141 Results for Desktop Support Technician Jobs in Usa

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Help Desk/Desktop Support Analyst

Raleigh, NC
remote
Temporary / Contract
17.4135 - 20.163 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a contract team supporting customers. In this role, you will serve as an early point of contact for technical issues, helping users resolve problems related to Windows-based systems, peripherals, point-of-sale equipment, and related support tools. This opportunity is well suited for someone who communicates clearly, stays organized in a ticket-driven environment, and enjoys delivering dependable customer service in a fast-paced support setting. Responsibilities: • Respond to incoming support requests from customers and provide timely assistance by phone, remote tools, and ticketing systems. • Document new incidents thoroughly, update existing cases with clear notes, and maintain accurate records throughout the support process. • Troubleshoot issues involving Windows 10 devices, desktop applications, scanners, registers, and other end-user hardware or software. • Prioritize and triage service desk requests based on urgency, business impact, and established support procedures. • Guide users through problem resolution steps while setting clear expectations and delivering a consistent customer experience. • Escalate more complex technical concerns when needed and collaborate with team members to drive issues toward resolution. • Participate in onboarding and training activities to learn support workflows, product environments, and customer interaction standards. • Support a high volume of front-line requests as the team addresses increased ticket demand and ongoing service needs.
2026-10-28T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T00:00:00Z

Help Desk/Desktop Support Analyst

South Portland, ME
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business. Responsibilities: • Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees. • Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests. • Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed. • Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware. • Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams. • Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness. • Record completed work, technical findings, and device details accurately while keeping inventory information up to date. • Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
2026-11-06T00:00:00Z

Help Desk/Desktop Support Analyst

Saint Louis, MO
onsite
Temporary to Hire
20 - 25 USD / Hourly
We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies. Responsibilities: • Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues. • Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment. • Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365. • Support users with connectivity challenges, including wireless access and basic network-related troubleshooting. • Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration. • Administer user accounts and access permissions in directory services and other internal platforms as needed. • Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system. • Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked. • Guide employees on everyday technology best practices, including safe computing habits and general security awareness. • Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
2026-10-22T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
30.4475 - 35.255 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base. Responsibilities: • Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner. • Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion. • Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users. • Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly. • Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities. • Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology. • Support user account access and directory-related tasks within Active Directory and Windows-based environments. • Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications. • Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
2026-10-30T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary / Contract
23 - 28 USD / Hourly
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites. Responsibilities:• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
2026-11-05T00:00:00Z

Help Desk/Desktop Support Analyst

Winters, CA
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team. Responsibilities: • Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues. • Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion. • Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge. • Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users. • Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments. • Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily. • Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work. • Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware. • Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
2026-11-05T00:00:00Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
28.5 - 30 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users. • Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved. • Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly. • Support account access needs, including user setup, password assistance, and permissions work within Active Directory. • Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures. • Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions. • Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
2026-10-12T00:00:00Z

Help Desk/Desktop Support Analyst

Torrance, CA
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users. • Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary. • Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly. • Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance. • Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity. • Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards. • Assist with workstation setup, device replacements, and routine technical support activities across the local office environment. • Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.
2026-10-28T00:00:00Z

Tech Support Manager

Jasper, IN
remote
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position) Responsibilities:• Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.• Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.• Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.• Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.• Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.• Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.• Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.• Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.
2026-10-30T00:00:00Z

Tech Support Manager

Medicine Park, OK
onsite
Permanent / Full Time
85000 - 950000 USD / Yearly
A company based in the Lawton, OK area is looking for a Manager of Field Services to lead the install, repair, and service-restoration teams across their service territory. This is a leadership opportunity for an experienced telecommunications field operations leader who can build high-performing teams, elevate service quality, and help deliver world-class broadband to rural communities. In this role, you will lead the field organization responsible for installing, maintaining, and troubleshooting telecommunications services and facilities. You will be accountable for installation and repair performance, customer experience in the field, technician development, safety, and operational efficiency. Candidates can live in the Oklahoma City or Tulsa area and be considered. Responsibilities:<ul><li>Direct install, repair, and service-restoration operations across the service territory.</li><li>Serve as the senior field point of contact for escalations and complex service issues.</li><li>Lead field supervisors and senior technicians, including hiring, scheduling, performance management, and succession planning.</li><li>Establish and enforce standards and SOPs for installation, testing, troubleshooting, splicing, and repair of fiber-optic and copper facilities and customer-premise equipment.</li><li>Drive Service Quality and Operational Performance </li></ul>
2026-11-06T00:00:00Z

