We are looking for a dedicated Help Desk Analyst I to join our team in Reston, Virginia. This role involves providing Tier 1.5 technical support to address both hardware and software issues, ensuring smooth day-to-day operations. As part of a long-term contract position, you will play a vital role in delivering reliable assistance to end-users while escalating complex issues to higher support levels.<br><br>Responsibilities:<br>• Respond promptly to user inquiries, resolving hardware and software issues with professionalism and efficiency.<br>• Troubleshoot Wi-Fi connectivity problems and ensure stable network access for end-users.<br>• Perform password resets and manage user accounts within Active Directory.<br>• Analyze and triage support tickets, escalating advanced issues to the appropriate team.<br>• Document resolutions and maintain accurate records of service requests.<br>• Collaborate with team members to identify recurring issues and recommend improvements to processes.<br>• Provide clear technical guidance to users, ensuring they understand solutions to their problems.<br>• Monitor and prioritize incoming tickets to meet response time standards.<br>• Assist with basic network troubleshooting to address connectivity challenges.<br>• Maintain up-to-date knowledge of systems and tools to deliver effective support.
Position Overview The Project Support Specialist will provide essential assistance to ensure the seamless planning, implementation, and management of various organizational projects and programs. In this role, you’ll collaborate closely with project leaders, department heads, and external stakeholders to support initiatives that advance our nonprofit mission. This opportunity is ideal for a highly organized detail oriented with an eye for detail and passion for contributing to a greater cause. Key Responsibilities · Provide operational and logistical support for projects and programs, including tracking key milestones, deliverables, and budgets. · Assist in maintaining project documentation, such as progress reports, spreadsheets, and presentations, ensuring accuracy and timeliness. · Coordinate project meetings, including scheduling, preparing agendas, taking minutes, and tracking action items. · Serve as a point of contact for internal and external communications, ensuring stakeholders are kept informed and aligned. · Assist in identifying and mitigating potential risks or challenges to ensure project success. · Support planning, execution, and follow-up for project-related events, community outreach initiatives, and organizational activities. · Contribute to the development of workflows, tools, and other processes to improve project efficiency.
