<p><strong>Senior Digital Product Manager, Account Management</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A leading organization in the travel and hospitality is seeking a Senior Digital Product Manager to help shape and enhance customer-facing digital experiences. Based in Los Angeles, California, this organization is focused on delivering exceptional customer journeys through innovative technology, personalized experiences, and seamless digital engagement. This role offers the opportunity to influence a highly visible product area that supports millions of customer interactions across the digital ecosystem.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Senior Digital Product Manager, Account Management, will lead the strategy, roadmap, and execution of customer login, identity, and account management experiences across multiple digital channels. This highly strategic role sits at the intersection of customer experience, data connectivity, and digital transformation. The successful candidate will drive a unified and intuitive account experience that enables customers to seamlessly manage profiles, preferences, bookings, and personalized interactions throughout their journey.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the end-to-end product strategy, roadmap, and execution for customer account management and login experiences across digital platforms.</li><li>Define and deliver features related to account creation, authentication, profile management, customer preferences, and account self-service capabilities.</li><li>Lead initiatives that create seamless experiences across web, booking, and customer account channels.</li><li>Establish and optimize account-to-booking relationships, customer data management, and identity experiences.</li><li>Partner with engineering, UX, analytics, and business stakeholders to define requirements and prioritize product investments.</li><li>Drive alignment across marketing, e-commerce, customer service, CRM, and technology teams to ensure a connected customer journey.</li><li>Evaluate and balance customer experience goals with technical constraints and business requirements.</li><li>Leverage analytics and customer insights to identify opportunities, measure success, and inform product decisions.</li><li>Define and track key performance indicators related to customer engagement, platform adoption, and account experience health.</li><li>Lead the product lifecycle from discovery and requirements gathering through launch, optimization, and continuous improvement.</li></ul><p><strong>Additional Details</strong></p><ul><li>Hybrid work model with three onsite days per week required</li><li>Highly visible product ownership role with executive-level exposure</li><li>Opportunity to influence enterprise-wide customer identity, profile, and digital experience strategy</li><li>Collaborative, cross-functional environment working with both business and technology leaders</li><li>Significant ownership and autonomy in shaping product direction and customer experience</li></ul>
<p><strong>Senior Digital Product Manager, Digital Experience</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A leading organization in the travel and hospitality is seeking a Senior Digital Product Manager to drive the evolution of its primary customer-facing digital platform. Based in Los Angeles, California, this organization is committed to delivering exceptional customer experiences through innovative technology, data-driven decision-making, and continuous digital transformation. This role offers the opportunity to shape high-visibility digital initiatives that directly influence customer engagement, conversion, and satisfaction.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Senior Digital Product Manager will own the strategy, roadmap, and execution of the organization's flagship website and digital experience initiatives. Based in Los Angeles, California, this individual will partner closely with executive leadership, technology teams, design, marketing, and customer-facing departments to deliver intuitive, customer-centric solutions. This role requires a strong product leader who can balance business objectives, customer needs, analytics, and technical considerations while driving initiatives from concept through launch.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the product strategy, roadmap, and execution for the company's primary digital platform and website experience.</li><li>Lead initiatives from discovery and ideation through requirements, user story creation, development, launch, and optimization.</li><li>Partner with executive stakeholders to define priorities and translate business goals into actionable product plans.</li><li>Manage and prioritize product backlogs while collaborating closely with Agile delivery teams to ensure successful execution.</li><li>Work with UX/UI teams to enhance usability, accessibility, and overall customer experience.</li><li>Leverage customer insights, analytics, testing results, and competitive research to identify opportunities for improvement.</li><li>Collaborate across marketing, engineering, QA, content, customer service, compliance, and other business functions to deliver high-quality solutions.</li><li>Monitor digital performance metrics and user behavior to inform product decisions and prioritization.</li><li>Present recommendations, business cases, and product insights to senior leadership.</li><li>Oversee product releases and proactively coordinate resolution of production issues and platform enhancements.</li></ul><p><strong>Additional Details</strong></p><ul><li>Hybrid work model with three onsite days required each week</li><li>Agile environment utilizing two-week sprint cycles</li><li>High-visibility role with significant stakeholder interaction</li><li>Opportunity to influence enterprise-level digital strategy and customer experience initiatives</li><li>Collaborative culture focused on innovation, continuous improvement, and technology-driven solutions</li><li>Encouragement to leverage AI-enabled tools to improve prioritization, analysis, and operational efficiency</li></ul>