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45 results for It Field Support Technician in Warren, NJ

Senior Automation Engineer
  • Hoboken, NJ
  • onsite
  • Contract / Temporary to Hire
  • 47.50 - 55.00 USD / Hourly
  • Design, build, and maintain scalable test automation frameworks using tools such as Playwright, Appium, Selenium, Cypress, and others. Collaborate with cross-functional teams to define test strategies and ensure comprehensive test coverage. Develop and maintain automated test scripts in Java, JavaScript, and C#. Integrate automated tests into CI/CD pipelines to support continuous delivery. Analyze test results, identify root causes, and drive resolution of issues. Mentor and support entry level engineers, fostering a culture of continuous learning and improvement. Communicate effectively with stakeholders to report progress, risks, and quality metrics. Solid Manual testing skills. Ability to understand and articulate complicated requirements for test case creation.
  • 2026-02-09T16:53:44Z
PeopleSoft/SAP
  • Madison, NJ
  • onsite
  • Contract / Temporary to Hire
  • 59.38 - 68.75 USD / Hourly
  • <p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
  • 2026-02-09T16:48:40Z
Help Desk Analyst
  • Princeton, NJ
  • onsite
  • Permanent
  • 50000.00 - 55000.00 USD / Yearly
  • <p>We are offering an exciting opportunity for a Help Desk Analyst in New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support</p><p>• Performing basic Active Directory tasks including password resets and permission updates</p><p>• Assisting with basic VM troubleshooting and resetting virtual machines</p><p>• Providing hands-on support to resolve technical problems efficiently</p><p>• Supporting and training users on IT-related issues and best practices</p><p>• Maintaining records of system configurations, troubleshooting steps, and IT procedures</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support</p><p>• Managing computer hardware and configuration management</p><p>• Deploying and maintaining Mac Computers and other devices.</p>
  • 2026-01-26T20:13:41Z
Help Desk Analyst I
  • Jenkintown, PA
  • onsite
  • Contract / Temporary to Hire
  • - USD / Hourly
  • We are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.<br><br>Responsibilities:<br>• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.<br>• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.<br>• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.<br>• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.<br>• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.<br>• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.<br>• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.<br>• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.<br>• Collaborate with team members to ensure consistent and reliable IT support for all users.
  • 2026-01-22T15:34:06Z
L2 Helpdesk Engineer
  • New York, NY
  • onsite
  • Permanent
  • 80000.00 - 110000.00 USD / Yearly
  • We are looking for an experienced Level 2 Helpdesk Engineer to join our dynamic team in New York, New York. In this role, you will provide advanced technical support, troubleshoot complex issues, and ensure smooth operations across various IT environments. This position is ideal for professionals who excel in problem-solving and are passionate about delivering exceptional service in a fast-paced, hands-on environment.<br><br>Responsibilities:<br>• Provide Level 2 technical support to diagnose and resolve complex IT issues across infrastructure, cloud services, and endpoint management.<br>• Troubleshoot and manage Microsoft 365 applications, including Exchange Online, Teams, SharePoint, and OneDrive.<br>• Administer Windows Server and Windows OS environments, ensuring optimal performance and reliability.<br>• Support VMware vSphere and vCenter environments, including setup and maintenance.<br>• Design and implement Azure and hybrid cloud solutions to meet client needs.<br>• Utilize PowerShell to automate tasks and streamline IT operations.<br>• Deploy and manage endpoint solutions using Microsoft Intune and Windows Autopilot.<br>• Collaborate with Level 1 engineers to provide guidance and mentorship.<br>• Maintain detailed documentation of processes, solutions, and technical standards.<br>• Participate in root cause analysis and implement long-term fixes to recurring issues.
