We are looking for a skilled Call Center Representative to join our team in Middle River, Maryland. In this Contract to permanent position, you will be responsible for delivering exceptional customer service in a high-volume call center environment. This role requires strong communication abilities, multitasking skills, and a commitment to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls with professionalism and a friendly demeanor.<br>• Address customer inquiries, provide accurate product information, and offer effective solutions.<br>• Utilize multiple computer systems to locate, analyze, and document necessary information efficiently.<br>• Maintain a customer-first approach, demonstrating empathy and understanding during interactions.<br>• Accurately update customer accounts and document all interactions in the system.<br>• Work collaboratively with other departments to resolve complex customer issues.<br>• Consistently meet or exceed performance metrics and quality standards.<br>• Stay informed about company products, industry updates, and relevant policies.<br>• Provide feedback and suggestions to improve processes and enhance customer experiences.
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
<p>We are looking for a <strong>Bilingual Customer Experience Specialist</strong> who is passionate about delivering exceptional service and building strong relationships with customers. This role requires fluency in English and Spanish and offers an opportunity for growth into a permanent position.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Customer Support:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in both English and Spanish.</li><li>Provide accurate information about products, services, and policies.</li><li>Ensure a positive and professional customer experience at all times.</li></ul><p><strong>Issue Resolution:</strong></p><ul><li>Investigate and resolve customer concerns promptly and effectively.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Follow up to ensure customer satisfaction and resolution.</li></ul><p><strong>Data Management:</strong></p><ul><li>Maintain detailed and accurate records in CRM systems.</li><li>Update customer profiles and track interactions for quality assurance.</li><li>Generate reports as needed for management review.</li></ul><p><br></p>
<p>We are seeking a contract Executive Administrative Assistant to serve as the primary onsite support resource, delivering polished, detail-oriented service to both internal teams and executive-level stakeholders.</p><p><br></p><p><strong><u>Contract Dates:</u></strong></p><ul><li><strong>December 29, 30, 31 & January 2</strong></li><li><strong>Client site is closed January 1</strong></li><li><strong>Shadowing Requirement:</strong> Candidate must be available for a <strong>4-hour onsite shadowing session on January 26 or 27</strong> with the full-time employee they will be covering for.</li></ul><p><br></p><p><strong><u>Day-to-Day Responsibilities / Work Environment</u></strong></p><ul><li><strong>Must be highly proficient in Slack</strong> — this is the primary communication platform.</li><li>Additional tools: <strong>Google Chat</strong> and <strong>Zendesk</strong>.</li><li>The workplace environment will be less busy than usual during this period, but <strong>executive-level visitor spikes</strong> should be expected.</li><li>Responsible for <strong>coordinating and ordering all catering services</strong>, as well as preparing food setups for the onsite team.</li><li>Will serve as the <strong>sole Workplace Experience Coordinator onsite</strong>; must be comfortable taking on duties outside the traditional scope when needed.</li><li>Acts as the <strong>primary face of the office</strong>, greeting all visitors, including <strong>high-profile individuals</strong>.</li><li>Must be <strong>extremely detail-oriented</strong>—errors such as typos in communications can negatively impact important relationships.</li><li>Must demonstrate <strong>excellent communication skills</strong>, including the ability to professionally engage with <strong>C-suite and senior leadership</strong>.</li></ul><p><br></p>
<p>Are you a Senior Accountant or experienced Auditor withing a CPA firm looking to take your career to the next level within a dynamic and complex corporate finance environment? This is your opportunity to step into a high-impact role where you’ll collaborate with executive leadership, hone your financial reporting expertise, and contribute to organizational initiatives across departments. We are seeking a motivated Corporate Accounting Analyst to support the Chief Accounting Officer and Corporate Controller as a key member of the Finance team. This role is ideal for someone who thrives in a fast-paced environment, values ownership and accountability, and is eager to grow into a leadership position.</p><p><br></p><p>Key Responsibilities</p><p><br></p><p>Financial Reporting & Analysis:</p><p>- Work with multi-layered, multi-division financial reporting structures, including approximately 50 subsidiaries, an expanding international footprint, and shared service centers.</p><p>- Perform intercompany eliminations, currency conversions, general ledger reconciliations, corporate allocations, and adjusting journal entries.</p><p>- Prepare monthly, quarterly, and annual financial statements for internal and external purposes.</p><p>- Assist with annual financial audits and corporate tax preparation.</p><p>- Contribute to automation initiatives by working with internal programmers to streamline transactions, reporting, and reconciliations.