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2 results for Help Desk Support Manager in Waller, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 130000 - 145000 USD / Yearly
- <p><strong>Overview</strong></p><p>Seeking a technical support professional to provide operational support for enterprise data platforms, integrations, and reporting environments. This role serves as a key point of contact for troubleshooting data-related issues, monitoring system performance, and ensuring the reliability of critical business data processes.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide first- and second-level support for data integration processes, reporting platforms, and enterprise data workflows.</li><li>Monitor system performance, data movement, and operational health using monitoring and alerting tools.</li><li>Investigate, troubleshoot, and resolve technical issues while meeting established service levels.</li><li>Escalate complex incidents to engineering or development teams with thorough documentation and analysis.</li><li>Perform routine operational activities including batch process monitoring, system checks, access management, and data validation.</li><li>Partner with business stakeholders to support data-related requests and improve overall user experience.</li><li>Maintain support documentation, knowledge articles, operational procedures, and troubleshooting guides.</li><li>Participate in root cause analysis efforts and contribute to continuous service improvements.</li><li>Support incident, problem, and change management processes.</li><li>Participate in rotational on-call support as required.</li></ul><p><br></p>
- 2026-09-02T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
- 2026-08-14T00:00:00Z