<p>Robert Half is partnering with a client in the financial services industry to hire a <strong>Client Service Manager</strong>. This hybrid role is based in Tysons, VA, with 3 days in the office each week. It’s an excellent opportunity for professionals who thrive in a client-facing environment and enjoy supporting both clients and advisors with high-quality service and attention to detail. As a <strong>Client Service Manager</strong>, you will play a key role in ensuring smooth account operations, and delivering outstanding service that reflects the firm’s commitment to excellence.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary point of contact for clients, delivering a welcoming and professional experience from the first interaction onward</li><li>Support advisors and clients by providing timely account information and assisting with day-to-day service needs</li><li>Manage accounts by overseeing new account setup, maintaining accurate documentation and records, processing deposits and paperwork, and coordinating appointments</li><li>Foster strong client relationships by anticipating needs, addressing questions, and proactively resolving issues</li><li>Handle phone communications with professionalism and good judgment, ensuring all inquiries are managed through to resolution</li><li>Ensure full compliance with industry regulations and internal policies in all aspects of client service</li><li>Welcome and assist clients and guests during visits, reinforcing a high-quality, service-oriented environment</li></ul><p><br></p>
<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>
<p>We are offering a contract employment opportunity for a Customer Service Representative located in Chantilly, Virginia. As a Customer Service Representative, you will be mainly working with Microsoft Office Suite and our internal software. You will be working onsite Monday to Friday 7 am to 3 pm.</p><p><br></p><p>Responsibilities</p><p><br></p><p>• Greeting clients, updating schedules for their appointments, rescheduling appointments</p><p>• Understand customer availability and preferences to schedule appointments</p><p>• Providing customer support </p><p>• Efficiently process customer inquiries, ensuring all issues are resolved in a timely manner</p><p>• Utilize Microsoft Office Suite for data entry and other tasks</p><p>• Addressing customer concerns, escalating issues when necessary, and ensuring guests’ needs are met promptly </p><p>• Utilize your excellent typing skills to ensure efficient communication and record keeping</p><p>• Schedule appointments, ensuring all parties are informed and available.</p><p><br></p>
We are looking for a skilled Customer Service Representative to join our team in Reston, Virginia. This is a Long-term Contract position, ideal for someone who thrives in a dynamic environment and enjoys helping others. The role involves providing exceptional support to our membership department while utilizing your strong communication and technical skills.<br><br>Responsibilities:<br>• Respond promptly to inbound and outbound calls, addressing customer inquiries and concerns with professionalism.<br>• Support the membership department by performing administrative tasks and maintaining accurate records.<br>• Input and manage data efficiently using internal databases and Microsoft Office Suite.<br>• Deliver outstanding customer service by resolving issues and providing clear information to clients.<br>• Utilize CRM tools to track and manage customer interactions effectively.<br>• Learn and adapt quickly to new systems and processes as needed.<br>• Ensure independent task completion with minimal supervision while maintaining high-quality standards.<br>• Collaborate with team members to improve processes and enhance customer satisfaction.
<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused <strong>Leasing Specialist</strong> to join our dynamic property management team. As a Leasing Specialist, you will play a key role in maintaining high occupancy rates, fostering good tenant relationships, and ensuring compliance with leasing policies. If you are passionate about delivering exceptional customer service and have experience within leasing or property management, we invite you to apply today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet prospective tenants, provide tours of available units, and answer inquiries regarding leasing options and amenities.</li><li>Assist clients in understanding lease agreements and address any concerns or questions professionally and clearly.</li><li>Maintain updated knowledge of all available units, including pricing, features, and availability dates.</li><li>Process rental applications, screen tenants according to property policies, and ensure documentation complies with legal and company requirements.</li><li>Coordinate lease signings and renewals while maintaining organized records for all tenant interactions.</li><li>Follow up with leads and inquiries via phone, email, and on-site visits to maximize occupancy rates.</li><li>Ensure units are clean, presentable, and ready to show to prospective tenants, coordinating clean-outs and inspections when necessary.</li><li>Handle tenant concerns and escalate issues to property managers as required.</li></ul><p><br></p>
We are looking for a motivated and goal-oriented Customer Service Representative to join our team on a contract basis in Washington, District of Columbia. In this role, you will be the first point of contact for customers, delivering exceptional service and resolving inquiries efficiently. Your ability to handle inbound and outbound calls with attention to detail and accuracy will be key to ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound customer inquiries, providing accurate information and resolutions.<br>• Handle outbound calls to follow up on customer issues or provide additional support.<br>• Accurately process orders and maintain detailed records of customer transactions.<br>• Ensure timely and precise communication across all customer interactions.<br>• Collaborate with team members to identify and implement process improvements.<br>• Address customer complaints with empathy and find effective solutions.<br>• Maintain knowledge of company products and services to assist customers effectively.<br>• Adhere to company policies and procedures while meeting performance targets.<br>• Utilize call center tools and systems to manage and document interactions efficiently.
