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162 results for Help Desk Analyst in Usa
- Scottsdale, AZ
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p> </p><p>The Senior IT Help Desk Support Technician serves as the first point of contact for employees requiring technical assistance. This role is responsible for providing timely Tier 2 support, along with select Tier 3 support responsibilities, by troubleshooting hardware, software, network, and user-related issues while delivering excellent customer service. The technician documents and tracks requests through the help desk ticketing system, resolves issues whenever possible, and escalates more complex problems as needed. This position reports to the Help Desk Supervisor and receives moderate supervision with ongoing training and development opportunities.</p><p><strong> </strong></p><p><strong>Essential Duties and Responsibilities</strong></p><ul><li>Serve as the first point of contact for Tier 2 IT support requests, while assisting with Tier 3 technical issues as needed.</li><li>Prioritize, document, and manage support tickets according to urgency and business impact.</li><li>Provide technical support for computer hardware, software, printers, mobile devices, and peripheral equipment.</li><li>Respond to support requests in person, by phone, email, or through the ticketing system.</li><li>Install, configure, troubleshoot, repair, and upgrade desktop and laptop computers, operating systems, and software applications.</li><li>Diagnose and resolve hardware, software, network, and connectivity issues, escalating more complex problems when appropriate.</li><li>Configure and install computer peripherals, including monitors, printers, scanners, and other devices.</li><li>Perform routine computer maintenance, including operating system updates, malware and virus removal, system cleanup, and performance optimization.</li><li>Assist with user account setup, password resets, and access-related issues.</li><li>Maintain accurate documentation of all work performed, including ticket updates, resolutions, and daily activity logs.</li><li>Develop and maintain user documentation, training materials, and knowledge base articles.</li><li>Provide basic computer training and guidance to employees on software applications and IT best practices.</li><li>Monitor recurring technical issues and communicate trends or recommendations for long-term improvements.</li><li>Follow up with users to verify issues have been fully resolved and ensure a positive support experience.</li><li>Assist with office technology projects, equipment deployments, inventory management, and other IT-related initiatives.</li><li>Perform general administrative and office tasks as assigned.</li><li>Complete other duties and special projects as assigned.</li></ul><p><br></p>
- 2026-10-29T00:00:00Z
- Delray Beach, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a <strong>technical, hands-on Desktop Support Technician</strong> to support end-user computing in a Windows-based enterprise environment. This role will focus on <strong>Windows support, workstation imaging, hardware/software troubleshooting, and Microsoft 365 administration/support</strong>. The ideal candidate has strong experience with <strong>device deployment, OS configuration, account support, and incident resolution</strong> in a corporate setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/Tier 2 desktop support for Windows desktops, laptops, docking stations, printers, and peripherals.</li><li>Troubleshoot and resolve issues related to Windows 10/11, system performance, application installs, drivers, VPN connectivity, and network access.</li><li>Build, image, configure, and deploy desktops and laptops using standard imaging and endpoint deployment tools.</li><li>Perform workstation provisioning, reimaging, refreshes, break/fix support, and decommissioning.</li><li>Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.</li><li>Troubleshoot email client issues, mailbox access, Teams connectivity, and Office application performance problems.</li><li>Handle user account support including password resets, account unlocks, group membership, and basic Active Directory administration.</li><li>Install, configure, and support enterprise software, security tools, and endpoint agents.</li><li>Support patching, software updates, antivirus, and endpoint compliance activities.</li><li>Document technical issues, root cause, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to systems, network, or infrastructure teams as needed.</li><li>Assist with hardware inventory, asset management, lifecycle replacements, and IT onboarding/offboarding processes.</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- Tunkhannock, PA
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for an experienced Desktop Support Technician to join a short-term Contract assignment in Tunkhannock, Pennsylvania. This part-time opportunity supports on-site IT operations with a strong focus on maintaining Windows-based devices and ensuring systems remain secure and fully functional. The role is best suited for someone who is comfortable working hands-on with end-user hardware, patch management, and day-to-day technical issue resolution.<br><br>Responsibilities:<br>• Apply security patches and software updates to Windows desktops, laptops, docking stations, and selected servers in an on-site environment.<br>• Confirm that updated systems, peripherals, and connected equipment are operating correctly after maintenance is completed.<br>• Diagnose and resolve common workstation and server issues involving hardware, software, and overall system performance.<br>• Carry out technical work in alignment with established client procedures and documented patching standards.<br>• Record completed tasks, communicate unresolved items, and provide clear status updates on support activity.<br>• Support a workload centered primarily on patch deployment, while also addressing general repair and troubleshooting needs.<br>• Provide on-site technical assistance during scheduled weekday shifts, with no remote or weekend support involved.<br>• Step into an existing support need and help maintain continuity of service for the client environment during the assignment period.
