<p>Robert Half is seeking a detail-oriented and customer-focused <strong>Inside Sales Representative</strong> to support our sales team and customers in Laurel, MD. This position plays a key role in managing orders, responding to customer inquiries, preparing quotes, and ensuring a smooth sales process from start to finish — without the responsibility of direct selling. The ideal candidate is organized, proactive, and enjoys working with both internal teams and external customers. If interested, please apply or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for customers via phone and email.</li><li>Prepare and process customer quotes, purchase orders, and invoices accurately and in a timely manner.</li><li>Support the external sales team by providing product information, pricing, availability, and order status updates.</li><li>Coordinate with production, shipping, and accounting departments to ensure on-time delivery and accurate order fulfillment.</li><li>Maintain accurate customer records and order history in the company’s CRM or ERP system.</li><li>Respond promptly to customer inquiries, resolving issues and escalating concerns when necessary.</li><li>Assist with preparing sales reports, forecasts, and other administrative tasks.</li><li>Build strong internal relationships to ensure efficient communication between departments.</li><li>Provide exceptional customer service and contribute to overall customer satisfaction.</li></ul>
<p>We are looking for a diligent and motivated individual to join our growing tax department. The Senior Tax Associate will report directly to the Senior Tax Manager and focus on the company's tax compliance and reporting needs, while also assisting on development projects. The ideal candidate is a team player with experience in tax return preparation, tax provision, strong knowledge of tax laws and regulations, and solid accounting expertise.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Support coordination and timely filing of federal, state, and local income tax returns, including review of work prepared by external advisors.</p><p>Prepare quarterly estimated tax payments for federal and state filings.</p><p>Assist in preparing and reviewing complex tax calculations.</p><p>Compile supporting financial statements and documents.</p><p>Help conduct tax research and prepare memos.</p><p>Assist in resolving tax notices and audits at federal, state, and local levels.</p><p>Support a variety of tax compliance and reporting projects as needed.</p><p>Maintain and enhance processes for income tax-related internal controls.</p><p>Identify and implement process improvements within the tax function.</p><p>Take on additional duties as assigned by management.</p><p>Education & Experience:</p><p><br></p><p>Bachelor’s degree in Accounting or Tax; Master’s degree is a plus.</p><p>CPA license strongly preferred.</p><p>Minimum 2–3 years of relevant tax experience with a large corporate or public accounting firm.</p><p>Experience with major public accounting firms preferred.</p><p>Must be detail-oriented, organized, and resourceful.</p><p>Ability to manage multiple tasks and work within tight deadlines.</p><p>Excellent communication skills, both written and verbal.</p><p>Capable of handling multiple projects independently with minimal supervision.</p><p>Experience managing and developing people is preferred.</p><p>Ability to work and communicate effectively across various teams and with outside regulatory agencies, auditors, and management.</p>
<p><strong>About the Role:</strong></p><p> We’re looking for a proactive and customer-focused <strong>Collections Specialist</strong> to join our team. This individual will be responsible for managing past-due accounts, maintaining positive client relationships, and ensuring timely collection of outstanding balances. The ideal candidate has strong communication skills, attention to detail, and the ability to problem-solve while maintaining professionalism and empathy.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Contact customers regarding past-due accounts via phone, email, and written correspondence</li><li>Negotiate and set up payment arrangements while maintaining positive customer relationships</li><li>Research and resolve billing discrepancies or disputed charges</li><li>Maintain accurate records of all collection activity in the system</li><li>Collaborate with the accounting and sales teams to address payment issues</li><li>Monitor aging reports and identify high-risk accounts</li><li>Escalate unresolved accounts to management or third-party collection agencies as needed</li><li>Ensure compliance with all company policies and collection regulations (FDCPA and state laws)</li></ul><p><br></p>
<p>The <strong>Bilingual Spanish Customer Service Representative</strong> provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is professional, patient, and able to communicate clearly in both languages.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish.</li><li>Provide product, service, and account information accurately and efficiently.</li><li>Handle customer complaints, process orders, and assist with billing or service requests.</li><li>Translate and interpret customer communications or documentation as needed.</li><li>Maintain and update customer records, documenting all interactions in the CRM system.</li><li>Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns.</li><li>Meet or exceed performance goals, including response time, accuracy, and customer satisfaction.</li><li>Identify and communicate opportunities for process or service improvements.</li><li>Represent the company in a positive and professional manner at all times.</li></ul><p><br></p>