  • 2026-01-22T15:34:06Z
Software Engineer
  • Peekskill, NY
  • remote
  • Permanent
  • 141813.00 - 177266.00 USD / Yearly
  • We are looking for a skilled Sr. Software Engineer to join our team in Peekskill, New York. In this role, you will leverage your expertise in data analysis and business intelligence tools to drive actionable insights and support organizational goals. The ideal candidate will be detail-oriented, adept at multitasking, and capable of working independently while delivering high-quality results.<br><br>Responsibilities:<br>• Analyze and interpret complex datasets from multiple sources, including claims data and electronic health records, to identify trends and actionable insights.<br>• Develop and document technical specifications, training materials, and provide ongoing system support to ensure sustainability.<br>• Apply actuarial concepts to evaluate risk contracts, focusing on areas such as cost of care, disease management, and quality measures.<br>• Transform datasets through quantitative and qualitative analysis to uncover patterns and predict outcomes that optimize health and financial performance.<br>• Communicate findings effectively across teams and stakeholders, using both verbal and visual presentations.<br>• Design and implement data-driven strategies to identify opportunities, mitigate risks, and meet client-specific needs.<br>• Collaborate with IT teams to address data quality issues and enhance the reliability of datasets.<br>• Assess contract performance against financial metrics and patient satisfaction indicators.<br>• Maintain organized workflows and ensure timely delivery of projects while paying attention to detail.
  • 2026-01-26T21:53:40Z
EDI Specialist
  • Garden City, NY
  • remote
  • Temporary
  • 25.00 - 30.00 USD / Hourly
  • <p>A growing company in Garden City is seeking a EDI Specialist to join their team on a temporary to permanent basis. This is a great mixed role for someone who likes having variety in their day. You’ll split your time between EDI/portal work and basic Accounts Payable, with a stable schedule and strong conversion potential. </p><p><br></p><p>What you’ll be doing</p><p><br></p><ul><li>70% EDI / Portal Support (Large Companies like Walmart etc.)</li><li>Monitor and manage EDI transactions (orders, invoices, acknowledgements)</li><li>Troubleshoot exceptions, mismatches, and workflow issues</li><li>Coordinate with internal teams and customers/vendors to keep orders flowing smoothly</li><li>30% Accounts Payable</li><li>Enter and code invoices</li><li>Support approvals and invoice tracking</li><li>General AP processing and organization</li></ul><p><br></p><p><br></p>
  • 2026-01-23T22:58:53Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Temporary
  • 23.75 - 27.50 USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. In this long-term contract position, you will play a vital role in providing exceptional IT support to ensure smooth operations for local and remote workstations. This is an onsite role requiring your presence five days a week.<br><br>Responsibilities:<br>• Deliver prompt and efficient IT support to address technical issues and minimize disruption.<br>• Manage and respond to incoming support tickets through the Service Desk system.<br>• Prioritize and resolve tickets systematically, ensuring urgent matters are handled first.<br>• Adjust configurations, utilities, and software settings for both local and remote systems.<br>• Maintain clear and detailed documentation of IT processes and resolution methods.<br>• Collaborate on special projects to enhance IT services and infrastructure.
  • 2026-02-04T15:28:44Z
Cloud Security Engineer
  • New York, NY
  • onsite
  • Permanent
  • 140000.00 - 160000.00 USD / Yearly
  • We are looking for an experienced Cloud Security Engineer to join our team in New York, New York. In this role, you will play a critical part in safeguarding cloud-based infrastructure by deploying, managing, and maintaining security tools and solutions. You will proactively monitor systems for threats, respond to incidents, and collaborate with stakeholders to enhance the overall security posture of cloud environments.<br><br>Responsibilities:<br>• Install, configure, and maintain advanced security solutions to protect cloud-based systems and networks.<br>• Monitor infrastructure to detect and respond to unusual activities, intrusions, or security breaches.<br>• Conduct thorough investigations of security alerts and incidents, ensuring timely and effective resolutions.<br>• Perform risk assessments and vulnerability scans, recommending strategies to mitigate potential threats.<br>• Collaborate with teams to implement and manage security tools tailored to cloud environments.<br>• Develop and enforce policies, procedures, and guidelines to ensure compliance with security standards.<br>• Stay updated on emerging threats and vulnerabilities, adapting security measures as needed.<br>• Create detailed reports and documentation on incidents, findings, and recommendations for stakeholders.<br>• Conduct audits and reviews of cloud infrastructure to identify and address security gaps.<br>• Support compliance initiatives and ensure adherence to industry regulations and standards.
