<p>We are looking for a skilled Call Center Specialist to join our team in Baltimore, Maryland. In this role, you will serve as a key point of contact for customers, resolving inquiries and ensuring a seamless experience. This is a potential contracto to hire position offering an opportunity to develop your skills while contributing to a customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls, addressing customer inquiries and concerns with professionalism.</p><p>• Utilize CRM systems and customer service software to track and manage client interactions.</p><p>• Assist customers with benefit functions and financial services, ensuring clarity and satisfaction.</p><p>• Provide accurate information on Fair Housing laws and Low-Income Tax Credit Housing (LITCH) programs.</p><p>• Collaborate with team members to resolve complex issues and deliver effective solutions.</p><p>• Maintain thorough knowledge of company policies and procedures to ensure compliance.</p><p>• Demonstrate strong communication skills to effectively handle diverse customer needs.</p><p>• Monitor call center metrics using tools such as Avaya CMS to optimize performance.</p><p>• Apply knowledge of computer programs to streamline workflows and improve efficiency.</p><p>• Uphold excellent service standards to enhance customer loyalty and satisfaction</p>
<p>We are seeking a Customer Experience Specialist to ensure customer satisfaction by providing information, troubleshooting issues, and delivering an outstanding client experience. Serve as a liaison between customers and our internal teams.</p><p><br></p><ul><li>Serve as a primary point of contact for customer inquiries by phone, email, or chat</li><li>Resolve customer issues efficiently and professionally</li><li>Log, track, and escalate tickets using CRM platforms</li><li>Provide product or service information and educate customers on offerings</li><li>Collect and document customer feedback to support service improvements</li></ul><p><br></p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p> </p><p>Responsibilities:</p><p> </p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative II to join our team in Baltimore, Maryland. In this role, you will handle inbound inquiries, assist customers with various concerns, and utilize specialized software to ensure high-quality service. This is a long-term contract position offering an excellent opportunity to grow your expertise while contributing to customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls promptly and professionally, addressing customer inquiries with accuracy.</p><p>• Guide customers through benefit functions and housing-related concerns, ensuring clarity and compliance.</p><p>• Utilize CRM and customer service software to document interactions and manage client information effectively.</p><p>• Collaborate with team members to resolve complex issues and improve service delivery.</p><p>• Maintain a strong understanding of financial services tools, including ADP, for seamless customer support.</p><p>• Work with Avaya CMS and other communication systems to enhance call center operations.</p><p>• Provide solutions to customer concerns by leveraging computer programs and problem-solving skills.</p><p>• Stay updated on policies and procedures to ensure accurate and compliant service.</p><p>• Contribute to a positive team environment by sharing insights and participating in regular training sessions.</p>
<p>We are seeking a Customer Service Representative for our location in Chantilly, Virginia. This role will be based on-site. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p>The Bilingual Spanish Customer Service Representative provides high-quality support to customers in both English and Spanish. This role involves handling inquiries, resolving issues, and delivering accurate information while maintaining a positive and professional customer experience.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, or chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Resolve customer concerns efficiently while maintaining a courteous and empathetic approach.</li><li>Document customer interactions and update records accurately in internal systems.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Maintain confidentiality and handle sensitive customer information with discretion.</li><li>Meet or exceed performance metrics related to customer satisfaction, response time, and quality standards.</li><li>Collaborate with team members and supervisors to improve service processes.</li></ul><p><br></p>
We are looking for skilled Customer Service Representatives to join our team in Baltimore, Maryland. As part of a local government initiative, you will play a crucial role in ensuring excellent service and support to the community. This is a long-term contract position that offers an opportunity to make a meaningful impact by delivering attentive and detail-oriented customer service within a call center environment.<br><br>Responsibilities:<br>• Handle incoming calls with a focus on quality, addressing inquiries and resolving concerns efficiently.<br>• Maintain accurate records of customer interactions and update relevant data entry systems.<br>• Provide clear and effective communication to assist customers with their needs and concerns.<br>• Work collaboratively within a team to meet call center performance metrics and service standards.<br>• Follow established protocols and procedures to ensure compliance with organizational policies.<br>• Offer solutions to customer issues by identifying appropriate resources and escalating complex cases when necessary.<br>• Manage call volumes effectively while maintaining a high level of customer satisfaction.<br>• Participate in training sessions and refreshers to stay updated on best practices and system changes.<br>• Contribute to a positive work environment by supporting team members and promoting a culture of excellence.<br>• Ensure all interactions are handled with confidentiality and adhere to local government regulations.
