29 results for Entry Level Help Desk Support in Washington, DC

Help Desk Analyst Job Description: We are seeking a motivated, entry-level Help Desk Technician to join our IT support team. This role is perfect for someone who enjoys helping others, has a strong customer service mindset, and is looking to grow their skills in a hands-on, supportive environment. Prior experience working in a school setting is a plus.Key Responsibilities:<ul><li>Provide first-level support for end users, primarily focused on excellent customer service</li><li>Assist with basic tasks such as password resets </li><li>Help with device imaging</li><li>Perform basic hardware support, including changing printer toner and peripheral setup</li><li>Log and track support tickets in a help desk system</li><li>Escalate technical issues as needed to senior IT staff</li></ul>This position is ideal for candidates looking to start a career in IT support and grow their technical knowledge over time.

Help Desk Analyst III We are looking for a skilled Help Desk Analyst III to provide comprehensive technical support and ensure seamless IT operations within our organization. This role involves troubleshooting hardware, software, and network issues while delivering exceptional customer service to internal users and clients. This is a long-term contract position based in Washington, District of Columbia. Responsibilities: • Deliver expert technical support for workstations, applications, and procedures, addressing both routine and complex break-fix issues. • Manage and resolve incident tickets and change orders with efficiency and accuracy. • Collaborate with network engineers, application administrators, and other technical teams to identify and implement effective solutions. • Conduct setup and quality assurance testing for hardware and software installations, ensuring optimal performance for end-users. • Maintain in-depth knowledge of firm applications, remote access systems, mobile computing environments, and standard software suites such as Microsoft Office. • Troubleshoot and resolve issues related to software, hardware, network connectivity, printers, and peripherals. • Provide desk-side support for escalated technical problems when remote solutions are not feasible. • Configure workstations, laptops, and specialized software applications to meet organizational needs. • Coordinate with hardware and software vendors to address and resolve technical challenges. • Document resolution processes in the Help Desk Knowledge Base to support future troubleshooting efforts.

Desktop Support Engineer We are looking for a dedicated Desktop Support Technician to join our team in Rockville, MD 20852. In this long-term contract position, you will play a key role in designing, developing, and enhancing hardware products and systems. You will work on projects that involve creating new solutions, improving existing products, and contributing to organizational goals. Key Responsibilities: Systems Maintenance & Operations:<ul><li>Maintain and ensure High Availability (HA) through virtualization, redundancy, and adherence to best practices.</li><li>Perform system maintenance tasks such as software upgrades, backups, and recovery procedures, ensuring compliance with operational standards.</li><li>Monitor systems weekly for critical updates, preparing for exercises or responding to announced threats.</li><li>Provide on-site and remote on-call support after hours as necessary to resolve Production Operating Environment (POE) issues.</li></ul>Customer Support & Troubleshooting:<ul><li>Respond to and resolve moderately complex customer inquiries (some dispatched through Customer Support Center) related to hardware and software issues.</li><li>Document all resolutions in the ITSM Tool (ServiceNow), ensuring adherence to Time to Resolution standards.</li><li>Escalate unresolved issues to managers or leads and provide remediation results to leadership as required.</li></ul>Hardware & Device Management:<ul><li>Perform the configuration, deployment, support, and disposal of laptops, desktops, thin clients, mobile devices, and associated equipment. This includes preparing and deploying Dell devices with Windows 10/11 images and providing users with introductory tutorials.</li><li>Handle asset control tasks both on- and off-site, ensuring proper inventory and documentation.</li><li>Provide guided network or systems support as required for customer HQ-specific needs.</li></ul>IT Governance & Security:<ul><li>Ensure all workstations and systems comply with security patches and requirements.</li><li>Troubleshoot and resolve patch-related issues, documenting failed patch deployments and taking appropriate remediation actions.</li><li>Support data security protocols by implementing role-based standards and ensuring adherence to IT governance policies.</li></ul>

Help Desk Analyst II · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects

PC Technician We are looking for a knowledgeable and proactive PC Technician to provide technical support and assistance to our user community. This role requires excellent troubleshooting skills, a customer-focused approach, and the ability to manage IT issues efficiently. Based in Washington, District of Columbia, the position involves working closely with the IT team to resolve technical challenges and ensure seamless operations. Responsibilities: • Serve as the primary point of contact for technical support requests, managing incoming tickets through the Help Desk system and escalating issues when necessary. • Conduct training sessions to help users effectively navigate software and applications, while maintaining an up-to-date knowledge base for user self-service. • Install, configure, and provide technical support for computers, peripherals, and software, ensuring systems are maintained and updated. • Diagnose and resolve hardware and software issues related to audio/visual systems in conference rooms. • Oversee the inventory of IT equipment, maintaining accurate records of hardware and peripheral devices. • Resolve issues related to file-sharing and print services, ensuring smooth operational functionality. • Collaborate with upper management to meet IT goals and deadlines, contributing to operational planning and execution. • Assist with general IT tasks, including organizing meetings, drafting forms, and resolving end-user support tickets. • Manage and maintain a pool of laptops, ensuring proper functionality and readiness for use.