<p>My client is a well-established financial services firm seeking a detail-oriented and proactive Office Manager to join our team in Fairfax, Virginia. In this role, you will be responsible for overseeing daily office operations, including calendar management, client services, and providing administrative support to Managing Director. This position offers excellent opportunities for growth and visibility within the organization. Candidates with superior customer service experience and experience in the financial services industry are strongly encouraged to apply. </p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage all administrative tasks to support Managing Director and ensure seamless office operations.</p><p>• Coordinate office facilities management, liaising with service providers to address maintenance needs.</p><p>• Manage client database system and office MS Outlook calendar </p><p>• Schedule and organize meetings, maintain calendars, and assist in the preparation of reports and presentations.</p><p>• Handle procurement of office supplies and maintain inventory to support efficient operations.</p><p>• Sort and manage incoming and outgoing mail and deliveries.</p><p>• Assist in the development and implementation of office policies and procedures to improve workflows.</p><p>• Support office layout planning and coordinate office moves when necessary.</p><p>• Identify opportunities to enhance processes and implement improvements.</p><p>• Book travel arrangements for teams as required.</p><p>• Collaborate with departments to ensure smooth execution of business processes and scheduling.</p><p><br></p><p>All interested candidates in this Office Manager role and other fulltime permanent opportunities in the Washington, D.C. area please send your resume to Justin Decker via LinkedIn</p>
We are looking for a dedicated Admin Services Coordinator to join our team in Toms River, New Jersey. This long-term contract position requires an individual with strong organizational skills and a commitment to providing excellent service to tenants, vendors, and contractors. The role involves managing administrative tasks, supporting property operations, and ensuring compliance with company policies.<br><br>Responsibilities:<br>• Manage tenant work order systems and ensure timely resolution of requests in alignment with company guidelines.<br>• Build and maintain positive relationships with tenants, vendors, and contractors to foster collaboration.<br>• Oversee financial processes by coding invoices, preparing tenant billings, and ensuring payments align with contracts.<br>• Process purchase orders, track vendor contracts, and assist with preparing bid packages.<br>• Maintain accurate property management files and ensure all vendor insurance documents are current.<br>• Administer and prepare various accounting reports, including accounts receivable, general ledger, and rent roll.<br>• Monitor janitorial logs and address issues promptly to uphold property standards.<br>• Support sustainability initiatives and corporate directives, ensuring innovative practices are implemented.<br>• Coordinate office supply inventory and manage elevator reports.<br>• Assist the Property Manager with identifying and implementing property-specific initiatives.
