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4 results for Customer Experience Specialist in Washington, DC

Customer Service Representative I

Baltimore, Maryland
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Sales Support Specialist

Rosedale, Maryland
onsite
Temporary to Hire
20.9 - 27 USD / Hourly
We are looking for a detail-oriented Sales Support Specialist to support daily sales and customer operations activities in Maryland. This role is ideal for someone who enjoys balancing customer communication, order accuracy, and hands-on coordination in a fast-moving onsite environment. The person in this role will work closely with internal teams to keep orders, deliveries, and account support running smoothly while helping strengthen long-term customer relationships. Responsibilities:• Process customer orders accurately in an Oracle-based system while verifying pricing, purchase orders, and other key transaction details.• Prepare customer pickup requests by locating and pulling items efficiently to support timely order fulfillment.• Organize delivery activity by coordinating driver schedules and helping plan accurate next-day routing.• Follow up with customers regarding shipment status, delivery confirmation, and overall service satisfaction.• Work across warehouse, shipping, logistics, production, sales, and credit teams to resolve issues and maintain smooth order flow.• Support account growth by identifying sales opportunities, recommending additional products or services, and building strong customer rapport.• Maintain precise records and update order information promptly to reduce errors and improve service reliability.• Assist with light physical tasks, including moving materials up to 25 pounds when needed in the course of order handling.
2026-09-24T00:00:00Z

Call Center Representative

Middle River, Maryland
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to join a busy service environment in Middle River, Maryland within the energy and natural resources industry. This contract opportunity with potential for a permanent role is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction. Responsibilities: • Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach. • Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions. • Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently. • Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction. • Record call details accurately and update customer information in internal systems to maintain complete account documentation. • Partner with colleagues and cross-functional teams when issues require additional research or escalation. • Consistently work toward call quality expectations, response benchmarks, and overall service standards. • Keep current on company procedures, service updates, and relevant industry information to deliver accurate support.
2026-09-25T00:00:00Z

Order Management Specialist

Herndon, Virginia
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for an Order Management Specialist to support post-sales operations and ensure customer purchase orders are processed with precision and urgency. This Long-term Contract position is based in Herndon, Virginia, and focuses on validating order details, coordinating with internal teams, and maintaining accurate records throughout the order lifecycle. The ideal candidate brings strong attention to detail, sound judgment in handling exceptions, and the ability to work confidently with sensitive business information in a fast-paced environment. Responsibilities: • Examine incoming purchase orders to confirm they match approved quote details, including term lengths, item selections, pricing, quantities, and partner relationships. • Enter orders and related product data into Salesforce with a high degree of accuracy and completeness. • Coordinate handoffs with fulfillment partners by sharing required order information and tracking progress through completion. • Update order records promptly after fulfillment activities are completed to keep system data current and reliable. • Evaluate unusual or non-standard order situations and facilitate internal approval steps based on deal terms and order attributes. • Prepare and provide proof of delivery documentation when needed to support customer requests and order closeout activities. • Support post-sales order management processes involving contract compliance, requisition validation, and approved purchasing documentation. • Assist with complex order scenarios, including multi-channel transactions and government-related purchase order workflows, when applicable.
2026-09-17T00:00:00Z