Systems Administrator I Database System Administrator I – Data Visualization and ManagementLocation: Washington, DC (onsite)Duration: 6-months (potential extension)Security Clearance Requirement: Public TrustOverview:We are seeking an entry-level Database System Administrator to join our team in Washington, DC, to assist in managing, maintaining, and optimizing our database infrastructure while supporting data visualization efforts. This onsite role is ideal for an enthusiastic candidate eager to build foundational experience in database administration, data migration, and reporting tools such as Power BI.Key Responsibilities:<ul><li>Support the installation, configuration, and maintenance of SQL Server databases.</li><li>Perform essential database administration tasks, including backups, recovery procedures, and system monitoring.</li><li>Collaborate with senior team members to optimize database performance and enable scalability for increased data loads.</li><li>Monitor database health and perform troubleshooting to resolve performance issues.</li><li>Leverage AZ Copy to efficiently transfer large datasets between on-premises systems and Azure cloud environments.</li><li>Assist in the creation and maintenance of Power BI reports and dashboards for business intelligence and data analytics.</li><li>Ensure the accuracy, consistency, and integrity of data in Power BI visualizations.</li><li>Conduct routine database maintenance tasks such as backups, indexing, and data integrity checks.</li><li>Apply system patches and updates to ensure database systems remain secure and up-to-date.</li><li>Document database processes, system configurations, and operational procedures comprehensively.</li></ul>

Sr. Accountant My client is a federal contractor seeking a highly skilled and detail-oriented Senior Accountant to join their team. This role is ideal for an experienced accounting detail oriented interested in contributing to national security by ensuring the financial integrity and compliance of their operations in a multi-location environment. The Senior Accountant will work on a range of complex accounting tasks while maintaining compliance with Generally Accepted Accounting Principles (GAAP) and supporting the organization’s strategic goals. Primary Responsibilities:<ul><li>Technical Accounting Expertise: Apply comprehensive knowledge of accounting principles, concepts, practices, and standards to perform duties related to preparing and analyzing financial information to record transactions, create financial reports, and verify data for accuracy. General Ledger Oversight: Manage financial data, including compiling, reviewing, analyzing, and recording in the general ledger (e.g., reconciliation, journal entries, fixed assets). </li><li>Month-End Close: Complete monthly closings, maintain the general ledger, and ensure account accuracy through subsidiary account reconciliation and discrepancy resolution. </li><li>Audit Support: Assist with external audits by analyzing general ledger accounts, preparing schedules, and addressing auditor inquiries. Investigate and resolve audit findings, account discrepancies, and issues of non-compliance. </li><li>Financial Statements: Support financial statement preparation for monthly, quarterly, and annual reporting. </li><li>Compliance: Ensure compliance with GAAP principles and other relevant financial regulations.</li><li>Process Improvement: Observe and document processes/procedures related to accounting and operations, providing actionable input for improvements when necessary.</li></ul>

ServiceNOW Developer We are offering a permanent employment opportunity for a Remote ServiceNOW Developer role near D.C. Preferred. This role will primarily focus on the software engineering function, which includes designing, developing, testing, troubleshooting, and debugging of software programs for enhancements and new software-intensive systems and products. Responsibilities• Design, develop, and test software-intensive systems and products.• Troubleshoot and debug software programs to ensure smooth operations.• Collaborate with internal experts to develop technical solutions.• Apply appropriate principles, standards, processes, procedures, and tools throughout the software development life cycle.• Analyze hardware compatibility and develop software products and tools used for design, development, and maintenance of infrastructure and platforms.• Communicate effectively with internal and client project team members.• Influence team members regarding solution design, process, and/or approaches.• Coach and review the work of lower-level technical staff.• Understand and apply principles, theories, and concepts of technical domain while having a broad understanding of other related specialty areas.• Manage day-to-day objectives with significant impact on operational results or project deliverables.