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Gaithersburg, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Hyattsville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Bethesda, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Rockville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking an Administrative Assistant to join our team in McLean, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate must have experience within property management and is looking to work for a HQ office.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls and provide exceptional customer service</p><p>• Handling invoices, data entry, reports, and editing/drafting documents </p><p>• Maintain effective email correspondence with customers and team members</p><p>• Utilize Microsoft Office Suite extensively, especially Excel and Outlook</p><p>• Supporting property management team with various administrative task. </p><p>• Provide administrative assistance in various office functions</p><p>• Contribute to administrative management tasks</p><p><br></p><p><br></p><p><br></p>
We are looking for a diligent Billing Analyst to join our team on a contract basis in Annapolis Junction, Maryland. In this role, you will be responsible for managing billing operations, processing sales orders, and maintaining accurate financial records. This position requires strong organizational skills and the ability to interact with vendors and customers effectively.<br><br>Responsibilities:<br>• Process and oversee sales orders, ensuring accurate tracking and management throughout the order cycle.<br>• Collaborate directly with vendors and customers to maintain seamless communication and resolve inquiries.<br>• Enhance office processes and procedures to improve efficiency and workflow.<br>• Manage accounts receivable, including customer billing, recording payments, and reconciling invoices.<br>• Prepare detailed reports and presentations to support management and business initiatives.<br>• Oversee customer contracts, registrations, and tracking systems.<br>• Maintain and utilize company applications effectively to support operations.<br>• Provide exceptional customer service, addressing complex issues promptly and professionally.<br>• Assist with marketing and business projects as required by management.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
<p>We are looking for a detail-oriented and personable Receptionist to join our team in Herndon, Virginia. In this contract position, you will be working Monday to Friday 8 am to 5 pm. You will play a key role in providing exceptional customer service and ensuring the smooth operation of front-desk activities. This is an excellent opportunity for individuals with strong organizational and communication skills</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p>
<p>We are seeking a professional and service-oriented Evening Concierge to join our client's premier residential community in Bethesda, Md. As the first point of contact for residents and their guests during evening hours, you will ensure a welcoming, secure, and smooth experience while upholding the property’s high standards of hospitality and service.</p><p>Key Responsibilities</p><p>• Greet residents, guests, and visitors with warmth and professionalism, creating a welcoming environment.</p><p>• Manage the front desk and maintain lobby presence throughout the shift.</p><p>• Assist residents with inquiries, directions, reservations, deliveries, and general requests.</p><p>• Coordinate package acceptance, logging, and notifications to residents.</p><p>• Monitor property access, verify visitors, and enforce building security protocols.</p><p>• Handle incoming calls, messages, and emails in a timely and courteous manner.</p><p>• Maintain accurate shift logs, incident reports, and records of resident interactions.</p><p>• Support property management team with administrative tasks as assigned.</p><p>• Respond promptly to emergencies or resident concerns and communicate with appropriate staff or emergency services.</p><p>• Assist with vendor and contractor check-ins, ensuring proper authorization and compliance with property policies.</p><p><br></p>
<p>Are you an experienced Office Manager looking for an opportunity to showcase your organizational skills and leadership abilities? Our client, a growing company in the Rosedale area, is seeking a dynamic and resourceful individual to join their team as a Temp-to-Hire Office Manager. This position offers the potential to transition into a long-term role and is ideal for someone with exceptional multitasking abilities and a knack for problem-solving.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee daily office operations, ensuring a well-organized and efficient work environment.</li><li>Manage administrative staff and provide guidance on priorities, deadlines, and workflow.</li><li>Handle scheduling duties, including meetings, appointments, and office events.</li><li>Streamline office procedures and support operational improvements.</li><li>Serve as a liaison between departments, ensuring smooth communication and collaboration.</li><li>Manage vendor relationships, office supplies, and inventory procurement.</li><li>Provide support with data entry, customer service, and other general administrative duties as needed.</li></ul><p><br></p>