- 2026-10-27T00:00:00Z
- Fort Lauderdale, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are seeking a <strong>Desktop Support Technician</strong> to provide hands-on technical support for end users in a fast-paced environment. This role is responsible for troubleshooting <strong>Windows systems</strong>, supporting <strong>Microsoft 365/Office 365</strong>, and performing <strong>desktop/laptop imaging and deployment</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide deskside and remote support for hardware, software, and peripheral issues.</li><li>Install, configure, image, and deploy Windows desktops and laptops.</li><li>Troubleshoot Windows 10/11 operating systems, user profiles, printers, and connectivity issues.</li><li>Support Microsoft 365/Office 365 applications including Outlook, Teams, Word, Excel, and SharePoint.</li><li>Perform device setup, upgrades, patching, and asset tracking.</li><li>Diagnose and resolve basic Active Directory, password reset, and account access issues.</li><li>Document incidents, resolutions, and support procedures in the ticketing system.</li><li>Escalate more complex technical issues when needed and assist with IT projects and office moves.</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- New York, NY
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p><strong>Maritime: Charter Desk Analyst</strong></p><p><br></p><p>Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Market Analysis:</strong> Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li><strong>Commercial Support:</strong> Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li><strong>Data Management:</strong> Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li><strong>Liaison:</strong> Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul><p><br></p><p><br></p><p><br></p>
- 2026-11-10T00:00:00Z
- Bedford, MA
- onsite
- Temporary / Contract
- 32 - 35 USD / Hourly
- We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.
- 2026-10-27T00:00:00Z
- Minneapolis, MN
- onsite
- Permanent / Full Time
- 150000 - 170000 USD / Yearly
- We are looking for a Data Security Analyst to join a financial services organization in Minneapolis, Minnesota. In this role, you will help shape and uphold enterprise data governance practices, with a strong emphasis on identifying, classifying, and safeguarding unstructured information. This position combines strategic oversight with hands-on responsibility for the security technologies that support data protection and loss prevention efforts. You will work closely with security leadership and cross-functional stakeholders to strengthen compliance, reduce information risk, and improve data handling standards across the business.<br><br>Responsibilities:<br>• Lead the development and enforcement of data governance frameworks, standards, and controls that support secure information management across the organization.<br>• Oversee initiatives to discover, classify, and protect unstructured data, ensuring sensitive information is handled according to business and regulatory expectations.<br>• Administer and enhance data protection and data loss prevention solutions, including tools such as Varonis or comparable platforms.<br>• Partner with security, compliance, and business teams to assess information risk and implement practical safeguards that reduce exposure.<br>• Establish meaningful security and governance metrics, then monitor and report on performance to support ongoing improvement.<br>• Translate regulatory obligations into operational data security practices and help maintain alignment with applicable compliance requirements.<br>• Support the maintenance and optimization of security monitoring and related controls that contribute to broader enterprise data integrity and protection goals.<br>• Advise stakeholders on policy adherence, secure data usage, and governance best practices to strengthen the organization’s security posture.