Tech Support Manager

Pittsburgh, PA
onsite
Permanent / Full Time
110000 - 125000 USD / Yearly
We are looking for a Tech Support Manager to provide hands-on technical support across both information technology and operational technology environments in Pittsburgh, Pennsylvania. This role will serve as a key onsite resource, helping maintain reliable user support, network connectivity, and core infrastructure while also supporting plant automation systems. The ideal candidate brings a practical troubleshooting mindset, strong desktop and systems knowledge, and the ability to work comfortably across both office and industrial technology settings. Responsibilities: • Deliver onsite technical assistance for end users, resolving hardware, software, and access-related issues in a timely manner. • Manage support requests and service tickets while ensuring consistent follow-up and clear communication with employees and stakeholders. • Maintain and troubleshoot desktop systems, laptops, and Windows 10 devices to keep daily operations running smoothly. • Support network connectivity and related infrastructure components, identifying issues and coordinating fixes to reduce downtime. • Administer Active Directory tasks such as user account management, permissions updates, and access support. • Provide deskside support for plant personnel and office staff, addressing technical concerns directly at the point of need. • Assist with operational technology systems, including automation platforms, SCADA-related environments, and other plant-facing control technologies. • Partner with site leadership and technical teams to strengthen local IT and OT support capabilities as automation needs expand.
2026-10-20T00:00:00Z

Desktop Support/Audio-Visual Analyst

Oakland, CA
onsite
Temporary to Hire
35 - 37 USD / Hourly
We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. Responsibilities:<ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li>No mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul>
2026-11-05T00:00:00Z

IT Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. Responsibilities<ul><li>Serve as the first point of contact for all incoming IT support requests via phone, email, and ticketing systems</li><li>Diagnose and resolve hardware, software, and network issues for Windows and/or Mac environments</li><li>Install, configure, and maintain workstations, laptops, printers, peripherals, and mobile devices</li><li>Assist with user account management including password resets, access requests, and basic Active Directory/O365 administration</li><li>Document all issues, troubleshooting steps, and resolutions accurately in the ticketing system</li><li>Escalate more complex issues to senior IT staff as needed</li><li>Provide exceptional customer service and clear communication to end users</li><li>Support onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)</li><li>Help maintain inventory of IT equipment and software licenses</li><li>Follow IT policies, security guidelines, and best practices</li></ul>
2026-11-04T00:00:00Z

System Support Specialist

Signal Hill, CA
onsite
Temporary / Contract
47 - 60 USD / Hourly
We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed. What You'll Do<ul><li>Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology</li><li>Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity</li><li>Support restaurant managers and staff with escalated technical issues across multiple locations</li><li>Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs</li><li>Assist with new store openings, technology rollouts, and hardware deployments</li><li>Coordinate with third-party vendors for escalated support and warranty repairs</li><li>Maintain documentation, ticketing updates, and root cause analysis</li><li>Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities</li></ul>
2026-10-24T00:00:00Z

Technical Support Specialist

San Francisco, CA
remote
Temporary / Contract
40 - 40 USD / Hourly
We are looking for a Technical Support Analyst to provide advanced technical assistance for connected healthcare technology used in hospitals and care environments in San Francisco, California. This contract position focuses on supporting wireless and embedded devices, resolving user issues across hardware, software, and network layers, and helping maintain reliable operation of critical safety and location-based systems. The role is well suited for someone who combines strong customer support instincts with hands-on troubleshooting experience in Windows-based and device-driven environments. This is a remote, contract opportunity! Responsibilities:• Deliver front-line and intermediate technical support for healthcare clients using connected safety, tracking, and device-based solutions• Diagnose and resolve issues involving Windows systems, embedded devices, wireless connectivity, software behavior, and peripheral hardware• Manage incoming service desk requests, prioritize incidents appropriately, and follow cases through to completion• Support remote troubleshooting sessions with end users by guiding configuration changes, diagnostics, and corrective actions• Monitor reported performance concerns and investigate system reliability issues across deployed customer environments• Record support activity thoroughly, including problem details, steps taken, outcomes, and recommended follow-up actions• Partner with internal technical teams to escalate complex incidents and help drive timely resolution• Contribute to product learning, support readiness, and knowledge-sharing efforts for specialized healthcare and IoT platforms
2026-10-23T00:00:00Z

