Add your latest resume to match with open positions.
153 results for Help Desk Desktop Support Analyst in Usa
- Austin, TX
- onsite
- Temporary / Contract
- 28 - 32 USD / Hourly
- <p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Support Specialist (contract).</strong> In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 support for escalated hardware, software, network, and system issues</li><li>Troubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripherals</li><li>Administer user accounts, permissions, group policies, and multi-factor authentication solutions</li><li>Support Microsoft 365, Active Directory, server environments, and endpoint management platforms</li><li>Assist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshooting</li><li>Monitor system performance, availability, and security to ensure reliable operations</li><li>Support business-critical applications and coordinate issue resolution with vendors and internal stakeholders</li><li>Maintain technical documentation, knowledge base articles, and standard operating procedures</li><li>Participate in technology deployments, upgrades, hardware refreshes, and infrastructure projects</li><li>Identify and recommend process and technology improvements that enhance operational efficiency</li><li>Provide guidance and knowledge sharing to junior team members and end users</li><li>Ensure adherence to organizational security standards, compliance requirements, and IT best practices</li></ul><p><br></p>
- 2026-10-26T00:00:00Z
- Lenexa, KS
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable end-user support in Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys solving hardware, software, and connectivity issues in a fast-paced environment. The person in this role will help maintain day-to-day technology operations while delivering a positive support experience across the site.<br><br>Responsibilities:<br>• Provide front-line technical support for desktops, laptops, peripherals, and mobile devices, resolving issues efficiently and professionally.<br>• Troubleshoot hardware, software, network, and connectivity problems to minimize downtime for employees and business operations.<br>• Manage support requests through the ticketing system, ensuring accurate documentation, timely updates, and proper follow-through.<br>• Install, configure, and maintain workstations, printers, and other site technology equipment in alignment with company standards.<br>• Assist with user account support, device setup, and basic access-related issues to help employees stay productive.<br>• Support local technology infrastructure by identifying recurring issues, escalating complex problems, and coordinating with broader IT teams when needed.<br>• Contribute to system readiness by performing routine checks, updates, and maintenance on end-user technology and support tools.
- 2026-10-16T00:00:00Z
- Lenexa, KS
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime.<br>• Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications.<br>• Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution.<br>• Install, configure, and replace end-user hardware and software in accordance with internal IT standards.<br>• Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams.<br>• Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes.<br>• Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
- 2026-10-13T00:00:00Z
- Santa Barbara, CA
- onsite
- Permanent / Full Time
- 65000 - 110000 USD / Yearly
- <p><strong>IT Support Specialist</strong></p><p><br></p><p><strong>Overview</strong></p><p>Growing technology-driven organization seeking an IT Support Specialist to provide day-to-day end-user support and maintain core IT systems. This role will support employees across business applications, workstations, user accounts, and endpoint devices while helping ensure a reliable and secure computing environment.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1/Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, operating system, and application issues</li><li>Manage user account provisioning, access requests, and employee onboarding/offboarding</li><li>Support endpoint management, software deployment, and patching activities</li><li>Maintain ticketing systems, technical documentation, and knowledge base articles</li><li>Assist with basic network and connectivity troubleshooting</li><li>Track IT assets and equipment inventory</li><li>Escalate and coordinate issue resolution with internal and external support teams as needed</li></ul>
- 2026-11-10T00:00:00Z
- Sarasota, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.</p><p>• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.</p><p>• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.</p><p>• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.</p><p>• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.</p><p>• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.</p><p>• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.</p><p>• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.</p><p>• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.</p><p>• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.</p>
- 2026-10-28T00:00:00Z
- Green Bay, WI
- onsite
- Permanent / Full Time