- 2026-10-20T00:00:00Z
- St Paul, MN
- onsite
- Temporary / Contract
- 25 - 29.41 USD / Hourly
- <p>The IT Operations Analyst will support executive leadership and their staff primarily based out of the St. Paul MN headquarters with flexibility to travel to local offices and off-site events. This role requires exceptional customer service skills a high level of professionalism and experience supporting executive-level stakeholders. The ideal candidate will bring strong communication technical support and analytical skills. This role involves collaborating across support teams to troubleshoot issues gather insights and maintain knowledge articles all with the goal of delivering an outstanding executive support experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide white-glove technical support to executives and senior leaders, ensuring a seamless experience across daily technology needs.</p><p>• Take full ownership of complex support requests by troubleshooting problems, coordinating escalations, and confirming resolution with stakeholders.</p><p>• Configure, maintain, and support laptops, mobile phones, tablets, printers, conferencing tools, and related business hardware.</p><p>• Assist users across Windows, macOS, iOS, Android, and Microsoft 365 environments, delivering clear guidance and timely issue resolution.</p><p>• Anticipate potential disruptions by offering proactive support that helps maintain productivity for leadership teams.</p><p>• Prepare technology setups and deliver real-time assistance for executive meetings, presentations, and other high-visibility events.</p><p>• Partner with internal IT groups and external vendors to manage advanced technical incidents and ensure effective follow-through.</p><p>• Oversee executive device deployment, refresh activities, upgrades, and migration-related support throughout the hardware lifecycle.</p><p>• Act as a trusted resource on emerging technology and AI tools by advising leaders on practical usage and adoption opportunities.</p><p>• Create and maintain documentation, knowledge articles, and support insights that improve consistency across the executive support function.</p>
- 2026-11-14T00:00:00Z
- Green Bay, WI
- onsite
- Permanent / Full Time
- 100000 - 130000 USD / Yearly
- <p>Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning.</p><p><br></p><p>The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization.</p><p><br></p><p><strong>Responsibilities</strong></p><p>You'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement.</p><p><br></p><p>You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions.</p><p><br></p><p>Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives.</p><p><br></p><p>In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.</p>
- 2026-10-23T00:00:00Z
- Fort Lauderdale, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>Our client is looking for a Cybersecurity Analyst to monitor security events, investigate threats, and strengthen the organization's security posture.</p><p>Responsibilities</p><ul><li>Monitor SIEM alerts and security incidents.</li><li>Conduct vulnerability assessments.</li><li>Investigate phishing, malware, and endpoint threats.</li><li>Support compliance initiatives and audits.</li><li>Document security findings and remediation efforts.</li><li>Collaborate with IT teams on incident response.</li></ul><p><br></p>
- 2026-11-12T00:00:00Z
- Petaluma, CA
- onsite
- Temporary / Contract
- 50 - 55 USD / Hourly
- <p>We are looking for a Security Analyst to join our aviation client in a contract position based onsite in Petaluma, California. This role is ideal for an experienced security specialist who can strengthen daily security operations, investigate threats, and help protect cloud, identity, and endpoint environments. You will work closely with technical partners across IT and security to reduce risk, improve response readiness, and support compliance-focused initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Lead the response to security events by containing threats, gathering evidence, escalating issues when needed, and documenting outcomes for follow-up review.</p><p>• Oversee identity and access activities, including user access reviews, permission governance, and control validation across enterprise systems.</p><p>• Analyze suspicious authentication activity, compromised accounts, phishing attempts, and other indicators of malicious behavior to determine impact and next steps.</p><p>• Coordinate vulnerability follow-up efforts with IT teams to drive remediation progress and reduce exposure across the environment.</p><p>• Track endpoint protection health, device compliance status, and broader security posture to identify gaps requiring attention.</p><p>• Examine privileged account usage, network security logs, and web access controls to detect abnormal or unauthorized activity.</p><p>• Maintain and enhance operational security documents such as incident procedures, playbooks, standard operating guidance, and response runbooks.</p><p>• Prepare recurring security reports and metrics covering incidents, threat trends, vulnerabilities, and operational performance.</p><p>• Support audit requests, compliance reviews, eDiscovery efforts, and third-party security assessments as part of ongoing governance activities.</p><p>• Partner with security, infrastructure, and support teams on daily operations, tabletop exercises, and continuous improvements informed by incident findings.</p>
