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1 result for Customer Service Representative in Wappingers Falls, NY
- Montvale, NJ
- onsite
- Temporary
- 30.4 - 35.2 USD / Hourly
- <p>We are looking for an experienced Senior Customer Service Representative to join our team near Montvale, New Jersey. In this long-term contract position, you will play a vital role in ensuring seamless communication between customers, servicing dealers, field teams, and internal departments. This opportunity is ideal for someone who thrives in fast-paced environments and is committed to delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming service requests by receiving, prioritizing, and dispatching them to servicing dealers.</p><p>• Monitor technician progress and provide updates to customers regarding job status and estimated times of arrival.</p><p>• Communicate detailed job information, special instructions, and service requirements to servicing dealers promptly and accurately.</p><p>• Maintain thorough records, including dispatch times, service notes, ETAs, and job completion logs.</p><p>• Coordinate follow-up visits, required parts, or additional support for jobs that require multiple service steps.</p><p>• Ensure dispatch decisions align with service-level agreements and response-time standards.</p><p>• Handle customer inquiries about service requests, schedules, and status updates with professionalism and efficiency.</p><p>• Create and update service orders using relevant dispatching software to keep operations organized.</p><p>• Utilize troubleshooting resources to gather necessary job information and resolve issues effectively.</p><p>• Act as the central communication point between customers, field teams, and internal departments to ensure smooth operations.</p>
- 2026-03-27T00:00:00Z