<p>We are seeking a detail-oriented and highly organized <strong>Order Entry Clerk</strong> to join our team. The ideal candidate will have hands-on experience with <strong>SAP</strong> and be proficient in <strong>Microsoft Excel</strong>, including advanced functions such as VLOOKUP, pivot tables, and data validation. This role is critical to ensuring accurate and timely processing of customer orders and maintaining data integrity across systems.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Accurately enter customer orders into SAP in a timely manner</li><li>Verify order details and resolve discrepancies before processing</li><li>Communicate with internal departments (Sales, Logistics, Finance) to ensure order fulfillment</li><li>Maintain and update Excel spreadsheets for tracking and reporting purposes</li><li>Assist with inventory management and order status updates</li><li>Generate reports and analyze data to support operational decisions</li><li>Provide excellent customer service and support as needed</li></ul><p><br></p>
<p><u>Position Overview</u></p><p>The Accounting & Operations Manager will support the CFO in overseeing accounting functions and daily operations for a luxury residential design-build firm specializing in custom homes. This is a hands-on role with a strong emphasis on accounting, billing, project administration, and overall organizational efficiency. The ideal candidate is detail-oriented, technologically savvy, and confident in communicating with clients, vendors, and team members.</p><p><br></p><p><u>Key Responsibilities</u></p><ul><li>Prepare and process client invoices for new construction projects</li><li>Prepare and process client invoices for service work</li><li>Manage AR reports and follow up on overdue balances</li><li>Set up vendors and maintain compliance documents on file</li><li>Enter and process accounts payable according to payment schedules</li><li>Track job costs</li><li>Process bi-weekly payroll data entry through ADP</li><li>Maintain payroll records</li><li>Track government/tax filings in partnership with a senior manager (ADP files reports)</li><li>Draft, review, and manage contracts and change orders</li><li>Organize and maintain project files</li><li>Manage vendor files and compliance documents</li><li>Support team members with permitting and inspection scheduling</li><li>Maintain accurate general ledger records in QuickBooks</li><li>Generate regular financial reports</li><li>Assist with phones, scheduling, office administration, and management communication</li><li>Communicate directly with clients regarding billing, contracts, and scheduling</li></ul>
<p>We are seeking a detail-oriented and professional Commercial Leasing Administrative Assistant to support our client's property management and leasing team at a premier commercial real estate office in Gaithersburg, MD. This role is essential in ensuring smooth operations, exceptional client service, and effective coordination of leasing activities.</p><p>Key Responsibilities</p><p>• Serve as the first point of contact for tenants, prospective tenants, and visitors; provide professional customer service in person, over the phone, and via email.</p><p>• Support the leasing team with preparing, editing, and maintaining lease agreements, renewals, and other related documents.</p><p>• Coordinate scheduling of property tours, inspections, and meetings with tenants, brokers, and vendors.</p><p>• Manage tenant files, lease records, and databases, ensuring accuracy and compliance with company standards.</p><p>• Assist with lease abstracting, rent rolls, and reporting for internal review.</p><p>• Provide administrative support including calendar management, expense reporting, and document preparation.</p><p>• Collaborate with property management staff to ensure tenant satisfaction and operational efficiency.</p><p><br></p>
<p>We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.</p><p>Key Responsibilities:</p><p>• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.</p><p>• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.</p><p>• Maintain accurate and up-to-date member data in the organization’s CRM or database system.</p><p>• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.</p><p>• Prepare membership reports and analyze data to identify trends in retention and participation.</p><p>• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.</p><p>• Coordinate with finance and operations teams on membership billing, payments, and reporting.</p><p>• Assist with event registration and onsite member engagement activities as needed.</p><p><br></p>
<p>We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.</p><p>Key Responsibilities:</p><p>• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.</p><p>• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.</p><p>• Maintain accurate and up-to-date member data in the organization’s CRM or database system.</p><p>• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.</p><p>• Prepare membership reports and analyze data to identify trends in retention and participation.</p><p>• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.</p><p>• Coordinate with finance and operations teams on membership billing, payments, and reporting.</p><p>• Assist with event registration and onsite member engagement activities as needed.</p><p><br></p>
We are seeking a detail oriented and reliable Receptionist to be the welcoming face at our client’s corporate office located in Silver Spring, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is permanent from Monday to Friday onsite. You will be reporting to the Office Manager/HR. Key Responsibilities • Greet visitors, clients, and employees with professionalism and courtesy. • Answer and direct incoming calls, messages, and emails in a timely manner. • Manage visitor access and maintain office security by following check-in protocols. • Handle incoming and outgoing mail, packages, and deliveries. • Schedule and coordinate conference rooms, meetings, and appointments. • Provide general administrative support such as filing, data entry, and correspondence. • Assist with maintaining office supplies, inventory, and vendor coordination. • Support HR and leadership with special projects as needed. • Maintain a clean, organized, and welcoming reception area.