  • 2026-02-11T14:18:41Z
Desktop Support Analyst
  • Princeton, NJ
  • onsite
  • Permanent
  • 85000.00 - 100000.00 USD / Yearly
  • <p>We are seeking a Desktop Support Analyst for our pharmaceutical operations in New Jersey, United States. As a Desktop Support Analyst, you will be responsible for a range of tasks related to Environmental, Health, and Safety (EHS) programs and activities. You will ensure that we meet all government and regulatory requirements, manage safety training records, and contribute to our continuous improvement strategies.</p><p><br></p><p>Responsibilities</p><p>• Evaluating EHS programs and activities to ensure compliance with all relevant government and regulatory requirements.</p><p>• Monitoring, reporting, and resolving any environmental, health, and safety issues that arise.</p><p>• Coordinating corrective and preventive actions to address safety concerns within the workplace.</p><p>• Developing and implementing EHS policies, standards, guidelines, and programs that support our continuous improvement strategies.</p><p>• Administering the environmental, health, and safety audit program, including aspects of industrial hygiene.</p><p>• Managing the Personal Protective Equipment (PPE) and Good Manufacturing Practice (GMP) programs, which includes overseeing PPE and GMP supplies.</p><p>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management skills to ensure smooth operations.</p><p>• Developing safety and environmental campaigns, communications, and recognitions that align with our business strategies.</p><p>• Owning the site's Behavioral-Based Safety Observations Program, including employee training, logging and tracking observations, and reporting progress to leadership.</p><p>• Supporting our broader sustainability strategy to ensure the site meets company objectives.</p>
  • 2026-01-26T20:13:41Z
Desktop Support Analyst
  • New York, NY
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
  • 2026-01-22T15:34:06Z
Technical Support Specialist
  • Cranbury, NJ
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • <p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
  • 2026-01-08T14:58:58Z
Technical Project Manager
  • Jersey City, NJ
  • remote
  • Contract / Temporary to Hire
  • 60.00 - 65.00 USD / Hourly
  • <p><strong>Role Summary</strong></p><p>As a Technical Project Manager focused on data and AWS cloud, you will lead the planning, execution, and delivery of engineering efforts involving data infrastructure, data platforms, analytics, and cloud services. You will partner with data engineering, analytics, DevOps, product, security, and business stakeholders to deliver on key strategic initiatives. You are comfortable navigating ambiguity, managing dependencies across teams, and ensuring alignment between technical direction and business priorities.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead end-to-end technical projects pertaining to AWS cloud, data platforms, data pipelines, ETL/ELT, analytics, and reporting.</li><li>Define project scope, objectives, success criteria, deliverables, and timelines in collaboration with stakeholders.</li><li>Create and maintain detailed project plans, roadmaps, dependency maps, risk & mitigation plans, status reports, and communication plans.</li><li>Track and monitor project progress, managing changes to scope, schedule, and resources.</li><li>Facilitate agile ceremonies (e.g., sprint planning, standups, retrospectives) or hybrid methodologies as appropriate.</li><li>Serve as the bridge between technical teams (data engineering, DevOps, platform, security) and business stakeholders (product, analytics, operations).</li><li>Identify technical and organizational risks, escalate when needed, propose mitigation or contingency plans.</li><li>Drive architectural and design discussions, ensure technical feasibility, tradeoff assessments, and alignment with cloud best practices.</li><li>Oversee vendor, third-party, or external partner integrations and workstreams.</li><li>Ensure compliance, security, governance, and operational readiness (e.g., data privacy, logging, monitoring, SLA) are baked into deliverables.</li><li>Conduct post-implementation reviews, lessons learned, and process improvements.</li><li>Present regularly to senior leadership on project status, challenges, KPIs, and outcomes.</li></ul>
  • 2026-02-09T16:53:44Z
Controller
  • New Rochelle, NY
  • onsite
  • Permanent
  • 125000.00 - 175000.00 USD / Yearly
