<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Process and verify customer credit applications with precision</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team in Baltimore, Maryland. This role involves providing exceptional support to customers while managing inbound calls and data entry tasks efficiently. As a long-term contract position, it offers stability and the opportunity to contribute to a local government agency's operations.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries through inbound calls, ensuring a positive experience for all callers.<br>• Accurately input and update customer data into the system, maintaining high levels of accuracy and confidentiality.<br>• Address customer concerns and resolve issues with careful attention and in a timely manner.<br>• Collaborate with team members to improve call center processes and enhance overall efficiency.<br>• Follow established protocols and guidelines to handle calls and document interactions effectively.<br>• Maintain a thorough understanding of services offered to provide accurate information to customers.<br>• Monitor call volumes and prioritize tasks to meet daily performance goals.<br>• Participate in training sessions and adapt to new procedures as needed.<br>• Uphold a strong commitment to customer satisfaction while adhering to organizational standards.
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. This is a long-term contract position where you will play a key role in assisting individuals with housing waitlist inquiries and applications. The ideal candidate is detail-oriented, organized, and committed to providing outstanding service.<br><br>Responsibilities:<br>• Communicate effectively with individuals on the housing waitlist or those seeking to apply.<br>• Collect and manage physical documents to ensure accurate recordkeeping.<br>• Update and maintain information in the company database with precision.<br>• Scan and file documents systematically for easy access and retrieval.<br>• Perform general clerical and administrative duties to support office operations.<br>• Handle inbound and outbound calls to address customer inquiries.<br>• Provide clear and attentive assistance to customers via phone and email.<br>• Process orders and ensure accurate entry of information into the system.<br>• Collaborate with team members to ensure smooth workflows and customer satisfaction.
The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages. <br> Key Responsibilities: Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish. Provide product, service, and account information accurately and efficiently. Handle customer complaints, process orders, and assist with billing or service requests. Translate and interpret customer communications or documentation as needed. Maintain and update customer records, documenting all interactions in the CRM system. Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns. Meet or exceed performance goals, including response time, accuracy, and customer satisfaction. Identify and communicate opportunities for process or service improvements. Represent the company in a positive and detail oriented manner at all times.
We are looking for a skilled Customer Service Representative to join our team in Fairfax, Virginia. This Contract to permanent position involves providing exceptional support to clients in a fast-paced call center environment, focusing on escrow and mortgage-related processes. The ideal candidate will bring strong communication skills, attention to detail, and the ability to multitask effectively in a detail oriented setting.<br><br>Responsibilities:<br>• Conduct research and analysis on insurance claims and related documents.<br>• Assist with escrow processing and ensure timely handling of transactions.<br>• Provide excellent customer service by addressing inquiries and resolving issues promptly.<br>• Utilize CRM systems and Microsoft Office Suite to manage data and generate reports.<br>• Collaborate with team members to ensure smooth operations within a fast-paced environment.<br>• Review and verify mortgage documents for accuracy and compliance.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Adapt to changing priorities and multitask efficiently to meet deadlines.<br>• Communicate effectively with clients and colleagues to foster positive relationships.
<p>Seeking a customer-focused Call Center Representative to handle high-volume inbound/outbound calls, resolve customer inquiries, document interactions, and meet quality/metrics in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer 60–100+ calls per day; verify identity and resolve issues/escalations.</li><li>Document calls, case notes, and resolutions accurately.</li><li>Process payments, updates, and service requests.</li><li>Meet KPIs (AHT, QA, adherence, first-call resolution).</li></ul><p><br></p>
<p>We are looking for a detail-oriented Student Account Representative to join our team in Baltimore, Maryland. This is a long-term contract position where you will play a critical role in supporting students with financial account inquiries, ensuring smooth processing of tuition-related documents, and managing billing procedures. The ideal candidate will have a strong background in administrative and financial services, with a commitment to delivering excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Assist students and authorized proxies with inquiries related to billing accounts, providing clear and accurate information.</p><p>• Process tuition refund plan waivers on a daily basis to ensure timely updates to student accounts.</p><p>• Manage refunds, verifying all necessary documentation before processing.</p><p>• Conduct collection calls to students with unpaid balances or delinquent payment plans, prioritizing outreach before registration and move-in dates.</p><p>• Maintain accurate account notes and apply holds on accounts as needed.</p><p>• Perform additional administrative tasks as assigned to support the department's operations</p>
We are looking for a motivated and customer-focused Inside Sales Representative to join our team in Columbia, Maryland. In this Contract to permanent position, you will play a key role in driving sales growth by engaging with inbound leads, qualifying prospects, and supporting the sales process. This is an excellent opportunity for individuals passionate about sales and eager to contribute to a dynamic team environment.<br><br>Responsibilities:<br>• Qualify incoming leads by conducting thorough discovery calls to identify customer needs and align them with solutions.<br>• Respond promptly to inquiries from inbound channels and live chats, ensuring all potential opportunities are addressed.<br>• Research and manage accounts by identifying stakeholders and mapping out buying centers to target effectively.<br>• Coordinate and schedule meetings or demos between prospects and Account Executives to advance the sales process.<br>• Maintain detailed and accurate records of all prospect interactions and activities using Salesforce.<br>• Collaborate with the Marketing team to follow up on campaigns and events, optimizing lead conversion.<br>• Track and analyze sales metrics to meet or exceed weekly and monthly performance targets.<br>• Build trust with prospects through timely engagement and personalized communication, increasing conversion rates.<br>• Stay updated on product offerings, industry trends, and competitor activities to provide informed insights during sales interactions.
