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3 results for Customer Experience Specialist in Ventura, CA

Santa Barbara, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Troubleshoot connectivity issues and provide clear solutions to clients. • Assist customers in navigating multiple browsers and platforms to resolve technical challenges. • Ensure customer success by addressing concerns and resolving issues efficiently. • Maintain detailed records of customer interactions and follow-ups to ensure resolution. • Collaborate with internal teams to improve service delivery and customer satisfaction. • Handle high-volume call center interactions while maintaining a positive and helpful demeanor. • Provide guidance and support to customers regarding company products and services. • Continuously update knowledge of company offerings to deliver accurate information to clients.
2026-05-01T00:00:00Z

Encino, CA
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions for a long-term contract to hire opportunity for a technology company in Encino, California. In this role, you will serve as a key point of contact for callers and customers, helping resolve questions, process information accurately, and maintain a positive service experience. The ideal candidate is comfortable working in a fast-paced call center environment, balancing communication tasks with detailed administrative support. Responsibilities:• Use VoIP phone systems and standard office software to manage communications and document interactions• Handle a high volume of incoming calls while providing courteous, solution-focused assistance to customers• Respond to customer inquiries through phone and email, ensuring clear communication and timely follow-up• Enter, update, and maintain customer information, service details, and related records with accuracy• Process order information and complete data entry tasks to support daily business operations• Make outbound calls as needed to confirm details, provide updates, or assist with service-related matters• Coordinate and schedule appointments based on customer needs and team availability• Support ongoing customer service activities by tracking requests and escalating unresolved issues when appropriate
2026-05-05T00:00:00Z

Santa Barbara, CA
onsite
Temporary / Contract
18.62 - 21.56 USD / Hourly
We are looking for a bilingual Customer Service Representative to support an office in Santa Barbara, California. This contract position is ideal for someone with at least one year of customer service experience who is comfortable assisting the public in person and by phone. The person in this role will help manage front counter interactions, respond to incoming inquiries, and provide accurate support in a detail-oriented, service-focused environment. Responsibilities:• Welcome visitors at the front counter and provide courteous assistance in both English and a second language as needed.• Handle incoming phone calls, answer questions clearly, and direct inquiries to the appropriate department when required.• Enter service requests, customer details, or order-related information accurately into internal systems.• Support both inbound and outbound communication to resolve questions, confirm information, and follow up on outstanding items.• Maintain organized records of customer interactions and ensure documentation is complete and up to date.• Participate in first-week training activities and adapt to a modified schedule during the onboarding period.• Deliver detail-oriented service in a public-facing government setting while following established procedures and service standards.
2026-05-04T00:00:00Z