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2 results for Customer Experience Specialist in Ventura, CA

Santa Barbara, CA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a high-volume customer contact environment in California. This Long-term Contract position is ideal for someone who enjoys helping customers, handling incoming inquiries effectively, and ensuring accurate order processing. The person in this role will serve as a key point of contact for customers while delivering timely service and maintaining clear, courteous communication. Responsibilities: • Respond to inbound customer calls and provide prompt, detail-oriented assistance for questions, requests, and service needs. • Place outbound calls as needed to follow up on customer inquiries, confirm details, or resolve outstanding issues. • Enter customer orders accurately into internal systems while verifying information for completeness and correctness. • Address service concerns with patience and sound judgment, working toward efficient and positive resolutions. • Maintain detailed and organized records of customer interactions, requests, and order activity. • Communicate clearly with internal teams to escalate issues, coordinate support, and help ensure smooth customer service operations. • Manage multiple customer interactions throughout the day while meeting quality expectations and response timelines.
2026-09-03T00:00:00Z

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions in Encino, California. This Long-term Contract to hire position is ideal for someone who excels in a fast-paced call center environment and can provide attentive service across phone and email channels. The role focuses on resolving inquiries, entering accurate information, and helping customers with orders and appointment coordination. Responsibilities:• Handle a high volume of incoming customer calls with professionalism, efficiency, and a service-focused approach.• Respond to customer questions, concerns, and requests by phone and email while delivering clear and courteous communication.• Enter customer details, service updates, and order information accurately into company systems and records.• Assist with order processing activities and verify information to help ensure timely and correct completion.• Coordinate and schedule appointments based on customer needs, availability, and established procedures.• Make outbound calls as needed to follow up on requests, confirm details, or provide status updates.• Use VoIP phone systems and standard office software such as Microsoft Word and Microsoft Excel to complete daily tasks.• Maintain organized documentation of customer interactions and escalate complex issues to the appropriate team when necessary.
2026-08-31T00:00:00Z