We are looking for a dedicated Customer Service Representative to join our team in Farmington, New York. This is a contract position ideal for individuals who excel in communication and enjoy assisting customers with various inquiries. The role involves handling customer interactions and maintaining accurate records in a detail-oriented and efficient manner.<br><br>Responsibilities:<br>• Respond to incoming calls and proactively make outbound calls to address customer needs.<br>• Assist customers by troubleshooting issues and providing clear solutions.<br>• Schedule service appointments as required, ensuring timely and accurate coordination.<br>• Document customer interactions and relevant details into the database system.<br>• Maintain a detail-oriented and friendly approach while addressing customer concerns.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Stay informed about company policies and updates to provide accurate information to customers.<br>• Handle multiple tasks simultaneously while maintaining high-quality service.<br>• Follow up with customers to ensure their issues are resolved satisfactorily.
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
We are looking for a dedicated and detail-oriented S125 Service Associate to provide exceptional customer service support for Paychex products within the Client Service Center. In this long-term contract position, you will handle customer inquiries, resolve claims, and educate participants and administrators on policies and procedures. This role is based in Rochester, New York, and offers an excellent opportunity to develop expertise in employee benefits and insurance-related services.<br><br>Responsibilities:<br>• Respond to inbound calls from participants and plan administrators, addressing inquiries and resolving issues promptly.<br>• Educate clients and participants on S125 products, Paychex policies, and regulatory guidelines to ensure a clear understanding.<br>• Escalate complex tasks or documentation to appropriate teams for further resolution and follow-up.<br>• Maintain accurate documentation of all interactions and perform data entry with precision.<br>• Utilize multiple software systems, including Salesforce and Adobe Flex, to manage client information and workflow.<br>• Develop and sustain a foundational knowledge of Paychex products and services to provide informed support.<br>• Prioritize and organize tasks effectively to meet service deadlines and client expectations.<br>• Research and troubleshoot customer concerns to deliver effective solutions.<br>• Ensure compliance with company policies and IRS regulations during all customer interactions.<br>• Support the team in maintaining high standards of customer satisfaction and service quality.
<ol><li><strong>Front Desk Management</strong>: Greet and assist visitors, clients, and employees in a friendly and professional manner, ensuring a positive first impression.</li><li><strong>Telephone Operation</strong>: Answer and direct incoming calls, take messages, and provide information as necessary.</li><li><strong>Scheduling and Calendar Management</strong>: Coordinate and manage appointments, meetings, and conference room bookings.</li><li><strong>Administrative Support</strong>: Perform administrative duties, including filing, data entry, and maintaining office supplies inventory.</li><li><strong>Communication Assistance</strong>: Handle correspondence, including emails and memos, as assigned by management.</li><li><strong>Customer Service</strong>: Address inquiries and resolve issues promptly, providing excellent customer service to both internal and external stakeholders.</li><li><strong>Organizational Tasks</strong>: Assist with event planning, document preparation, and other organizational tasks as needed.</li></ol>
<p>Our client, a high-growth enterprise software company, is seeking a strategic and execution-focused Chief Operating Officer (COO) to join its executive leadership team. This newly created role will be responsible for translating the company’s vision into disciplined, scalable operations—building the infrastructure, processes, and teams that support product innovation, customer success, and sustainable growth.</p><p>The COO will work closely with the CEO and executive team to lead day-to-day operations, drive cross-functional alignment, and ensure the company operates efficiently, profitably, and with excellence. This is a high-impact role for a seasoned operator with deep experience in enterprise software, SaaS, or platform-based businesses.</p><p><br></p><p>For confidential consideration, please apply or email your resume to Dana Klier out of the Rochester, NY Robert Half office.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic & Operational Leadership</strong></p><ul><li>Develop and implement operating plans that align with strategic goals and drive measurable outcomes.