- 2026-11-02T00:00:00Z
- Oakland, CA
- onsite
- Temporary to Hire
- 35 - 37 USD / Hourly
- <p>We are looking for a Desktop Support/Audio-Visual Analyst to join our team on a contract-to-permanent basis. This Desktop Support/Audio-Visual Analyst position is ideal for an experienced IT specialist who can deliver high-touch technical support to end users, including executive stakeholders, while maintaining a service-focused approach. The Desktop Support/Audio-Visual Analyst role blends hands-on desktop support with systems administration duties and requires confidence supporting Apple environments as well as audio-visual technology. This Desktop Support/Audio-Visual Analyst role is an onsite position out of Oakland, Ca. </p><p><br></p><p>Responsibilities:</p><ul><li>Provide responsive technical assistance for hardware, software, and workplace technology issues across the office environment.</li><li>Deliver white-glove support to executive users, ensuring timely resolution and a high standard of customer service.</li><li>Administer and troubleshoot Mac OS devices, including setup, maintenance, and end-user support activities.</li><li>Use Jamf Pro to manage Apple endpoints, enforce configurations, and assist with device lifecycle tasks.</li><li>Support conference room and media technology, including AV equipment used for meetings and presentations.</li><li>Handle user onboarding, device provisioning, account support, and general workstation readiness.</li><li>Assist with system administration responsibilities by helping maintain reliable day-to-day IT operations.</li><li>Document issues, resolutions, and recurring support needs to improve service quality and team efficiency.</li><li>AV responsibilities are not highly technical, but the person must be comfortable serving as the primary point of contact for AV-related support.</li><li>Every two weeks, the company hosts a town hall, and this person will be responsible for running the presentation.</li><li>Responsibilities include loading presentation decks, sharing screens, advancing slides, and ensuring a seamless presentation experience.</li><li>Presentations may come from multiple teams and be built in various platforms, including Canva, PowerPoint, Google Slides, and Keynote.</li><li>Must be comfortable switching between platforms and managing last-minute presentation updates.</li><li><strong>No</strong> mixing board, sound engineering, or external camera experience is required.</li><li>Executives present from their own laptops and built-in cameras. This person is responsible for ensuring everything functions properly and troubleshooting issues as needed.</li><li>For podcast recordings, production teams typically bring their own equipment. This role serves as the primary IT/AV contact if support is needed.</li></ul><p><br></p>
- 2026-11-05T00:00:00Z
- Bellevue, WA
- remote
- Temporary / Contract
- 65 - 75 USD / Hourly
- <p>Robert Half Technology is seeking an experienced <strong>Privacy & Data Governance Consultant</strong> to support a client in the travel and insurance industry. This individual will play a key role in assessing and strengthening the organization's privacy and data governance practices, ensuring compliance with applicable regulations, and enhancing existing policies, procedures, and data protection controls.</p><p> </p><p><strong>This is primarily privacy compliance, governance, and policy-focused opportunity rather than a hands-on engineering role.</strong></p><p><strong> </strong></p><p><strong>Duration: </strong>6-month contract, with potential to extend</p><p><strong>Location: </strong>Client is based in Washington State – 100% remote</p><p><strong>Pay rate: </strong>$65-$75/hr</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Assess the organization's current privacy and data governance environment to identify gaps, risks, and opportunities for improvement.</li><li>Develop, review, and update privacy policies, procedures, and data protection practices to align with regulatory requirements and organizational objectives.</li><li>Support compliance with applicable federal and state privacy regulations, with an emphasis on Washington State privacy requirements.</li><li>Utilize Microsoft Purview to support data governance initiatives, including sensitivity labeling, data classification, and policy configuration.</li><li>Evaluate how sensitive information is collected, stored, accessed, protected, and shared across organizational systems.</li><li>Review existing data protection controls and recommend improvements to strengthen privacy compliance and reduce organizational risk.</li><li>Establish and refine data handling guidelines to ensure information is appropriately classified, protected, and shared.</li><li>Collaborate with internal technology, security, compliance, and business teams to align privacy policies with operational practices.</li><li>Provide guidance on privacy considerations related to Microsoft cloud environments, data centers, and emerging technologies.</li><li>Support ongoing privacy and data governance initiatives during organizational changes and process improvements.</li></ul>
