23 results for Customer Experience Specialist in Washington, DC

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Service Representative

Falls Church, VA
onsite
Temporary
22 - 23 USD / Hourly
Our company is seeking a customer-focused, detail-oriented Customer Service Representative to join our administrative and office support team. This essential role serves as the first line of contact for our clients and customers, handling inquiries with professionalism and efficiency. The ideal candidate has excellent communication skills, thrives in fast-paced environments, and is committed to delivering outstanding service. Able to work onsite Monday through Friday Responsibilities: <ul><li>Respond to customer inquiries via phone, email, and chat in a timely and courteous manner.</li><li>Resolve product or service issues by clarifying complaints, determining cause, and offering viable solutions.</li><li>Maintain detailed records of customer interactions, processing orders, forms, applications, and requests.</li><li>Collaborate with internal teams to support client satisfaction and issue resolution.</li><li>Meet established performance metrics for accuracy, handling time, and customer satisfaction.</li><li>Support other administrative duties, as needed.</li></ul>
2026-03-24T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary
19 - 19 USD / Hourly
Are you passionate about providing exceptional service and building positive relationships with customers? Join our team as a Customer Service Representative and gain the opportunity to make a real impact with one of the most in-demand roles. This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Resolve customer concerns and provide accurate information and solutions</li><li>Maintain detailed and accurate records of interactions in company systems</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve customer experiences and processes</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
Our organization is actively seeking a Customer Service Representative to join our team. This role is crucial in maintaining positive relationships with clients and ensuring that every customer interaction reflects our commitment to excellence.This is an onsite position working Monday to Friday. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat, providing accurate information and resolutions.</li><li>Maintain up-to-date knowledge of company products, services, policies, and procedures.</li><li>Handle and document customer feedback, concerns, and complaints in a courteous and timely manner.</li><li>Collaborate with internal teams to resolve complex issues and help implement service improvements.</li><li>Track and process orders, returns, account updates, and other transactions as needed.</li><li>Meet or exceed individual and team performance metrics, including customer satisfaction and response times.</li></ul>
2026-04-10T00:00:00Z

Customer Service Representative

Silver Spring, MD
onsite
Temporary
18 - 22 USD / Hourly
Position OverviewRobert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities<ul><li>Answer incoming customer calls and respond to inquiries in a professional and timely manner</li><li>Provide accurate information regarding services, policies, and account details</li><li>Document customer interactions and update records in internal systems</li><li>Resolve customer concerns or escalate issues to the appropriate department when needed</li><li>Maintain confidentiality and follow company policies and procedures</li><li>Assist with general administrative tasks and customer follow-up as required</li></ul>
2026-03-16T00:00:00Z

Customer Service Representative

Rockville, MD
onsite
Temporary
18 - 22 USD / Hourly
Robert Half is partnering with a local organization to identify a Customer Service Representative who enjoys helping others and thrives in a fast-paced environment. This role will support customers by answering questions, resolving concerns, and ensuring a positive service experience. The ideal candidate is professional, detail-oriented, and comfortable managing a high volume of calls and inquiries. Key Responsibilities• Answer incoming customer calls and respond to inquiries in a professional and timely manner• Provide accurate information regarding services, policies, and account details• Document customer interactions and update records in internal systems• Resolve customer concerns or escalate issues to the appropriate department when needed• Maintain confidentiality and follow company policies and procedures• Assist with general administrative tasks and customer follow-up as required
2026-03-16T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary
18 - 19 USD / Hourly
Are you a motivated professional looking to launch your career in a fast-paced, growth-driven environment? Our team is actively seeking a Customer Service Representative to join us ASAP! This is a fantastic opportunity for recent graduates or candidates with prior degrees who are eager for rapid advancement. Key Responsibilities:<ul><li>Provide outstanding customer support via phone, email, and chat.</li><li>Resolve customer inquiries and issues promptly and professionally.</li><li>Maintain accurate records of customer interactions.</li><li>Collaborate with team members to ensure high-quality service delivery.</li></ul>
2026-03-16T00:00:00Z