</p><p><br></p><p>Budgeting, Forecasting, and Strategic Initiatives:</p><p>- Support corporate budgeting, forecasting, and controls, including analyzing and reporting on - revenue, overhead costs, cash flow, and staffing fluctuations.</p><p>- Partner with the Chief Accounting Officer and Corporate Controller to drive Finance Department initiatives, including internal control enhancements and the adoption of new accounting standards.</p><p>- Periodically participate in cross-departmental activities, such as HR, legal, and procurement initiatives.</p><p><br></p><p>Cross-Functional Collaboration:</p><p>- Communicate and coordinate effectively with operating divisions, corporate departments, and external financial partners.</p><p>- Contribute to finance department process improvements and strategic corporate initiatives.</p><p><br></p><p>Please apply directly to this post for consideration. If you have additional questions, please contact Lee Chernett, VP at Robert Half Finance & Accounting, via LinkedIn.</p>
<p>Robert Half Contracts Finance and Accounting division is seeking a fully remote Military Tax Consultant to help with a 5-month project for a government agency. This position requires someone to have 1-2 years of Individual Tax experience and MUST be for military service members. This position is 100% remote and requires over time during tax season. </p><p><br></p><p>We’re searching for financial professionals who have a passion for helping people achieve their financial goals. We provide full-spectrum financial counseling and education, and we are specifically interested in CPAs or Enrolled Agents to guide members through tax planning.</p><p>We serve a wide range of corporations and organizations across both the public and private sectors. We are currently looking to expand our pool of financial counselors, with a particular need for individuals who have prior military experience or a strong background in supporting military service members and their families.</p><p>Our financial counselors love being part of our experienced and professional team. We hold each other accountable for high standards and continuous development. We are people of integrity who thrive on teamwork. We’re quick to laugh and love having fun at work! We give grace for mistakes. We recognize core strengths and set each other up for success.</p><p>Think you might be ready to turn your focus to empowering people to transform their financial future?</p><p>This might be a good fit for you if:</p><p><br></p><p>● You can put anxious members at ease over the phone</p><p>● You care about building vibrant and encouraging relationships with members</p><p>● You have a knack for making financial concepts easy to understand</p><p>● You research complex issues to develop innovative strategies</p><p>● You have masterful verbal and written communication skills</p><p>● You enjoy fast pace, can multi-task, and take detailed notes</p><p>● Flexible and available to work a varied schedule from Monday to Friday between 4:00 am and 7:00 pm PT, with availability to work one weekend a month.</p><p>What you bring to the table:</p><p>● 4-year degree from an accredited institution (or equivalent experience) as well as 2+ years' experience in consumer finance or tax work (mortgages, insurance, college planning, financial aid, investments, retirement planning, estate planning, tax structuring and planning, etc.)</p><p>● Enrolled Agent, CPA, Tax Agent, or comparable certifications (preferred)</p><p>● Previous military experience or experience supporting military service members (preferred)</p><p>● Proven track record persuading clients to engage in value-added services and solutions</p><p>● Motivational skills to inspire behavioral change around personal financial habits</p><p>● Superlative listening skills that lead you to empathy and understanding</p><p>● A high level of skill and comfort with technology</p><p>● An openness to a culture of continuous development and improvement</p><p><br></p><p>If you feel this is a good fit for your and you have a passion for helping military service members, apply today!</p>
We are looking for a detail-oriented and welcoming Receptionist to join our team on a long-term contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for visitors and clients, ensuring a positive experience while maintaining the efficient operation of front desk and office activities. This position is ideal for someone who thrives in a dynamic environment and enjoys providing exceptional service.<br><br>Responsibilities:<br>• Serve as the first point of contact by warmly greeting and directing guests, clients, and delivery personnel.<br>• Manage incoming calls using a multi-line phone system, ensuring calls are routed appropriately.<br>• Maintain the cleanliness and organization of the reception area to create a welcoming environment.<br>• Prepare conference rooms for meetings, including arranging seating, setting up audiovisual equipment, and ensuring supplies are available.<br>• Reset and tidy up conference rooms after meetings, including clearing dishes and rearranging furniture.<br>• Monitor and replenish office supplies, including printer materials and commonly used items in shared spaces.<br>• Provide general administrative support and assist with office organization as needed.<br>• Stock kitchen areas with snacks, beverages, and coffee supplies, ensuring essentials are readily available.<br>• Operate and unload the dishwasher regularly to maintain a clean kitchen environment.<br>• Ensure shared spaces, including the kitchen and office facilities, are kept clean, organized, and functional.