<p>We are looking for an experienced Customer Service Representative to join our team in Baltimore, Maryland. This long-term contract position is ideal for individuals passionate about delivering exceptional support and resolving customer inquiries effectively. The role involves assisting customers via inbound calls and leveraging various tools and systems to ensure a seamless service experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and resolve issues efficiently through inbound calls.</p><p>• Utilize customer service software and CRM systems to document and manage interactions.</p><p>• Provide detailed information about benefits, programs, and services to assist customers.</p><p>• Ensure compliance with Fair Housing laws and Low Income Tax Credit Housing regulations.</p><p>• Collaborate with team members to address complex customer concerns.</p><p>• Operate Avaya CMS and other call center tools to manage call flows effectively.</p><p>• Maintain accurate records and documentation using computer programs.</p><p>• Deliver clear communication and follow-up to ensure customer satisfaction.</p><p>• Assist customers with financial services inquiries in alignment with company policies.</p>
<p>Our client is in need of a detail-oriented Sales Support specialist to join their team on a contract basis in Hyattsville, Maryland. This role is ideal for someone who excels in customer service, order management, and collaboration with sales teams. You will play a key role in ensuring smooth order processing and maintaining high levels of customer satisfaction.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Process customer applications with precision.</p><p>• Update and maintain accurate customer records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Follow up with customers regarding past due payments through phone calls and emails.</p><p>• Handling mailings.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p><p><br></p>
<p>We are looking for a Sales Support Specialist to assist our client's sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Bethesda, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p><br></p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>We are looking for a motivated and detail-oriented Sales Specialist to join our team in Rockville, Maryland. The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth.</p><p>This position requires organizational skills, attention to detail, and a customer-focused attitude.</p><p>Responsibilities:</p><p>• Prepare sales reports, proposals, and presentations.</p><p>• Maintain CRM databases and update client information.</p><p>• Process sales orders and ensure accuracy in documentation.</p><p>• Coordinate communication between sales, marketing, and operations teams.</p><p>• Assist with client follow-ups and post-sale support.</p><p><br></p>
<p>The Sales Support Specialist assists the sales team with administrative and operational support to drive business growth. This position requires organizational skills, attention to detail, and a customer-focused attitude. You will join our team in Gaithersburg, Maryland.</p><p> </p><p> Responsibilities:</p><p> • Prepare sales reports, proposals, and presentations.</p><p> • Maintain CRM databases and update client information.</p><p> • Process sales orders and ensure accuracy in documentation.</p><p> • Coordinate communication between sales, marketing, and operations teams.</p><p> • Assist with client follow-ups and post-sale support.</p><p> </p><p> </p>
<p>We are offering a contract employment opportunity for a Part Time On-Call Receptionist. This position is based in Tysons Corner, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Willing to be flexible when call at the last minute to work.</p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Can work concierge support during the holiday's mornings and evenings </p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>We are offering a short-term contract employment opportunity for a On-Call Receptionist. This position is based in Reston, Virginia, you will be the first point of contact for clients, ensuring their queries are addressed, and their needs are met with utmost efficiency. Can start immediately </p><p>Responsibilities: </p><p>• Providing top-notch customer service to clients</p><p>• Managing inbound calls and addressing inquiries promptly</p><p>• Assisting with administrative tasks as needed</p><p>• Use interpersonal skills to create a welcoming and friendly environment for all visitors and staff.</p><p>• Assist in maintaining the office environment, replenishing breakroom and office supplies as needed.</p><p>• Organize and maintain files, ensuring easy accessibility and up-to-date records</p><p><br></p>