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p><br></p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p><br></p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in Farifax, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>We are looking for a detail-oriented and courteous Receptionist to join our team in Potomac, Maryland. In this critical role, you will set the tone for client interactions while ensuring smooth office operations. This is a Contract to permanent position offering opportunities for growth within the organization. For immediate consideration, apply today and contact Grace Nowlin at (202) 998-8423 for additional details.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the first point of contact by welcoming visitors and maintaining an organized reception area.</p><p>• Manage incoming calls using a multi-line phone system, ensuring prompt and polite responses.</p><p>• Keep conference rooms tidy and ready for meetings by resetting and organizing after use.</p><p>• Monitor office supplies and coordinate inventory replenishments as needed.</p><p>• Restock beverages and maintain cleanliness in shared spaces.</p><p>• Provide administrative support and assist with overflow tasks.</p><p>• Uphold strict confidentiality and demonstrate integrity when handling sensitive information.</p><p>• Communicate effectively in written correspondence, avoiding informal or text-style language.</p><p>• Collaborate with colleagues to ensure seamless daily operations and contribute to team success.</p>
<p>We are looking for a On Call Receptionist to join our team in Reston, Virginia. This is a contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization. This is position is on call when needed</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.</p><p>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.</p><p>• Provide accurate information to callers and assist with general inquiries.</p><p>• Maintain an organized and detail-oriented reception area.</p><p>• Handle administrative tasks such as filing and data entry when required.</p><p>• Monitor and distribute incoming correspondence to the appropriate personnel.</p><p>• Deliver prompt and detail-oriented customer service to all visitors and callers.</p>
<p>We are seeking a proactive and professional Receptionist to join our team. The ideal candidate will be the first point of contact for visitors and clients, delivering exceptional customer service in person and over the phone. The Receptionist will handle various administrative and clerical responsibilities to support the smooth operation of the office.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and direct visitors in a welcoming and professional manner.</li><li>Answer, screen, and forward incoming calls.</li><li>Manage and distribute incoming and outgoing mail.</li><li>Maintain reception area, conference rooms, and office supplies.</li><li>Assist with scheduling appointments and meeting coordination.</li><li>Perform data entry, filing, and other basic administrative tasks as needed.</li><li>Support additional office projects and assignments as requested.</li></ul><p><br></p>
<p>Our client is seeking an outgoing, organized, and reliable receptionist to join our team. As the face of the business, you will be responsible for welcoming guests, managing phone calls, and overseeing daily front desk operations.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>You will serve as the first point of contact for visitors, clients, and callers. This role requires professionalism, strong communication skills, and the ability to manage multiple administrative tasks in a fast-paced office environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Greet visitors and clients in a professional and friendly manner</p><p> • Answer and route incoming phone calls and emails</p><p> • Schedule appointments and manage calendars as needed</p><p> • Maintain front desk organization and common areas</p><p> • Perform basic administrative tasks such as data entry, filing, and document preparation</p><p> • Receive and distribute mail and deliveries</p><p> • Ensure confidentiality of sensitive information</p><p><br></p>
<p>Position summary The Office Services Associate is responsible for adding value in providing daily back-office services for our client and teams. Services include but are not limited to reprographics copy and mail services in both physical and digital environments with support for services in hospitality facilities audio/visual reception and other Williams Lea service lines as needed. </p><p> Job duties </p><ul><li>Utilize tracking logs to document and manage all office services work.</li><li>Ensure job tickets are accurately completed prior to initiating projects.</li><li>Perform reprographics, mail, and intake functions in accordance with established procedures.</li><li>Execute jobs in the correct sequence to maintain operational efficiency.</li><li>Communicate proactively with supervisors and clients regarding project status, deadlines, and potential issues.</li><li>Meet contractual deadlines for accepting, completing, and delivering assignments.</li><li>Troubleshoot and resolve basic equipment malfunctions to minimize workflow disruptions.</li><li>Lift and transport materials up to 50 lbs. on a regular basis.</li><li>Prioritize workflow to effectively manage multiple assignments in a fast-paced environment.</li><li>Conduct quality assurance checks on personal work and review output produced by team members.</li><li>Load and replenish machines with paper, toner, and other supplies to ensure continuous operation.</li><li>Respond to phone calls and emails while coordinating service requests as needed.</li><li>Provide professional client support in person, via phone, and through electronic communication.</li></ul>
We are looking for a Front Desk Coordinator to join a CPA firm located in Chevy Chase, Maryland. As the first point of contact for clients, this role is essential in creating a welcoming and attentive experience. This is a Contract to permanent position, ideal for individuals seeking to advance their career in a dynamic office environment.<br><br>Responsibilities:<br>• Serve as the primary point of contact for clients, ensuring a warm and attentive greeting.<br>• Manage incoming calls using a multi-line phone system, routing them efficiently to the appropriate departments.<br>• Provide concierge-style services to assist clients with inquiries and needs.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Respond promptly to inbound calls, delivering exceptional customer service.<br>• Maintain an organized and presentable front desk area.<br>• Coordinate scheduling and appointments as needed.<br>• Assist with administrative tasks to support office operations.
<p>The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p> </p><p> Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p><p> </p>
<p>We are seeking a professional and friendly Part-Time Receptionist to join our team in Sterling, Virigina. The ideal candidate will have excellent communication skills, attention to detail, and a customer-focused attitude. This role is perfect for individuals who enjoy interacting with people and are looking for flexible work hours.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet visitors and clients in a courteous and professional manner</li><li>Answer phone calls and direct them to the appropriate departments</li><li>Manage the front desk and ensure the reception area is tidy and presentable</li><li>Assist with scheduling appointments and maintaining calendars</li><li>Handle incoming and outgoing mail</li><li>Perform basic administrative tasks such as filing, data entry, and photocopying</li><li>Support office staff with additional tasks as needed</li></ul><p><br></p>