Senior Desktop Support Analyst

Worcester, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment. Responsibilities: • Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms. • Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution. • Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently. • Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption. • Translate technical concepts into clear, practical guidance for users who may not have a technical background. • Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion. • Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
2026-11-02T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function. Responsibilities:• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.
2026-10-28T00:00:00Z

Help Desk/Desktop Support Analyst (travel)

Sandy, UT
onsite
Permanent / Full Time
54000 - 62000 USD / Yearly
We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance. Responsibilities:• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.
2026-10-22T00:00:00Z

Help Desk Support Analyst

Carson City, NV
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are looking for a Help Desk Support Analyst to support employees in Carson City, Nevada with timely technical assistance across a range of day-to-day IT issues. This Long-term Contract position is ideal for someone who enjoys resolving user problems, managing support requests, and delivering dependable service to both onsite and remote staff. The role focuses on desktop support, ticket handling, and troubleshooting Windows-based laptop environments while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Provide first-line technical support by answering incoming requests and resolving day-to-day hardware, software, and access issues. • Manage and update service desk tickets, ensuring incidents are documented accurately and followed through to completion. • Troubleshoot Dell laptops and Windows-based systems to identify and correct user-facing technical problems. • Support account access needs within Active Directory, including password assistance and connectivity-related issues. • Assist both remote and onsite employees with technical concerns, using appropriate tools to diagnose and resolve problems efficiently. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Track recurring issues and contribute to practical solutions that improve overall help desk service delivery.
2026-11-06T00:00:00Z

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment. Responsibilities: • Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up. • Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process. • Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets. • Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments. • Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly. • Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues. • Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience. • Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
2026-11-02T00:00:00Z

IT Help Desk Support Specialist

Century City, CA
onsite
Temporary / Contract
25 - 35 USD / Hourly
Position Summary We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment. Key Responsibilities<ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul>
2026-10-26T00:00:00Z

Senior IT Help Desk Support Technician

Scottsdale, AZ
onsite
Temporary / Contract
23 - 25 USD / Hourly
The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities. Essential Duties and Responsibilities<ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul>
2026-10-29T00:00:00Z

IT Support Specialist

Saint Louis, MO
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are seeking an IT Support Specialist to join a collaborative technology team supporting a professional office environment. This role is ideal for someone who enjoys helping users, troubleshooting technical issues, and expanding their knowledge across a variety of technologies. This role works closely with the IT Manager, and will provide day-to-day end-user support while gaining exposure to infrastructure, security, and systems administration projects. This position offers the opportunity to build technical skills beyond traditional help desk responsibilities. Responsibilities<ul><li>Respond to and resolve technical support requests through the IT ticketing system.</li><li>Provide support for desktops, laptops, mobile devices, printers, and office technology.</li><li>Configure, deploy, upgrade, and troubleshoot Windows-based systems.</li><li>Manage user accounts, permissions, and groups within Active Directory and Microsoft 365.</li><li>Support conference room technology and virtual meeting platforms.</li><li>Perform device setup, imaging, deployment, replacement, and repair.</li><li>Coordinate employee onboarding and offboarding activities, including equipment provisioning and recovery.</li><li>Support mobile devices, including setup, troubleshooting, and redeployment.</li><li>Maintain hardware inventory and IT asset records.</li><li>Coordinate device repairs, recycling activities, and equipment tracking.</li><li>Package and ship technology equipment as needed.</li><li>Document procedures and maintain accurate technical records.</li><li>Collaborate with internal teams to resolve issues and improve IT services.</li><li>Assist with infrastructure and technology projects as opportunities arise.</li></ul>
2026-11-04T00:00:00Z

IT Support Specialist

Utica, NY
onsite
Temporary / Contract
19.7885 - 22.913 USD / Hourly
We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations. Responsibilities: • Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system. • Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment. • Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management. • Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex. • Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes. • Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required. • Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources. • Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it. • Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly. • Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
2026-11-07T00:00:00Z

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