  • <p>We are looking for an experienced Controller to oversee and enhance financial operations for our organization. This role requires an individual with a strong background in accounting, financial reporting, and team leadership. The ideal candidate will play a critical role in ensuring compliance, maintaining internal controls, and supporting strategic financial decisions.</p><p><br></p><p><strong><u>Ideal background is someone who has their CPA, tech savvy, good supervisory skills, yet very hands on. Experience with multi-entity, lease accounting (ASC 842) and recurring revenue, are borderline must haves.</u></strong></p><p><br></p><p><strong><u>If you have your CPA and fit that profile, send your resume to me at joe.ciavardini@roberthalf</u></strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee daily accounting operations, including general ledger management, payroll processing, banking activities, and reconciliation of accounts.</p><p>• Establish and maintain robust internal controls to safeguard company assets and ensure accurate financial reporting.</p><p>• Coordinate and manage external audits, ensuring compliance with high-quality standards and regulatory requirements.</p><p>• Prepare timely and precise financial statements, supporting both internal and external reporting needs.</p><p>• Collaborate with leadership to develop budgets, financial forecasts, and strategic plans.</p><p>• Conduct in-depth financial analysis to highlight trends, variances, and opportunities for improvement.</p><p>• Manage cash flow to optimize liquidity and capital costs, ensuring financial stability.</p><p>• Facilitate operational efficiency by implementing advanced accounting and finance systems.</p><p>• Lead and mentor the accounting team, fostering a culture of performance and risk management.</p><p>• Provide transactional and operational support for various initiatives, including mergers, acquisitions, and refinancing efforts</p>
  • 2026-01-16T19:08:51Z
Help Desk/Desktop Support Analyst
  • Hoboken, NJ
  • onsite
  • Temporary
  • 23.75 - 27.50 USD / Hourly
  • We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Hoboken, New Jersey. In this role, you will provide hands-on technical assistance to faculty, staff, and end users, ensuring smooth computing operations and resolving issues with a focus on excellent customer service. This is a long-term contract position that requires a proactive problem solver with strong technical knowledge and outstanding communication skills.<br><br>Responsibilities:<br>• Provide comprehensive Level 1 and Level 2 technical support to faculty, staff, and end users, addressing hardware, software, and connectivity issues.<br>• Manage and prioritize support requests using Freshservice, ensuring timely and accurate resolution.<br>• Troubleshoot and resolve issues across Windows and Mac environments, including remote access and connectivity challenges.<br>• Set up and maintain peripherals, assist with equipment disconnects/reconnects, and support device-related concerns.<br>• Configure and manage devices and endpoints using Microsoft Intune to ensure optimal performance.<br>• Escalate complex technical issues following established procedures to ensure swift resolution.<br>• Maintain detailed and accurate documentation of support activities and ticket updates.<br>• Deliver customer-focused assistance with attention to detail, efficiency, and reliability.
  • 2026-02-09T17:04:08Z
Content Strategist
  • Danboro, PA
  • onsite
  • Permanent
  • 120000.00 - 130000.00 USD / Yearly
  • <p><strong>About PennEngineering</strong></p><p>At PennEngineering, we innovate, collaborate, and engineer solutions that help shape the future of manufacturing. We believe diversity, equity, and belonging are essential to building strong teams and better products. Our culture is welcoming, respectful, and inclusive—offering meaningful opportunities for professional growth and impact.</p><p>Join us as we build the future of <strong>Manufacturing and Engineering</strong>.</p><p><br></p><p><strong>Position Summary</strong></p><p>PennEngineering is seeking an experienced <strong>Content Strategist with hands-on manufacturing or engineering industry experience</strong> to join our Marketing Team. This role requires a strategic, execution-focused content leader who understands how search is evolving—and how to structure content that performs across <strong>traditional search engines, AI-powered discovery tools, and buyer-driven research channels</strong>.</p><p>The ideal candidate brings <strong>real-world manufacturing knowledge</strong>, enabling them to translate complex technical concepts into clear, credible, and discoverable content that supports demand generation, sales enablement, and brand growth.</p><p><br></p><p><strong>What You Will Do</strong></p><p><strong>Lead Content Strategy & Planning</strong></p><ul><li>Own and execute a comprehensive content strategy aligned with business objectives, full-funnel marketing, and sales enablement goals</li><li>Develop solution-oriented storytelling that connects PennEngineering’s manufacturing products and services to real customer challenges</li><li>Build and manage an integrated <strong>content roadmap and editorial calendar</strong> across web, landing pages, social media, and sales materials</li><li>Partner with product marketing, demand generation, sales, and engineering teams to identify content gaps and prioritize high-impact topics</li><li>Establish messaging frameworks and content standards that ensure brand consistency across channels</li></ul><p><br></p><p><strong>Create & Optimize Content for Search & AI Discovery</strong></p><ul><li>Develop <strong>AEO (Answer Engine Optimization)</strong> content that directly addresses high-intent buyer and engineer questions</li><li>Create and guide production of white papers, case studies, technical articles, landing pages, video scripts, and multimedia assets</li><li>Structure content using SEO best practices, schema-aligned formats, and modular approaches that improve visibility and citation in AI tools</li><li>Optimize content to perform across <strong>Google Search, AI assistants, and emerging discovery platforms</strong></li><li>Experiment with new AI-powered search and content distribution tools to extend reach and engagement</li></ul><p><br></p><p><strong>Hands-On Content Development</strong></p><ul><li>Write and edit content in-house, reducing reliance on agencies</li><li>Collaborate on written communications, video scripting, and digital experiences for web and live delivery</li><li>Translate complex engineering and manufacturing concepts into clear, compelling, customer-focused narratives</li></ul><p><br></p><p><br></p>