</li><li>Oversee core business functions including Product Delivery, Engineering Operations, Customer Success, and GTM execution.</li><li>Build and refine scalable systems, processes, and teams to support rapid growth and operational maturity.</li><li>Establish and maintain KPIs, dashboards, and business reviews to ensure accountability and performance.</li></ul><p><strong>Financial Oversight & Analytics</strong></p><ul><li>Partner with Finance to manage P& L, budgeting, forecasting, and resource planning.</li><li>Use data and analytics to identify opportunities for margin improvement, cost optimization, and ROI enhancement.</li><li>Provide clear operational insights to support executive and board-level decision-making.</li></ul><p><strong>Risk Management & Compliance</strong></p><ul><li>Ensure operational compliance with industry regulations, data privacy standards, and contractual obligations.</li><li>Collaborate with Legal, Finance, and Security to strengthen risk management and business continuity practices.</li></ul><p><strong>Culture & Talent Development</strong></p><ul><li>Foster a culture of accountability, collaboration, and innovation across all teams.</li><li>Support leadership development, succession planning, and organizational health in partnership with HR.</li><li>Champion company values and culture during periods of growth and transformation.</li></ul><p><strong>Cross-Functional Execution</strong></p><ul><li>Act as a connector across Product, Engineering, Sales, Marketing, HR, and Finance to ensure coordinated execution.</li><li>Partner with product and engineering leaders to align operational priorities with roadmap delivery.</li><li>Serve as a trusted advisor to the CEO, enabling focus on strategic growth, partnerships, and market expansion.</li></ul><p><strong>Board Engagement & Change Leadership</strong></p><ul><li>Present operational updates, risk assessments, and strategic recommendations to the Board.</li><li>Lead through industry shifts, organizational change, and scaling transitions with clarity and confidence.</li><li>Build trust across teams and stakeholders by maintaining transparency and reinforcing priorities.</li></ul>
<p><strong>Job Summary:</strong></p><p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p><p> </p><p><br></p><p><br></p>
We are looking for a Small Market Sales Assistant to provide essential administrative support to sales representatives and managers. This long-term contract position is based in Rochester, New York, and requires a proactive individual with strong organizational and communication skills. The role involves handling various tasks to ensure seamless sales operations and timely client interactions.<br><br>Responsibilities:<br>• Provide administrative support to sales representatives and managers to enhance their productivity and efficiency.<br>• Use business software tools, including Microsoft Outlook, Salesforce, and spreadsheets, to manage correspondence, organize reports, and track sales activities.<br>• Coordinate submission workflows by liaising with clients, referral sources, and sales representatives to meet deadlines.<br>• Prepare and send well-crafted correspondence to clients and referral accounts as needed.<br>• Maintain accurate records of sales activities and update the CRM system with relevant data.<br>• Assist in organizing and managing sales reports and related documentation.<br>• Ensure compliance with submission deadlines and follow up on missing or incomplete information.<br>• Handle ad hoc financial tasks and support other administrative needs as they arise.<br>• Perform photocopying, scanning, and other document management tasks to support sales operations.
We are looking for a dedicated Small Market Sales Assistant to provide essential administrative support to top-performing sales representatives and leaders. This role involves managing workflows, coordinating with clients and referral sources, and ensuring timely completion of sales-related tasks. As this is a long-term contract position, we seek an individual who is detail-oriented, organized, and proficient in business software applications.<br><br>Responsibilities:<br>• Prepare and send well-crafted correspondence to clients and referral accounts using Microsoft Outlook and other business software.<br>• Coordinate submission workflows and ensure adherence to sales deadlines.<br>• Organize and request reports, logging activity into CRM systems such as Salesforce.<br>• Collaborate with sales representatives and referral sources to maintain efficient communication.<br>• Manage and complete sales submissions accurately and on time.<br>• Utilize word processing and spreadsheet tools to generate and format documents.<br>• Perform ad hoc financial tasks and assist with data compilation as needed.<br>• Handle photocopying, scanning, and document management to support administrative processes.<br>• Maintain organized records and ensure seamless tracking of sales activities.