Customer Service Representative

Chantilly, VA
onsite
Temporary
18 - 19 USD / Hourly
Are you passionate about helping others and providing outstanding service? Our team is seeking a Customer Service Representative to deliver a positive experience for our clients and customers. The ideal candidate is energetic, solution-oriented, and enjoys working in a fast-paced environment with abundant opportunities for advancement and professional development within the organization.This position is ideal for individuals who are new to the workforce or have recently completed their college degree. You will be working Monday to Friday onsite. Responsibilities:<ul><li>Handle incoming customer inquiries via phone, email, and chat in a professional manner</li><li>Resolve issues, answer questions, and provide accurate information about products or services</li><li>Document customer interactions and escalate complex issues as needed</li><li>Maintain a high level of customer satisfaction and meet performance metrics</li><li>Collaborate with team members to ensure the best service possible</li></ul>
2026-03-18T00:00:00Z

Customer Service Representative

Sterling, VA
onsite
Temporary
19 - 21 USD / Hourly
We are seeking a detail-oriented Temporary Customer Representative to join our team. In this role, you will help ensure timely collection of outstanding payments, support accounts receivable operations, and maintain positive relationships with our clients. This position starts Monday 13th, 2026. You will be working Monday to Friday 8 am to 4 pm. Responsibilities:<ul><li>Contact clients to collect outstanding balances and resolve billing issues in a professional and courteous manner.</li><li>Research and reconcile account discrepancies.</li><li>Document all collection activities and maintain updated records in our system.</li><li>Collaborate with internal teams to resolve payment disputes and ensure accurate invoicing.</li><li>Escalate complex accounts as needed according to company policies.</li></ul>
2026-04-09T00:00:00Z

Medical Customer Service Representative

Baltimore, MD
onsite
Temporary
17 - 22 USD / Hourly
A healthcare organization in Baltimore is seeking an experienced Customer Service Representative with a background in public health to join their team! In this contract position, you will handle high volumes of inbound calls related to public health information, ensuring callers receive accurate guidance and are directed to appropriate resources. This contract role requires strong communication skills and a commitment to excellent customer service, with the potential for extension based on organizational needs. Responsibilities:• Manage high volumes of inbound calls from the public, providing accurate information and support.• Follow established scripts and protocols to ensure consistent communication.• Maintain a detail-oriented and courteous demeanor while addressing caller inquiries.• Ask clarifying questions to understand caller needs and minimize errors.• Direct callers to the appropriate departments or resources based on their concerns.• Accurately document call details and interactions in the system.• Protect caller confidentiality and adhere to organizational policies.• Escalate complex or urgent issues in accordance with provided guidelines.• Work collaboratively with team members to ensure smooth operations.
2026-04-10T00:00:00Z

Bilingual Customer Service Representative

Silver Spring, MD
onsite
Temporary
21 - 26 USD / Hourly
Our team is seeking a professional, detail-oriented Bilingual Customer Service Representative to support our diverse client base. In this role, you’ll use your bilingual skills in Spanish and English to provide excellent service, resolve issues efficiently, and help build long-lasting client relationships. Responsibilities:• Manage high-volume inbound calls from residents.• Assist community members with applications and navigating county systems.• Provide bilingual translations for documents and conversations.• Update and maintain resident records.• Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Service Representative

Rockville, MD
onsite
Temporary
21 - 26 USD / Hourly
Join our team as a Bilingual Customer Service Representative, where your fluency in Spanish and English will help us deliver exceptional service to a diverse customer base. This is an excellent opportunity to develop your communication skills, problem-solve on behalf of customers, and make a difference with every interaction. Responsibilities:· Manage high-volume inbound calls from residents.· Assist community members with applications and navigating county systems.· Provide bilingual translations for documents and conversations.· Update and maintain resident records.· Collaborate with internal teams to escalate cases.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Gaithersburg, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a detail-oriented and customer-focused Bilingual Customer Support Coordinator to join our team. The ideal candidate is fluent in English and Spanish and is passionate about delivering exceptional service to a diverse client base. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Silver Spring, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our growing team. In this role, you will be responsible for providing exceptional support to our clients and customers across multiple communication channels. The ideal candidate will be fluent in English and Spanish, with a passion for delivering outstanding service. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Bilingual Customer Support Coordinator