  • 2026-01-27T13:48:46Z
Help Desk Analyst
  • Springfield, NJ
  • onsite
  • Temporary
  • 25.65 - 29.70 USD / Hourly
  • We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
  • 2026-02-09T16:53:44Z
SecOps Manager
  • Bensalem, PA
  • onsite
  • Permanent
  • 120000.00 - 140000.00 USD / Yearly
  • We are seeking an experienced and dynamic SecOps Manager with a strong hardware architecture background to oversee and engineer all aspects of PFFCU’s Security and Networking systems. This position offers the opportunity to drive the strategy and implementation of advanced InfoSec infrastructure while mentoring a highly skilled team and collaborating with business leaders and vendors. •Key Responsibilities: Architect and manage PFFCU Security and Networking systems, including hardware, software, and cloud solutions. Oversee performance, tuning, and ongoing maintenance of security infrastructure to ensure peak reliability and security. Direct the implementation and review of security controls, protocols, and audits throughout all InfoSec infrastructure. Proactively recommend, review, and conduct hardening and audit practices across all PFFCU infrastructure. Lead regular review and maintenance of daily operational jobs. Maintain, configure, and update InfoSec systems to meet demanding security, reliability, and performance goals. Monitor and analyze system capacity and performance, identifying needs for upgrades and expansions. Assist in creating and managing budgets and business plans for the InfoSec area. Resolve complex InfoSec infrastructure problems at all levels, document root cause analysis, and implement corrective actions. Document and diagram current security architecture and future expansion plans through thorough analysis. Mentor and foster detail oriented growth among IT and SecOps staff, building a cohesive and high-performing team. Collaborate with third-party vendors and internal business units to facilitate rapid issue resolution and project delivery. Develop a strong understanding of PFFCU’s business operations and interface with end users to support organizational needs. Perform comprehensive system analysis for all hardware/software modifications, vendor releases, patches, and user-requested changes. Revise and update departmental procedures and protocols relating to InfoSec infrastructure, including scheduling and maintenance. Design, document, and implement processes to ensure high availability of all systems, taking direct control during production incidents. Work closely with the SVP IT to set departmental priorities and deliver on project timelines. Engage external contractors as needed, ensuring technical expertise and timely project completion. Fulfill other duties as assigned by the SVP IT.
  • 2026-02-04T17:21:55Z
Help Desk Analyst
  • New York, NY
  • onsite
  • Permanent
  • 70000.00 - 90000.00 USD / Yearly
  • We are looking for a skilled Help Desk Analyst to provide exceptional technical support and ensure smooth IT operations for our team. This role involves addressing hardware and software issues, maintaining system functionality, and supporting staff with technology-related needs. The ideal candidate thrives in a fast-paced environment, demonstrates strong problem-solving skills, and has a proactive approach to customer support.<br><br>Responsibilities:<br>• Deliver comprehensive technical support for Windows PCs, Microsoft Office applications, Zoom, Slack, and secure file transfer systems.<br>• Ensure seamless functionality during scheduled meetings by proactively managing room technology and resolving interruptions.<br>• Diagnose and resolve a range of IT issues, including hardware failures, software errors, connectivity challenges, and access problems.<br>• Track and manage IT support requests using a ticketing system, escalating complex issues when necessary.<br>• Assist with system installations, upgrades, and updates while contributing to IT-related projects.<br>• Uphold security protocols and compliance standards when handling sensitive files and confidential information.<br>• Provide training and guidance to employees on commonly used IT tools and applications.<br>• Collaborate with remote IT teams to support cross-office initiatives and system-wide projects.
  • 2026-01-15T16:43:51Z
Help Desk Analyst
  • Princeton, NJ
  • onsite
  • Permanent
  • 55000.00 - 60000.00 USD / Yearly
  • We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
  • 2026-01-26T20:13:41Z
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