance team competencies.<br>• Collaborate with clients to identify their needs and articulate the value of embedded systems and hardware solutions.<br>• Conduct application security assessments, including threat modeling, design reviews, and vulnerability testing.<br>• Perform reverse engineering on hardware and software components to identify and address security weaknesses.<br>• Facilitate training sessions and develop resources to improve team expertise in embedded systems and security topics.<br>• Investigate and report vulnerabilities, recommending remediation strategies and demonstrating risk impact through post-exploitation activities.<br>• Track compliance with product security requirements throughout the software and hardware development lifecycle.<br>• Develop and implement methodologies and tools to improve security practices and solutions.
<p>Are you looking for an opportunity to grow and thrive within a financial role? Robert Half has partnered with one of their reputable clients on their search for a A/R & Collections Manager with strong understanding of financial statements and the ability to assess credit risk. As the A/R & Collections Manager you will oversee credit policies and collections processes, create and develop credit and collection programs that ensure accurate and timely collection on all outstanding client invoices while also creating avenues for cash flow, review customer contracts, maintain internal budget targets, and oversee the accounts receivable department. In this role, the candidate must possess strong communication skills, have a strong background in credit analysis, risk assessment, excellent analytical skills, and outstanding leadership capabilities. </p><p><br></p><p>Primary Responsibilities</p><p>· Oversee daily credit and collection activities</p><p>· Generate and analyze A/R metrics and collection performance reports </p><p>· Monitor aging reports and proactively follow up on past due accounts</p><p>· Establish credit limits and review customer creditworthiness</p><p>· Develop and implement effective collection strategies to improve working capital</p><p>· Resolve complex billing and collection issues</p><p>· Work closely with the accounting team during month-end close</p><p>· Provide coaching, training and performance feedback to collections staff</p>
<p><strong>Litigation Associate Attorney – Wilmington, DE (Law Firm)</strong></p><p><br></p><p>A premier law firm, recognized for its excellence in national litigation risk management, is seeking a talented Litigation Associate Attorney to join its dynamic team in downtown, Wilmington, DE. This firm is celebrated for its innovative approach to complex litigation, particularly in toxic tort defense, and offers a collaborative environment where attorneys can thrive professionally. The firm provides exceptional support, including advanced legal technology, a robust professional development program, and a commitment to diversity, equity, and inclusion. Working here means being part of a team that is not only focused on winning but also dedicated to making a positive impact on the legal profession and the broader community.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Case Management</strong>: Lead the proactive management of toxic tort litigation cases, including asbestos, from inception through resolution, in both state and federal courts.</li><li><strong>Litigation Support</strong>: Draft pleadings, conduct comprehensive legal analysis, manage written discovery, and prepare dispositive motions.</li><li><strong>Client & Witness Interaction</strong>: Conduct depositions of key witnesses, maintain clear communication with clients, and collaborate effectively with paralegals and support staff.</li></ul><p><br></p>
<p><strong>Senior Cloud Engineer</strong></p><p><strong>Location:</strong> Remote</p><p><strong>Start Date:</strong> January 12, 2026 (or upon clearance)</p><p><strong>Duration:</strong> 12 Month Contract</p><p><strong>Travel:</strong> Limited, possible</p><p><strong>Important Requirements</strong></p><ul><li>The selected candidate must obtain <strong>Public Trust security clearance</strong>.</li><li>Additional background screenings will be conducted upon acceptance.</li></ul><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled and motivated <strong>Senior Cloud Engineer</strong> to design, implement, and maintain secure, scalable, and resilient cloud infrastructure for mission-critical systems. This role involves collaboration across multiple teams to ensure operational excellence and compliance with security standards.</p><p> <strong>Key Responsibilities</strong></p><ul><li>Design, deploy, and manage <strong>Azure cloud infrastructure</strong> using <strong>Terraform</strong> for Infrastructure as Code (IaC).</li><li>Develop and maintain reusable Terraform modules and templates.</li><li>Implement and manage Azure services (VMs, Virtual Networks, Storage Accounts, App Services, AKS, Azure SQL).</li><li>Collaborate with DevOps, Security, and Application teams to ensure robust CI/CD pipelines and secure configurations.</li><li>Automate provisioning, configuration, and scaling of cloud resources.</li><li>Monitor system performance, optimize costs, and ensure high availability and disaster recovery readiness.</li><li>Enforce cloud governance, security best practices, and compliance standards.</li><li>Troubleshoot infrastructure issues and provide operational support.</li><li>Document architecture, standards, and automation processes.</li></ul>