Rockville, MD
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a Bilingual Customer Support Coordinator to join our dynamic team. In this role, you will provide high-quality support to clients and customers, ensuring outstanding service delivery across multiple channels. Your ability to communicate fluently in English and a second language (such as Spanish, French, or Mandarin) will help us continue to meet and exceed customer expectations. Responsibilities:· Schedule consultations and installation appointments.· Handle inbound/outbound customer calls.· Provide bilingual support to installation teams.· Update CRM notes and manage customer files.· Resolve customer issues professionally.
2026-03-31T00:00:00Z

Call Center Representative

Chantilly, VA
onsite
Temporary
18 - 19 USD / Hourly
Join our team as a Call Center Representative and play a key role in delivering outstanding customer support. We are seeking customer-focused professionals with excellent communication skills to represent our company in a fast-paced contact center environment. Ideal for recent college graduates or individuals with at least one year of strong customer service or call center experience. Offers significant opportunities for advancement within the company. You will be working Monday to Friday onsite. Responsibilities:<ul><li>Handle a high volume of inbound and/or outbound customer calls in a professional manner.</li><li>Provide prompt, accurate, and courteous responses to customer inquiries regarding products, services, or account information.</li><li>Resolve customer issues efficiently by identifying the cause of problems, selecting and explaining the best solutions, and following up to ensure resolution.</li><li>Maintain detailed and accurate customer records in the company’s system.</li><li>Consistently meet or exceed individual and team performance metrics related to quality, productivity, and customer satisfaction.</li><li>Collaborate with team members and management to improve processes and customer experience.</li></ul>
2026-03-18T00:00:00Z

Call Center Representative

Falls Church, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking a customer-focused Call Center Representative to join our client’s team and deliver a positive customer experience. We value innovation, professionalism, and a positive work environment. You will be working onsite Monday to Friday. Responsibilities:<ul><li>Answer inbound calls and respond to customer inquiries in a professional and courteous manner.</li><li>Assist customers by providing information about products, services, and account information.</li><li>Resolve issues, escalate complex cases when necessary, and ensure customer satisfaction.</li><li>Accurately document customer interactions in the system.</li><li>Meet established performance metrics for call quality, productivity, and customer satisfaction.</li></ul>
2026-04-10T00:00:00Z

Call Center Representative

Baltimore, MD
onsite
Temporary
16 - 22 USD / Hourly
A busy contact center in the downtown Baltimore area is hiring Call Center Representatives to manage high-volume inbound calls, assist customers, and provide accurate information. Responsibilities:<ul><li>Handle incoming customer calls and document interactions</li><li>Resolve customer issues with a professional and courteous approach</li><li>Update customer accounts and follow scripted messaging</li><li>Escalate unresolved issues to supervisors as needed</li></ul>
2026-03-24T00:00:00Z

On Call Customer Service Representative

McLean, VA
onsite
Temporary
21 - 23 USD / Hourly
We are seeking motivated and reliable On-Call Customer Service Representatives to support our clients during peak business hours, special projects, and temporary staffing needs. In this role, you will provide exceptional customer support via phone, email, and chat, ensuring a positive customer experience across all interactions. Responsibilities:<ul><li>Answer inbound customer inquiries in a professional and timely manner.</li><li>Provide product, service, or account information and resolve any emerging issues.</li><li>Document all customer interactions and follow up on outstanding requests.</li><li>Escalate complex or unresolved issues to the appropriate department or supervisor.</li><li>Remain knowledgeable about assigned client policies, procedures, and systems.</li><li>Maintain a high level of professionalism, empathy, and accuracy in every interaction.</li><li>Support special projects, coverage for absences, or higher-than-normal call volumes as needed.</li></ul>
2026-04-10T00:00:00Z

Bilingual CSR – Healthcare Clinic (EMR Experience Preferred)

Rockville, MD
onsite
Temporary
20 - 24 USD / Hourly
Our client is seeking a skilled Bilingual Customer Service Representative for a busy healthcare clinic. The ideal candidate will have proven experience in customer service or front desk roles in a medical environment, as well as familiarity with Electronic Medical Record (EMR) systems. Responsibilities:· Schedule patient appointments and verify insurance.· Assist bilingual patient check‑ins and check‑outs.· Update patient information in EMR systems.· Respond to patient inquiries and route messages.· Support clinic admin with records and intake forms.
2026-03-31T00:00:00Z