<p>Financial Aid & Admissions Support Specialist</p><p><strong>Location:</strong> Baltimore, MD </p><p><br></p><p>About the Role</p><p>A private university in Baltimore is seeking a highly organized and customer-focused <strong>Graduate Financial Aid & Admissions Support Specialist</strong>. This role provides essential support to graduate students and prospective applicants, assisting with admissions inquiries, financial aid questions, transcript processing, and general administrative tasks. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is comfortable working in a hybrid or remote setting.</p><p><br></p><p>Responsibilities</p><p><strong>Student & Applicant Support</strong></p><ul><li>Respond to phone inquiries related to graduate admissions and financial aid</li><li>Provide accurate information or route callers to appropriate team members</li><li>Document and relay messages as needed</li></ul><p><strong>Email & Communication Management</strong></p><ul><li>Monitor and respond to inquiries in the Graduate Admissions email inbox (CRM platform such as Slate)</li><li>Assign and update applicant records and route emails to recruiters or team members</li><li>Manage the Graduate Financial Aid Outlook inbox</li><li>Respond to routine questions and escalate complex cases to financial aid leadership</li></ul><p><strong>Transcript & Record Processing</strong></p><ul><li>Process and match incoming transcripts to student/applicant records</li><li>Work with third-party transcript services (e.g., Parchment, National Student Clearinghouse)</li><li>Coordinate with the Registrar’s Office to obtain institutional transcripts</li></ul><p><strong>Administrative & Project Support</strong></p><ul><li>Conduct research for special projects as assigned by academic leadership</li><li>Assist with event planning logistics, including catering, room reservations, and transportation</li></ul><p><strong>Financial Aid Processing Support</strong></p><ul><li>Process Graduate Direct Loan information sheets</li><li>Coordinate tasks with Graduate Financial Aid leadership as needed</li></ul><p><br></p><p><br></p>
<p>Our client a cutting-edge publicly traded company in Montgomery County is looking for an experienced Senior Payroll Specialist with expertise in full cycle, ,multi-state payroll. In this newly created role, you will act as a strategic partner to teams across Human Resources and Finance. This position requires a deep understanding of payroll with strong analytical and communication skills to guide decision-making within the organization.</p><p><br></p><ul><li>Validate and audit employee data updates flowing into the payroll platform to ensure accuracy and completeness</li><li>Coordinate the timely submission and approval of employee time records, following up with employees and managers as needed</li><li>Manage a shared payroll inbox, addressing questions and requests within established service-level timelines</li><li>Investigate, troubleshoot, and resolve payroll discrepancies and inquiries with a high degree of accuracy and urgency</li><li>Administer wage garnishments and related support orders in compliance with applicable requirements</li><li>Maintain well-organized and up-to-date payroll documentation and records</li><li>Compute, reconcile, and process retroactive and advance payroll adjustments as necessary</li><li>Review payroll system integrations and interfaces, identifying and resolving errors on scheduled processing days</li><li>Prepare and distribute payroll-related reports and data summaries for internal partners upon request</li><li>Perform additional payroll-related responsibilities as assigned</li></ul>
<p>We are looking for an Accounts Receivable Specialist to join our team in Columbia, Maryland. In this role, you will manage billing processes, collections, and invoicing while supporting the financial operations of the company. This role sits on site full-time Monday-Friday and offers strong benefits and ability to be cross-trained in other areas. </p><p><br></p><p>Responsibilities:</p><p>• Process and manage accounts receivable tasks, including billing and invoicing customers accurately.</p><p>• Follow up on outstanding payments and handle collections when necessary to ensure timely cash flow.</p><p>• Assist in filing sales taxes and ensuring compliance with regulatory requirements.</p><p>• Support the Controller with special projects as needed.</p><p>• Collaborate with internal teams to streamline financial operations and maintain accurate records.</p><p>• Utilize QuickBooks for accounting tasks and reporting, if applicable.</p><p>• Build strong relationships with customers to address payment inquiries and concerns.</p><p>• Monitor and reconcile accounts to ensure accuracy in financial data</p>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Alexandria, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring seamless communication and a welcoming environment. This position is ideal for someone with excellent organizational skills and a passion for delivering outstanding customer service.<br><br>Responsibilities:<br>• Greet visitors warmly and direct them to the appropriate personnel or department.<br>• Manage a multi-line phone system, answering and transferring calls efficiently.<br>• Handle incoming calls, providing accurate information and addressing inquiries.<br>• Maintain a clean and organized reception area to uphold a detail-oriented image.<br>• Assist with administrative tasks such as scheduling appointments and updating records.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Provide courteous and timely responses to both internal and external communications.<br>• Monitor and manage switchboard operations for lines ranging from 1 to 10.<br>• Support part-time receptionist duties as needed to maintain coverage.<br>• Uphold confidentiality and a high standard of conduct in all interactions.
