<ul><li>Respond to customer inquiries and resolve service issues across phone, email, and chat channels.</li><li>Provide detailed information about products and services.</li><li>Process orders, applications, and requests with attention to accuracy and efficiency.</li><li>Maintain records of customer interactions and transactions.</li><li>Escalate complex or unresolved issues to the appropriate teams.</li><li>Stay updated on product knowledge, policies, and best practices.</li><li>Support digital tools, CRM platforms, and contribute to cross-functional improvement initiatives</li></ul><p><br></p>
We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
We are looking for a dedicated Service Specialist to join our team in West Henrietta, New York. In this role, you will focus on high-volume outbound calls, connecting with clients who have enrolled in Bill Pay powered by Bill but have not yet registered. You will play a critical role in guiding clients through the registration process, addressing questions, and ensuring they fully understand the product. This is a long-term contract opportunity, ideal for individuals who thrive in dynamic, client-focused environments.<br><br>Responsibilities:<br>• Conduct high-volume outbound calls to assist clients with registration for Bill Pay powered by Bill.<br>• Provide exceptional service and support to clients, addressing questions and resolving issues promptly.<br>• Follow up on outstanding items to ensure completion in line with established service level agreements.<br>• Develop a strong understanding of Paychex products, industry policies, and procedures to better support clients.<br>• Identify areas for improvement within processes and collaborate with leadership to implement changes.<br>• Utilize systems and software tools, including Salesforce and Adobe Flex, to document interactions and manage workflows effectively.<br>• Serve as a mentor to less experienced team members, offering guidance and support.<br>• Accurately input data while maintaining prioritization and organization to meet deadlines.<br>• Monitor and report on metrics to evaluate performance and ensure compliance with company standards.
We are looking for a dedicated 401k/S125 Service Associate I to join our team in Rochester, New York. This is a long-term contract position where you will play a vital role in providing exceptional customer service for Paychex products in the S125 Client Service Center. The ideal candidate will ensure client and participant inquiries are addressed efficiently, maintaining strong relationships and adhering to company policies.<br><br>Responsibilities:<br>• Respond to inbound calls from active and terminated employees participating in Paychex Insurance Agency plans.<br>• Offer assistance and guidance to client plan administrators regarding S125 products, policies, and procedures.<br>• Educate clients and participants on product features, company guidelines, and applicable regulations.<br>• Escalate complex tasks and necessary documentation to appropriate teams for resolution.<br>• Develop a foundational knowledge of Paychex products to better assist clients and participants.<br>• Utilize various systems and software platforms, including Salesforce and Adobe Flex, to manage client interactions.<br>• Record and document all communications accurately while performing essential data entry tasks.<br>• Prioritize and organize tasks to ensure timely and effective resolution of client issues.<br>• Address participant claims and complaints in alignment with company standards and policies.<br>• Assist in administrative tasks, including scanning and photocopying documents when necessary.
<p><strong>Job Summary:</strong> The Medical Billing Specialist is responsible for accurately processing and managing healthcare billing information for medical practices, clinics, or hospitals. This role ensures that insurance claims are correctly coded, submitted, and followed up to maximize reimbursements and minimize errors. Medical Billing Specialists serve as a liaison between healthcare providers, patients, and insurance companies, helping to resolve billing issues and maintain compliance with relevant regulations.</p>
We are looking for a dedicated Part-Time Receptionist to join our team in Webster, New York. This is a long-term contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.<br>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.<br>• Operate and maintain a switchboard system handling up to 10 lines.<br>• Provide accurate information to callers and assist with general inquiries.<br>• Collaborate with team members to ensure seamless communication across departments.<br>• Maintain an organized and detail-oriented reception area.<br>• Handle administrative tasks such as scheduling and data entry when required.<br>• Monitor and distribute incoming correspondence to the appropriate personnel.<br>• Uphold confidentiality while managing sensitive information.<br>• Deliver prompt and detail-oriented customer service to all visitors and callers.
<p><strong>Job Summary:</strong></p><p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> (Corporate) to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
<ul><li>File, scan, copy, and organize documents to support office operations</li><li>Answer phones, direct calls, and handle routine correspondence</li><li>Greet visitors and provide assistance or information as needed</li><li>Perform data entry and maintain accurate records in company systems</li><li>Assist with inventory tracking, office supply ordering, and vendor coordination</li><li>Schedule meetings and prepare materials as assigned</li><li>Maintain confidentiality and professionalism when handling sensitive information</li><li>Support other administrative staff as needed to ensure smooth operations</li></ul><p><br></p>
Greet and direct visitors in a courteous and detail oriented manner. Answer, screen, and forward incoming telephone calls promptly. Manage calendars, schedule meetings, and coordinate appointments. Handle incoming and outgoing mail, packages, and deliveries. Maintain a tidy and welcoming reception area. Assist with data entry, filing, and basic administrative tasks. Support other departments with communications and special projects as needed.
