<p>Are you a customer-oriented professional with strong technology skills seeking a dynamic role in a clinical setting? We are seeking a Clinical Secretary to join our healthcare team, where you will play a key role in supporting daily patient and provider operations. This is an excellent opportunity for candidates with healthcare administrative experience, a knack for multitasking, and a passion for delivering excellent service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the first point of contact for patients, providing warm, professional, and responsive customer service.</li><li>Schedule appointments and manage patient information using EPIC or similar EMR systems.</li><li>Answer and triage phone calls, using effective listening and professional telephone etiquette.</li><li>Accurately process and direct inquiries from patients, providers, and staff.</li><li>Coordinate administrative tasks, ensuring timeliness and accuracy in a fast-paced environment.</li><li>Uphold confidentiality and follow clinic protocols at all times.</li></ul><p><strong>Required Skills and Abilities:</strong></p><ul><li>Demonstrated ability to deliver exceptional customer service, with strong verbal and interpersonal communication.</li><li>Excellent organizational skills; able to prioritize and manage multiple tasks efficiently.</li><li>Proficiency with EPIC or similar Electronic Medical Record (EMR) systems in scheduling and information management.</li><li>Strong communication, effective listening, and sound judgment skills.</li><li>Ability to work independently, apply critical thinking, and resolve issues proactively.</li></ul><p><strong>Preferred Skills and Abilities:</strong></p><ul><li>Knowledge of medical terminology and previous experience in a medical office or high-volume call center.</li><li>Spanish-speaking (bilingual) skills are an advantage.</li><li>Familiarity with Microsoft Excel and experience with multi-line telephone systems.</li><li>Experience in specialty clinical environments such as oncology, cardiology, or dermatology, with exposure to specialized EPIC modules.</li><li>Demonstrated flexibility and ability to adapt to changing work demands.</li></ul><p><strong>Top Must-Have Skills:</strong></p><ol><li>Exceptional customer service.</li><li>EPIC or prior EMR experience (strongly preferred).</li><li>Effective communication skills—call center or customer service representative experience valued.</li><li>Spanish bilingual skills are a plus but not required.</li></ol><p><strong>Personality Fit:</strong></p><ul><li>Independent worker who takes initiative.</li><li>Tech-savvy and eager to learn new tools.</li><li>Flexible and adaptable, able to thrive in fast-changing clinical environments.</li></ul><p><br></p>
We are looking for a dedicated Medical Receptionist to join our team in Brooklyn, New York. This role requires excellent customer service skills and the ability to handle benefits administration with accuracy and attention to detail. As the first point of contact for patients, you will play a vital role in creating a welcoming environment and ensuring administrative tasks are managed efficiently.<br><br>Responsibilities:<br>• Serve as the primary point of contact for patients, greeting them warmly and addressing inquiries.<br>• Manage benefits administration tasks, including coordination and communication with patients regarding their coverage.<br>• Facilitate COBRA administration and ensure compliance with relevant policies.<br>• Handle leave of absence requests and maintain accurate records.<br>• Assist with compensation and benefits-related matters, ensuring all documentation is completed properly.<br>• Maintain patient confidentiality and adhere to healthcare regulations.<br>• Coordinate schedules and appointments, ensuring seamless operations.<br>• Provide support for half-day operations on Fridays while maintaining quality service.<br>• Collaborate with team members to enhance client-facing experiences and address concerns effectively.<br>• Ensure the reception area remains organized and detail oriented at all times.
We are looking for an experienced Medical Biller/Collections Specialist to join our team on a contract basis in Bridgeport, Connecticut. This role focuses on managing accounts receivable functions, ensuring accurate record-keeping, and overseeing payment processes. If you have strong organizational skills and experience in medical billing, this position offers an excellent opportunity to contribute to the financial operations of a healthcare setting.<br><br>Responsibilities:<br>• Oversee accounts receivable activities, including managing payment records and ensuring accuracy.<br>• Process and reconcile cash receipts efficiently while maintaining up-to-date financial records.<br>• Conduct follow-up inquiries on outstanding payments to ensure timely resolution.<br>• Prepare and review month-end financial reports to maintain balanced accounts.<br>• Perform data entry tasks with precision to update patient and billing information.<br>• Utilize Epic systems for hospital billing processes and data management.<br>• Apply medical terminology knowledge to ensure proper billing and coding.<br>• Provide exceptional customer care by addressing billing inquiries and resolving issues.<br>• Collaborate with other departments to streamline billing operations and optimize workflows.<br>• Maintain compliance with healthcare regulations and practices in all billing activities.