<p>The Program Support Specialist provides administrative, operational, and logistical support to program staff to ensure the successful implementation of nonprofit initiatives. This role involves coordinating activities, maintaining program documentation, assisting with reporting, and serving as a key point of support for program teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist program managers with planning, coordination, and implementation of programs and events.</li><li>Maintain accurate program records, databases, and files.</li><li>Prepare reports, presentations, and documentation for internal and external stakeholders.</li><li>Coordinate communications with participants, volunteers, and partner organizations.</li><li>Track program metrics and assist in monitoring and evaluation efforts.</li><li>Support the development of outreach materials and communications.</li><li>Provide administrative support, including scheduling meetings, managing calendars, and coordinating logistics.</li><li>Perform other duties as assigned to support program success.</li></ul><p><br></p>
<p>This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul><p><br></p>