Data Entry Clerk We are seeking a Data Entry Clerk to join our team based in Reston, Virginia. This role involves high-volume data entry, requiring a high level of attention to detail and accuracy. The selected candidate will be part of a team working on a significant data transfer project and will be handling sensitive information such as names and social security numbers. Responsibilities: • Handle high-volume data entry tasks, ensuring accuracy and attention to detail• Assist in the transfer of data from the old system to the new one, using MS Excel• Collaborate with other team members to clear over 2 million files in each timeframe• Support the manager in data extraction and upload tasks• Utilize skills in Microsoft Excel and Microsoft Word to complete tasks efficiently• Provide customer service through email correspondence when needed• Organize files and customer records in a systematic manner• Collaborate with other team members, including three full-time analysts, on a large-scale project• Ensure the security and confidentiality of sensitive information. This role offers a short-term contract employment opportunity.

Junior Administrative Assistant We are in search of a Jr. Administrative Assistant to join our team based in Reston, Virginia. As a Jr. Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our sales and service personnel. You will be working onsite. Responsibilities: • Answer phone calls and direct them to the appropriate parties• Maintain the office environment and ensure it is organized and functional• Manage registrations and logistics for trade shows• Track expense reports and ensure they are accurately recorded and processed• Perform general administrative duties as needed• Support field personnel with administrative tasks• Handle some purchasing responsibilities• Maintain a strong work ethic and provide exceptional customer service • Utilize MS Office applications and data entry skills to perform tasks efficiently• Act as the first point of contact representing our organization.

Junior Administrative Assistant We are in search of a Jr. Administrative Assistant to join our team based in McLean, Virginia. As a Jr. Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our sales and service personnel. You will be working Monday to Friday onsite. Responsibilities:• Answer phone calls and direct them to the appropriate parties• Maintain the office environment and ensure it is organized and functional• Perform general administrative duties as needed• Support field personnel with administrative tasks• Maintain a strong work ethic and provide exceptional customer service• Utilize MS Office applications and data entry skills to perform tasks efficiently

Part Time Administrative Assistant We are in search of a Part Time Administrative Assistant to join our team based in Reston, Virginia. As a Part Time Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our sales and service personnel. This role offers part time work.Responsibilities: • Answer phone calls and direct them to the appropriate parties• Maintain the office environment and ensure it is organized and functional• Manage registrations and logistics for trade shows• Track expense reports and ensure they are accurately recorded and processed• Perform general administrative duties as needed• Support field personnel with administrative tasks• Handle some purchasing responsibilities• Maintain a strong work ethic and provide exceptional customer service • Utilize MS Office applications and data entry skills to perform tasks efficiently• Act as the first point of contact representing our organization

Administrative Assistant We are seeking an Administrative Assistant to join our team in Herndon, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate will be instrumental in ensuring smooth operations within our team by performing tasks such as managing customer inquiries, maintaining accurate records and processing applications.Responsibilities: • Manage inbound calls and provide exceptional customer service • Perform data entry tasks with accuracy and efficiency • Maintain effective email correspondence with customers and team members • Utilize Microsoft Office Suite extensively, especially Excel and Outlook • Schedule appointments and manage calendars for team members • Provide administrative assistance in various office functions • Contribute to administrative management tasks • Contact members to communicate their eligibility status • Manage and maintain accurate customer credit records • Process customer credit applications efficiently.

Senior Cost/Financial Analyst Our client is an well-established construction business with growing operations that is seeking a Senior Cost Analyst to join their expanding team in Arlington, Virginia. This role is integral to the construction accounting team, focusing on cost management, budgeting/forecasting, financial reporting, and collaboration with project executives. The ideal candidate will bring expertise in analyzing budgets and providing accurate projections to support decision-making and organizational success. Responsibilities:• Conduct comprehensive reviews and updates of budgets and job status reports for multiple construction projects on a monthly basis.• Deliver monthly profit projections and create dashboards to provide actionable insights for management.• Facilitate job status meetings with stakeholders and project teams to ensure accurate and timely reporting.• Provide guidance to entry-level cost engineers and other team members, fostering skill development and knowledge sharing.• Train office and field staff in the use of project management software, ensuring efficient system utilization.• Prepare and compile various monthly financial reports for senior leadership and company executives.• Analyze project costs to identify risks, opportunities for savings, and implement mitigation strategies.• Assist in the preparation of new construction project proposals, providing detailed cost analysis and recommendations.• Support project executives in managing subcontractor agreements, change orders, and cost reporting.• Audit and reconcile project performance using specialized project management software to ensure accuracy and compliance.