- 100000 - 130000 USD / Yearly
- <p>Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning.</p><p><br></p><p>The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization.</p><p><br></p><p><strong>Responsibilities</strong></p><p>You'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement.</p><p><br></p><p>You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions.</p><p><br></p><p>Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives.</p><p><br></p><p>In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.</p>
- 2026-10-23T00:00:00Z
- Jasper, IN
- remote
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position)</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.</p><p>• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.</p><p>• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.</p><p>• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.</p><p>• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.</p><p>• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.</p><p>• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.</p><p>• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.</p>
- 2026-10-30T00:00:00Z
- Medicine Park, OK
- onsite
- Permanent / Full Time
- 85000 - 950000 USD / Yearly
- <p>A company based in the Lawton, OK area is looking for a Manager of Field Services to lead the install, repair, and service-restoration teams across their service territory. This is a leadership opportunity for an experienced telecommunications field operations leader who can build high-performing teams, elevate service quality, and help deliver world-class broadband to rural communities. In this role, you will lead the field organization responsible for installing, maintaining, and troubleshooting telecommunications services and facilities. You will be accountable for installation and repair performance, customer experience in the field, technician development, safety, and operational efficiency. Candidates can live in the Oklahoma City or Tulsa area and be considered. </p><p><br></p><p>Responsibilities:</p><ul><li>Direct install, repair, and service-restoration operations across the service territory.</li><li>Serve as the senior field point of contact for escalations and complex service issues.</li><li>Lead field supervisors and senior technicians, including hiring, scheduling, performance management, and succession planning.</li><li>Establish and enforce standards and SOPs for installation, testing, troubleshooting, splicing, and repair of fiber-optic and copper facilities and customer-premise equipment.</li><li>Drive Service Quality and Operational Performance </li></ul>
- 2026-11-06T00:00:00Z
- Pittsburgh, PA
- onsite
- Permanent / Full Time
- 110000 - 125000 USD / Yearly
- We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner.<br>• Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders.<br>• Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly.<br>• Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime.<br>• Administer Active Directory tasks such as user account management, permissions updates, and access support.<br>• Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need.<br>• Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies.<br>• Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
- 2026-10-20T00:00:00Z
- Irvine, CA
- onsite
- Temporary / Contract
- 66.5 - 77 USD / Hourly
- We are looking for an Epicor Support Analyst to serve as a key resource for business teams using the Epicor Kinetic environment in Irvine, California. This Long-term Contract position is ideal for someone who can connect technical system knowledge with day-to-day operational needs, especially across finance, operations, and sales. The role focuses on resolving user challenges, clarifying system capabilities, and turning business requests into practical ERP enhancements. You will also contribute to reporting support, integration improvements, and ongoing platform optimization.<br><br>Responsibilities:<br>• Partner with finance, operations, and sales teams to support Epicor Kinetic processes from customer and account setup through order processing and related downstream activities.<br>• Investigate system issues, identify root causes, and provide clear guidance to users on effective use of Epicor Kinetic features and workflows.<br>• Meet with executives and business stakeholders to capture needs, clarify priorities, and translate operational goals into system-related solutions.<br>• Assist users with reporting needs by helping them access, interpret, and work with Epicor data for business decision-making.<br>• Contribute to enhancements involving the Epicor and Salesforce connection, including support for integration processes managed through Boomi.<br>• Support ERP updates and version-related activities within the Epicor Kinetic environment while helping users adapt to changes.<br>• Provide assistance with subscription billing processes and related workflow configuration or issue resolution.<br>• Communicate with both leadership and end users in a patient, attentive manner that builds trust and improves adoption.<br>• Recommend practical process or system improvements based on recurring user issues, cross-functional feedback, and business requirements.
