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9 results for Customer Experience Specialist in Washington, DC

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 26 USD / Hourly
This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-09-01T00:00:00Z

Customer Service Representative

Washington, DC
remote
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Washington, District of Columbia. This Long-term Contract opportunity is ideal for someone who communicates clearly, enjoys helping stakeholders, and can manage detailed submission reviews with accuracy. In this role, you will assist with customer inquiries while evaluating recording information tied to Letter of Direction submissions to ensure materials are properly understood and processed. Responsibilities: • Respond to inbound customer inquiries by phone and provide clear, courteous support regarding submissions and related questions. • Review Letter of Direction materials and assess recording details to determine their relevance and value within the submission process. • Enter and update order or case information accurately in internal systems while maintaining organized records. • Handle a mix of incoming and outgoing calls to gather missing information, clarify documentation, and resolve customer issues. • Guide customers through submission requirements and explain next steps in a clear and easy-to-understand manner. • Monitor assigned requests and follow through on open items to help ensure timely completion and resolution.
2026-09-03T00:00:00Z

Customer Service Representative

McLean, VA
remote
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to join a team supporting customers through a high-volume contact center environment in Virginia. This is a Contract position suited for someone who communicates clearly, resolves issues efficiently, and delivers a detail-oriented service experience across every interaction. The person in this role will handle customer inquiries, process order information accurately, and contribute to smooth day-to-day service operations. Responsibilities: • Respond to incoming customer calls with empathy and a solutions-focused approach. • Place outbound calls as needed to follow up on requests, clarify information, or provide updates. • Enter customer orders and service details into internal systems with a high level of accuracy. • Address questions, concerns, and routine service issues while maintaining strong customer satisfaction. • Document interactions thoroughly to ensure complete and organized account records. • Coordinate with internal teams when necessary to support timely resolution of customer needs. • Manage multiple conversations and tasks efficiently in a fast-paced call center setting.
2026-08-25T00:00:00Z

Sr. Customer Service Specialist

Baltimore, MD
onsite
Temporary / Contract
20 - 27.89 USD / Hourly
The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. Key Responsibilities<ul><li>Handle escalated customer inquiries and complaints</li><li>Process orders, returns, or account updates</li><li>Maintain detailed records of customer interactions</li><li>Assist in training and mentoring new representatives</li><li>Identify trends and recommend process improvements</li><li>Ensure adherence to service-level agreements (SLAs)</li><li>Serve as a point of contact for complex or high-value accounts</li><li>Collaborate with cross-functional teams to resolve issues</li><li>Support quality assurance and coaching initiatives</li><li>Contribute to knowledge base and procedure documentation</li></ul>
2026-08-31T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
We are seeking a detail-oriented Sales Support Specialist to assist our sales team with administrative, operational, and customer-related tasks. This role is ideal for someone who thrives in a fast-paced environment, enjoys supporting business development efforts, and has strong communication and organizational skills. Responsibilities• Prepare sales reports, proposals, and presentations• Maintain CRM records and client data• Process orders and ensure documentation accuracy• Support client follow-ups and internal coordination
2026-09-01T00:00:00Z

Sales Support Specialist

Baltimore, MD
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-03T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary / Contract
18 - 21 USD / Hourly
We are seeking Customer Service Representatives to be a part of our team in the energy and natural resources industry, located in Middle River, Maryland. This role will require you to serve as the first point of contact for our customers, providing them with exceptional service and handling any inquiries they may have. Responsibilities:<ul><li>Handle customer inquiries professionally, providing accurate information and ensuring customer satisfaction</li><li>Utilize various computer systems and applications to gather necessary information efficiently</li><li>Collaborate with team members and other departments to resolve complex customer issues</li><li>Maintain a customer-focused approach and demonstrate empathy while addressing customer concerns</li><li>Accurately document customer interactions and update customer accounts in the system</li><li>Stay up-to-date on product knowledge, industry trends, and company policies</li><li>Meet performance metrics and quality standards set by the company</li><li>Handle a high volume of inbound calls with a positive attitude</li><li>Assist customers by providing product information and offering solutions to ensure customer satisfaction</li><li>Process customer applications and maintain accurate customer records.</li></ul>
2026-08-26T00:00:00Z

IT Support Specialist

Washington, DC
onsite
Temporary / Contract
22 - 25 USD / Hourly
Reports to: IT ManagerJob Type: Full-time | On-siteSchedule: Monday–Friday, 7:45 AM – 4:15 PM (with some flexibility as needed) Position SummaryThe IT Assistant plays a key role in supporting the daily technology operations within a dynamicPre-K–12 educational environment. This position ensures the smooth functioning of classroomand administrative technologies by providing technical support, troubleshooting devices, andassisting staff and students with their technology needs. Key Responsibilities• Provide technical support to staff, faculty, and students for hardware, software, andnetwork issues.• Troubleshoot and resolve problems with classroom devices, including Smart Boards,Windows and Mac laptops, iPads, projectors, and the school phone system.• Assist with network security, user account setup, and permission management.• Support device inventory, deployment, and asset management, including check-in/checkout systems.• Assist with technology setup for school events and presentations.• Perform regular system updates and patches to maintain performance and security.• Communicate effectively with non-technical users and provide basic training when needed.• Test new software and hardware configurations prior to full deployment.• Maintain accurate documentation of issues, resolutions, and procedures in the IT ticketingsystem.• Coordinate with third-party vendors as needed.• Provide support for school data management tasks.Requirements & Qualifications• High school diploma required; Associate’s degree in IT or related field preferred.• Basic knowledge of Windows, macOS, iOS, and Android environments.• Familiarity with Microsoft 365.
2026-08-19T00:00:00Z

Client Team Support Associate

McLean, VA
onsite
Temporary / Contract
24.7 - 28.6 USD / Hourly
We are looking for a detail-oriented Client Team Support Associate to provide high-level administrative support within a fast-paced mortgage company environment in McLean, Virginia. This Long-term Contract position is ideal for someone who is organized, responsive, and confident managing a wide range of office coordination tasks for senior leaders and client-facing teams. The role offers an opportunity to contribute to daily operations by keeping schedules, communications, documents, and travel arrangements running smoothly. Responsibilities: • Coordinate complex calendars for managing directors and executive team members, ensuring meetings and priorities are organized effectively. • Arrange business travel, including itineraries, reservations, and related logistics, while adjusting plans as needed. • Prepare, scan, file, and maintain documents and records to support accurate and efficient office operations. • Process expense reports and invoices with close attention to detail and established administrative procedures. • Provide general administrative assistance such as data entry, correspondence support, and day-to-day office coordination. • Answer inbound calls professionally, direct inquiries appropriately, and serve as a reliable point of contact for internal and external communication. • Use Microsoft Office applications, including Excel, to create reports, track information, and support team workflows.
2026-09-01T00:00:00Z