- 2026-11-10T00:00:00Z
- Marysville Nt, OH
- onsite
- Temporary / Contract
- 55 - 65 USD / Hourly
- We are looking for an IT Analyst/Developer to support and advance enterprise platform initiatives for an automotive organization in Marysville, Ohio. This Long-term Contract position focuses on leading enhancements within the Dassault Systèmes 3DEXPERIENCE environment, partnering with business teams, technical resources, and external vendors to deliver dependable solutions. The role is primarily onsite four days per week and is well suited for someone who combines strong technical understanding with disciplined project coordination.<br><br>Responsibilities:<br>• Drive enhancement initiatives within the Dassault Systèmes 3DEXPERIENCE platform by organizing scope, schedules, and cross-functional execution activities.<br>• Collaborate with business stakeholders to define needs, translate objectives into clear requirements, and align delivery plans with operational priorities.<br>• Oversee project progress across multiple platform environments, ensuring development, validation, and release activities remain on track.<br>• Coordinate testing efforts, monitor defects, and guide issue remediation to support stable and timely deployments.<br>• Provide consistent communication to stakeholders through project updates, status reporting, and risk escalation when needed.<br>• Partner with internal technical teams and third-party vendors to implement new capabilities that satisfy agreed business outcomes.<br>• Manage deployment readiness by tracking dependencies, confirming deliverables, and supporting smooth production rollout activities.<br>• Facilitate resolution of project obstacles by identifying risks early and driving action plans with the appropriate teams.
- 2026-11-10T00:00:00Z
- New York, NY
- remote
- Temporary to Hire
- 76 - 88 USD / Hourly
- We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence.<br><br>Responsibilities:<br>• Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.<br>• Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.<br>• Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.<br>• Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.<br>• Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.<br>• Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.<br>• Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.<br>• Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
- 2026-11-13T00:00:00Z
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-12T00:00:00Z
- Chicago, IL
- onsite
- Permanent / Full Time
- 100000 - 115000 USD / Yearly
- <p><em>The salary range for this position is $100,000 - $115,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><br></p><p>The Portfolio Data & Analytics team is responsible for ongoing portfolio company performance monitoring and analysis, FP&A and complex financial modeling, valuing the investment positions in each of the firm’s portfolio companies, and content creation and analysis supporting investor relations. The Reporting Assurance Analyst will play a critical role in ensuring the accuracy and integrity of all external investor communications, including LP emails, press releases, and quarterly investor presentations. This process entails building out supporting documentation that is easily traceable and orderly. While the primary focus will be on compliance and documentation for investor communications, the role will also support the broader functions of the Portfolio Data & Analytics team. </p><p><br></p><p><strong>Key Responsibilities: </strong></p><p>• Help prepare various presentations and supporting analyses for the firm’s most critical investor meetings, including the annual meeting, semi-annual advisory board meetings and investor conference calls</p><p>• Ensure all external communications are accurate and compliant with regulatory standards</p><p>• Develop and maintain detailed supporting documentation and tie-out work for investor communications</p><p>• Collaborate with investment teams and senior leadership to verify data and content accuracy</p><p>• Assist the Investor Relations team with fundraising and diligence requests from LPs and prospective LPs</p><p>• Support the broader Portfolio Data & Analytics team ensure accuracy on various quarterly and ad hoc outputs</p><p><em>Other responsibilities and opportunities: </em></p><p>• Continually evaluate possible new technology solutions and propose process revisions to assist in data aggregation as the firm continues to expand portfolio investments in both number and complexity</p>
- 2026-11-06T00:00:00Z
- Chicago, IL
- onsite
- Permanent / Full Time
- 90000 - 120000 USD / Yearly