- 2026-11-10T00:00:00Z
- Ledyard, CT
- onsite
- Temporary / Contract
- 23 - 28 USD / Hourly
- <p>We are looking for a detail-oriented Desktop Support specialist to provide reliable technical assistance for end users in Ledyard, Connecticut. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, supporting day-to-day IT operations, and delivering responsive service. The role focuses on maintaining desktop systems, troubleshooting Windows-based devices, and helping staff stay productive through effective technical support.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Provide hands-on support for desktop computers, workstations, and related peripheral equipment across the organization.</p><p>• Diagnose and resolve hardware, software, and operating system issues affecting Windows 10 devices and user productivity.</p><p>• Configure, deploy, and maintain desktop and laptop systems, including standard setup and imaging activities for new or replacement equipment.</p><p>• Support user account administration tasks within Active Directory, including access updates, password assistance, and basic account maintenance.</p><p>• Respond to technical support requests in a timely manner, document issues accurately, and communicate solutions clearly to end users.</p><p>• Perform routine maintenance, upgrades, and troubleshooting for desktop hardware to ensure dependable performance.</p><p>• Assist with the installation, configuration, and testing of standard business applications on end-user devices.</p><p>• Contribute to device lifecycle activities such as equipment preparation, replacement coordination, and workstation refresh efforts.</p>
- 2026-11-11T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-09T00:00:00Z
- New York, NY
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Maritime: Charter Desk Analyst</strong></p><p><br></p><p>Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Market Analysis:</strong> Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li><strong>Commercial Support:</strong> Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li><strong>Data Management:</strong> Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li><strong>Liaison:</strong> Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-10T00:00:00Z
- Union, NJ
- onsite
- Temporary / Contract
- 21.375 - 24.75 USD / Hourly
- We are looking for a Security Systems / IT Support Technician to provide on-site support for a university environment in Union, New Jersey. This Long-term Contract position focuses on maintaining electronic security and access control systems while also assisting with day-to-day technical support needs across campus. The ideal candidate brings strong communication skills, a service-oriented approach, and the ability to work effectively with students, faculty, and staff in a hands-on setting.<br><br>Responsibilities:<br>• Diagnose and resolve issues involving electronic security equipment and door access systems to help maintain a secure campus environment.<br>• Provide front-line technical assistance for help desk requests, supporting end users with hardware, software, and access-related concerns.<br>• Travel between university campus locations as needed to respond to service requests, perform troubleshooting, and coordinate issue resolution.<br>• Communicate clearly with campus users and internal teams to gather details, explain solutions, and ensure timely follow-up on support needs.<br>• Perform on-site support five days per week, delivering dependable technical assistance in a fast-paced academic setting.<br>• Assist with system configuration, maintenance activities, and operational support related to security infrastructure and connected technologies.
- 2026-10-08T00:00:00Z
- Minneapolis, MN
- onsite
- Permanent / Full Time
- 150000 - 170000 USD / Yearly
- We are looking for a Data Security Analyst to join a financial services organization in Minneapolis, Minnesota. In this role, you will help shape and uphold enterprise data governance practices, with a strong emphasis on identifying, classifying, and safeguarding unstructured information. This position combines strategic oversight with hands-on responsibility for the security technologies that support data protection and loss prevention efforts. You will work closely with security leadership and cross-functional stakeholders to strengthen compliance, reduce information risk, and improve data handling standards across the business.<br><br>Responsibilities:<br>• Lead the development and enforcement of data governance frameworks, standards, and controls that support secure information management across the organization.<br>• Oversee initiatives to discover, classify, and protect unstructured data, ensuring sensitive information is handled according to business and regulatory expectations.<br>• Administer and enhance data protection and data loss prevention solutions, including tools such as Varonis or comparable platforms.<br>• Partner with security, compliance, and business teams to assess information risk and implement practical safeguards that reduce exposure.<br>• Establish meaningful security and governance metrics, then monitor and report on performance to support ongoing improvement.<br>• Translate regulatory obligations into operational data security practices and help maintain alignment with applicable compliance requirements.<br>• Support the maintenance and optimization of security monitoring and related controls that contribute to broader enterprise data integrity and protection goals.<br>• Advise stakeholders on policy adherence, secure data usage, and governance best practices to strengthen the organization’s security posture.
