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1 result for Payment Poster in Waller, TX

Patient Billing Communication

Houston, TX
remote
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are seeking an experienced Patient Billing Communication Advocate to serve as a critical link between patients and the revenue cycle team. This role is responsible for providing clear, compassionate, and timely support to patients regarding billing questions, insurance coverage, payment options, and account resolution.The ideal candidate will have a strong background in medical billing, exceptional communication skills, and a customer-focused approach to helping patients navigate complex healthcare financial matters. This position requires strong attention to detail and the ability to thrive in a fast-paced environment.Key Responsibilities<ul><li>Serve as the primary point of contact for patients regarding billing inquiries, outstanding balances, and account resolution.</li><li>Communicate with patients via phone and email to address billing concerns and payment questions.</li><li>Review patient accounts for accuracy and explain charges, payments, denials, adjustments, and insurance activity.</li><li>Educate patients on insurance benefits, co-pays, deductibles, and overall financial responsibility.</li><li>Assist patients with payment plan arrangements and financial assistance applications when appropriate.</li><li>Partner with internal teams, including insurance verification, coding, and collections, to resolve account issues and discrepancies.</li><li>Accurately document all patient interactions and account activity while maintaining HIPAA compliance.</li><li>Identify recurring billing challenges and provide recommendations for process improvement.</li><li>Stay informed on payer requirements, billing regulations, and industry best practices.</li></ul>
2026-08-04T00:00:00Z