2 results for Customer Experience Specialist in Ventura, CA

Encino, CA
onsite
Temporary
23 - 27 USD / Hourly
We are seeking a detail-oriented Insurance Verification and Patient Support Specialist with expertise in PPO plans. This individual will play a key role in supporting our patients by thoroughly verifying insurance benefits and clearly communicating coverage details to patients. The successful candidate will understand how PPOs work, especially as they relate to therapy services, and will be able to guide patients through the financial and administrative steps of their care.Key Responsibilities:<ul><li>Verify insurance benefits, with a specific focus on PPO plans, and accurately determine patient copays and out-of-pocket expenses.</li><li>Clearly explain coverage outcomes to clients, including copay amounts and what is covered under their PPO plan.</li><li>Educate patients on the necessity of having a physician’s prescription for Occupational Therapy (OT) and Speech Therapy, even when covered by a PPO plan.</li><li>Guide patients through the scheduling process, ensuring they understand each step and any prerequisites for appointments.</li><li>Serve as a knowledgeable resource for patients regarding insurance plan requirements, authorizations, and general billing questions.</li><li>Work cross-functionally with clinical and administrative teams to ensure a seamless patient experience from benefit verification through appointment scheduling.</li></ul>
2026-03-05T00:00:00Z

Goleta, CA
onsite
Temporary
25 - 30 USD / Hourly
We are looking for a dedicated Quality Specialist to join our team in Santa Barbara, California. This is a long-term contract position where you will play a pivotal role in ensuring high standards of quality across processes, systems, and supplier relationships. The ideal candidate is detail-oriented and passionate about continuous improvement, with a strong background in quality management and compliance. Responsibilities: • Lead investigations into discrepancies, identifying root causes and ensuring timely resolution and documentation. • Support quality initiatives by developing and improving administrative processes and driving continuous improvement efforts. • Collaborate with teams to identify and address inefficiencies within internal workflows. • Manage and enhance the electronic Quality Management System, including designing workflows and providing staff training. • Develop and implement effective training programs, including creating training materials and evaluating their success. • Oversee and expand the supplier approval program, ensuring compliance and quality standards are met. • Design and monitor product quality initiatives as part of supplier quality management. • Conduct supplier audits, including site visits for third-party logistics providers. • Partner with cross-functional teams to promote adherence to industry regulations and best practices.
2026-02-25T00:00:00Z