- 2026-10-20T00:00:00Z
- Dallas, TX
- onsite
- Permanent / Full Time
- 100000 - 110000 USD / Yearly
- <p>We are looking for an Application Support Engineer for a local client here in Dallas, Texas and help strengthen the performance, stability, and usability of critical business applications. This role partners with business professionals, IT teams, and external vendors to deliver well-designed technical solutions that support daily operations and long-term improvement. The ideal candidate brings strong troubleshooting ability, sound technical judgment, and experience supporting integrated application environments.</p><p><br></p><p>Responsibilities:</p><p>• Translate operational, technical, and user needs into practical application designs, configuration updates, and workflow improvements.</p><p>• Manage the setup, validation, rollout, and ongoing enhancement of enterprise and legal technology platforms used across the organization.</p><p>• Provide technical support for core tools such as document management systems, Microsoft 365, Adobe Acrobat, timekeeping, expense, and other legal software solutions.</p><p>• Investigate complex application and integration problems, identify root causes, and implement durable resolutions that reduce recurring issues.</p><p>• Build and maintain system workflows, templates, security settings, data connections, and other functional components that improve usability and control.</p><p>• Create and execute test plans for upgrades, patches, new features, integrations, and configuration changes before production release.</p><p>• Work closely with vendors and internal technology teams to assess solution options, resolve technical challenges, and deliver application enhancements.</p><p>• Monitor application health, reliability, and access controls, recommending improvements that strengthen performance, security, and user experience.</p><p>• Produce clear technical documentation covering configurations, dependencies, testing activities, and troubleshooting procedures.</p><p>• Contribute to application upgrades, migrations, and new deployments, including support for automation, scripts, queries, and system integrations where needed.</p>
- 2026-11-10T00:00:00Z
- Woodbridge, NJ
- onsite
- Temporary / Contract
- 42.75 - 49.5 USD / Hourly
- We are looking for an Application Support Engineer to join a financial services organization in Woodbridge, New Jersey on a Long-term Contract basis. This position is ideal for a hands-on technical specialist who enjoys solving user issues, supporting endpoint environments, and improving day-to-day IT operations. The role combines second-level support responsibilities with device management, scripting, and collaboration across core infrastructure technologies.<br><br>Responsibilities:<br>• Deliver second-line technical support for end-user hardware, software, and application issues across the business<br>• Investigate and resolve escalated incidents, ensuring timely diagnosis and clear communication with users and internal teams<br>• Manage Microsoft Intune activities such as device configuration, policy administration, and application deployment<br>• Create and update PowerShell scripts to streamline repetitive support tasks and improve operational efficiency<br>• Support Windows desktop environments, including laptop setup, imaging, deployment, maintenance, and patching<br>• Assist with account, access, and device administration in Active Directory and Azure AD environments<br>• Perform foundational network troubleshooting to identify connectivity issues and support issue resolution<br>• Contribute to hands-on support work when needed, including Level 1 assistance and laptop build preparation<br>• Maintain accurate technical documentation, support procedures, and knowledge resources for recurring issues
- 2026-11-10T00:00:00Z
- the Woodlands, TX
- onsite
- Permanent / Full Time
- 115000 - 121000 USD / Yearly
- We are looking for an Application Support Engineer to provide dependable technical support for business-critical systems in The Woodlands, Texas. This role is ideal for someone who can troubleshoot issues efficiently, maintain stable application performance, and work across hardware, network, and user support needs. The successful candidate will bring a hands-on approach to problem solving and help ensure technology services remain reliable in a fast-paced energy and natural resources environment.<br><br>Responsibilities:<br>• Diagnose and resolve application incidents to minimize downtime and restore normal service as quickly as possible.<br>• Support user access, authentication, and account-related requests within Active Directory environments.<br>• Perform hands-on troubleshooting for desktops, laptops, and other computer hardware used in daily operations.<br>• Collaborate with teams supporting Cisco technologies to identify connectivity issues that affect application availability.<br>• Monitor recurring support trends, document findings, and recommend practical improvements to system stability.<br>• Assist with software deployment, configuration updates, and maintenance activities for supported business applications.<br>• Maintain clear service records, technical notes, and resolution details to improve future support response.<br>• Work closely with end users and internal technical teams to deliver timely communication and effective issue resolution.
