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17 results for Product Support Specialist in Trevose, PA

Customer Support Specialist

Bethlehem, PA
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join a local and growing team. In this role, you will serve as the first point of contact for customers, helping resolve inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and solid Microsoft Office skills, especially in Word, Excel, Outlook, and Teams. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Resolve customer issues and escalate complex concerns when needed</li><li>Maintain accurate customer records and interaction notes in company systems</li><li>Use Microsoft Outlook to manage communications and schedule follow-ups</li><li>Prepare reports, update spreadsheets, and track support metrics using Microsoft Excel</li><li>Create and edit customer correspondence and documentation in Microsoft Word</li><li>Collaborate with internal teams using Microsoft Teams and other communication tools</li><li>Provide product, service, and account information to customers</li><li>Identify opportunities to improve processes and enhance the customer experience</li></ul>
2026-06-16T00:00:00Z

Applications Support Specialist

Norristown, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Applications Support Specialist to provide operational and administrative support within a global learning management system. Based in King of Prussia, Pennsylvania, this role focuses on ensuring efficient training delivery, system maintenance, and troubleshooting to enhance user experiences. This is a long-term contract position with opportunities to work onsite up to three times per week or remotely within the Eastern or Central time zones. Responsibilities: • Manage the creation, updating, and maintenance of training items, curricula, and learning plans within the SuccessFactors platform. • Configure assignment rules and target audiences to streamline training assignments for Commercial learners. • Set up courses and sessions, oversee enrollments, and handle completion tracking and equivalency approvals. • Address system and access issues, escalating complex challenges to IT or enterprise teams as necessary. • Troubleshoot user access, assignment, and completion problems, providing clear guidance to stakeholders. • Generate compliance and completion reports while validating data accuracy using Excel. • Support the deployment of new learning initiatives, such as curriculum launches and campaign-based assignments. • Communicate timelines and status updates to stakeholders to ensure consistent and smooth learning experiences. • Adhere to established governance standards, including naming conventions and metadata protocols. • Contribute to continuous improvement efforts by participating in forums and suggesting incremental process enhancements.
2026-06-11T00:00:00Z

Application Support Engineer

Lehigh Valley, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will provide hands-on support for business-critical SaaS and enterprise applications, helping users resolve issues, maintain access, and keep systems running smoothly. This position offers the opportunity to work closely with business teams, IT partners, and external vendors to improve application performance and support day-to-day operations. Responsibilities: • Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner. • Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations. • Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure. • Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates. • Guide end users on system functionality, recommended workflows, and effective use of supported applications. • Coordinate with software vendors on support tickets, product updates, patches, and release-related activities. • Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases. • Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency. • Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents.
2026-06-15T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-11T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This short-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. This shift covers WEEKENDS AND NIGHTS; please apply only if you are able to work weekends and night time shift. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-06-11T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-06-11T00:00:00Z

Customer Support Assistant

Bridgewater, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
benefits:<ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li><li>company holidays</li></ul>Responsibilities:<ul><li>Enter and process customer orders accurately and efficiently</li><li>Coordinate shipments with internal teams and external carriers</li><li>Track orders and ensure timely delivery to customers</li><li>Communicate with clients regarding order status, updates, and issues</li><li>Resolve discrepancies related to orders, pricing, and shipments</li><li>Maintain accurate records of customer interactions and transactions</li><li>Work closely with sales, warehouse, and logistics teams</li><li>Assist with general administrative and customer support tasks</li></ul>
2026-06-09T00:00:00Z

Purchase Sales Specialist

Boothwyn, PA
onsite
Temporary to Hire
25 - 25 USD / Hourly
We are looking for a Purchase Sales Specialist to join our onsite team in Linwood, Pennsylvania. This contract position offers a path to a permanent role and is ideal for someone who can manage customer communication, pricing support, order administration, and delivery coordination with accuracy and professionalism. The role works closely with sales and operations to keep orders moving efficiently from initial request through final shipment and billing. Responsibilities:• Respond to customer questions promptly and provide clear updates on products, pricing, order status, and delivery timing.• Prepare detailed quotations based on customer needs and ensure pricing information is accurate before orders are entered.• Process sales orders from receipt through completion, confirming order details, quantities, and required documentation.• Generate invoices and help maintain accurate billing records to support timely payment and internal tracking.• Coordinate outbound deliveries by arranging shipments, preparing bills of lading, and communicating logistics details to the appropriate parties.• Maintain organized records for quotes, orders, shipping documents, and customer interactions to support day-to-day operations.• Partner with sales and operational teams to resolve order discrepancies, address service issues, and keep commitments on schedule.• Support purchasing-related activities, including handling purchase order information and assisting with tasks connected to supply and order fulfillment.
2026-06-02T00:00:00Z

Technical Sales Lead

Quakertown, PA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Technical Sales Lead to help customers evaluate complex products and understand how our solutions support their operational goals. This position partners closely with sales, engineering, quality, and production teams to shape customer-focused recommendations, resolve technical questions, and strengthen long-term client relationships. Based in Pennsylvania, this role is well suited for someone who can combine technical knowledge with consultative selling in a business-to-business environment. If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624 Responsibilities:• Lead technical discussions with prospective and existing clients, translating product capabilities into practical business value and tailored recommendations.• Work alongside engineering and business teams to prepare solution proposals that align with customer objectives, application needs, and commercial priorities.• Provide product education and technical guidance to customer teams, helping them use solutions effectively and confidently.• Respond to client inquiries by diagnosing technical concerns, clarifying requirements, and recommending appropriate corrective actions or service options.• Act as a technical partner to the sales organization during customer conversations, presentations, and opportunity development efforts.• Coordinate with quality and production teams to investigate customer concerns and support timely, effective resolution.• Contribute to sales growth initiatives by identifying expansion opportunities, supporting service offerings, and exploring new supply possibilities.• Represent the organization at trade shows, site visits, and customer meetings to strengthen relationships and support business development.
2026-06-11T00:00:00Z

