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2 results for Customer Service Representative in Wappingers Falls, NY
- Mahwah, NJ
- onsite
- Temporary to Hire
- 21.85 - 25.3 USD / Hourly
- We are looking for a Customer Service Representative to support parts-related technical inquiries for the dealer network and internal teams in New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys combining customer service with problem-solving in a fast-paced call center setting. The person in this role will serve as a key point of contact for technical questions, order-related concerns, and product investigation follow-up while maintaining accurate documentation and a high-quality customer experience.<br><br>Responsibilities:<br>• Respond to inbound inquiries from dealers and internal stakeholders regarding parts, providing clear and timely technical support.<br>• Manage product inspection cases for the North American market from initial intake through final resolution, coordinating with warehouse and support teams to ensure closure.<br>• Track newly released parts and confirm correct application details to help maintain accurate support guidance.<br>• Examine parts-related communications and technical notices when requested to help verify accuracy and relevance.<br>• Record customer interactions, requests, and outcomes in the designated call tracking system to support visibility and follow-up.<br>• Prepare and maintain recurring operational reports on a daily, weekly, and monthly basis.<br>• Partner with internal teams, including special order support, to resolve complex parts questions and service issues efficiently.<br>• Participate in training, coaching, safety activities, and continuous improvement efforts that support team performance and service quality.
- 2026-06-19T00:00:00Z
- Mahwah, NJ
- onsite
- Temporary to Hire
- 21.85 - 25.3 USD / Hourly
- We are looking for a Customer Service Representative to join a technical support team serving the dealer network and internal partners in New Jersey. This contract-to-permanent opportunity is ideal for someone who combines strong customer service skills with the ability to handle parts-related questions in a fast-paced call center environment. The person in this role will provide accurate guidance, manage issue resolution from intake through follow-up, and contribute to a high standard of service through consistent communication and attention to detail.<br><br>Responsibilities:<br>• Respond to technical parts inquiries from dealership contacts and internal teams, delivering clear and timely support by phone and through case follow-up.<br>• Manage product inspection requests for the North American market, coordinating with warehouse teams and communicating updates through final resolution.<br>• Track newly released parts and confirm correct usage or application information to support accurate guidance for customers.<br>• Review parts-related communications and reference materials to help ensure technical information is correct and up to date.<br>• Record customer interactions and issue details in the current call logging system to maintain accurate service documentation.<br>• Prepare and maintain recurring daily, weekly, and monthly reports to support team visibility and operational tracking.<br>• Participate in training, coaching, safety activities, and continuous improvement efforts aligned with team standards and lean practices.<br>• Maintain a thorough and attentive approach in all interactions, protect confidential information, and support additional service-related tasks as needed.
- 2026-06-19T00:00:00Z