<p>We are looking for a dedicated Customer Service Representative to join our team in Elmsford, New York. In this long-term contract position, you will serve as the first point of contact for our customers, ensuring their inquiries and concerns are handled promptly and professionally.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer inquiries via phone and email in a timely and courteous manner.</p><p>• Process customer orders accurately, ensuring all details are entered correctly into the system.</p><p>• Handle both inbound and outbound calls to address customer needs and provide solutions.</p><p>• Collaborate with team members to resolve customer issues and provide updates.</p><p>• Maintain detailed and organized records of customer interactions and transactions.</p><p>• Provide support for seasonal sales activities and promotions.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p><p>• Assist in identifying opportunities to improve customer service processes and efficiency.</p><p>• Work occasional Saturdays, with a weekday off in exchange, as part of the schedule.</p><p>• Adapt to changes in workflows and processes to meet business needs efficiently.</p>