Junior Administrative Assistant We are in search of a Jr. Administrative Assistant to join our team in McLean, Virginia. As a Jr. Administrative Assistant, you will be playing a vital role in our workplace operations, offering support to our sales and service personnel. You will be working onsite. Responsibilities: • Answer phone calls and direct them to the appropriate parties• Maintain the office environment and ensure it is organized and functional• Your duties include extensive Filing and Data Entry.• Track expense reports and ensure they are accurately recorded and processed• Perform general administrative duties as needed• Support field personnel with administrative tasks• Handle some purchasing responsibilities• Maintain a strong work ethic and provide exceptional customer service • Utilize MS Office applications and data entry skills to perform tasks efficiently• Act as the first point of contact representing our organization.

Receptionist We are looking for a detail-oriented and organized Receptionist to serve as the first point of contact for our office in Reston, Virginia. In this contract role, you will play a key part in ensuring smooth daily operations by managing communication channels, handling administrative tasks, and providing excellent customer service. This is an exciting opportunity for someone with strong multitasking abilities and a passion for creating a welcoming environment. Responsibilities: • Greet visitors warmly and direct them to the appropriate person or department. • Manage a multi-line phone system, including answering calls and forwarding messages promptly. • Handle incoming and outgoing email correspondence with professionalism and accuracy. • Maintain and organize office files, ensuring documents are easily accessible. • Schedule and manage appointments while coordinating calendars for team members. • Provide exceptional customer service to both internal and external stakeholders. • Perform data entry tasks with a high level of accuracy and attention to detail. • Utilize Microsoft Word and Outlook to prepare documents and manage communication. • Support the team with additional administrative duties as needed.

NETWORK ENGINEER IV We are offering a permanent employment opportunity for a Network Engineer IV in Washington, District of Columbia. Working in a dynamic setting, the selected candidate will have the chance to provide comprehensive network engineering support across a broad range of programs. This involves the full system engineering life-cycle, including requirements analysis, design, development, integration, test, and implementation. This role will be 100% onsite and requires a public trust security clearance. Responsibilities • Carry out network planning, designing, and evaluation of various components effectively.• Evaluate and recommend new technologies to enhance current network capabilities.• Undertake difficult and complex assignments, demonstrating complete knowledge of the network engineering field.• Establish and recommend changes to policies impacting subordinate organizations.• Display leadership skills by providing guidance to other personnel and possibly supervising them.• Exhibit strong customer service skills by resolving customer inquiries and maintaining accurate customer credit records.• Show independent judgment in developing methods, techniques, and evaluation criteria for achieving results.• Exhibit mastery in job-related tasks and responsibilities.• Demonstrate strong liaison skills by regularly interacting with senior management levels on matters concerning several functional areas, divisions, and/or customers.• Exhibit strong planning skills in determining and pursuing courses of action essential in obtaining desired outcomes.• Show strong management skills in meeting defined best practices and operational workflow.• Demonstrate ability to process customer credit applications accurately and efficiently.

Business Systems Manager We are in search of a Business Systems Manager to join our team in Bethesda, Maryland. This role is crucial in managing and enhancing our suite of financial systems that bolster our core operations in the Investment Management industry. As a Business Systems Manager, your role will involve overseeing ERP and related business applications, assuring robust system performance and a smooth user experience that aligns with our financial workflows. Responsibilities: • Act as the primary administrator and subject matter expert for core financial systems, including NetSuite, ACBS, Kyriba, and other secondary platforms. • Manage system configurations, workflows, user access, and enhancements while ensuring stability, performance, and uptime. • Collaborate closely with Finance, Accounting, Loan Operations, Data, and Application Development teams to ensure systems are efficient, scalable, and reliable. • Troubleshoot system issues and collaborate with both internal stakeholders and external support teams. • Work in partnership with Finance, Treasury, Accounting, and Operations teams to identify system needs, resolve pain points, and drive optimization. • Analyze data from financial systems to support reporting and business insights, ensuring data consistency and integrity across platforms. • Oversee daily operations of system and data integrations, ensuring accuracy and timely data flow. • Provide training, documentation, and support to ensure effective system use, leading user acceptance testing and supporting bug tracking and issue resolution. • Utilize skills such as Atlassian Jira, Business systems, Confluence, CRM, Gap Analysis, AB Testing, Agile Scrum, Backlog Grooming, Business Process Functions, and Business Requirement Document to fulfill responsibilities effectively. • Support ongoing integration projects with internal and external technical teams, monitoring integration performance, escalating and resolving issues as needed.