<p>Robert Half has a new direct-hire opportunity for a Medical Accounts Receivable and Billing Specialist. This role will support a growing department. Our client offers great work-life balance and ability to work in a fast-paced environment where your work will make a big impact. This position sits on-site full-time Monday-Friday.</p><p><br></p><ul><li>Responsible for billing and coding</li><li>Collecting on past due balances</li><li>Insurance company follow-up</li><li>Maintain up to date information from insurance companies and customers</li><li>Reduce AR aging</li><li>Special project as assigned</li><li>Provide and obtain necessary documentation as needed</li></ul><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist to join our team in Sterling, Virginia. This contract position offers an excellent opportunity for an individual with strong communication and organizational skills to contribute to a dynamic workplace. The ideal candidate will have experience managing multi-line phone systems and a welcoming demeanor to ensure smooth interactions with clients and visitors. You will be working one day a week, every Monday from 9 am to 6pm onsite at a dealership.</p><p><br></p><p>Responsibilities:</p><p>• Manage and operate a multi-line phone system to ensure calls are answered promptly and efficiently.</p><p>• Provide a welcoming environment for visitors and clients.</p><p>• Handle incoming calls courteously, providing accurate information or transferring calls as necessary.</p><p>• Maintain a clean and organized reception area to create a positive first impression.</p><p>• Assist with basic administrative duties such as filing, data entry, and scheduling appointments.</p><p>• Ensure messages are accurately recorded and delivered to the intended recipients.</p><p>• Collaborate with team members to support office operations and streamline communication.</p><p>• Perform part-time receptionist duties as required, ensuring flexibility and adaptability to business needs.</p><p>• Provide excellent customer service to enhance the overall client experience.</p>
<p>We are seeking an organized and customer-focused Receptionist who is fluent in both English and Spanish. This role is responsible for creating a positive first impression for all visitors and providing exceptional administrative support to ensure smooth daily operations.</p><p>Job Summary</p><p>The Bilingual Receptionist serves as the first point of contact for patients and visitors in a healthcare setting. This role requires excellent customer service, professionalism, and the ability to communicate fluently in both English and Spanish while supporting front-desk operations and EMR workflows.</p><p>Responsibilities</p><p>• Greet and check in patients professionally in English and Spanish</p><p>• Answer and route incoming calls; respond to general inquiries</p><p>• Verify patient demographics, insurance, and consent forms</p><p>• Schedule, confirm, and update appointments in Athena or other EMR systems</p><p>• Collect copays and process basic payments as required</p><p>• Maintain organized front-desk and waiting areas</p><p>• Ensure confidentiality and compliance with HIPAA guidelines</p><p><br></p>
<p>We are looking for a detail-oriented and friendly Receptionist for a contract position in Hyattsville, Maryland. In this role, you will play a key part in ensuring smooth daily operations by managing front desk responsibilities while providing exceptional customer service. This position requires strong organizational skills and the ability to handle multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet visitors and clients in a professional and friendly manner</p><p>• Answer and route incoming phone calls and emails</p><p>• Schedule appointments and manage calendars as needed</p><p>• Maintain front desk organization and common areas</p><p>• Perform basic administrative tasks such as data entry, filing, and document preparation</p><p>• Receive and distribute mail and deliveries</p><p>• Ensure confidentiality of sensitive information</p><p><br></p>
