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2 results for Help Desk Support Manager in Waller, TX
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users in Houston, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while delivering responsive support across Microsoft-based environments. The ideal candidate brings strong troubleshooting skills, experience managing service requests, and the ability to communicate clearly with both English- and Spanish-speaking users.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and Windows-related issues reported by employees<br>• Diagnose and resolve common hardware, software, login, and connectivity problems in a timely manner<br>• Manage incoming service desk tickets, document troubleshooting steps, and keep issue records accurate and up to date<br>• Support user account administration tasks, including password resets and access updates within Active Directory<br>• Install, configure, and maintain Microsoft Windows 10 systems and standard workstation applications<br>• Escalate complex incidents when needed and coordinate with other IT teams to ensure effective resolution<br>• Deliver clear guidance to users on technical issues and system usage, including support for Spanish-speaking employees when required
- 2026-06-09T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 70000 - 75000 USD / Yearly
- <p>Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.</p><p>• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.</p><p>• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.</p><p>• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.</p><p>• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.</p><p>• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.</p><p>• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.</p><p>• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.</p>
- 2026-06-02T00:00:00Z