Data Entry Clerk We are looking for a highly detail-oriented Data Entry Clerk to join our team on a Contract to permanent basis. This role is based in Dulles, Virginia, and requires strong organizational skills and a high level of accuracy. As part of our service industry operations, you will play a vital role in managing and maintaining precise data records. Responsibilities: • Enter large volumes of data into internal systems with exceptional accuracy and attention to detail. • Utilize Microsoft Excel and Word to organize, analyze, and process data effectively. • Maintain and update records to ensure all information is current and accurate. • Handle 10-key data entry tasks efficiently to meet daily productivity goals. • Collaborate with team members to ensure smooth workflow and adherence to deadlines. • Identify and correct data discrepancies to maintain data integrity. • Perform routine quality checks on entered data to ensure accuracy. • Provide excellent customer service support by addressing data-related inquiries promptly. • Adapt to learning in-depth internal systems to enhance data input processes.

Billing Analyst We are looking for a skilled Billing Analyst to join our team on a contract basis in Annapolis Junction, Maryland. This role involves managing billing processes, overseeing accounts receivable, and maintaining customer relationships to ensure smooth financial operations. The ideal candidate will demonstrate strong organizational abilities and proficiency in accounting systems, making them integral to the success of our business. Responsibilities: • Process and manage sales orders from initiation to completion, ensuring accuracy and timely delivery. • Collaborate with vendors and customers to maintain clear communication throughout the order cycle. • Enhance office procedures and workflows to boost efficiency. • Manage customer contracts, registrations, tracking systems, and company applications. • Oversee accounts receivable processes, including customer billing, recording payments, and reconciling accounts. • Prepare detailed reports and presentations to support business and marketing projects. • Handle outstanding invoices by entering debits and credits and ensuring timely payment. • Deliver high-level customer service to address inquiries and maintain client satisfaction.

Data Entry Clerk We are seeking a Data Entry Clerk to join our team based in Herndon, Virginia. This role involves high-volume data entry, requiring a high level of attention to detail and accuracy. In this role, you will be tasked with accurately entering data, managing customer records, and handling customer queries.Responsibilities: • Accurately inputting data from various sources into the client’s database systems • Ensuring the accuracy and efficiency of data entry processes • Addressing customer inquiries in a timely and detail-oriented manner • Monitoring customer accounts and taking necessary actions • Provide customer service through email correspondence when needed• Organize files and customer records in a systematic manner• Collaborate with other team members, including three full-time analysts, on a large-scale project• Ensure the security and confidentiality of sensitive information. • Following detailed instructions to ensure data entry accuracy • Participating in training sessions to ensure user-friendly data entry • Ensuring attention to detail in all data entry tasks.

On Call Receptionist We are offering a short-term contract employment opportunity for a On-Call Receptionist. This position is based in Fairfax, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Will be on-call as the need arises.Responsibilities:• Providing top-notch customer service to clients• Managing inbound calls and addressing inquiries promptly• Assisting with administrative tasks as needed• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

On Call Receptionist We are offering a short-term contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Fairfax, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately Responsibilities: • Providing top-notch customer service to clients • Managing inbound calls and addressing inquiries promptly • Assisting with administrative tasks as needed • Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.• Organize and maintain files, ensuring easy accessibility and up-to-date records

Payroll Administrator We are looking for a meticulous and detail-oriented Payroll Administrator to join our team in Arlington, Virginia. This Contract-to-permanent position offers an exciting opportunity to support payroll operations in the higher education sector. The ideal candidate will have a strong background in payroll and accounting functions, ensuring accurate and timely processing of employee compensation. Responsibilities: • Process semi-monthly payroll entries with precision and accuracy. • Review and validate employee timesheets to ensure compliance with company policies. • Generate and analyze basic payroll reports for management and auditing purposes. • Collaborate with the accounting team to align payroll data with financial records. • Address and resolve payroll discrepancies or employee inquiries promptly. • Utilize Paycom and other payroll systems effectively to manage data entry and reporting. • Assist in the administration of employee benefits related to payroll. • Support periodic audits to ensure compliance with regulations and company standards.

Part Time Administrative Assistant We are seeking a diligent Part Time Administrative Assistant to join our team in the construction industry, located in Chantilly, Virginia. In this role, you will be responsible for handling customer inquiries, managing customer accounts, and maintaining comprehensive records. This position offers a long-term contract employment opportunity.Responsibilities:• Efficiently manage incoming calls and appropriately redirect them.• Maintain and update various tracking spreadsheets as required.• Accurately enter data, including invoices, into the system.• Distribute incoming mail within the organization.• Handle the filing system and ensure all documents are properly stored.• Assist in the process of inventory management and purchase orders.• Provide exceptional customer service through email and other correspondence.• Utilize Microsoft Word and Excel for various administrative tasks.• Address and resolve customer inquiries in a timely and detail-oriented manner.