Documentation Specialist

Coopersburg, PA
onsite
Temporary / Contract
20 - 24 USD / Hourly
Robert Half is seeking a detail-oriented and organized Documentation Specialist to join a local team. In this role, you will be responsible for creating, reviewing, updating, and maintaining accurate records and documents to support business operations, compliance, and internal processes. The ideal candidate is highly organized, skilled in managing sensitive information, and able to ensure documentation is complete, accurate, and accessible. Key Responsibilities:<ul><li>Create, edit, review, and maintain business documents, records, and files</li><li>Ensure documentation is accurate, complete, and compliant with company policies and procedures</li><li>Organize and manage digital and physical filing systems</li><li>Track document versions, approvals, and updates</li><li>Prepare reports, forms, and supporting materials as needed</li><li>Coordinate with internal departments to collect and verify information</li><li>Maintain confidentiality of sensitive records and information</li><li>Identify opportunities to improve documentation processes and workflow efficiency</li><li>Support audits, compliance reviews, and record retrieval requests</li></ul>
2026-05-29T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Piscataway, NJ
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment. Responsibilities: • Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues. • Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations. • Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance. • Administer and manage user accounts and permissions within Active Directory. • Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively. • Document and track support activities to maintain accurate records and improve future processes. • Collaborate with team members to implement IT solutions and upgrades as needed. • Educate users on best practices for system usage and security. • Ensure compliance with company policies and IT standards during all support activities.
2026-05-18T00:00:00Z

Help Desk/Desktop Support Analyst

Bethlehem, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to deliver responsive technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end-user technology needs, including workstation setup, account administration, and troubleshooting across a Microsoft-based environment. The role is well suited for someone who enjoys solving technical problems, supporting staff in a service-focused setting, and keeping IT operations running smoothly. Responsibilities: • Deliver front-line technical support for computer, software, and connectivity issues reported by employees. • Diagnose and resolve common problems involving Windows systems, Microsoft 365 applications, and other workplace technology tools. • Manage user access in Active Directory and Azure AD, including password assistance and account setup or removal. • Prepare, deploy, and configure desktops, laptops, and mobile devices for new and existing staff members. • Support employee onboarding and offboarding by coordinating equipment readiness and appropriate system access. • Record incidents, troubleshooting steps, and solutions accurately within the service desk ticketing platform. • Route more advanced or unresolved technical matters to senior IT team members when additional expertise is needed. • Track IT assets and maintain organized records for equipment and technology supplies. • Participate in training opportunities and assist with additional support tasks that contribute to daily IT operations.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

West Chester, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support and contribute to daily IT operations for a growing team in West Chester, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys solving user issues, maintaining stable technology environments, and supporting a broad range of desktop and infrastructure needs. The role combines front-line end-user assistance with routine administrative and operational work across core IT systems. Responsibilities: • Deliver in-person and remote technical assistance for employees experiencing hardware, software, login, or network-related issues. • Handle support requests across multiple escalation levels, ensuring tickets are documented, prioritized, and resolved with professionalism and urgency. • Maintain user accounts and access within Active Directory, including updates to permissions, group membership, and account settings. • Review system notifications and help investigate operational issues affecting desktops, servers, or connectivity. • Assist with scheduled patching activities, system upkeep, and other recurring maintenance tasks that support environment stability. • Provide support for server-related operations and contribute to broader IT administration responsibilities as assigned. • Work closely with IT leadership and technical team members to address daily support demands and assist with smaller improvement initiatives. • Support end-user computing environments built on Microsoft Windows and help maintain consistent service desk performance.
2026-06-15T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-05-18T00:00:00Z

Benefits Specialist

Bridgewater, NJ
onsite
Temporary / Contract
35 - 38 USD / Hourly
We are looking for a Benefits Specialist to support benefits administration and employee enrollment activities for a Long-term Contract position in Bridgewater, New Jersey. This role will play an important part in guiding a smooth open enrollment cycle, helping maintain accurate records, and assisting employees with benefits-related updates. The ideal candidate brings hands-on experience with benefits processes, strong attention to detail, and a practical understanding of compliance requirements in a fast-paced HR environment. Responsibilities:• Coordinate day-to-day benefits administration tasks with a focus on supporting the open enrollment period for the upcoming plan year.• Review employee benefit elections and related documentation to help ensure records are complete, accurate, and aligned with established policies.• Enter and validate benefits data in HR and benefits systems, checking manual updates carefully to reduce errors.• Assist staff members with self-service benefit changes by providing clear guidance through online enrollment tools when needed.• Prepare and maintain spreadsheets for data tracking, reporting, and file uploads tied to benefits activity.• Support enrollment changes associated with updated carrier offerings and revised plan options during the enrollment cycle.• Monitor handling of electronic and paper forms to help maintain compliance with benefits administration standards.• Partner with internal stakeholders to address employee questions and resolve routine benefits-related issues efficiently.
2026-06-12T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-06-11T00:00:00Z