<p>Growing company located in the South Central New Jersey area is looking to staff an Assistant Controller with private equity-backed company experience. This Assistant Controller will oversee the company’s accounting operations and financial reporting while ensuring accurate financial records, compliance with regulatory requirements, and effective internal controls. In this role, you will be responsible for creating annual budgets, overseeing the month end close process, providing variance analysis, expense forecasting, general ledger maintenance, financial reporting, auditing, ensuring compliance with GAAP and other regulatory requirements, facilitating training and development opportunities, tax planning, and overseeing the integration of acquisitions into accounting systems. The ideal Assistant Controller for this role must have knowledge of GAAP, current industry trends, and excellent auditing skills.</p><p> </p><p>Your responsibilities</p><p>· Oversee the daily cash flow process</p><p>· Prepare financial packages</p><p>· Coordinate the quarter, month, year-end process</p><p>· Budgeting & Forecasting</p><p>· Conduct internal audits</p><p>· Design and implement effective internal controls</p><p>· Account Reconciliation</p><p>· Prepare financial statements</p><p>· Implement process improvement where needed</p><p>· Prepare financial audits and review with external auditors</p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for a dedicated Operations Advisor to join our client's team in the Greater Philadelphia area. In this Operations Advisor role, you will take the lead in ensuring operational excellence across surety accounts, delivering high-quality service and fostering collaboration between clients, underwriters, and internal teams. This position offers an opportunity to contribute to strategic initiatives while supervising and mentoring bond operations staff.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee quality assurance processes across multiple surety accounts to ensure compliance, accuracy, and efficiency.</li><li>Guide and develop bond operations team members, establishing leadership practices prior to assuming direct supervisory responsibilities.</li><li>Partner with Account Managers to coordinate client programs, placements, renewals, and new business opportunities.</li><li>Facilitate seamless communication between clients and underwriters to secure approvals and timely issuance of bonds.</li><li>Manage operational workflows, including issuance, endorsements, renewals, cancellations, invoicing, and record-keeping.</li><li>Provide regular updates on client programs and market developments to internal teams through clear written and verbal communication.</li><li>Collaborate with operations team members to cross-train on new programs and business processes.</li><li>Maintain a high level of productivity, attention to detail, and effective prioritization in managing responsibilities.</li></ul>
We are looking for an experienced, detail-oriented HR specialist to join our team as AVP HR, Change Management in Philadelphia, Pennsylvania. This long-term contract position involves playing a key role in supporting a large-scale HR transformation initiative aimed at enhancing efficiency, improving employee experiences, and aligning HR practices with business priorities. The ideal candidate will bring deep expertise in change management and HR processes, serving as a strategic partner to drive adoption of new models, technologies, and workflows.<br><br>Responsibilities:<br>• Collaborate with HR Transformation Leaders to design and implement a change strategy that facilitates smooth transitions within the organization.<br>• Provide guidance and support to HR teams as they adopt and integrate new technologies and processes.<br>• Partner with consulting teams to interpret external benchmarks and turn them into actionable strategies for change.<br>• Develop and execute communication plans to ensure stakeholder readiness and engagement throughout the transformation.<br>• Work across HR functions to manage interdependencies and ensure alignment, particularly with Oracle HCM and ServiceNow implementations.<br>• Coach leaders and employees to build resilience and adaptability during organizational transitions.<br>• Act as a change agent, fostering a culture of innovation and continuous improvement within HR.<br>• Monitor and evaluate the progress of change initiatives, providing feedback and making adjustments as needed.<br>• Lead stakeholder engagement efforts to build trust and ensure successful adoption of new HR models.<br>• Facilitate training and workshops to enhance change management capabilities across teams.