- <p><em>The salary range for this position is $90,000 - $120,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].</em></p><p><br></p><p><strong>Job Description:</strong></p><ul><li>Lead structured Kaizen cycles focused on throughput, quality and risk reduction.</li><li>Apply relevant Process Management tools (e.g. Lean/Six Sigma tools such as VSM (Value Stream Mapping), SIPOC (Supplier, Input, Process, Output, Customer), 5 Whys, Ishikawa).</li><li>Perform process mining and time‑and‑motion analysis.</li><li>Identify root causes of rework, delays, documentation errors and funding bottlenecks.</li><li>Design and develop To‑Be processes including clear role definitions, handoffs, and service-level expectations. As minimum expected is inclusion of RACI (Responsible, Accountable, Consulted, Informed), SLAs and control points.</li><li>Analyze and document current (“as-is”) processes across all functions – e.g. origination, credit, operations, funding/treasury, and portfolio management.</li><li>Identify inefficiencies (benchmarking against other countries in the network, against the market), bottlenecks, error drivers, and compliance-related risks.</li><li>Support the creation and maintenance of standard operating procedures (SOPs), process maps, and work instructions.</li><li>Serve as the primary process interface between functions (e.g., IT, Risk, Operations, Finance).</li><li>Align process and system requirements with Group standards while ensuring local regulatory and operational needs are met.</li><li>Facilitate cross-functional workshops to align stakeholders on process changes, implementation steps, and responsibilities.</li><li>Translate business requirements into structured change requests for HQ IT teams, or external local providers.</li><li>Define functional requirements, expected outcomes, dependencies, acceptance criteria, and test scenarios.</li><li>Support prioritization of change requests and maintain transparency on timelines and delivery status.</li><li>Coordinate user acceptance testing (UAT) with local teams and document test results.</li><li>Ensure system enhancements support process design, reporting, compliance, and operational efficiency.</li><li>Monitor performance of external systems and service quality, maintaining communication and coordination with external providers (if such).</li><li>Translate gaps into OCR (Optical Character Recognition)/RPA (Robotic Process Automation) and workflow opportunities.</li><li>Build business cases with ROI and risk impact.</li><li>Define data quality rules and reporting requirements</li><li>Monitor and supervise process implementation across teams, ensuring adoption and operational consistency.</li><li>Track and manage implementation progress, risks, open issues, and mitigation actions.</li></ul><p><br></p>
- 2026-10-21T00:00:00Z
- Ann Arbor, MI
- onsite
- Temporary / Contract
- 51.4615 - 59.587 USD / Hourly
- We are looking for an experienced EDI Analyst to support critical integration processes that connect business operations, order flow, inventory activity, shipping, and invoicing across the organization. This Long-term Contract position is based in Ann Arbor, Michigan, and offers the opportunity to work in a dynamic manufacturing environment where technology plays a direct role in daily operations. The ideal candidate will strengthen transaction reliability, improve partner connectivity, and help optimize integration performance across enterprise systems and external trading networks.<br><br>Responsibilities:<br>• Oversee data exchange processes tied to Dynamics 365 Finance & Operations, ensuring accurate movement of information across order management, warehouse activity, fulfillment, shipping, and billing functions.<br>• Administer and support enterprise EDI platforms and related integration tools used to connect with retail partners and other external business systems.<br>• Monitor, analyze, and resolve issues affecting X12 document flows such as purchase orders, acknowledgments, advance ship notices, invoices, inventory updates, change orders, and functional acknowledgments.<br>• Troubleshoot interface failures involving data entities, OData services, APIs, middleware, scheduled jobs, and file-based integrations to maintain stable transaction processing.<br>• Coordinate onboarding of new trading partners by gathering requirements, validating mappings, guiding testing, and supporting production readiness.<br>• Ensure ongoing adherence to customer routing guides and partner-specific EDI standards to reduce compliance issues and operational disruptions.<br>• Identify root causes of chargebacks and implement validation checks, workflow improvements, and corrective actions to minimize recurrence.<br>• Support integration-related activities for system rollouts, including test execution, cutover preparation, and post-implementation stabilization.<br>• Develop and maintain technical documentation, mapping references, operational procedures, monitoring practices, and reconciliation records for supported integrations.<br>• Collaborate with internal stakeholders, external vendors, and trading partners to improve visibility, reliability, and efficiency across connected business processes.
