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3 results for Customer Service Representative in Wappingers Falls, NY
- Teaneck, NJ
- onsite
- Temporary / Contract
- 25.175 - 29.15 USD / Hourly
- <p>We are looking for a Customer Service Representative to join a team supporting customers in New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys resolving billing and payment questions, guiding customers through online account tools, and delivering a detail-oriented service experience. The person in this role will work closely with cross-functional partners while helping customers understand payment options, account activity, and issue resolution. Success in this position requires clear communication, sound judgment, and the ability to manage a high volume of customer interactions with accuracy and care.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers with using the payment portal, including completing online payments and setting up recurring payment options.</p><p>• Respond to billing and payment-related inquiries by researching issues, clarifying account details, and providing timely resolutions.</p><p>• Support customers during the move from one billing system to the other explaining updates and answering process-related questions.</p><p>• Investigate payment discrepancies, reconciliation questions, and credit-related concerns, escalating complex matters when appropriate.</p><p>• Maintain thorough and accurate records of customer conversations, account changes, and follow-up actions in internal systems.</p><p>• Partner with teams across Financial Services, Billing, Credit, Sales, Operations, and Customer Experience to address customer needs effectively.</p><p>• Manage challenging customer interactions with care, empathy, and a strong focus on problem solving.</p><p>• Identify recurring service issues or process gaps and share observations with management to support continuous improvement.</p>
- 2026-08-21T00:00:00Z
- Mahwah, NJ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.</p><p>• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.</p><p>• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.</p><p>• Review order information for accuracy and resolve discrepancies before processing to prevent delays.</p><p>• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.</p><p>• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes</p>
- 2026-08-28T00:00:00Z
- Shelton, CT
- onsite
- Temporary / Contract
- 16.625 - 19.25 USD / Hourly
- Job Description: We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing excellent patient support. <br> Key Responsibilities: Answer and manage incoming calls for four medical offices in a centralized call center setting Assist patients with appointment scheduling, prescription refill requests, and referral coordination Provide detail oriented, courteous, and efficient customer service over the phone Accurately document patient information and call details in the EMR system Route messages and requests to the appropriate clinical or administrative staff Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards Support office operations by ensuring timely follow-up and resolution of patient inquiries Top 3 Must-Haves: Prior call center experience Previous medical administrative experience Experience with EPIC or another EMR system Preferred Qualifications: Strong phone presence and customer service skills Ability to multitask in a high-volume environment Experience handling medical office workflows, including referrals, scheduling, and prescription requests Familiarity with patient access and scheduling functions (Source: Q1 2026_The Demand for Skilled Talent.pdf) Knowledge of Epic or other EMR platforms (Source: Q1 2026_The Demand for Skilled Talent.pdf) Why Join This Opportunity: This is a great opportunity for someone with healthcare customer service experience who enjoys helping patients and thrives in a team-oriented, fast-paced environment.
- 2026-08-25T00:00:00Z