- 2026-11-09T00:00:00Z
- Blaine, MN
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- <p>We are looking for a Customer Support Specialist to support customer-facing order operations for our manufacturing team. This position plays a central role in processing orders accurately, coordinating with internal departments, and keeping customers informed throughout the fulfillment cycle. The ideal candidate brings strong organizational skills, sound judgment, and the ability to resolve issues quickly in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full order lifecycle, from initial entry and validation through shipment follow-up and final invoicing.</p><p>• Maintain accurate order, customer, and transaction records within ERP and related business systems to support smooth daily operations.</p><p>• Keep customers informed of order progress, schedule changes, and service issues with timely and clear communication.</p><p>• Partner with production, planning, quality, warehouse, and shipping teams to align order fulfillment with customer expectations.</p><p>• Process returns, replacements, and order adjustments while ensuring all updates are documented correctly.</p><p>• Investigate delays, discrepancies, and delivery concerns, taking appropriate action to resolve issues or elevate them when needed.</p><p>• Provide administrative support to sales activities by updating account details and assisting with order-related requests.</p><p>• Record customer feedback and recurring service concerns to help improve processes and overall service performance.</p>
- 2026-11-05T00:00:00Z
- Bethesda, MD
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p>We are seeking a Customer Support Specialist to provide exceptional service to customers by answering inquiries, resolving issues, and ensuring a positive customer experience. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, and chat</p><p>• Resolve issues and document outcomes in CRM systems</p><p>• Escalate complex issues to internal teams</p><p>• Identify service trends and improvement opportunities</p><p><br></p>
- 2026-10-26T00:00:00Z
- Newark, DE
- onsite
- Temporary / Contract
- 32 - 32 USD / Hourly
- We are looking for a detail-oriented Trade Support Analyst to join a Contract opportunity in Newark, Delaware. This position supports confidentiality agreement review, negotiation coordination, and controlled distribution of sensitive credit information for secondary trading activity. The role works closely with legal, sales, trading, compliance, and research partners, making strong organization, communication, and multitasking skills essential. This is a fully onsite position suited for someone who can manage competing priorities with accuracy and sound judgment.<br><br>Responsibilities:<br>• Coordinate the drafting, review, and execution of confidentiality agreements with external counterparties involved in loan and claims trading activity.<br>• Partner with legal, sales, and trading stakeholders to track agreement progress, resolve open items, and support negotiation follow-up.<br>• Respond to internal and external questions regarding document status, required terms, and next steps in the agreement lifecycle.<br>• Prepare and organize materials for approved client distribution in accordance with executed agreements and internal control standards.<br>• Maintain and update virtual data rooms, including document posting, access management, and due diligence support.<br>• Review sensitive information before release to confirm alignment with internal information barriers and confidentiality requirements.<br>• Work with compliance, legal, research, and trading teams to escalate issues and ensure proper handling of restricted information.<br>• Manage multiple time-sensitive tasks simultaneously while maintaining accurate records and high attention to detail.
- 2026-10-29T00:00:00Z
- New York, NY
- remote
- Temporary to Hire
- 76 - 88 USD / Hourly
- We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence.<br><br>Responsibilities:<br>• Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.<br>• Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.<br>• Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.<br>• Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.<br>• Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.<br>• Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.<br>• Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.<br>• Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
- 2026-10-16T00:00:00Z
- Pleasanton, CA
- onsite
- Temporary to Hire
- 35 - 38 USD / Hourly
- <p>We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. </p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.</p><p>• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.</p><p>• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.</p><p>• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.</p><p>• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.</p><p>• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.</p><p>• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.</p><p>• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.</p><p>• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.</p><p>• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.</p>
- 2026-11-04T00:00:00Z
- Harrisburg, PA
- onsite
- Temporary to Hire
- 28 - 32 USD / Hourly
- We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed.<br><br>Responsibilities:<br>• Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion.<br>• Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One.<br>• Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints.<br>• Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities.<br>• Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology.<br>• Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality.<br>• Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required.<br>• Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.
- 2026-11-09T00:00:00Z
- Marysville Nt, OH
- onsite
- Temporary / Contract
- 55 - 65 USD / Hourly
- We are looking for an IT Analyst/Developer to support and advance enterprise platform initiatives for an automotive organization in Marysville, Ohio. This Long-term Contract position focuses on leading enhancements within the Dassault Systèmes 3DEXPERIENCE environment, partnering with business teams, technical resources, and external vendors to deliver dependable solutions. The role is primarily onsite four days per week and is well suited for someone who combines strong technical understanding with disciplined project coordination.<br><br>Responsibilities:<br>• Drive enhancement initiatives within the Dassault Systèmes 3DEXPERIENCE platform by organizing scope, schedules, and cross-functional execution activities.<br>• Collaborate with business stakeholders to define needs, translate objectives into clear requirements, and align delivery plans with operational priorities.<br>• Oversee project progress across multiple platform environments, ensuring development, validation, and release activities remain on track.<br>• Coordinate testing efforts, monitor defects, and guide issue remediation to support stable and timely deployments.<br>• Provide consistent communication to stakeholders through project updates, status reporting, and risk escalation when needed.<br>• Partner with internal technical teams and third-party vendors to implement new capabilities that satisfy agreed business outcomes.<br>• Manage deployment readiness by tracking dependencies, confirming deliverables, and supporting smooth production rollout activities.<br>• Facilitate resolution of project obstacles by identifying risks early and driving action plans with the appropriate teams.
- 2026-11-10T00:00:00Z