- 2026-11-06T00:00:00Z
- Richmond, VA
- onsite
- Temporary / Contract
- 35 - 47 USD / Hourly
- <p><strong>Information Security Analyst Contractor</strong></p><p><br></p><p><strong>Responsibilities will include:</strong></p><ul><li>Work within a Governance Risk and Compliance (GRC) system to add and update security and risk data, records, and documentation.</li><li>Partnering with business stakeholders to develop and maintain Information System Security Plans (SSP).</li><li>Participate in Information Security and Privacy efforts across all business areas and supplier engagements to ensure the appropriate security controls are in place.</li><li>Facilitating security information gathering meetings to collect necessary information for completion of SSPs, risk assessments, and other security work products.</li><li>Represent the Information Security Office in PMO projects to ensure specific projects and initiatives have appropriate ISO representation.</li><li>Responsible for partnering across teams, collaborating with business units to understand business challenges, developing necessary tailored control options, facilitating compliance requirements, and providing timely and clear communications to stakeholders.</li><li>Assists with the development and maintenance of information security standards and processes, including conducting occasional research of best practices from reputable sources.</li><li>Assists with controls documentation, including information system diagramming, completing risk assessment templates, and drafting security documentation as needed.</li><li>Assist in reviewing contracts, agreements, and other vendor documentation to ensure adequate information security protections are in place.</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- Miami, FL
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>Data Analyst</strong></p><p>Location: Miami, FL</p><p><strong>About the Role</strong></p><p>Our client is looking for a Data Analyst to turn raw data into clear, actionable insights that guide business decisions. You will work closely with stakeholders across the organization to build reports, uncover trends, and improve how data is collected and used. This is a great fit for someone who enjoys solving problems, asking good questions, and telling a story with numbers.</p><p><strong>What You’ll Do</strong></p><ul><li>Gather, clean, and validate data from multiple sources to ensure accuracy and consistency</li><li>Write SQL queries to extract and analyze data from relational databases</li><li>Build and maintain dashboards and reports in Power BI, Tableau, or similar tools</li><li>Identify trends, patterns, and opportunities, and present findings to technical and non technical audiences</li><li>Partner with business teams to define KPIs and translate questions into analysis</li><li>Automate recurring reports and streamline data workflows</li><li>Support ad hoc requests and deeper dive projects as business needs evolve</li><li>Document data sources, definitions, and processes</li></ul><p><br></p>
- 2026-11-04T00:00:00Z
- Peachtree Corners, GA
- onsite
- Permanent / Full Time
- 60000 - 80000 USD / Yearly
- <p>Robert Half is working with a client seeking a Data Analyst.</p><p><br></p><ul><li>Assist in developing, maintaining, and updating dashboards and recurring daily, weekly, and monthly reports.</li><li>Analyze operational, financial, sales, and customer data to identify trends and discrepancies.</li><li>Perform data validation, reconciliation, and quality checks; investigate missing, duplicate, or inconsistent records and escalate findings.</li><li>Write and modify basic to intermediate SQL queries to retrieve and summarize data.</li><li>Support Power BI report development, enhancements, testing, and validation.</li><li>Work with structured datasets and gain exposure to data warehouses and ETL/ELT processes.</li><li>Collaborate with business stakeholders to clarify reporting needs and communicate findings.</li><li>Maintain documentation of reports, business definitions, validation steps, and procedures.</li></ul><p><br></p>
- 2026-11-06T00:00:00Z
- New York, NY
- onsite
- Temporary / Contract
- 35.15 - 40.7 USD / Hourly
