<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p>Our team is seeking a proactive Customer Service Representative who excels at building relationships and supporting customers through every interaction. This role requires hands-on experience with CRM platforms to manage inquiries, resolve issues efficiently, and deliver exceptional service across channels. The ideal candidate is a skilled communicator, tech-savvy, and thrives in a dynamic, fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Utilize CRM systems to track customer interactions, update records, and follow up on open cases</li><li>Troubleshoot and resolve customer issues with accuracy and empathy</li><li>Collaborate with internal teams to ensure customer needs are met and solutions are delivered</li><li>Document feedback and recurring issues to support process improvement</li><li>Maintain up-to-date knowledge of products, services, and company policies</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Collections Specialist to join our team in White Plains, New York. In this Contract to permanent position, you will play a vital role in managing receivables and ensuring timely payments from clients. This role requires excellent communication skills and the ability to handle a high volume of tasks while maintaining accuracy and professionalism.<br><br>Responsibilities:<br>• Review and approve next-day delivery orders by adhering to company policies and assigned credit terms.<br>• Conduct high-volume collection calls to secure payments and promptly resolve any client issues.<br>• Investigate payment discrepancies and deductions, coordinating with other departments to process necessary paperwork.<br>• Maintain communication with management and sales teams to address collection concerns and ensure timely resolutions.<br>• Adapt to different roles within the department to provide support and coverage during staff absences.<br>• Post daily payments to the Cash Easy System as required.<br>• Process daily transactions and assist customers with inquiries and weekly account updates.<br>• Monitor and analyze aging reports to identify overdue accounts and develop strategies for resolution.<br>• Ensure superior customer service by addressing client concerns effectively and professionally.<br>• Collaborate with the credit team to approve credit lines and manage balances efficiently.
<p>Overview: Join our team as a Collections Specialist and play an essential role in managing accounts receivable and ensuring timely collections of outstanding balances. With a minimum of two years’ experience in collections, you will leverage your communication skills, attention to detail, and customer service orientation to support the financial health of our organization.</p><p>Key Responsibilities:</p><ul><li>Manage a portfolio of accounts, contacting customers via phone, email, and written correspondence to collect outstanding payments.</li><li>Research and resolve billing discrepancies, working collaboratively with internal departments and external clients.</li><li>Document all collection activities and update account records accurately in the system.</li><li>Maintain professional and effective communication to preserve strong client relationships while achieving collection goals.</li><li>Recommend accounts for escalation or write-off in accordance with company policies and procedures.</li><li>Prepare status reports on collection efforts and portfolio performance.</li><li>Adhere to all compliance regulations governing collections practices.</li></ul><p><br></p>
<p>Are you detail-oriented and driven to resolve complex credit and collections challenges? Our team is seeking a Credit and Collections Specialist to support our accounts receivable function, play a key role in cash flow management, and deliver outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor accounts receivable to identify and follow up on overdue accounts.</li><li>Proactively contact customers regarding outstanding invoices via phone, email, and written communication.</li><li>Investigate and resolve billing disputes and payment discrepancies; provide necessary supporting documentation.</li><li>Negotiate payment arrangements and set up payment plans as appropriate.</li><li>Document and update customer payment statuses in accounting and collections systems.</li><li>Partner with sales, accounting, and customer service teams to resolve collection issues efficiently.</li><li>Prepare and distribute regular aging reports for management, highlighting high-risk accounts.</li><li>Review credit applications and assist with customer credit assessments.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in collections or accounts receivable is required.</li><li>Proficiency in Microsoft Excel is a must; comfortable working with internal CRM or accounting systems.</li><li>Excellent communication skills — assertive yet customer-focused.</li><li>Strong negotiation, problem-solving, and documentation abilities.</li><li>Ability to collaborate cross-functionally and prioritize workload independently.</li></ul><p><strong>Preferred Skills:</strong></p><ul><li>Experience in credit and collections within a fast-paced, team environment.</li><li>Tech savvy with the capability to quickly learn and leverage new software tools.</li></ul><p>If you thrive when investigating accounts, negotiating outcomes, and communicating effectively with customers, we want to connect with you.</p><p>Ready to make an impact? Apply today and help us maintain strong financial performance while building positive client relationships.</p>
<p>We are looking for an experienced Project Manager to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will be responsible for overseeing training programs, managing project workflows, and ensuring customer satisfaction throughout the project lifecycle. This position requires a strong background in project management, excellent organizational skills, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Lead the training programs for new hires in Project Coordinator and Data Entry Assistant roles, ensuring they are fully equipped to perform their duties.</p><p>• Develop, update, and maintain standard operating procedures (SOPs) for all training processes.</p><p>• Manage and review complex shop drawing orders, ensuring accuracy and timely processing.</p><p>• Schedule and coordinate project kick-off meetings and align engineering, drafting, and production schedules with material lead times.</p><p>• Gather critical customer information to support engineering services and meet production deadlines.</p><p>• Maintain accurate project records and update statuses in various databases.</p><p>• Communicate regularly with customers to provide updates, resolve material issues, and address shortage claims.</p><p>• Confirm credit approvals and payment arrangements while coordinating accessory items with procurement teams.</p><p>• Monitor project management tools and ensure backlog accuracy through regular spot checks and corrective actions.</p><p>• Prepare production documents, compute costs, and inform customers of updates, shipping details, and any delays.</p>
<p>We are looking for a detail-oriented Office Clerk to join our team on a contract basis in Briarcliff Manor, New York. This position offers an opportunity to contribute to the smooth operation of daily office activities, including administrative tasks and organizational support. The role requires strong multitasking abilities, proficiency in office tools, and a commitment to maintaining efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to ensure the seamless execution of daily office operations.</p><p>• Perform accurate data entry tasks to maintain organized and up-to-date records.</p><p>• Utilize Microsoft Excel and Outlook to manage schedules, track information, and communicate effectively.</p><p>• Organize and maintain physical and digital files for easy accessibility.</p><p>• Scan documents and ensure proper filing and storage.</p><p>• Schedule appointments and coordinate calendars to optimize workflow.</p><p>• Assist with other clerical duties as needed, ensuring tasks are completed promptly and efficiently.</p><p>• Adapt to occasional Saturday hours following the Super Bowl to meet business needs.</p>
