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3 results for Customer Service Representative in Wappingers Falls, NY
- Teaneck, NJ
- onsite
- Temporary / Contract
- 25.175 - 29.15 USD / Hourly
- We are looking for customer-focused professionals to join a Long-term Contract opportunity in Teaneck, New Jersey as Customer Service Representatives. In this role, you will support customers with billing and payment-related questions, provide guidance on digital payment tools, and deliver a high standard of service across every interaction. This position is well suited for individuals who communicate clearly, stay organized in a fast-paced environment, and are comfortable helping customers resolve account concerns with patience and accuracy.<br><br>Responsibilities:<br>• Guide customers through the online payment experience, including one-time payments and automatic payment setup.<br>• Respond to billing and account inquiries by researching issues, clarifying charges, and providing accurate next steps.<br>• Assist customers during the move from BillTrust to the MyIWS payment platform by explaining updates and addressing questions.<br>• Investigate payment discrepancies, support reconciliation efforts, and route complex matters to the appropriate team when necessary.<br>• Record conversations, account activity, and issue resolution details thoroughly in internal systems.<br>• Partner with billing, credit, sales, operations, financial services, and customer experience teams to resolve customer concerns efficiently.<br>• Manage challenging interactions with professionalism, empathy, and a solution-oriented approach.<br>• Identify recurring service issues or process gaps and share feedback with leadership to support continuous improvement.
- 2026-09-04T00:00:00Z
- Mahwah, NJ
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- <p>We are looking for a Logistics Coordinator to support daily order processing and shipping coordination for a long-term contract opportunity near Mahwah, New Jersey. This position is ideal for someone who enjoys providing responsive customer support, managing purchase order details accurately, and working across fulfillment activities to keep operations running smoothly. The role requires strong attention to detail, clear communication, and comfort using SAP in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming purchase orders accurately and enter order details into SAP to maintain complete and timely records.</p><p>• Coordinate outbound shipment activities, including preparing and managing FedEx-related shipping support as needed.</p><p>• Respond to customer service inquiries with professionalism and provide updates related to orders and delivery status.</p><p>• Review order information for accuracy and resolve discrepancies before processing to prevent delays.</p><p>• Work closely with internal teams to support smooth fulfillment and ensure customer requests are handled efficiently.</p><p>• Maintain organized documentation related to orders, shipments, and customer interactions for tracking purposes</p>
- 2026-09-02T00:00:00Z
- Shelton, CT
- onsite
- Temporary / Contract
- 16.625 - 19.25 USD / Hourly
- Job Description: We are seeking a Medical Customer Service Representative to join a busy healthcare team in a fast-paced call center environment. In this role, all incoming calls from four medical offices are routed directly to the call center, and you will serve as a key point of contact for patients and staff. This position requires strong communication skills, attention to detail, and the ability to manage a high volume of calls while providing excellent patient support. <br> Key Responsibilities: Answer and manage incoming calls for four medical offices in a centralized call center setting Assist patients with appointment scheduling, prescription refill requests, and referral coordination Provide detail oriented, courteous, and efficient customer service over the phone Accurately document patient information and call details in the EMR system Route messages and requests to the appropriate clinical or administrative staff Maintain confidentiality and handle sensitive patient information in compliance with healthcare standards Support office operations by ensuring timely follow-up and resolution of patient inquiries Top 3 Must-Haves: Prior call center experience Previous medical administrative experience Experience with EPIC or another EMR system Preferred Qualifications: Strong phone presence and customer service skills Ability to multitask in a high-volume environment Experience handling medical office workflows, including referrals, scheduling, and prescription requests Familiarity with patient access and scheduling functions (Source: Q1 2026_The Demand for Skilled Talent.pdf) Knowledge of Epic or other EMR platforms (Source: Q1 2026_The Demand for Skilled Talent.pdf) Why Join This Opportunity: This is a great opportunity for someone with healthcare customer service experience who enjoys helping patients and thrives in a team-oriented, fast-paced environment.
- 2026-08-25T00:00:00Z