- We are looking for a Data Analyst to join a FinTech organization in New York, New York. This Long-term Contract position is ideal for someone who enjoys translating complex commercial and sales data into practical recommendations that support pricing, forecasting, and business decisions. In this role, you will work across teams to strengthen reporting accuracy, develop analytical models, and present insights that help guide deal strategy and revenue outcomes.<br><br>Responsibilities:<br>• Build and refine analytical models and reusable templates to evaluate new business opportunities as well as converted accounts.<br>• Perform margin-focused assessments on proposed deals to support pricing decisions and overall commercial strategy.<br>• Create clear presentation materials that summarize commercial proposals, financial considerations, and key business insights.<br>• Prepare internal review decks that clearly communicate deal performance, assumptions, risks, and recommendations for stakeholders.<br>• Audit and validate Salesforce data to improve consistency, completeness, and reporting reliability.<br>• Maintain accurate weekly tracking reports and ensure leadership has timely visibility into performance metrics and pipeline activity.<br>• Analyze sales and pricing data to uncover trends, compare scenario outcomes, and support revenue forecasting.<br>• Partner with cross-functional teams including Sales and Finance to align analysis with business objectives and customer needs.
- 2026-11-11T00:00:00Z
- De Pere, WI
- onsite
- Temporary / Contract
- 45 - 50 USD / Hourly
- We are seeking a detail-oriented Data Analyst to support material and vendor master data management for a well-established organization. This position is responsible for maintaining accurate data within SAP, processing material and vendor updates, supporting data governance initiatives, and ensuring data integrity across business operations. The ideal candidate brings experience in SAP, master data management, data validation, and process improvement, along with strong analytical and organizational skills. Key Responsibilities Create, update, and maintain material and vendor master records within SAP. Ensure accuracy, completeness, and consistency of master data across systems. Process vendor setup requests, changes, and updates while verifying required documentation and approvals. Maintain material records throughout the product lifecycle, including status changes and updates. Support data governance policies, procedures, and quality standards. Research and resolve data discrepancies, errors, and system-related issues. Collaborate with cross-functional teams to address data requests and operational needs. Support data synchronization and publication processes, including GDSN, 1WorldSync, and GS1 standards. Monitor shared mailboxes, manage incoming requests, and meet established service-level agreements (SLAs). Assist with data cleanup, reporting, and process improvement initiative
- 2026-10-21T00:00:00Z
- Diamond Bar, CA
- onsite
- Temporary / Contract
- 71.25 - 82.5 USD / Hourly
- We are looking for a Data Analyst to support reporting, audience targeting, and data-driven decision-making for a manufacturing organization in Diamond Bar, California. This Long-term Contract position partners closely with business stakeholders to translate operational goals into meaningful reports, reliable datasets, and actionable audience lists. The ideal candidate brings strong analytical skills, hands-on experience with SQL and Excel, and the ability to communicate clearly while maintaining high standards for data accuracy.<br><br>Responsibilities:<br>• Partner with business teams to gather reporting needs, clarify audience outreach objectives, and turn those needs into practical data solutions.<br>• Develop and refine reports, datasets, and audience lists that help stakeholders measure performance and support business priorities.<br>• Write and troubleshoot SQL queries across multiple tables, using joins and backend reporting techniques to extract accurate information.<br>• Pull, validate, and organize data from platforms such as Salesforce and marketing-related systems to support analysis and campaign targeting.<br>• Perform data validation checks and investigate quality issues to improve confidence in reporting outputs and audience segmentation.<br>• Use advanced Excel functions, including PivotTables and lookup formulas, to analyze trends, reconcile data, and present findings clearly.<br>• Build targeted audience segments and list selections based on defined business rules, data attributes, and outreach requirements.<br>• Communicate proactively with cross-functional partners to provide status updates, resolve issues quickly, and ensure deliverables align with expectations.
- 2026-10-23T00:00:00Z