We are looking for an experienced Technical Operations Director to lead and optimize our managed services delivery organization in New York, New York. In this senior leadership role, you will oversee technical teams, service operations, and client support functions, ensuring operational excellence and exceptional service quality. This position requires a strategic mindset and a commitment to developing scalable processes that support organizational growth while exceeding client expectations.<br><br>Responsibilities:<br>• Lead and mentor teams across Service Desk, Field Engineering, Systems Engineering, and Project Delivery to ensure operational excellence.<br>• Manage end-to-end performance metrics, including service quality, escalation processes, and client satisfaction.<br>• Develop and implement scalable policies, procedures, and documentation to maintain high-quality service delivery.<br>• Oversee daily service operations, ensuring prompt responses and resolutions for client environments.<br>• Serve as an escalation point for key clients, fostering strong relationships and ensuring effective communication.<br>• Collaborate with Account Management teams to support strategic planning, QBRs, and client technology roadmaps.<br>• Ensure proper management of cloud, on-premise, and hybrid infrastructures, including Microsoft 365, Azure, networking, and security solutions.<br>• Lead the evaluation and deployment of new technologies to enhance operational efficiency and service capabilities.<br>• Drive operational improvements through automation, standardization, and alignment with industry best practices.<br>• Oversee compliance with security standards, risk management protocols, and regulatory requirements.
We are looking for an experienced IT Manager to lead and oversee the technological operations of our organization in New York, New York. This role requires a strategic thinker who can ensure the effective management of IT systems, align technology solutions with business goals, and maintain secure and efficient operations. The ideal candidate will demonstrate leadership in IT infrastructure management, vendor relations, and policy development while fostering collaboration across departments.<br><br>Responsibilities:<br>• Develop and execute IT strategies that align with organizational objectives and enhance operational efficiency.<br>• Manage the implementation, maintenance, and upgrades of centralized and distributed IT systems.<br>• Oversee the operation and security of local and wide area networks, ensuring reliable connectivity.<br>• Establish and enforce IT policies to protect organizational assets and maintain compliance with industry regulations.<br>• Facilitate communication between management, staff, vendors, and external technology partners.<br>• Supervise the acquisition of hardware and software, conducting cost-benefit analyses to optimize investments.<br>• Implement and monitor data backup, recovery processes, and cybersecurity measures to safeguard sensitive information.<br>• Provide technical training for staff, ensuring effective use of IT systems and tools.<br>• Lead a team of IT professionals, offering guidance, training, and performance evaluations.<br>• Manage vendor relationships, negotiate contracts, and assess alternatives to ensure cost-effective solutions.
<p>A hands-on data leader is sought who thrives at the intersection of high-impact analytics, people development, and strategic influence. The ideal candidate will help shape the future of a data science organization by bringing deep technical mastery, a passion for mentorship, and a vision for how data can drive the achievement of bold business goals.</p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Embed data science into the core of marketing and business decisions, leveraging expert knowledge of marketing analytics, business operations, and high-impact team building.</li><li>Lead and oversee a team of data scientists and analysts focused on delivering best-in-class models and actionable insights.</li><li>Collaborate daily with cross-functional teams to understand evolving business needs, and develop effective analytics solutions and models.</li><li>Execute a roadmap to continuously improve the accuracy and functionality of models, enhancing overall business outcomes.</li><li>Drive data science initiatives that improve customer engagement and operational efficiency through personalization and targeting.</li><li>Deliver value-creating projects, including customer segmentation, propensity models, and dynamic bidding algorithms.</li><li>Serve as subject matter expert and primary producer for forecasting model development and execution, partnering with enterprise data management and technology teams.</li><li>Prepare and deliver presentations summarizing key insights and recommendations to senior stakeholders.</li><li>Foster a learning mindset throughout the team, supporting a collaborative and client-focused culture motivated by business and technical challenges.</li></ul><p><br></p>