<p>We are looking for an experienced and strategic VP of Finance to lead financial operations and planning for our organization. This role requires an experienced, detail-oriented individual who can drive financial strategy, ensure operational excellence, and maintain compliance with nonprofit regulations. The ideal candidate will play a pivotal role in shaping long-term financial goals while fostering a high-performing finance team.</p><p><br></p><p>Responsibilities:</p><p>• Provide strategic financial guidance to the Chief Operating Officer and senior leadership, ensuring alignment with organizational goals.</p><p>• Collaborate with the Finance & Audit Committee of the Board of Directors to deliver insightful financial analysis and updates.</p><p>• Develop and manage financial models and conduct scenario analyses to support new initiatives and growth strategies.</p><p>• Oversee daily accounting operations, including accounts payable, receivable, payroll, and banking relationships, ensuring accuracy and efficiency.</p><p>• Lead the annual budgeting process and partner with department heads to align resources with organizational priorities.</p><p>• Implement and maintain robust internal controls, policies, and procedures to safeguard assets and ensure financial integrity.</p><p>• Ensure compliance with all federal, state, and local financial regulations, as well as grant and contract requirements.</p><p>• Prepare and oversee timely filing of financial reports, including the organization's annual Form 990.</p><p>• Mentor and develop the finance team, cultivating a culture of collaboration, high performance, and continuous improvement.</p><p>• Evaluate and enhance financial processes by leveraging technology to improve scalability and efficiency.</p>
We are looking for a meticulous and detail-oriented General Office Clerk to join our team on a contract basis in Washington, District of Columbia. In this role, you will focus on organizing and managing files, ensuring data accuracy, and providing essential back-office support. This position is ideal for someone who thrives on logical thinking and enjoys creating order in administrative tasks.<br><br>Responsibilities:<br>• Organize and categorize old files, ensuring proper grouping and systematic storage.<br>• Scan and digitize physical documents for electronic recordkeeping.<br>• Perform accurate data entry to update records and maintain databases.<br>• Provide general back-office support to assist with administrative tasks.<br>• Apply critical thinking and logical reasoning to streamline filing processes.<br>• Maintain a high level of attention to detail to avoid errors in document handling.<br>• Ensure compliance with organizational standards and procedures for file management.<br>• Collaborate with team members to identify and implement efficient filing solutions.
Are you an organized, detail-oriented individual with excellent communication skills and a warm, detail oriented demeanor? We are seeking a Receptionist to join a dynamic office environment where every day brings opportunities to make a lasting impression. As the first point of contact for clients, visitors, and team members, the ideal candidate will be responsible for ensuring a seamless and positive experience while contributing to the overall efficiency of the workplace. Key Responsibilities: · Greet clients, visitors, and employees with a positive, welcoming attitude. · Answer and direct phone calls in a detail oriented and courteous manner. · Manage scheduling, meetings, and conference room reservations. · Handle incoming and outgoing correspondence, including mail, email, and packages. · Maintain the overall cleanliness and organization of the front desk and lobby area. · Assist with administrative tasks such as data entry, filing, and ordering office supplies. · Provide support to various departments as needed.