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate detail oriented development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a detail oriented, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
<p>We are looking for a dedicated Billing Clerk to join our team in Bethlehem, Pennsylvania. In this long-term contract to hire position, you will play a critical role in managing insurance claims, school billing processes, and ensuring accurate financial operations. The ideal candidate will have experience in Medicaid billing and accounts receivable, with a strong attention to detail and commitment to timely reimbursements and payments.</p><p><br></p><p>Responsibilities:</p><p>• Process insurance claims for commercial and Managed Medicaid reimbursement, including secondary claims, ensuring timely submissions.</p><p>• Assist patients in establishing self-pay arrangements and payment plans tailored to their needs.</p><p>• Post and track payments within the accounts receivable system, maintaining accuracy in financial records.</p><p>• Investigate and resolve billing issues, adhering to payor collection timelines.</p><p>• Coordinate private pay collections following insurance cancellations, denials, or similar issues under the guidance of the Administrative Director.</p><p>• Enter client authorizations and necessary documentation into the billing system, ensuring compliance with school contracts.</p><p>• Track mileage reimbursements and process school billing efficiently.</p><p>• Review and verify staff timesheets for billing purposes, addressing coding errors or overlapping times.</p><p>• Train new employees on billing procedures and system operations to support cross-training initiatives.</p><p>• Maintain and troubleshoot billing platform functionalities, including service codes and authorizations, as required.</p>
We are looking for a dedicated individual to join our team as an AML/BSA Manager in Newark, Delaware. This contract-to-permanent position offers the opportunity to lead a team focused on delivering exceptional client services within the financial services industry. The role requires a strategic mindset and strong leadership skills to ensure compliance and operational excellence in Know Your Customer (KYC) processes.<br><br>Responsibilities:<br>• Oversee and guide a team of Relationship Officers to ensure the timely completion of KYC processes for commercial banking clients.<br>• Manage relationships with internal stakeholders and external clients to deliver a seamless and high-quality client experience.<br>• Monitor team performance and implement strategies to improve efficiency and compliance with regulatory standards.<br>• Ensure adherence to Anti-Money Laundering (AML) regulations and policies across all operations.<br>• Provide training and support to team members to enhance their knowledge and expertise in KYC and AML processes.<br>• Collaborate with portfolio administrators to maintain accurate asset inventory and client records.<br>• Utilize desktop workstations effectively to manage client documentation and streamline operations.<br>• Identify areas for process improvement and drive initiatives to optimize KYC workflows.<br>• Regularly review and analyze asset management procedures to ensure alignment with organizational goals.<br>• Act as the primary escalation point for complex client service issues, ensuring prompt resolution.
We are looking for an experienced ServiceNow Administrator for our client in the Greater Philadelphia - this person will be brought on to manage, configure, and optimize the ServiceNow platform. This is a long term contract to permanent based position located onsite in the King of Prussia, PA area! For immediate consideration, please apply directly! <br> Responsibilities: • Administer and configure the ServiceNow platform, ensuring optimal functionality across ITSM, ITOM, and ITAM modules. • Develop and implement workflows, automation, and business rules to streamline processes and improve platform usability. • Support IT operations by managing processes such as incident management, problem resolution, change requests, service catalog, and knowledge management. • Collaborate with technical teams and business stakeholders to identify needs and design solutions that align with organizational goals. • Maintain platform stability through upgrades, troubleshooting, and adherence to security and governance standards. • Create reports and dashboards to provide actionable insights and enhance decision-making processes. • Provide technical guidance and training to users, fostering adoption and effective utilization of the ServiceNow platform. • Manage integrations and ensure seamless connectivity between ServiceNow and other enterprise systems. • Monitor and address issues related to hardware and software lifecycle, license compliance, and IT asset management.
